The document provides a summary of qualifications and experience for Dora C. Murphy. It outlines her extensive experience in operations management, sales, marketing, and leadership. She is adept at training staff, improving processes, and implementing programs to streamline operations. Her background includes designing policies and procedures, as well as assessing operational needs to impact performance. She has over 15 years of experience as a branch office manager and store manager.

1. DORA C. MURPHY
Phone: (920) 279-1588 | Email: murphy.dora@ymail.com
Address: 727 Oak Drive, Edgerton, WI 53534
SUMMARY OF QUALIFICATIONS
Highly versatile, dedicated, and results-driven professional with extensive operations management, sales,
marketing, and organizational leadership experience. Adept at training and supervising staff, recommending
solutions to improve processes, and implementing effective programs to streamline operations. Experienced
in the design and implementation of policies and procedures, as well as consistently assessing operational
needs to impact performance.
KEY AREAS OF STRENGTH
 Operations Management
 Customer Service
 Revenue/Sales Growth
 Process Improvement
 Marketing/Advertising
 Team Building/Leadership
 Staff Training/Supervision
 Project Management
 Key Relationship Building
 Strategic Planning
 P&L/Budgeting/Forecasting
 Program Coordination
 Executive Support
 Performance Evaluation
 Policy & Procedure
Compliance
 Account Retention
 Ethics & Integrity
CORE COMPETENCIES & CONTRIBUTIONS
 Consistently recognized, top-performing professional with unique skill-set and perspective that
only experience can teach.
 Successfully developed marketing and sales plans that generated profits in account retention and
increased market growth by 6%.
 Built financial model for new business directed strategic initiatives to achieve organizational
objectives of 10% growth annually.
 Achieved highest total revenue of $293K for 2007 and $320K for 2008.
 Leverages natural leadership and relationship building talent to steer operations in right direction.
 Utilize exceptional consultative listening skills combined with work experience and academic
expertise in helping company’s improve their organizational and market growth performance.
 Determine organizational needs, propose process improvement solutions, and assess impact of
solutions using strong analytical and problem solving skills.
 Strong work ethic and track record of success with a history of developing long-lasting
relationships based on a foundation of trust, integrity, and outstanding performance.
PROFESSIONAL EXPERIENCE
PLS Financial · Store Manager Dec. 2015 – Present
Regency Enterprise/U-Save Car & Truck Rental · Branch Office Manager Jun. 1997 – Dec. 2015
Lotus Yoga · Manager/Assistant Teacher Oct. 2008 – Sept. 2014
EDUCATION & DEVELOPMENT
Fox Valley Technical College 2011 - 2013
A.A.S. in Safety Engineering (GPA: 3.98), A.A.S. in Management Development (GPA: 3.97)
Advanced Operational Leadership Certification, Basic Organizational Leadership Certification (GPA: 4.0),
Microsoft Office Certification
Moraine Park Technical College 2011
Human Resources Development Certification