This document summarizes a literature review on the capabilities needed for shared e-government. It discusses how e-government has developed rapidly worldwide to improve public services. The review identifies 5 key capabilities for shared e-government based on prior studies: connectivity, modularity, serviceability, political willingness, and skilled IT human resources. It recommends Indonesian and local governments develop these capabilities to support shared e-government and reduce costs of e-government development.
Unified theory of acceptance and use of technology of e government services i...Conference Papers
This document describes a study that developed and validated a survey instrument to understand technology acceptance of an e-Government system called MYGOVSVC among Malaysian government employees. A literature review was conducted on previous studies applying the Unified Theory of Acceptance and Use of Technology (UTAUT) model to e-Government systems. A 21-item survey was developed containing questions on performance expectancy, effort expectancy, hedonic motivation, and facilitating conditions. The survey was translated to Malay and validated with stakeholders. It was administered to 419 government employees and results found the survey to be reliable in measuring acceptance of the MYGOVSVC system. The validated survey can be used to help improve e-Government services for Malaysian citizens.
Framework for Securing Educational E-Government Serviceijcisjournal
Enhancement in technology is leading to a change in the way governments, individuals, institutions and
business entities provide quality services to the citizen. Today's education system plays crucial role for
developing cognizance in society so e-government service is obliged to integrate with educational system.
In this work we proposed a novel framework for integrating educational service within e-government
services. One of the main tasks of this paper is to explore or propose a Secure Examination Management
System (SEMS). The system has been designed using cryptographic primitives, which enables students to
take the exam from anywhere. The student is allowed to take the exam after he gives his necessary
authentication details. In SEMS, it is important to exclude false students while ensuring the privacy for the
honest students. It allows evaluators to share student examination papers for evaluation with proper
authentication. This is done using digital signatures, authentication and confidentiality provided by public
key cryptographic system.
The concept of local e-Government has become a key factor for delivering services in an efficient, cost
effective, transparent and convenient way, in circumstances where a) citizens do not have enough time
available to communicate with local authorities in order to perform their responsibilities and needs, and
b) information and communication technologies significantly facilitate administrative procedures and
citizens-government interaction. This paper aims to identify e-services that local authorities provide, and
to investigate their readiness for delivering these services. A pilot research has been conducted to identify
the offer of e-services by local authorities, along with e-readiness in municipalities of the Pelagonia
region in the Republic of Macedonia. The survey was carried out by means of structured interview
questions based on a modified model proposed by Partnership on Measuring ICT for Development – web
analysis of municipal websites in the region has been conducted, as well. The study reveals uneven
distribution according to the age group of users, lack of reliability and confidence for processing the needs
and requests electronically by a large part of the population, and improperly developed set of ICT tools by
local governments for providing a variety of services that can be fully processed electronically.
WHAT IS E-GOVERNANCE ? HOW IT HELPS IN NATIONS DEVELOPMENT`Shweta Bhavsar
The document discusses e-governance and how it helps national development. It defines e-governance as using information and communication technologies to improve the efficiency, effectiveness, transparency and accountability of government services and interactions with citizens. It discusses India's major e-governance initiatives and mission mode projects in sectors like health, education and postal services. The document also outlines the developmental phases of e-governance in India and how it helps provide online government services to citizens through different models like G2G, G2C, G2B and G2E. Overall, e-governance is seen as playing a key role in supporting governance and empowering citizens through improved access to information.
The Situation of E-Governance in Bangladesh, State Policy and ActionUday Kumar Shil
This document provides an overview of e-governance in Bangladesh, including definitions of key terms, objectives, challenges, the current situation, and state policies. It discusses the types of e-governance (G2E, G2C, G2G, G2B) and how e-governance can promote transparency, reduce corruption and bureaucracy. While e-governance provides benefits like increased convenience, establishing the necessary infrastructure is costly and cybersecurity presents ongoing challenges.
Deploying content management system to enhance state governanceAnthonyOtuonye
This document discusses using a content management system (CMS) to enhance governance in Nigeria. It proposes designing an e-governance portal that employs a CMS to facilitate information sharing between government departments and citizens. This would allow citizens to monitor projects, provide feedback, and access services online. The document reviews e-governance models used successfully in other countries and argues that a CMS could improve governance in Nigeria by making government more efficient, transparent and responsive to citizens.
