The document provides a summary of Vipul Chokshi's experience and qualifications. He has over 18 years of experience in IT areas like infrastructure management, project management, and security. The summary highlights his expertise in areas such as service delivery, identity and access management, and managing complex IT projects from design through delivery.

1. VIPULKUMAR CHOKSHI
E-Mail: vipulcv@gmail.com/ Contact No.: +919978594907
Dynamic Professional with over 18 years of IT experience in the areas of:
Infrastructure Planning & Management Planning, IT Security, Identity and Access Management, Project
Management, Consulting and Man Management.
 Oversee complex systems from the design to delivery stages, throughout the SDLC
 Anticipate, understand and provide hands-on solutions to day-by-day issues/obstacles
 Database Warehouse – Design and implement
 Estimate and plan in a realistic manner SW solutions
 Deliver [SW] systems within the quality/time/costs limits
 Short turn-around-time draft solutions for supporting the sales
 Reporting to the OM, on-par with the project managers
 Rich knowledge of SDLC.
 Rich knowledge and experience of various delivery models like Agile, Spiral, Scrum, Waterfall, RAD
and V Model.
 Excellent understanding about the complete Life cycle of Infrastructure Management Services
including pre-sales, operations, delivery management, continuous Improvement, Customer
Satisfaction and the latest trends in the market in technologies, service offerings, methodologies,
automation etc.
 Good understanding of Contract management including defining SOWs, SLAs, risks, mitigations, CSAT
parameters etc.
 Experience in delivery to Global clients for concurrent multiple end to end IMS projects
 Exposure in managing IMS projects with end to end scope and cross functional teams – e.g. IMS
projects with scope of Server management, Storage management, Database management, Messaging
management, Middleware management etc.
 Strong exposure to technologies and offerings like Virtualization, Cloud, Shared services model,
Identity and Access Management.
 Experience in implementing and driving quality initiatives, defining best practices framework and
implementing across projects
 Improving Capability management by defining various in house trainings etc.
 Holds the distinction of transitioning large support services for many companies to offshore and
devising & implementing IT Infrastructure (networks, servers, messaging, etc.) service delivery management.
 Rich knowledge of IAM solution architecture, design, security using Novell / IBM / RSA IAM products.
 Extensive knowledge of Integration Services Design, Service Transition
 Maintaining and manage compliance with current operation procedures and documentation standards.
 Strong knowledge of system security and configuration practices. RSA certified Engineer in Identity and Access
Management
 Good knowledge of the Financial Services and IT industries, having an in depth knowledge of either several
technologies/systems/business operations, or expert knowledge of a particular subject area.
 Highly collaborative during Demand Management across teams during the definition of solutions, providing subject
matter expertise and identifying key delivery considerations.
 Supporting project management in planning, estimating and RAID identification and management.
 Assisting in the definition and maintenance of implementation level architectures.
 Producing designs for projects to the required level of detail, collaborating with resources from business areas
 Support the stack holders in Strategic planning, supplier and financial management.
 Rich experience of Service Delivery management, Incident Management, defining and managing SLA, OLA.
 Very good experience in planning, organize and managing overall operations to ensure stable operations of
company’s IT infrastructure using ITIL methodology. This includes developing, maintaining, supporting and
optimizing key functional areas including network, server and telephony system.
 Strong experience in analytical computing requirements and have a very strong all round infrastructure
understanding.

2.  Evaluate complex system’s production readiness and supportability by identifying and resolving problem, risks and
issues. Very good experience in Incident management and continual improvement in incident reduction and cycle
time reduction.
 Migration / Transition / Consolidation of server and strong hardware, applications and data, Release and
Deployment into or from data centers. Provide Data Center inventory and asset management.
 Monitor and enforce delivery principles and methods across technical and business solutions projects.
 Integrate the IT Services team with the Business IT projects to ensure coordinated approach to communications,
delivery and risk.
 Define Managed services for Remote Infrastructure management/ Security Operations Center (SOC)
 Develop and Deliver various processes and plans for 24X7 services
 Responsible for managing a group of Managed Services Leads and Engineers, and executing Managed Services
engagements with several customers.
 Handled both internal management/leadership position and customer-facing engagements
 One Point Contact for Managed Services Engagements for all customers for any escalation and CSAT
 Responsibilities include providing consistent operational metrics and proactive guidance to the customer for their
IT infrastructure/SOC and for continual improvement
 Excellent management experience as well as experience interacting with customers to manage through issues with
a high degree of professionalism and attentiveness.
