Abile DynaMitt is a Symbian client for Microsoft Dynamics CRM that provides responsive and lightweight CRM functionality on mobile devices. It works disconnected by storing an encrypted and compressed local database. Users can install it directly from the OVI store to access basic CRM features like contacts, accounts, notes on their device while leveraging native functionality for tasks like dictation and photo storage.

1. Abile DynaMitt Personal edition
Main Features and Benefits
• Responsive, native C++ Symbian^3
and
• Works also disconnected
S60 3rd + 5th edition
• Compressed encrypted datacommunication
CRM 4.0
and • Can be installed by end user
CRM 2011 • Includes basic CRM functionality
Two editions
• Leverages device functionality Personal
On premises and
and (dictate notes, store images, phone call Personal+
Hosted tracking, SMS tracking)
Personal available from OVI
• Personal+ edition supports large datbases Store in December 2010,
Personal+ edition in Q1 2011
The Free Symbian client for Microsoft Dynamics
CRM

2. Technical overview
Abile DataHub Service and Abile DynaSync Dynamics CRM server
Mobile Device
Highlights
Abile
Data Hub • Responsive client, written in C++
Service
• Works also disconnected,
local Symbian database
HTTP
Encrypted • Compressed and encrypted device
Encrypted Web
and Services synchronization saves bandwith
compressed
HTTP • Abile Proxy server stores encrypted data
• No firewall configuration needed
Mobile Device
• No polling, Abile DynaSync uses
Outbound ”heartbeat” to push only changed data to
HTTP Only the device
• Battery friendly on device
Abile DynaSync running
in users personal laptop

3. Supported functionality
Personal edition/
Personal+ edition
• Personal edition is free
Personal+ edition costs 20 €
CRM Functionality • Personal edition has
predifined data filters
•Accounts Also leverages
•Contacts • Personal+ edition has
device functionality configurable data filters
•Notes
•Activities • Store images into database • Personal edition has fixed on
•Sales • Dictate notes device client settings
•Opportunities • Record phone calls • Personal+ edition allows for
•Leads • Track phone calls configuration of on device
•Service • Send and track SMS client settings
•Cases • Send and track eMail

4. Installation process
Easy to install User searches CRM solutions from Nokia
•User can download and install OVI store, finds Abile DynaMitt and
application without IT downloads it to mobile device
involment
• User is already authenticated
by outlook client to the is ready for use After installation,
server and is not required to Abile DynaMitt
enter his credentials again
sends subscription
• User only needs to input Abile Internet
his/hers eMail address, information to
DynaSync Abile DataHub
if using a device that
supports destinations
• If the device does not
support destinations, Abile DataHub service sends
then also access point is User downloads and installs eMail to end user containing
required Abile DynaSync desktop Abile a link to Abile DynaSync
software to his/hers personal DataHub
desktop software installation
computer and syncronizes package
his/hers data to the mobile
device