Unified theory of acceptance and use of technology of e government services i...Conference Papers
This document describes a study that developed and validated a survey instrument to understand technology acceptance of an e-Government system called MYGOVSVC among Malaysian government employees. A literature review was conducted on previous studies applying the Unified Theory of Acceptance and Use of Technology (UTAUT) model to e-Government systems. A 21-item survey was developed containing questions on performance expectancy, effort expectancy, hedonic motivation, and facilitating conditions. The survey was translated to Malay and validated with stakeholders. It was administered to 419 government employees and results found the survey to be reliable in measuring acceptance of the MYGOVSVC system. The validated survey can be used to help improve e-Government services for Malaysian citizens.
Framework for Securing Educational E-Government Serviceijcisjournal
Enhancement in technology is leading to a change in the way governments, individuals, institutions and
business entities provide quality services to the citizen. Today's education system plays crucial role for
developing cognizance in society so e-government service is obliged to integrate with educational system.
In this work we proposed a novel framework for integrating educational service within e-government
services. One of the main tasks of this paper is to explore or propose a Secure Examination Management
System (SEMS). The system has been designed using cryptographic primitives, which enables students to
take the exam from anywhere. The student is allowed to take the exam after he gives his necessary
authentication details. In SEMS, it is important to exclude false students while ensuring the privacy for the
honest students. It allows evaluators to share student examination papers for evaluation with proper
authentication. This is done using digital signatures, authentication and confidentiality provided by public
key cryptographic system.
The concept of local e-Government has become a key factor for delivering services in an efficient, cost
effective, transparent and convenient way, in circumstances where a) citizens do not have enough time
available to communicate with local authorities in order to perform their responsibilities and needs, and
b) information and communication technologies significantly facilitate administrative procedures and
citizens-government interaction. This paper aims to identify e-services that local authorities provide, and
to investigate their readiness for delivering these services. A pilot research has been conducted to identify
the offer of e-services by local authorities, along with e-readiness in municipalities of the Pelagonia
region in the Republic of Macedonia. The survey was carried out by means of structured interview
questions based on a modified model proposed by Partnership on Measuring ICT for Development – web
analysis of municipal websites in the region has been conducted, as well. The study reveals uneven
distribution according to the age group of users, lack of reliability and confidence for processing the needs
and requests electronically by a large part of the population, and improperly developed set of ICT tools by
local governments for providing a variety of services that can be fully processed electronically.
WHAT IS E-GOVERNANCE ? HOW IT HELPS IN NATIONS DEVELOPMENT`Shweta Bhavsar
The document discusses e-governance and how it helps national development. It defines e-governance as using information and communication technologies to improve the efficiency, effectiveness, transparency and accountability of government services and interactions with citizens. It discusses India's major e-governance initiatives and mission mode projects in sectors like health, education and postal services. The document also outlines the developmental phases of e-governance in India and how it helps provide online government services to citizens through different models like G2G, G2C, G2B and G2E. Overall, e-governance is seen as playing a key role in supporting governance and empowering citizens through improved access to information.
The Situation of E-Governance in Bangladesh, State Policy and ActionUday Kumar Shil
This document provides an overview of e-governance in Bangladesh, including definitions of key terms, objectives, challenges, the current situation, and state policies. It discusses the types of e-governance (G2E, G2C, G2G, G2B) and how e-governance can promote transparency, reduce corruption and bureaucracy. While e-governance provides benefits like increased convenience, establishing the necessary infrastructure is costly and cybersecurity presents ongoing challenges.
Deploying content management system to enhance state governanceAnthonyOtuonye
This document discusses using a content management system (CMS) to enhance governance in Nigeria. It proposes designing an e-governance portal that employs a CMS to facilitate information sharing between government departments and citizens. This would allow citizens to monitor projects, provide feedback, and access services online. The document reviews e-governance models used successfully in other countries and argues that a CMS could improve governance in Nigeria by making government more efficient, transparent and responsive to citizens.
This document discusses e-governance initiatives in Tamil Nadu, India. It provides background on Digital India and how e-governance is a pillar of the program aimed at reforming government through technology. The Tamil Nadu e-Governance Agency (TNeGA) was formed as the state nodal agency to drive e-governance projects like the e-Sevai centers, which act as access points for citizens to obtain various government services electronically in a convenient manner. The study aims to analyze how e-governance has improved access to services and transformed governance in Tamil Nadu.
