The document appears to be a resume for Dennis Oake, who has over 15 years of experience in human resources management and retail leadership roles. He has a proven track record of leading teams, developing people, and executing strategies to drive engagement and retention. His areas of expertise include recruitment, performance management, payroll, employment law, and training.

1. DENNIS OAKE 1909 – 4968 Yonge Street
Toronto, Ontario
M2N 7G9
416.224.0032
mikden@sympatico.ca
SUMMARY
A business leader with a passion for people and a proven ability to deliver results.
Experience leading teams, coaching, performance management, training and succession
planning. A passion for human resources, developing people and executing engagement
strategies to drive retention.
Knowledge Areas:
 Full Cycle  Coaching and  Payroll and Canadian
Recruitment Performance Management Employment Law
 Interviewing  Associate Relations  Training and
Development
PROFESSIONAL EXPERIENCE
Solutions 2008 to Present
Human Resources Generalist/Manager
 Accountable for all aspects of the Human Resources Department
 Project Manager for JDA Conversion to the AS400, Website, E-Commerce and new
store openings
 Responsible for bi-weekly Head Office, DC/Warehouse and Store Level payroll
 Responsible for creating training & development workshops for staff and managers
 Implemented and oversees Company Benefits Program
 Ensures all Head Office & field positions are filled thru full cycle recruitment
processes & in-line with company mission statement
 Provides formal reviews and continuous performance feedback and necessary training
 Implemented & Maintenance of the Employee Recognition Program
 Executes all company initiatives to support company growth and objectives
 Role out of succession planning strategies to promote a hire within culture
 Payroll Maintenance/ Setup
 Creation & Updating of Policies and Procedures Manual
 New Employee Handbook Development
 Roll-out of Manager & Associate Orientation Guides/ On-Boarding Process
 On-going Organized Health & Safety / LP, Customer Service & Shrink Training
 Design & Implementation of "Hiring Standards “ and “Model Team” store layout for
Solutions
 Bonus Structure Development and Implementation

2. DENNIS OAKE
Club Monaco 2004 to 2008
ASM/SM/General Manager
 Accountable for the daily operations of a $6.3 unisex specialty retail store
 Responsible for training, development & coaching of staff and managers
 Selected to provide content and participate in the creation of a training video for store
managers on behavioral interviewing
 Oversees all HR functions as well as Health and Safety Committee
 Provides formal reviews and continuous performance feedback and necessary training
 Achieves financial plans through effective planning and execution
 Contributes to the success of the company through implementation of effective Asset
Prevention methods, policies and procedures
The Gap 2002 to 2004
Associate Manager
 Responsible for the daily operations of a $4.5 unisex specialty retail store
 Contributes to long term growth through minimum turnover & recruiting high level
candidates as needed
 Oversees all HR functions for 4 brands of Gap
 Contributes to company growth through marketing & inventory management
 Ensures Brand Integrity of the company is reflected to the customer
 Ensures that customer service levels are met or exceeded beyond expectations
 Builds a level of customer service through leadership skills and personal attributes
Kitchen Stuff Plus 1999 to 2000
Assistant Manager
 Responsible for the daily operations of a $1.5 specialty retail store
 Partners with District Manager to learn more about company and personal
development opportunities
 Responsible for all opening and closing procedures
 Monitors sales and financial results & takes appropriate action
 Ensures disciplined control of all store expenses
Global Matrix 2000 to 2002
Business Quality Assurance Analyst
Customer Service Representative
Pilar International Travel 1997 to 1999
Executive Assistant
Corporate Travel Consultant
DENNIS OAKE

3. EDUCATION
2010 - George Brown College - Human Resources Management Diploma
1997 - Career Academy- Travel & Tourism Diploma
1995 - Keyin Technical College - Computer Studies Diploma
1992 - Memorial University - General Studies
COMPUTER SKILLS
 Gap - StaffWorks, StoreNet, iprocurement, Vista Plus
 Global Matrix - Crystal Reports (On-Line Web Reporting Software), Webex, Citrix
 Operating Systems:
o Microsoft Windows Family (ME,XP), Unix, Mac
 Software Applications:
o Microsoft Office 2000, Netscape, Internet Explorer, Outlook Express, Accpac,
WordPerfect, Lotus, SQL (Sequel Query Language)
 Pilar Travel - Galileo, Sabre, Wordspan and Leisure Link Travel Reservation Systems
 Club Monaco - Accounts Payable, Accounts Receivable, PAL, Schwarz Online
 Solutions – Mitrefinch, Easy Pay, Easy Stub, 3D Strongware, AS400, JDA, WinDss
References Available Upon Request.