 Excellent experiences of Matrix management for cross functional teams and customer. Improve a team
satisfaction and motivation. Prepare and design various trainings to improve capabilities and achieve higher CSAT.
 Well versed in IT operations standards such as ITIL - and have experience managing IT infrastructure and
datacenter projects (e.g. upgrades, moves, transitioning, consolidation etc.).
 Experience in implementing and managing Service Desk (ticketing) solutions using HPOV, Bridge Clarify etc.
 Experience implementing and managing Alert and Performance Management (monitoring) solutions E.g.: HP Open
View, Netcool Omnibus, Netcool ISM, Netcool WebTOP, Netcool NetIQ etc.
 Rich knowledge of SDLC, Testing, Quality, Release and Deployment management.
 Incubating new service line, innovate on existing service line and build competency for delivering services through
different verticals.
 Lead strategy definition for the service offering in line with the organization- wide strategic themes
 Forge partnerships with alliance partners, industry bodies, academia
 Position the service offering through marketing channels and analysts
 Deliver niche and sub-scale services like consulting, shared services that cut across the verticals.
 Rich knowledge in Solution designing, Software architecture, End to End solution / software design and
deployment.
 Rich and extensive knowledge of Share Point Portal server design, architect, migrate, integration and deployment.
 Deft in determining both Technical and Business Goals in consultation with top management technological
direction of organizations for both start-ups and existing organization.
 Leveraged comprehensive skills and ability in setting up & managing networks; networking devices administration
& maintenance in multi-platform environments.
 Deft in handling both on-site and off-site delivery and providing customized solutions to the clients.
 Strong communication, collaboration & team building skills with deftness in training and supporting end users as
well as developing technical staff to achieve performance objectives.
 Strong experience in Service Delivery Management, maintain CSAT, ESAT, improve performance using /
identifying areas using continual improvement cycle.
Career Facets:
 Honoured with the Best Team Performance Award.
PROFICIENCY FORTE
Managerial Expertise
Strategy Planning Budgeting / Forecasting New Set Ups / Initiatives
Policy Formulation Process Transition/Migration Executive Leadership
Functional Expertise
Project Management Infrastructure Practice Service Delivery
Pre Sales System Administration Resource Planning & Control

3. Program Management Configuration Management Release and deployment
ITIL implementations Data Centre Formation Business Continuity
Process and Model
SDLC Agile Scrum
V Model Waterfall Spiral
RAD
Technical Skills:
DNS / DHCP/ WINS MS SQL 6.5 / 7.0 / 2000 Linux; Sun Solaris
Bridge Clarify Netcool Omnibus, ISM, NetIQ Cerner
Novell Netware 3.11 / 3.12 / 4.x / 5.x / 6.x NDS, ADS Migration Novell GroupWise
CVS, Test Track Pro, Send Mail etc. Microsoft CRM 3.0 WinRunner, Load Runner
Others:
 Windows NT 4.0 / Windows 2000 / Windows 2003 / Windows XP; MS Exchange 5.5; MS Exchange 2000/ MS
Exchange 2003 / MS Exchange 2007 / Windows NT Workstation / Windows 2000 Professional; Windows 95 / 98 /
Me / XP/ SNMP/ TCP/IP/ LDAP
 Migration of Windows NT 4 to Windows 2000; Migration of MS Exchange 5.5 to MS Exchange 2000 / 2003 / 2007
 Big IP (F5 Networks) for IP load balance, High Availability
 ADS, NDS, NIS, NIS+; IIS, APACHE, Web Logic, VB Script, ASP, Shell Script
EXPERIENCE CHRONOLOGY
Sept’ 14 to till now with Team Lease Skills University (TLSU) as a ‘Manager, IT Services’, Vadodara
 Design and implement Service Desk at TLSU
 Design and implement Data Center at TLSU
 Manage and support to IT Infrastructure of TLSU.
 Design and implement various processes, managed IT team.
 Design and Implement Work Place services
 Design and implement Network Infrastructure, Website and Cloud Platform for TLSU
 Identity and Access Management
 Design and implement IT LAB for IT IMS Department
March’ 13 to April 2014 with Ginne Infotech Pvt Ltd as a ‘Technical Consultant’, Pune
 Design and implement Service Desk at Kolte Patil Developers Limited
 Design and implement SAP workflow and headed transition from ERP to SAP
 Manage and support to IT Infrastructure of Kolte Patil Developers Limited.
