The document provides a summary of qualifications and experience for Dora C. Murphy. It outlines her extensive experience in operations management, sales, marketing, and leadership. She is adept at training staff, improving processes, and implementing programs to streamline operations. Her background includes designing policies and procedures, as well as assessing operational needs to impact performance. She has over 15 years of experience as a branch office manager and store manager.
A highly motivated and ambitious individual able to give timely and accurate advice, I am seeking a Operational level manager position, where I can expand on my experience in this field and utilize said experience to increase both customer satisfaction and the company’s overall reputation. Having a proven ability to lead by example, consistently hit targets, improve best practices and organize time efficiently
ABC. Dinesh, Assistant Manager, Business Operations (e-Commerce)ABC Dinesh
>> 10 years’ experience in managing teams of between 5 and 40 people on a variety of complex e-commerce projects.
>> An MBA Finance background which gives me the ability to quickly grasp any business/operations needs in detail and assess implications for operational planning & execution.
>> Superb relationship-building skills enabling project team members to focus on tasks even during challenging times
Hiring Team Lead into sales - BPO Processanilpavuluri
Sancrosoft Infotech is a global technology consulting, IT staffing and recruiting firm. We specialize in assisting our clients with highly focused short and long term technology initiatives. Using a combination of US based, offshore and onsite resources, Sancrosoft Infotech has created a unique model of operating efficiency allowing us to pass significant cost savings to our clients and meet requirements in a cost effective and expedient manner.
suitable candidates.
A highly motivated and ambitious individual able to give timely and accurate advice, I am seeking a Operational level manager position, where I can expand on my experience in this field and utilize said experience to increase both customer satisfaction and the company’s overall reputation. Having a proven ability to lead by example, consistently hit targets, improve best practices and organize time efficiently
ABC. Dinesh, Assistant Manager, Business Operations (e-Commerce)ABC Dinesh
>> 10 years’ experience in managing teams of between 5 and 40 people on a variety of complex e-commerce projects.
>> An MBA Finance background which gives me the ability to quickly grasp any business/operations needs in detail and assess implications for operational planning & execution.
>> Superb relationship-building skills enabling project team members to focus on tasks even during challenging times
Hiring Team Lead into sales - BPO Processanilpavuluri
Sancrosoft Infotech is a global technology consulting, IT staffing and recruiting firm. We specialize in assisting our clients with highly focused short and long term technology initiatives. Using a combination of US based, offshore and onsite resources, Sancrosoft Infotech has created a unique model of operating efficiency allowing us to pass significant cost savings to our clients and meet requirements in a cost effective and expedient manner.
suitable candidates.
1. DORA C. MURPHY
Phone: (920) 279-1588 | Email: murphy.dora@ymail.com
Address: 727 Oak Drive, Edgerton, WI 53534
SUMMARY OF QUALIFICATIONS
Highly versatile, dedicated, and results-driven professional with extensive operations management, sales,
marketing, and organizational leadership experience. Adept at training and supervising staff, recommending
solutions to improve processes, and implementing effective programs to streamline operations. Experienced
in the design and implementation of policies and procedures, as well as consistently assessing operational
needs to impact performance.
KEY AREAS OF STRENGTH
Operations Management
Customer Service
Revenue/Sales Growth
Process Improvement
Marketing/Advertising
Team Building/Leadership
Staff Training/Supervision
Project Management
Key Relationship Building
Strategic Planning
P&L/Budgeting/Forecasting
Program Coordination
Executive Support
Performance Evaluation
Policy & Procedure
Compliance
Account Retention
Ethics & Integrity
CORE COMPETENCIES & CONTRIBUTIONS
Consistently recognized, top-performing professional with unique skill-set and perspective that
only experience can teach.
Successfully developed marketing and sales plans that generated profits in account retention and
increased market growth by 6%.
Built financial model for new business directed strategic initiatives to achieve organizational
objectives of 10% growth annually.
Achieved highest total revenue of $293K for 2007 and $320K for 2008.
Leverages natural leadership and relationship building talent to steer operations in right direction.
Utilize exceptional consultative listening skills combined with work experience and academic
expertise in helping company’s improve their organizational and market growth performance.
Determine organizational needs, propose process improvement solutions, and assess impact of
solutions using strong analytical and problem solving skills.
Strong work ethic and track record of success with a history of developing long-lasting
relationships based on a foundation of trust, integrity, and outstanding performance.
PROFESSIONAL EXPERIENCE
PLS Financial · Store Manager Dec. 2015 – Present
Regency Enterprise/U-Save Car & Truck Rental · Branch Office Manager Jun. 1997 – Dec. 2015
Lotus Yoga · Manager/Assistant Teacher Oct. 2008 – Sept. 2014
EDUCATION & DEVELOPMENT
Fox Valley Technical College 2011 - 2013
A.A.S. in Safety Engineering (GPA: 3.98), A.A.S. in Management Development (GPA: 3.97)
Advanced Operational Leadership Certification, Basic Organizational Leadership Certification (GPA: 4.0),
Microsoft Office Certification
Moraine Park Technical College 2011
Human Resources Development Certification