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A New Age of Hybrid Leadership
- 1. A New Age of Hybrid Leadership | Confidential | All Rights Reserved by Wrike, Inc
- 2. A New Age of Hybrid Leadership | Confidential | All Rights Reserved by Wrike, Inc
- 3. A New Age of Hybrid Leadership | Confidential | All Rights Reserved by Wrike, Inc Today’s Speakers Alexis Barone Renee Thomas Engagement Manager, Professional Services, Wrike Head of Customer Success, Wrike
- 4. A New Age of Hybrid Leadership
- 5. Customers: 20,000 across 135 countries Employees: 1,000 Users: 2.3 million Collaborate, Communicate, Conquer your Projects With Wrike Leader in collaborative work management Locations: San Jose (HQ), Dublin, Tokyo, Melbourne, Prague, St. Petersburg Founded: 2006
- 6. A New Age of Hybrid Leadership | Confidential | All Rights Reserved by Wrike, Inc In this session: ● 2020: the permanent shift ● The future of work: customer-facing teams ● Action items to enable your team
- 7. A New Age of Hybrid Leadership | Confidential | All Rights Reserved by Wrike, Inc The first wave of digital transformation has come and gone.
- 8. Enable Teams to Work Their Own Way with Wrike | Confidential | All Rights Reserved by Wrike, Inc ● New skills, new rules ● Digital acceleration ● Evolution or extinction 2020 changed the face of the office as we know it A New Age of Hybrid Leadership | Confidential | All Rights Reserved by Wrike, Inc
- 9. Remote and Hybrid Work Information Overload Collaboration has taken a hit Multi-generational workforce Productivity suffers because it’s harder to keep everything together with clear visibility and a shared purpose. #rise_of_silos Shift is happening...
- 10. Distributed teams The speed of delivery has never been more urgent Distribution complications Remote work Elevated stakeholder expectations Operational complexities Concepeting Project Management Stakeholder approval Enable Your Teams to Work Their Own Way with Wrike | Confidential | All Rights Reserved by Wrike, Inc
- 11. Enable Teams to Work Their Own Way with Wrike | Confidential | All Rights Reserved by Wrike, Inc ● Continually evolve ● Embrace a remote/hybrid workforce ● Adjust processes ● Adopt collaboration tools To stay competitive, companies will have to A New Age of Hybrid Leadership | Confidential | All Rights Reserved by Wrike, Inc
- 12. A New Age of Hybrid Leadership | Confidential | All Rights Reserved by Wrike, Inc How can organizations ensure teams feel supported through an ongoing digital transformation process?
- 13. A New Age of Hybrid Leadership | Confidential | All Rights Reserved by Wrike, Inc Case Study The path to productivity depends on in-team and cross-team collaboration Outperforming teams collaborate with excellent outcomes when individuals, groups, initiatives, or cross- functional task forces have clear roles, goals, processes, procedures, and interactions. — Society for HR Management
- 14. A New Age of Hybrid Leadership | Confidential | All Rights Reserved by Wrike, Inc Cross-functional collaboration is best when teams communicate, understand each other's roles, and contribute to the project plan.
- 15. A New Age of Hybrid Leadership | Confidential | All Rights Reserved by Wrike, Inc Leaders that enable teams to work their own way will boost team performance
- 16. A New Age of Hybrid Leadership | Confidential | All Rights Reserved by Wrike, Inc With the perfect balance, teams go farther together Experiment and Standardize Individual and Team Isolated and Connected Pivot and Continuous delivery In-team and Cross-team Work your way & work as one
- 17. A New Age of Hybrid Leadership | Confidential | All Rights Reserved by Wrike, Inc What does the future of work look like for customer facing teams?
- 18. A New Age of Hybrid Leadership | Confidential | All Rights Reserved by Wrike, Inc What working environment do you expect to experience over the next year? ● Fully remote ● Hybrid model: remote and in person ● Fully in person ● My company hasn't indicated their workplace plans yet!
- 19. A New Age of Hybrid Leadership | Confidential | All Rights Reserved by Wrike, Inc Permanent shift in the way we work
- 20. A New Age of Hybrid Leadership | Confidential | All Rights Reserved by Wrike, Inc Addressing employee burnout
- 21. A New Age of Hybrid Leadership | Confidential | All Rights Reserved by Wrike, Inc Future of work for customer facing teams
- 22. A New Age of Hybrid Leadership | Confidential | All Rights Reserved by Wrike, Inc What types of tools do you currently use to collaborate in remote-working environments? ● Video conferencing tools ● Messaging tools ● Document-sharing tools ● Collaborative Work Management tools (like Wrike!) A New Age of Hybrid Leadership | Confidential | All Rights Reserved by Wrike, Inc
- 23. A New Age of Hybrid Leadership | Confidential | All Rights Reserved by Wrike, Inc Tools and processes to facilitate collaboration and enable your team
- 24. A New Age of Hybrid Leadership | Confidential | All Rights Reserved by Wrike, Inc Thank you! Questions? Connect with us at wrike.events@team.wrike.com
Editor's Notes
- [Shelley] Welcome everyone! Thanks for joining us for this amazing webinar episode, A New Age of Hybrid Leadership, brought to you by Project Management Update, sponsored by Wrike. This is the sixth episode of our six-part series, The Future of Collaboration in project management. My name is Shelley, the webinar coordinator for this episode, and I’m excited to bring you this final episode. I'm really looking forward to interviewing and talking with our speakers. And if you miss any of today’s episode, have no fear because this will be recorded! You can access the recording by clicking the link in the chat box, which will show up right about now. https://bit.ly/3bSVkrD
- [Shelley] On that note, please feel free to ask questions during today’s session--engagement from you guys is the key to a great webinar after all! You can do so by submitting them into the question panel on the right side of your screen. There will be a Q&A section at the end, so stay until the very end to hear even more fresh insights from our panel. my lovely colleague Rebecca will be fielding your questions today. SHe’ll be happy to answer any questions you might have, so pull up the question panel and say hello to let her know that you’re listening! Lastly, if you have any audio issues during today’s presentation, you may choose to dial in by phone. You can do so by selecting the “More” button in the upper right portion of your screen and then select the “switch to phone” option.
