Summit 2011 infra_servers_clients

;

The Gap!
Pini Cohen
EVP
pini@stki.info
Pini Cohen’s work Copyright 2011 @STKI
Do not remove source or attribution from any graphic or portion of graphic

Agenda
• Major Trends and Issues
• Development and SOA
• ESM BSM CMDB
• DBMS and DATA
• Platforms – Servers
• Clients
• Storage

Source: http://astonguild.org.uk/files/NEW_MENU_FRONT_RGB%5B1%5D.jpg


Mini Agenda - Platforms
• Fabric Computing
• Green Capacity
• Mac servers
• Server virtualization issues and vendors
• Platform staffing ratios
• Server production ratios
• Vendor Ratings

Pini Cohen’s work Copyright 2011 @STKI 3

Technologies Maturity Model
2011 Servers
Business Value
Investment IT Project
to make money Pure
Cloud Business
Server Servers Project
Cut costs, Increase Virtualization
productivity
for Prod Multi domain
Automation
Linux Server UnixMF
Legacy
Quantum
Commodity IT Servers consolidation
Unified Computer
Services Fabric
Specific
domain Computing

Investment
Automation
for regulations

Using Implementing Looking


Fabric Computing
• The Goal is to create a very flexible, elastic infrastructure on which a variety of
applications can be easily provisioned and efficiently operated.
• Interconnected nodes that look like a 'weave' or a 'fabric' when viewed
collectively from a distance
• The main advantages of fabrics are that a massive concurrent processing
combined with a huge, tightly-coupled address space makes it possible to
solve huge computing problems and that they are both scalable and able to be
dynamically reconfigured
• Challenges include a non-linearly degrading performance curve, whereby
adding resources does not linearly increase performance which is a common
problem with parallel computing and maintaining security.

Source: wikipedia STKI modifications http://en.wikipedia.org/wiki/Fabric_computing#cite_note-fabrics-1 and http://forums.juniper.net/t5/Architecting-the-Network/Fabric-Computing-Gartner-s-view-for-the-future-of-the-datacenter/bc-p/75834


Instead of “islands” of servers…
Data Groupware BPM Accounting Billing Compliance Portal
Mining Management
CPU RAM CPU RAM CPU RAM CPU RAM CPU RAM CPU RAM CPU RAM
HBA
HBA

HBA
HBA

HBA
HBA

HBA
HBA

HBA
HBA

HBA
HBA

HBA
HBA
KVM

KVM

KVM

KVM

KVM

KVM

KVM
NIC
NIC
NIC
NIC

NIC
NIC

NIC
NIC

NIC
NIC

NIC
NIC

NIC
NIC
Database ERP CRM Email Business Data Risk
Application Intelligence Warehouse Management
HBA
HBA

HBA
HBA

HBA
HBA

HBA
HBA

HBA
HBA

HBA
HBA

HBA
HBA
KVM

KVM

KVM

KVM

KVM

KVM

KVM
NIC
NIC
NIC
NIC

NIC
NIC

NIC
NIC

NIC
NIC

NIC
NIC

NIC
NIC

Source: egenera
Network Storage KVM

A “pool” of computing
resources!
Mining Management
KVM

KVM

KVM

KVM

KVM

KVM

KVM
HBA
HBA
HBA

HBA
HBA

HBA

HBA
HBA

HBA
HBA

HBA
HBA

HBA
HBA
NIC
NIC
NIC

NIC
NIC

NIC
NIC

NIC

NIC
NIC

NIC
NIC

NIC
NIC

HBA
HBA
HBA

HBA
HBA

HBA

HBA
HBA

HBA
HBA

HBA
HBA

HBA
HBA
KVM

KVM

KVM

KVM

KVM

KVM

KVM
NIC
NIC
NIC
NIC

NIC
NIC

NIC
NIC

NIC
NIC

NIC
NIC

NIC
NIC

Source: egenera
Network Storage KVM

resources!
Mining Management


Control HBA

HBA

KVM

KVM
NIC

NIC

Source: egenera
Blades

Network Storage Management
Do not remove source or attribution from any graphic or portion of graphic Portal

resources!
Mining Management
CPU RAM
Database CPU RAM CPU RAM CPU RAM CPU RAM
Business CPU RAM
Data CPU RAM
Risk
Application ERP CRM Email Intelligence Warehouse Management


Control HBA

HBA

KVM

KVM
NIC

NIC

Source: egenera
Blades


resources!
Mining Management
Database Business Data Risk
Virtual
Application ERP CRM Email Intelligence Warehouse Management
Servers