 Under this contract I have design a various solution. I have designed ITIL Service desk this including Incident
categorization, Resource Ramp-up (Tech Support Team formation), Incident, Problem and Change management,
Service Desk design and implementation, Service Portfolio design, OLA, SLA design and implementation.
 Design and implement various processes, managed IT team, Done the migration of Windows 2008 to Windows
2012 R2 and MS Exchange 2008
 Successfully transitioned from ERP to SAP
 This is fixed 1 year contract and this is get over in April, 2014 and looking for permanent position.
Jun’ 12 to March 2013 Working as a Free Lancer contractor, Pune
 Brinton Carpet Asia Limited (A 100% UK subsidiary Company) - This is fixed 1 year contract and has completed on
23rd
April, 2014. Hence looking for permanent position, under which I can grow and perform well.
 Under this contract I have design a various solution. I have designed ITIL Service desk this including Incident
categorization, Resource Ramp-up (Tech Support Team formation), Incident, Problem and Change management,
Service Desk design and implementation, Service Portfolio design, OLA, SLA design and implementation.
 Defining standard templates for SOW, Presentations and proposal.
 Writing SOW and proposals for various clients of Brinton Carpet Asia Limited.
 Design and implement various processes, managed IT team, Done the migration of Windows 2008 to Windows
2012 R2 and MS Exchange 2008
 Headed the solution architect and solution design team to design various solution for multiple client
 Have develop, design Service Desk plan and successful deliver and implement Service Desk including defining SLA,
OLA, Incident Flow and Incident Management at Sudarshan Chemicals

4. Aug’ 08 – Jun’12 with Tech Mahindra Limited, Pune as Project Manager
Notable Attainments:
 Successful deliver and implement Incident Management at Disclosure Scottlant
 Achieve CMM L5 for incident reduction and cycle time reduction for all the 4 projects
 Complete accountability and ownership for overall Performance - including contractual obligations Cost - including
margins, Quality and CSAT of the engagements.
 Responsible for supporting sales/presales team in bid management and transition of new projects within IMS.
 Responsible for people management, People development and Talent retention strategies and execution.
 Responsible for optimized operations through right hiring & role ratios, YoY Productivity improvements through
constant continuous improvement initiatives, automation and reuse of best practices and tools across projects.
 Accountable for individual project account reviews, performance report generation and driving initiatives for both
reactive and proactive measures for overall service improvements.
 Responsible for contributing and driving various Group and Organizational initiatives including process, policies and
strategy initiatives.
 Responsible for bringing differentiators in delivery through self-initiative along with organizational initiatives.
 Active member of CAB (Change Approval Body)
 Spearheaded the Netcool Project for BT with a team size of more than 14 members.
 Integrate, design and implement Netcool suits of application
 Successful design, develop and deploy Windows 7 using MS SCCM across the location of BT Infrastructure
 Design, deploy and integrate share point portal server
 Headed the solution architect and solution design team to design various solution for multiple client
 Define, design and implement HPOVO for Disclosure and Scottland client
 Rich experience Virtualization technologies using VMWare ESX, MS Hyper V, vCenter
 Sound knowledge of Enterprise Storage, SAN, NAS etc.
 Support High availability, DRS vMotion & Clusters
 Accountable and responsible for Problem diagnosis & resolution; Operational documentation; Change and problem
management; Monitor & optimize performance
 Handled the service transition of more than 16 applications of Netcool Omnibus Suits.
 Honoured with the award of the Best Team.
 Responsible for following and implementation of PRINCE2 and ITIL process methodology including Cerner
Technologies.
 Define, manage and lead projects from initiation of requirement through to completion of project and handover to
service while applying a common methodology to manage risk and dependencies
 Work with IT teams and Business to facilitate creation of requirements, design, sizing volumetrics and related
costing of hardware, software, storage and resources of projects.
 Continual identify, log and work to mitigate or allocate risks and issues relating to Technical Services within
projects.
 Facilitate supplier relationships, meetings, statement of work definition and contract negotiations as required to
progress project issues and governance
 Work with senior management and team to control the channel of requests to major suppliers for commercially
related work around changes to existing services.