- Shelley: It is my pleasure to introduce: Renee Thomas, Head of Customer Success, Wrike As the Head of Customer Success at Wrike, Renee leads a global team of talented CSMs. Renee has a passion for helping both employees and customers unlock their potential through personal and organizational development. She brings expertise in change management, global team leadership, marketing operations, and project management automation Alexis Barone - Engagement Manager, Professional Services, Wrike Alexis Barone is an Engagement Manager in Customer Success at Wrike. In her year at Wrike, she has managed one of the largest deployments in Wrike history, assisted with the go-to-market strategy for a key vertical, co-founded, and is Chair of the Wrikers of Color employee resource group.
- Alexis/Renee Hello everyone! Welcome to A New Age of Hybrid Leadership!
- Alexis/Renee For those of you not familiar with Wrike, we are the leader in Collaborative Work Management. Wrike enables teams to be insanely productive by transforming the way they plan, manage, and complete work. More than 20,000 companies worldwide rely on Wrike to manage complex projects and meet deadlines.
- Alexis/Renee In this session we will break-down the permanent workplace changes that took place in 2020, what these changes mean for the future of work in customer-facing teams, and action items to see the most success in this new environment.
- Alexis/Renee Read slide
- Alexis/Renee 2020 has changed the face of the office as we know it. To survive and thrive in the new environment you need to new skills. For example, before the transition people that had good communications skills to live audiences were more successful in customer facing roles. But in the new environment people that have good video and phone presence and are adept at online communications became the one s that are more successful. And these are two different skill sets. So people had to take a deliberate effort to develop new skills they never had to focus on.
- Alexis/Renee I’ve been meeting with teams and team managers and they are all concerned about alignment now that they way we work has shifted. Especially at current times or with rapidly changing business dynamics, teams must rely on speed to pivot & continuous delivery for success BUT they are held back by these realities - Remote and hybrid workforce keeps our employees more distant and siloed than ever before. It’s not possible to have those face to face or team brainstorms to get quick alignment. Recently the Economist confirmed what we all know.. Number of meetings increased by 13% and that it’s topped by more emails and more Slack for an information overload that’s bringing down productivity While teams adjust to remote and hybrid work models, collaboration has taken a hit and the execs I’ve been speaking with look to technology to help them put in place a pragmatic foundation that will help all their employees. The bottom line is that teams need to find new ways to align now more than ever before, to restore productivity with a strong sense of their shared purpose (https://www.economist.com/graphic-detail/2020/08/20/how-has-the-pandemic-changed-working-lives?fsrc=scn/tli/te/bl/ed/dailycharthowhasthepandemicchangedworkinglivesgraphicdetail)
- Alexis/Renee Prior to the pandemic, the creative work of concepting, ideation, brainstorming, whatever you want to call it, were thought of as activities that needed to be done in-person. And how on earth does one virtually replicate the organic, free-flowing exchanges needed to get stakeholder approvals. Surely these had to be live. Turns out we can do these, and more, virtually. As we learned overnight, cross-team collaboration could be done remotely. We could air-traffic control, or smoothly manage workflows and track progress. With little change in our routine, and the right collaborative work management software, we could concept, review, and approve, even automate the process. And, we could, when necessary, still fast-track urgent projects. The byproduct of this discovery, not surprisingly, was that teams could collaborate efficiently, smoothly, and productively regardless of time zone, as long as they had a versatile configurable collaborative work management platform to keep everything in one place and on track.
- Alexis To stay competitive in today’s environment, companies will need to structure themselves to continuously evolve. They will need to embrace and find ways to be successful in remote or hybrid workplaces. This will likely involve adjusting processes that are more suited for in-person work. Finally, companies will need to adopt tools that allow them to collaborate with distributed team members seamlessly.
- Renee Read slide
- Renee The path to productivity depends on in-team and cross-team collaboration. According to the society for HR Management, high-performing teams have the following well-defined in their everyday activities: G - goal clarity | R - role clarity | I - interactions quality | P - processes and procedures quality This is where the leader can have a significant impact on their teams performance.
- Renee Read slide
- Renee Read slide
- Alexis/Renee At Wrike, we believe collaboration is most effective when an individual can work their own way, while simultaneously, the team can work as one.
- Alexis/Renee Read slide, “so, what does….”
- [Shelley Name], let’s get interactive here and find out from our audience what they can excerpt to experience over the rest of 2021 - POLL QUESTION
- [Shelley]: Alexis and Renee, can you start by telling us what changes in the workplace you believe are here to stay? Alexis Renee
- [Shelley]: How does our new remote-working world contribute to employee burnout and what can individuals do to advocate for themselves? Renee Alexis
- [Shelley]: What types of workplaces can customer-facing teams expect as we move into the post-pandemic world? Renee Alexis
- POLL QUESTION
- [Shelley]: What tools and processes are critical to meeting your goals in a hybrid or remote work environments? Alexis Renee