Virtualization Layer
Stateless RAM
CPU CPU RAM CPU RAM CPU RAM CPU RAM CPU RAM CPU RAM
Processing
Blades
High-Speed Low Latency Fabric Switch
Control HBA

HBA

KVM

KVM
NIC

NIC

Source: egenera
Blades


Results of Blade Everything
The industry’s most complete portfolio
Enclosures A Full Range of 2P and 4P Blades
Server Blades Workstation Storage
Blades Blades

Unified Management Choice of Power Services
Assessment
Implementation
Support
Interconnect choices for LAN, SAN, and Scale-Out Clusters
Virtual Connect LAN Ethernet NICs SAN Fibre Channel InfiniBand
4X DDR

FlexPod for VMware

VMware vSphere 1 Rack Data Center Solution
VMware vSphere Enterprise Plus 30 Westmere CPUs (180 cores)
VMware vCenter Standard 2 TB server memory (up to 4 TB)
40-Gbps interconnect (4x 10 GE)
Cisco® Unified Fabric 512-GB SSD storage cache
2 Cisco Nexus® 5548 with fabric services 42 TB storage
(per 3 FlexPod configurations)
2 Cisco Nexus 1010 and 1000V 1 Enterprise IT Infrastructure
For an organization of 1500 users
Cisco UCS Platform with a mixed workload of:
2 Cisco UCS 6120XP Fabric Interconnect  VMware View 4.5 (MS Windows 7)
3 Cisco UCS 5108 Blade Server Chassis  MS Exchange 2010
9 Cisco UCS B-250 M2 plus VIC  MS SharePoint 2010
6 Cisco UCS B-200 M2 plus VIC  MS SQL Server 2008 R2
 Plus headroom for more applications
NetApp FAS3210A
4 NetApp DS2246 450-GB SAS shelves
2 256-GB flash cache Two classes of computing
2 10-Gbps IP interfaces supporting dense memory and
4 4-Gbps Fibre Channel interfaces
general virtualized workloads
NetApp complete bundle

© 2010 NetApp, Cisco, and VMware. All Rights Reserved. C97-633489-00 12

The race for green capacity - iDataPlex
Rack -vs.- Standard 19” Rack
 Rack is rotated 90
– Half-depth, front-access servers.
• Low airflow impedance.
• Servers located side-by-side.
• Doubles server density in
similar footprint.
 100U Rack
– 84U for Nodes, etc.
– 16U for switches, etc.(vertical)

1280mm
444 x 700mm

444 x 700mm
1050mm

1200mm
1020mm

446 x 520mm

446 x 520mm

w/RDHx)
600mm
(840mm
Source: IBM
13

Mac OS X Server + Mac HW!


The role of System is changing
• The “System” is changing:
– From HW and OS centric that is focused on the
particular platform
– To integration between systems, connectors and
XML
• More “business process” oriented – need to
know what the application is doing and what
is the business process even before installing
a patch


Server Virtualization is the King

Source: http://www.phoenixmasonry.org/images/King_Solomon.jpg


At What stage are You?
Separate Consolidate Mutualise Automate Liberate

DC consolidation & Disaster Recovery Virtual Desktop Infrastructure
Source: F5 virtualization Bus. Continuity
Cloud projects
Dynamic
Application projects (migration, Provisioning SLA Management
new services)

Server On demand On demand Application control (& Cloud)
Test & Dev Consolidation capacity Datacenter Virtual Desktop Infrastructure

Enterprise Virtualization to Cloud Maturity Model

Separate Consolidate Aggregate Automate Liberate

Test and Development Server Capacity Self-Managing Enterprise Computing
Consolidation On Demand Datacenters Clouds On and Off
Premise

Private Public

Source: F5


Server Virtualization Vendors
• VMWARE is the King
• Microsoft is trying very hard.
 Selected hyperV clients (some not only hyperV) : Tel-Aviv Municipality, Israel
Navy, Tehila, Leumi Card, Bituach Leumi, Rashut Sdut Hateufa, Eliara, Leumit
Health, Clalit Health, Mercantile Bank, Mekorot, Hadassa, Orbotech, Israel
Police, Ayalon Roads, Frutarom, Nice, Poria Hospital, Municipality of Ramat Gan,
Israel foreign Affairs.
• Microsoft will grow its share but will not threaten VMWARE in the near
future. Redhat (Kumranet) and Citrix (Xen) have also technically good
solutions.
• The Key for Microsoft is Management and Automation (Microsoft System
Center Virtual Machine Manager Self-Service, Opalis, etc.)


