This candidate has over 8 years of experience in customer service, patient relations, and team leadership in medical settings such as field medical services and clinical customer relations. They are highly skilled in areas like emergency services, medical terminology, and patient administration. The candidate also has a background in supervising other medical personnel and playing a key role in improving customer satisfaction in military medical clinics.

1. SUMMARY
• High-achieving medical associate offering an extensive background in customer service, patient relations and
team organization.
• Self-motivated, detail-oriented, and dedicated associate with 8 years of success in small unit leadership,
production supervision, and customer relations (on the back end).
• Eager to learn new skills and train others in skills accrued in over 8 years’ experience in the service.
WORK EXPERIENCE
FieldMedical ServiceTechnician
SecondMarineDivision,CampLejeune, NC
Jul 2014 - Sep 2015
• Knowledgeable in the medical field and has taken college coursework in: Emergency services, Leadership,
Medical Terminology, Biology, Anatomy and Physiology.
• Applied my medical skills to the fullest by assisting the doctor as he/she serviced patients, establishing a
better knowledge to the medical field.
• Supervised four Field Service personnel within assigned territory, handling routine preventative
maintenance as well as emergency service for Headquarters Battalion, including medical services during field
missions and training events
Clinical Costumer Relations Specialist
Camp Pendleton Branch Medical Clinic , Yuma, AZ
Jun 2011 - Jul 2013
• Maintained excellent customer relations by establishing good costumer rapport, Ability to follow instructions
well and make decisions.
• As Administrative Specialist, I supported the day to day functioning of the Scheduling office and
administrative staff by maintaining the flow of protocol and patient related data and forms, file maintenance,
and database administration.
• Played a key role in establishing a new pinnacle in military and family outpatient practices in the west coast.
Ranked number one in customer relations in military and civilianclinics (out of 10).
EDUCATION
FieldCombatServiceTechnician
Field Medical Training Battalion, Camp Pendleton, CA
8 week course -2008
• Navy and Marine Corps training consisted of Pre-hospital trauma life support, emergency medical technician
skills, nursing procedures, and chemical biological and radiological emergency care.
• Field/Combat Survival Skills include Patrolling, Field Fortifications, Offensive/Defensive/Rear Area Security
Operations, Land Navigation, Field Radio Communications, Antipersonnel Devices, M9 Service pistol, M16A2
Assault Rifle, Individual Rations, NBC/MOPP equipment.
HighSchool Diploma
Apollo High School,Glendale, AZ
2006-2007
ADDITIONAL INFORMATION

2. • Medical - Phlebotomy,American Heart Association CPR & First Aid Certified, Combat Lifesaving,
Administering Vaccines and Shots (Intramuscular & Intradermal), Patient Administration and Care,
Military Funeral ceremonies and protocol.
• Excellent interpersonal skills as a Patient Care Technician in the Outpatient Clinic and as an
Emergency Medical Technician.
• Educating patients and families on medical health status, treatment and providing patient care
under direction of medical staff (physicians and nurse supervisors) in various medical settings -
Clinics withfocus in orthopedic/physical therapy, mental health, highly infectious disease services.