The document discusses organizational values and how to develop and implement them. It provides learning outcomes about the importance of values and the pros and cons of organizational values. It also discusses how values can influence attitudes and behaviors. Examples are given of values from different organizations like Wegmans, Walmart, Red Lobster and Starbucks. The document explores how individuals and organizations can deal with conflicts between personal and organizational values.

1. Organizational ValuesHow to Understand and Make Values - ValuableBob MillerSeptember 22, 2011

2. Introduction & ExpectationsR. W. Miller Jr. & Associates

3. R. W. Miller Jr. & AssociatesLearning OutcomesAre organizational values important?The Pros and Cons of organizational values.How to develop and implement organizational values.The results of values conflict.

4. ValuesValuesrepresent basic convictions that- A specific mode of conduct or end-state of existence is personally or socially preferable to an opposite or converse mode of conduct or end-state of existence. Value is a judgmental element of what is right, good, or desirable.Review dictionary definitions of values

5. 60 Second Exercise12345R. W. Miller Jr. & Associates

6. R. W. Miller Jr. & Associates

7. Do Values Have a Priority?Can you rank order your values?Try Paired ComparisonsR. W. Miller Jr. & Associates

8. What Are The Pros & Cons of Organizational Values? Pros:Cons..............R. W. Miller Jr. & Associates

9. Who Should Be Involved In Developing Organizational Values? .......R. W. Miller Jr. & Associates

10. 123Individuals enter organizations with notions of what is right and wrong with which they interpret behaviors or outcomesValues generally influence attitudes and behavior.Importance of ValuesValues lay the foundation for the understanding of attitudes and motivation because they influence our perceptions.

11. Share Some Organizational ValuesR. W. Miller Jr. & Associates

12. Wegman’s Values1.We care about people2.High standards are a way of life. We pursue excellence in everything we do3.We make difference in every community we serve.4.We respect our people5.We empower our people to make decisions that improve their work and benefit our customers and our company.

13. WalmartR. W. Miller Jr. & AssociatesSince Sam Walton founded Walmart Stores, Inc., it has always been a values-based, ethically led company. The values that guide our decisions and our leadership are the 3 Basic Beliefs:• Respect for the Individual• Service to our Customers • Striving for Excellence

14. Anyone Recognize These Core Values?TrustworthyLoyalHelpfulFriendlyCourteousKindObedientCheerfulThriftyBraveCleanReverentR. W. Miller Jr. & Associates

15. Red LobsterHospitalityFairnessCaringRespectQualityZipBalanceFunR. W. Miller Jr. & Associates

16. StarbucksR. W. Miller Jr. & AssociatesOur CoffeeOur PartnersOur CustomersOur StoresOur NeighborhoodsOur Shareholders

17. ServiceDiversityInclusionOpenness to ChangeR. W. Miller Jr. & Associates

18. R. W. Miller Jr. & Associates?RespectCommunicationIntegrityExcellence

19. Ethical Behavior 90%Commitment to Cust. 88%Commitment to Ees 78%Teamwork/Trust 76%Commitment to Shareholders 69%Honesty/Openness 69%Accountability 68% Social Respon. 65%Innovativeness 60%Drive to Succeed 50%Environ Respon. 46%Initiative 44%Commit to Diversity 41%R. W. Miller Jr. & Associates

21. ConstituentsSpecial Interest GroupsThe Area RepresentLobbyistsValues Funnel for Politicians

22. R. W. Miller Jr. & Associates Upholding the Constitutional Right to Keep and Bear Arms

23. Ensuring Equal Treatment for All

24. Protecting Our National Symbols

25. Freedom of Speech and of the Press

26. Maintaining The Sanctity and Dignity of Human Life

27. Preserving Traditional Marriage

28. Safeguarding Religious Liberties

29. Preserving Americans’ Property Rights

30. Supporting Native American CommunitiesR. W. Miller Jr. & AssociatesLibertyJusticeEquality for allCommunityStrong Middle Class JobsDefense of our shoresModern InfrastructureEconomic Stability and ProsperityEnergy IndependenceEnvironmental Protection

31. Smaller GovernmentPersonal AccountabilityLocal Decision MakingFiscal DisciplineServing the TaxpayersR. W. Miller Jr. & Associates

32. R. W. Miller Jr. & AssociatesSocial ResponsibilityIntegrityAdvertisedCustomer ServiceShare Holder DividendsProfits