Server Virtualization Issues
• Define business QOS to application. For example – in high load
give CRM guests better resources (CPU, Storage, Network)
• Define procedures and use them in different environments
different servers
• Monitoring – is 100% CPU “real” number? Is 50% CPU “real”
number”?
• DuplicateAdd server if needed
• Capacity planning
• Mapping the relationships between application workloads,
physical and virtual servers and the attached storage


Adding another server- not that easy…
• Example: adding Websphere server to cluster:
 Use a text editor to open the wpconfig.properties file.
 Windows and UNIX location: portal_server_root/config/wpconfig.properties
 Ensure that the following properties are uncommented and specify appropriate values:
 ClusterName property: Specify the name of the cluster to which you are adding the node.
 ServerName property: Specify the cluster member name you want to use when adding this node to the cluster. Important: The
cluster member name you specify for this property must be unique within the cell and cannot have the same value as the
ServerName property on the primary node or other secondary nodes.
 PrimaryNode property: Verify that the value for this node is false.
 Add the node to the cluster.
 Windows and UNIX: Run the following command from the portal_server_root/config directory:
– Windows: WPSconfig.bat cluster-setup -DWasPassword=password
– UNIX: ./WPSconfig.sh cluster-setup -DWasPassword=password
 Click the application server name for the secondary node.
 Click Ports under the Communications settings, and verify the port number listed for the WC_defaulthost port.
 Click Servers > Cluster Topology to view the updated cluster topology.
 Regenerate the Web server plug-in.
 Regenerate the Web server plug-in using the deployment manager administrative console.
 If you are using a remote Web server, copy the updated plug-in configuration file (plugin-cfg.xml) to the Web server's plug-in
configuration directory.
 Stop and start the Web server.
 Restart all cluster members, where each cluster member is a single application server in the cluster.

Source: http://publib.boulder.ibm.com/infocenter/wpdoc/v6r0/index.jsp?topic=/com.ibm.wp.ent.doc/wpf/clus_install_addmember_horiz.html

The Unbearable Lightness of
Virtualization
• Before- when needing a server you’ve need to: plan (space, electricity , cooling),
negotiate, order, wait for shipment, install, ….
• Now – 8 minutes and you’ve got up and running server!
• So now if you have some kind of problem or something is stuck you might try to
add more servers. Maybe this will solve the issue.
• This means developmentarchitecture has to work less in certain architecture
scenarios (performance, scalability, availability)
• But what about:
– Good SW development – finding what's wrong and not just adding more servers
– Licensing
– Monitoring
– Storage, Backups

– Complexity!


Server Ratios - Windows
• Number of Windows Servers (logical ) per System member
Per FTE All Win Prod Win
Servers Servers
25 percentile 92servers 47servers
Median 122 Servers 67 Servers
75 percentile 200 Servers 100 servers
– Median about the same compared to last year but both 25% percentile and 75% percentile
increased at about 15%
– Server is either physical or virtual
– This includes SBC (CitrixWTSJetro) support
• For development environment’s ratios can grow up to 600 Servers per FTE
• Organizations with 100% identical servers in branches can get ratios of 1:500 servers per FTE

Source: STKI

Percent of Production Windows
server from all Windows servers

Percent of
prod servers
25 percentile 50%
Median 62%
75 percentile 75%

Server is either physical or virtual

Source: STKI


Server Ratios –Unix Linux
• Number of Unix (OS) and Linux servers per System member:

Per FTE Unix Linux Servers
25 percentile 15servers
Median 35 Servers
75 percentile 50 Servers

• Roughly same ratios as last year’s data
• Virtualization is used much less in Unix then in WindowsLinux
• Good metric for Unix is hard to find:
– Per CPU (but there are machines with many virtual OS on each CPU)
– Per OS (but there are sometimes huge machines with 1 OS)
– Per physical server

Source: STKI

NOC, Operators Ratio
• Number of Open production servers per NOC person:

Per FTE Unix Linux Servers
25 percentile 15servers
Median 46 Servers
75 percentile 80 Servers
• Large variety since there is large variety in NOC operations
• MF, AS/400, OpenVMS – not included in the count but add lots of load

Source: STKI

NOC (Network Operation Center),
Operators, “Gesher”
• Huge variety of NOC responsibility:
– Look only at monitoring screens
– Batch operations (both production Control-M, FTP, and
infra such as backup)
– Change management
– Service desk during night
– Physical room – electricity, cooling
• Mostly 7*24 withwithout Saturday
• In organizations with no NOC the Service Desk will
have to look at the monitoring screens


