InSync10 Cerebos_DSI - Mobility

701 views

Published on

Mobilising field service and keeping coffee brewing

Published in: Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
701
On SlideShare
0
From Embeds
0
Number of Embeds
3
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

InSync10 Cerebos_DSI - Mobility

  1. 1. Cerebos Mobilizes Field Service and Keeps Coffee Brewing Dave Rogers / Johann Poppenbeck Cerebos / Data Systems International® Tuesday August 17th 2010 The most comprehensive Oracle applications & technology content under one roof
  2. 2. Cerebos Delivering The Best Coffee Experience: • Quality roasted coffee beans • Well trained Coffee Barista • Serviced coffee machine and grinder 2
  3. 3. Cerebos Espresso Mechanics • Investment to support growth of specialized coffee machine service business • Servicing coffee machines sold and on loan from Cerebos • Service of non-Cerebos machines 3
  4. 4. Cerebos Primary objectives: • Reduce paperwork volume and handling • Reduce time-to-invoice • Keep service team on the road – remove need to return to base • Improve service support to customer • Improve management of spare parts 4
  5. 5. Cerebos Oracle’s JD Edwards EnterpriseOne Service Order Processing: • Order creation for multiple service order types • Supports warranty agreements • Allows for scheduling by technician • Provides full service history • Fully integrates with Inventory, Accounts Receivable, Accounts Payable and General Ledger 5
  6. 6. Cerebos dcLINK® MOBILEApps™ • Replicates E1 service application • Leverage from existing investment in dcLINK® applications • Ease of adoption • ROI 6
  7. 7. Cerebos Technical Implementation: E1 Business Data • E1 – no changes • dcLINK® scripting to filter data synchronised dcLINK® Transaction • Handhelds – VPN connection Server • Mobile Application – vanilla Mobile Service RF Applications Barcode scanners Scanners 7
  8. 8. Cerebos Training and Support: • Technical support and training delivered by DSI® • Business Analyst and key business user included in set up and testing • Office based processing transitioned to field based service technicians 8
  9. 9. Cerebos Results: • 8 handhelds active in Australia • Roll out of 6 additional units in NZ in progress • Positive feedback from service technicians - “Extremely user friendly and simple” 9
  10. 10. Cerebos Results: • Reduced time-to-invoice by up to 30 days • Reduced invoice errors to zero • Administration savings – 1 FTE • Improved spare parts inventory control – reduced write offs • Improved technician utilization • Improved data accuracy and statistics 10
  11. 11. Mobile Application Platform STANDARD ERP INTEGRATIONS EnterpriseOne Business Services / JAS Connector / XML STANDARD, OPTIMIZED ENTERPRISE INTERFACES TranServer™ Plus call any E1 business function or exposed API © Data Systems International. Inc. 2010. All rights reserved v20100528
  12. 12. Mobile Application Platform •PREBUILT •SUPPORTED •MOBILE 400+ enterprise processes 20+ enterprise versions Get_Item PrintLabel 1900+ supported workflows Valid True Packaged Applications: ? Asset Management False … Attendance & Labor TranBuilder™ Mobile Sales Mobile Service Mobile Proof of Delivery Mobile Inventory Mobile PO Management Mobile Time & Expense © Data Systems International. Inc. 2010. All rights reserved v20100528
  13. 13. Mobile Application Platform Integration to Other Systems •Flexible •Easy to integrate Enterprise Labeling Software Conveyors, Carousels, PLCs TranBuilder™ Pick-to-Light Systems Automated Storage & Retrieval Systems Scale Integrations © Data Systems International. Inc. 2010. All rights reserved v20100528
  14. 14. Mobile Application Platform TranCollector™ Remote Sales: Customer Account Inquiry: Component Tablet Ruggedized Scrap: BlackBerryConfirm: ®, Pick ®, iPhone Remote Delivery: Browser-enabled devices Handheld Terminal Touch Screen PC Rugged Mobile Device © Data Systems International. Inc. 2010. All rights reserved
  15. 15. Mobile Application Platform Broad Device Support Integrations Standard ERP Interfaces Processes Pre-Built Process Workflows Packaged Applications & Components © Data Systems International. Inc. 2010. All rights reserved v20100528
  16. 16. Mobile Application Platform Mobile Application Platform Our Platform. Yo u r D a t a . Mobile. © Data Systems International. Inc. 2010. All rights reserved v20100528
  17. 17. Questions Dave Rogers - Cerebos Johann Poppenbeck - DSI® Tell us what you think… http://feedback.insync10.com.au

×