1. Organizational Values How to Understand and Make Values - Valuable Bob Miller September 22, 2011

2. Introduction & Expectations R. W. Miller Jr. & Associates

3. R. W. Miller Jr. & Associates Learning Outcomes Are organizational values important? The Pros and Cons of organizational values. How to develop and implement organizational values. The results of values conflict.

4. Values Valuesrepresent basic convictions that- A specific mode of conduct or end-state of existence is personally or socially preferable to an opposite or converse mode of conduct or end-state of existence. Value is a judgmental element of what is right, good, or desirable. Review dictionary definitions of values

5. 60 Second Exercise 1 2 3 4 5 R. W. Miller Jr. & Associates

6. R. W. Miller Jr. & Associates

7. Do Values Have a Priority? Can you rank order your values? Try Paired Comparisons R. W. Miller Jr. & Associates

8. What Are The Pros & Cons of Organizational Values? Pros: Cons . . . . . . . . . . . . . . R. W. Miller Jr. & Associates

9. Who Should Be Involved In Developing Organizational Values? . . . . . . . R. W. Miller Jr. & Associates

10. 1 2 3 Individuals enter organizations with notions of what is right and wrong with which they interpret behaviors or outcomes Values generally influence attitudes and behavior. Importance of Values Values lay the foundation for the understanding of attitudes and motivation because they influence our perceptions.

11. Share Some Organizational Values R. W. Miller Jr. & Associates

12. Wegman’s Values 1.We care about people 2.High standards are a way of life. We pursue excellence in everything we do 3.We make difference in every community we serve. 4.We respect our people 5.We empower our people to make decisions that improve their work and benefit our customers and our company.

13. Walmart R. W. Miller Jr. & Associates Since Sam Walton founded Walmart Stores, Inc., it has always been a values-based, ethically led company. The values that guide our decisions and our leadership are the 3 Basic Beliefs: • Respect for the Individual • Service to our Customers • Striving for Excellence

14. Anyone Recognize These Core Values? Trustworthy Loyal Helpful Friendly Courteous Kind Obedient Cheerful Thrifty Brave Clean Reverent R. W. Miller Jr. & Associates

15. Red Lobster Hospitality Fairness Caring Respect Quality Zip Balance Fun R. W. Miller Jr. & Associates

16. Starbucks R. W. Miller Jr. & Associates Our Coffee Our Partners Our Customers Our Stores Our Neighborhoods Our Shareholders

17. Service Diversity Inclusion Openness to Change R. W. Miller Jr. & Associates

18. R. W. Miller Jr. & Associates ? Respect Communication Integrity Excellence

19. Ethical Behavior 90% Commitment to Cust. 88% Commitment to Ees 78% Teamwork/Trust 76% Commitment to Shareholders 69% Honesty/Openness 69% Accountability 68% Social Respon. 65% Innovativeness 60% Drive to Succeed 50% Environ Respon. 46% Initiative 44% Commit to Diversity 41% R. W. Miller Jr. & Associates

21. Constituents Special Interest Groups The Area Represent Lobbyists Values Funnel for Politicians

23. Ensuring Equal Treatment for All

24. Protecting Our National Symbols

25. Freedom of Speech and of the Press

26. Maintaining The Sanctity and Dignity of Human Life

27. Preserving Traditional Marriage

28. Safeguarding Religious Liberties

29. Preserving Americans’ Property Rights

31. Smaller Government Personal Accountability Local Decision Making Fiscal Discipline Serving the Taxpayers R. W. Miller Jr. & Associates

32. R. W. Miller Jr. & Associates Social Responsibility Integrity Advertised Customer Service Share Holder Dividends Profits

33. R. W. Miller Jr. & Associates Diversity Honesty/Integrity Employee Development $$$$ Power Recognition

34. R. W. Miller Jr. & Associates Teamwork Quality Customer Service Power Individual Recognition Automony

35. It is my personal opinion that a high as 95% of people that leave organizations of their own accord, do so because of a values conflict. R. W. Miller Jr. & Associates

36. So how do individuals deal with values conflict? R. W. Miller Jr. & Associates

37. Individual Conflict Options Leave or run away Refuse and force them to make you leave Suck it up and do it anyway Discuss the conflict with the source Get others involved Co-Workers, more senior managers, the public, the government R. W. Miller Jr. & Associates

38. Organizational Options to Minimize Counterproductive Values Conflict ? R. W. Miller Jr. & Associates

39. R. W. Miller Jr. & Associates Questions & Answers Thank You !!! Bob Miller, PHR 716 270-3020 r.miller@humanresourcesource.com www.humanresourcesource.com