Market Status and Recommendations
• Users are using these integrators (support,
maintenance) in Servers-Platform Open area:

•HP
• EMET
• WE IBM Malam-Team
• Matrix (both for Redhat and Infra) One1
• PenguinIT CCC


Israel Market Positioning – Industry Standard
Processors X86 including blades (Intel AMD)

HP

IBM
Local Support

DELL

Cisco This analysis should be
used with its supporting
documents – specifically
for Dell and CISCO
positioning

Israeli Market Presence

CISCO UCS selected clients

• Amdocs (project), Nice, Discount Bank, Yes,
Bezeqint, Interwize, Vishay, IRRATIONAL
SOLUTIONS, Foris, Smile 012


Cisco
• Cisco has certainly “pumped new blood” into the mature server
market
• Many clients see the benefit in unified (fabric) computing where
compute storage and networks are provisioned together in agile
manner. Cisco is perceived by many clients as a leader in this trend.
• Users expect the rest of the players to follow.
• Still, users want standardization and in HPIBM dominant market
many users will go to Cisco new only at good price tag off HPIBM
offering.
• Cisco is not always able to come with this kind of price tag. Large
network deals can help the client in this perspective.
• Users say – “I did not take Cisco now but I will reconsider in 3 years”


Dell
• Dell has very good name for its reliability and for its
“value per money” proposition
• However in the Blades market Dell was a bit late
(functionality, certifications, marketing, etc.) and this
led to “Dell lovers” to prefer HP or IBM in Blades.
• Currently Dell is not considered “well established”
Blades player in Israel but it has the potential for
regaining this position


Israel Market Positioning -Unix

IBM
HP
Local Support

Many clients ask themselves about the future of SUN Oracle/
SUN

This analysis should be
documents

About Unix positioning
• Users perceive IBM as the leader from
technology point of view
• Several time during the survey I heard:
– “All are bad”
– “I will give you the rating but I’m not buying more
Unix machine- just moving to Linux”


Technologies Maturity Model
2011– End Point Devices
Business Value
Investment Mobile
to make money Devices MAC for the
Business
Microsoft IT Project
Cut costs, Increase Traditional BPOS
productivity SBC for niche VDI Pure
Business
environment Application Project
virtualization
Office
Commodity IT 2007
Windows 7
Services Software
Appliances

Investment
for regulations
Using Implementing Looking


Mini agenda – Clients
• Desktop virtualization
• Zero Client
• Keyboard Projection
• SW update cycle status (Windows Office)
• Bring Your Own PC
• Graphics processing unit programming
• Clients support staffing ratio
• Vendor ratings


Desktop Virtualization
• The hottest buzz!
• Major pros:
 Application Compatibility – no effort is needed – especially from the development
team
 More personalization
 Will enable in the future public cloud
• Major cons:
 Cost (VDI license, VDA, infrastructure)
 Maturity (Dedup in Storage, updating master in none-persistence environment,
etc.)
 New technologies are needed for application distribution
• STKI take: as Desktop Virtualization and Cloud concept will mature Desktop
Virtualization will appear strategic desktop delivery mechanism


VDI – not so fast!


• Although Application Compatibility is major advantage of
Desktop virtualization, there are still some (minor) compatibility
issues:
 When the name of the desktop has some importance to the
application – the default naming convention of the VDI
infrastructure is not applicable
 In default VDI implementation SID (Security IDentifier) is
reused and this can cause problems with several inventory
systems


• Different organizations will look at Desktop virtualization
differently:
 Organization with well manages and secured desktop environment –
delivering one PC image to all employees by the IT service desk with
good SLA
 Organization with several images to several locations employee types,
different security mechanizms, Second level support staff must come to
the employee, with too much autonomy to the LOB departments
• IT organization should be very clear with the desktop
virtualization project targets (Business continuity, better
security) .
• Currently there Desktop Virtualization is no a silver bullet (ROI,
TCO) to all organization.