 Define, manage and schedule within the Matrix organization all project resource both internal and external
 Work with the IT/Testing team (external or internal) to agree upfront environment plans and testing scope. During
project test cycles facilitate test issue resolution and collation and analysis of test results.
 Facilitate an appropriate governance framework for project decision making at key stages and for acceptance into
service of a solution delivered by the project.
 Support the preparation of materials for the IT Planning Committee and Project Review Board on behalf of the
stack holders.
 Attend remote sites and supplier sites as needed to resolve issues or support any IT related projects.
 End to End project and delivery management for Netcool Project
 Keep track of Service delivery stages – this includes various test cycles, release and deployment management.
Aug’ 07 - Jun’ 08 with Ensim India Pvt. Ltd., Pune as Manager- IT
Notable Attainments:
 Steered the IT Operations encompassing IT Security, IT Infrastructure, Service Delivery, vendor management,
recruitment and training.
 Design and integrate Exchange messaging tools with NMS
 Design and implement and project management of IAM solution using RSA, Novell and IBM products
 Designing integration of NMS with various systems
 Deploy Windows 7 across the location of India and US using MS SCCM
 Spearheaded a team of 17 Staff Personnel and ensured superior quality performance from them.

5.  Played a stellar role in supervising the activities for cross domain and exchange migration and completed the same
for the Cross Domain Migration of Active Directory and MS Exchange Server.
 Holds the distinction of completing the transition of CVS Server to US Branch.
Dec’ 05 - Aug’ 07 with Benelec InfoTech Private Limited, Pune as Technical Consultant
Notable Attainments:
 Leveraged with the distinction of installing, configuring, designing and trouble shooting the Nokia
Check point, Forti Net, Juniper, Watch Guard, Web Washer, MacAfee SIG, Watch Guard and Trend Micro
Antivirus at the various client sites.
 Led a Technical Team of 15-20 personnel and provided network security as well as domain solutions to some of the
premier clients of the organization like Southern Command, Syntell, Cosmos Co. Op. Bank Limited, United Western
Bank Limited, Sudarshan Chemicals Limited, KOEL (Kirlosker Oil Engineering Limited) and Symbiosis Institute of
Management.
 Headed software development team, software design team and software deployment team
 Define, design and deploy various solution for identity and access management, share point portal server, FAS, BI
solutions to various client
Nov’ 03 - Aug’ 05 with Prosperity4 Limited, Harpenden as IT Manager
Notable Attainments:
 Handled the installation and configuration of Exchange 2000, Windows 2000, Certificate Server, Internet
Information Service, etc.
 Define, design and implement share point portal server and integrate with other products
 Define, design and implement BI solution for the company
 Holds the merit of completing the configuration of the VPN between Head Office and 3 Branch Offices and
maintained 3000 users account and the entire IT Department.
 Dexterously involved in the completion of the migration from MS Exchange 5.5 to MS Exchange 2000 and data
center migration from Harpenden to Luton.
 Established a L1 service desk using ITIL methodology.
Nov’ 02 - Oct’ 03 with Itech Consulting, Bristol as Senior Software Engineer
Notable Attainments:
 Completed the migration of Windows NT 4.0 to Windows 2000, exchange server to Group Wise and MS Exchange
5.5 to MS Exchange 2000.
 Deploy windows OS using MS SCCM and Patch Management using WSUS
 Provided support to desktop users like Windows 2000 Professional, Windows 95, Windows 98, Windows Me,
Windows XP, Terminals, Windows 2000 Server, outlook and outlook express.
 Steered a team of 20 people including QA.
Nov’ 00 - Nov’ 02 with Cygnet Software Limited (Cygsoft Limited), Pune as DBA / Sr. QA Engineer
Notable Attainments:
 Handled the installation and configuration of:
• iplanet, ldap, Novell Netware, Managewise, Groupwise, etc. server.
• MS Exchange 5.5 and MS Exchange 2000 Mail Server.
• CVS (Concurrent Version System) on Linux, for tracking and maintaining projects versions and
security.
• MIBs and Networking tools for QA purpose of HPOV
 Completed the implementation and management of the MS SQL Server 7.0 and MS SQL 2000 for different projects.
 Design BEM solution and security architect
 Design and deploy Identity and Access Management solution using RSA
 Dexterously involved in completing the QA for HPOV and Novell suits of application.
