Metrocom: first telco billing built on oracle brm - Alexey Gamburg, Sergey Tarasov
Oracle Billing and Revenue Management (Oracle BRM) in Russian Federation Implementation Experience Gamburg Alexey, FORS SPb Ltd. Department of Telecommunications Billing Systems, Deputy director Tarasov Sergey, FORS SPb Ltd. Department of Telecommunications Billing Systems, Deputy director
Presentation plan• About Metrocom• The prerequisites of new billing system implementation• Reasons for choosing Oracle BRM• Oracle BRM overview – Oracle BRM in Oracle Telecommunication Suite – Oracle BRM Architecture – Main components and modules of Oracle BRM – Oracle BRM Customization options• Oracle BRM Implementation Steps – Requirements gathering – Decomposition – Services customization – Business logic revision – Data migration from existing systems• The main challenges of implementation• Implementation results• Prospects for further progress• Questions
About MetrocomServices provided by the operator: •Digital telephone services, •Internet access services, •Data transfer services, •Leased lines services, •Services to broadcast television signals and others.
The prerequisites of new billing system implementation Telephone billing Internet billing A/R & Payments New Billing System
The prerequisites of new billing system implementation
The prerequisites of new billing system implementation Client Economic aspect PP P2 P1 Product P3 Technical aspect S1 S2 S3 Service S4 Properties, Result, Opportunities N1 N2 N3 Network elements
Reasons for choosing Oracle BRM• Covering of the full working cycle of telecom operator in one system - from the accruals to the accounts receivable;• The possibility of incorporating any type of services in one system;• Unlimited scalability to support any number of subscribers;• Integrated services classifier, product catalog;• Flexible packaging of services;• Wide possibilities of customization of business logic;• A large number of additional modules to integrate with various telecom equipment.
Oracle BRM in Oracle Telecommunication Suite Business Applications Customer Enterprise Management (CRM) Management (ERP) Service Delivery Platform Service Delivery Platform Service Delivery Platform Service Delivery PlatformEnterprise Analytics Billing and Revenue Management (BRM) Calculating, Revenue Billing charging Assurance Network Applications Service Provisioning Inventory Management Activation Mediation
Oracle BRM Customization options Client Applications System Components Database Customer Center Dialup manager Data Managers Storable classes Email manager Custom Connection Manager Storable Self-care classes manager Custom Data Manager testnap Custom data Other Client GUI Facilities Policy Facilities storage Applications Modules Modules Custom Facilities Modules Custom ApplicationsLegend Components that we can not modify Components that we can modify Components that we can create
ProductsServicesProductsServices Transition to the packages of products
Example: Package plan in BRM PLAN Bundled offer Matrioshka - mini DEAL DEAL DEAL DEAL DEAL DEAL DEAL NGN – Virtual Equipement Bundle Plan Bundle Plan Bundle Plan Internet – E-mail usage PBX leasing Monthly fee Metrocom SovintelMonthly fee PRODUCT PRODUCT PRODUCT PRODUCT PRODUCTPRODUCT PRODUCT x 10 NGN - Virtual Equipement Bundle Plan Bundle Plan Bundle Plan Internet – E-mail usage PBX leasing Monthly fee Metrocom SovintelMonthly fee SERVICE SERVICE SERVICE /service/ SERVICE SERVICE SERVICE /service/ngn/ /service/telco/broadband /service/lease /service/email /service/telco/telephony uats telephony/sovintel Products used are the same with those used for simple plans of Internet and telephony
The main challenges of implementation• The customer purchased Oracle BRM without accompanying applications: Siebel CRM, Mediation, Enterprise Analytics, which led to implementation of unusual functionality in Oracle BRM– such as Mediation, CRM etc.;• Necessity of development of data migration module from legacy systems;• Necessity to develop additional module of interconnect services identification;• The complexity of the reorganization of business processes;• Adaptation to the requirements of Russian legislation.
Implementation results• The model of services, products, taking into account all the needs of the customer was developed;• Product Catalog and a single classifier for services was created;• A set of scenarios to work with accounts receivable was designed and configured;• Oracle BRM was adapted to the requirements of Russian legislation and to current business practice of the Russian telecoms;• The customer service application ”Customer Center” underwent a major revision;• Client-bank integration module was developed• The data migration from different information systems of the Customer in Oracle BRM was performed;• Oracle BRM launched into production;• The number of manual operations was reduced• A set of reports was developed in Oracle Business Intelligence Publisher;