Zero or Ultra-thin client
• No longer runs a full operating system: the
kernel instead merely initializes the network,
begins the networking protocol, and handles
display of the server's output. (Wikipedia)
• Pano Zero Client “ .. no CPU, no memory, no
operating system, no drivers, no software and
no moving parts”


Zero Clients

What is a zero client?
• A simple appliance which connects users into one hosted environment

What experience does a zero client deliver?
• Quickly and seamlessly transports users into their corporate environment

What expectations have been established for zero clients?
• Client-side setup is either completely automated or not required
• Endpoint management is either completely automated or not required
• The desktop device is expected to be small, energy efficient, affordable, and fast boot

Who would want a zero client?
• Practical for modern SBC or VDI owners with user populations connecting into one
corporate environment

Source: HP

value proposition
What are the user benefits of a zero client?
• The user is quickly transported into their corporate environment upon boot
• The complexity of a local UI and connection launch is eliminated

What are the IT administrator benefits of a zero client?
• Client-side setup is either fully automated or eliminated
• Desktop endpoints are generic with low power consumption
• No desktop management infrastructure is required
• ISV host resources are maximized for true centralized IT

What are the limitations of a zero client?
• No legacy host support, e.g. Unix, Sun, IBM mainframes, etc.
• No local web browsing or Java support
• Users cannot connect to multiple host environments
• Does not support wireless or VPN connections

Source: HP

User Experience
TRADITIONAL THIN CLIENT

A

Boot Local UI Connect

Pre-Configured Locally
OR
Inherited Config Remotely
A

Login Begin Work
Source: HP

User experience
ZERO CLIENT

Boot Connect & Login Begin Work

Check for Check for
Settings Retained
New Client Kit New Config File

Source: HP

Projection keyboard


Mozilla Seabird – Jimmy I want
this phone when it arrives!


More keyboard technologies

Source: http://www.computerworld.com/s/article/9202298/Will_touch_screens_kill_the_keyboard_?taxonomyId=128&pageNumber=3

PrimeSense – the technology
behind Microsoft’s Kinect


Bring you own PC (BYOPC)

Source: http://gogadgetforum.com/showthread.php/2179-Want-to-bring-your-own-PC by Freeform Dynamics


From 2009 presentation: General Purpose PC
computation on the GPU (graphics processing unit) Trends

– Started in computer graphics community
– Mapping computation problems to graphics
rendering pipeline

Courtesy Jens Krueger and Aaron Lefohn
Source : http://www.na-mic.org/Wiki/images/5/5c/Hpc-g80-cuda.ppt stki modifications

Win XP extended support ends

No more security patches

Windows market share

Source: http://marketshare.hitslink.com/operating-system-market-share.aspx?qprid=8


Current market status

Souce:http://marketshare.hitslink.com/browser-market-share.aspx


STKI annual survey: Which Desktop
OS are you mainly using?

Source: STKI

STKI annual survey: Which version of
MS Office are you mainly using?

Source: STKI

STKI annual survey: What are your
migration plans (Win Office)?

Source: STKI

When upgrading Windows or
Office
• In most cases special training is needed.
• In some organizations where not all employs
did show up to the course- the Service Desk
got many questions
• Other users upgraded only to users who did
show up.


PC Support Ratios
• Support per PC is not equal to Support per Employee since
there might be organizations with more PC and Employees
(some employees has more than one PC) or vice versa (one PC is
used for several employees working in shifts). The difference is
small.
• Service desk ratios variation is related a lot to the
“application support” and even “business support”.
• Applicationbusiness related support might be up to 30% of
service desk effort

Source: STKI


PC Support Ratios and TCO
• 2nd level support is dependent on geographical
locations and related devices (“check readers”)
• PC Second Level support Ratios variation is very big since in
some organizations the field technicians are part of new system
implementation, some are responsible for HW (and some not…)
• Thin client reduces the need for 2nd level support
but increases the need for infrasystem support
• Is the SBC system part of System or PC ?!

Source: STKI

PC Support Ratios
• Support Per PC for FTE
Per FTE Service Second Third – Total
Desk Level Image Support per
PC
25 percentile 208 285 1000 117
Median 458 417 2000 159
75 percentile 573 525 3050 201

Source: STKI
• Support per Employee for FTE
Per FTE Service Second Third – Total
Desk Level Image Support per
Empl.
25 percentile 250 247 1025 117
Median 492 400 2000 157
75 percentile 592 675 3375 260

Market Status and Recommendations
• Users are using these integrators (support, maintenance) in
Clients area:

• One1 (including Calanit, Harel)
• Malam
• Taldor
• Ness
• Matrix
• Hayun


Israel Market Positioning Desktops

Vendors to Watch:

HP
Apple
Local Support

DELL
Not rarely I hear –
its all the same! Lenovo

Acer
White used with its supporting
boxes documents


Israel Market Positioning Laptops

Vendors to Watch:
Lenovo is loosing some of its dominance
Lenovo
HP
LG DELL
Toshiba
Local Support

Sony
Apple Worldwide
Leader

documents


Thank you

Pini Cohen


Summit 2011 infra_servers_clients

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