PRECEDING ASSIGNMENTS
May’ 00 - Nov’ 00 with Silver Communications Pvt. Ltd., Pune as Senior Database Administrator
Jan’ 95 - Apr’ 00 with Ocean Agro (India) Ltd., Nandesari as System Analyst/Senior Programmer
ACADEMIA

6.  Mastering Novell LAN from Nimbrod, Baroda in 1995.
 Diploma in Computer Software from Comsym Computers, Anand, Gujarat in 1993.
 Diploma in Taxation Laws & Practices from Sardar Patel University, Anand, Gujarat in 1988.
 B.Com. from Sardar Patel University, Anand, Gujarat in 1987.
Certifications:
 Microsoft Certified Product Specialist (MCPS)
 Microsoft Certified Professional + Internet (MCP + Internet)
 Microsoft Certified Systems Engineer (MCSE) – Windows NT and Windows 2000
 Microsoft Certified Database Administrator (MCDBA)
 Microsoft Certified Solution Developer (MCSD)
 RSACE (RSA Certified System Engineer)
 Nokia-Checkpoint Certified
 Prince2 Foundation
PROJECT ANNEXURE
Client: Southern Command
Description: Deployed RSA Authentication Manager/ Validation Manager and Microsoft CA with SID 800 for
secure mailing solution and Digital signatures. Handled the installation and configuration of the
Windows Right Management Server Services for Identity and Access Management.
Client: Syntell
Description: Handled the installation and configured the Windows Right Management Server Services for
Identity and Access Management.
Client: Cosmos Co. Op. Bank Limited:
Description: Served as a RSA Authentication Manager/ Validation Manager and Microsoft CA with SID 800
for 2 factor authentication and secured the mailing solution and Digital signatures. Deployed
RSA Authentication and clear trust for web security and finacle application. Handled the
installation and commissioning of the Windows Right Management Server Services for Identity
and Access Management.
Client: United Western Bank Limited

7. Description: Deployed the policy for Western Union Money Transfer application to connect to the Remote
Server. Installed and configured MacAfee SIG (Appliance base) Secure Internet Gateway.
Client: Sudarshan Chemicals Limited
Description: The project was undertaken for completing the installation and configuration of Windows 2003
Enterprise server for 2300 users. Designed and deployed a group policy for the local and
remote users. Design, deploy and managed the configuration of the VPN for remote branches.
Client: KOEL (Kirlosker Oil Engineering Limited)
Description: Holds the distinction of designing and deployment of the checkpoint firewall. Completed the
configured a VPN tunnel for remote users.
Client: Symbiosis Institute of Management
Description: Handled the installation and configuration of Exchange 2003 server for 2400 users. Installed a
Microsoft System Management Server to deploy various applications and taking inventory of
hardware and software
Client: Constel – An NMS product from Cygnet Software Limited
Description: Proficiently managed the design, implementation and configuration of database and tables for
storing data of network elements like router, nodes, bridge etc. This product is based on Java,
JSP, SNMP, ICMP etc.
Client: Novell Console One - Novell
Description: The project involved the accessibility of different software of Novell Netware compatibility.
Completed the installation and configuration of Novell Netware 5, 5.1, 6.0 with different
softwares like GroupWise, Small Business, Single SignOn, Managewise, Border Management,
Small Business suit etc. Also did testing and quality of the whole suits of applications.
Client: Novell GWOPIN 3.0 (MAPI) - Novell
Description: Developed Novell plug-in for Microsoft Outlook; installed Novell Netware 5.1 with GroupWise
6, handled the Wise and different Novell products and configured GroupWise Client and testing
of the project.
Client: Silverline Networks Limited - A franchisee of Worldsites Networks, Canada
Description: Designed and managed the database projects in SQL Server 7.0 such as:
www.technosuperway.com and www.naturalbody.nl. Handled the installation and configuration
of Installed and configured Windows 2000, Windows 2000 Pro, Windows NT Workstation,
Windows 95, Windows 98.
Others:
 Handled the installation and configuration of Windows NT 4.0, Windows NT Workstation, RAS, Novell Netware and
supported more than 90 local users and around 34 remote users.
 Implemented and administrated MS SQL 6.5 / 7.0 and Windows NT Server / Workstation.
 Managed Database permissions, Backing and restoring System and User Databases, Transferring Data, Scheduling
tasks, Implementing Server replication. .
 Worked on different modules like Sales Invoicing System, Engineering maintenance system etc. I have also
completing training for the Post of System Assistant.