This document discusses e-governance initiatives in Tamil Nadu, India. It provides background on Digital India and how e-governance is a pillar of the program aimed at reforming government through technology. The Tamil Nadu e-Governance Agency (TNeGA) was formed as the state nodal agency to drive e-governance projects like the e-Sevai centers, which act as access points for citizens to obtain various government services electronically in a transparent, efficient manner without visiting offices. The study aims to analyze how e-governance initiatives in Tamil Nadu are improving governance and public service delivery.
Promoting transparency in university administration through e governanceVijay Bhaskar
The advances in information and communication technology (ICT) has created opportunities to transform the relationship between universities, students and other stake holders in new ways that contribute to the attainment of good governance. They provide choices for the universities and its stake holders to involve in the process of governance at all levels. They facilitate larger participation and better service delivery, thus making governance more efficient and effective. In addition, e-governance may lower transaction costs both for the university and its stake holders. E-governance presents many avenues for improving administrative trans- parency and performance efficiency. It has opened up new opportunities for universities to manage things differently and in a more efficient manner by utilizing information and re-engineering the processes. Many universities have launched specific initiatives for transparent administration. Students are being perceived as clients rather than beneficiaries. The Internet revolution has proved to be a powerful tool for student-centric governance of universities. An important dimension of the Internet potential is the possibility of providing educational services anytime, anywhere. This paper investigates the role of e-governance in promoting trans- parent administration in the universities.
This document discusses e-governance and its implementation in India. It defines e-governance as using information and communication technologies to enhance access to and delivery of government services. The key aspects covered are:
1) E-governance aims to transform relationships between government, citizens and businesses through technology to optimize service delivery and participation.
2) India has initiated several strategies to promote ICT adoption, but faces challenges in education, culture, and legal frameworks that slow e-governance progress.
3) While IT spending is growing, developing countries still lag developed nations in supporting e-government programs. Central and state governments in India have launched many e-governance initiatives.
Successful factors determining the significant relationship between e-governa...riyaniaes
Every government's major objective is to provide the greatest services in order to establish efficiency and quality of performance. Syria's government has understood how critical it is to go in the direction of information technology. However, there are gaps and poor links across government sectors, which has tainted the image of Syrian e-governance. As a result, one of the main aims of this study is to figure out what factors impact Syrians' acceptance of the e-government system. A total of 600 questionnaires were delivered to Syrian individuals as part of a survey. The data was analysed using the structural equation model (SEM) using AMOS version 21.0. User intention to utilise an e-government system was shown to be influenced by performance expectations, effort expectations, system flexibility, citizens-centricity, and facilitating conditions. Assurance, responsiveness, reliability, tangibles, and empathy are five fundamental factors that have a major impact on government operation excellence. Behavioural Intention is being utilised as a mediator between the government operation excellence (GOE) initiative and the e-government platform.
This document discusses the need for integrated e-governance services in Uttarakhand, India using an Enterprise Resource Planning (ERP) system. It notes that while many government departments in Uttarakhand have implemented e-governance modules, the services are still not integrated and citizens must access separate websites for each department. The document proposes integrating these services through a single portal using ERP. It reviews Uttarakhand's current e-governance initiatives and discusses how ERP could help provide shared resources, online availability, and an interoperable environment for improved citizen services. The document concludes by outlining some challenges to implementing ERP in the public sector but emphasizes the benefits it could provide
Comparative E-Government in Indonesia and Malaysia: utilization of government...Shahril Budiman Png
This document compares e-government in Indonesia and Malaysia by examining online government services utilization. It finds that while Indonesia's e-government ranking has dropped in recent UN surveys, Malaysia's ranking has risen. The document outlines Indonesia and Malaysia's e-government frameworks, highlights various online services available to citizens, businesses, and government, and provides recommendations to improve e-government development and adoption through cooperation between governments, businesses, universities, and citizens.
1. The document discusses key challenges governments face in implementing effective e-government programs, including coordinating across agencies, focusing on user needs, and addressing issues like financing, privacy, and security.
2. Some examples provided include Singapore's citizen-centered approach of establishing public access centers and Japan's national ID system which raised privacy concerns.
3. E-government aims to improve responsiveness and efficiency but requires addressing challenges like transforming bureaucratic structures, measuring costs and benefits, and gaining public trust and adoption of new electronic services.
Project Management Challenges in Implementation of e-Governance in IndiaAshish Karan
The document discusses the challenges of implementing e-governance projects in India. It outlines that while e-governance aims to improve government efficiency and services, the failure rate of such projects in India is around 85% due to various technical, economic, and social issues. Some key challenges include high illiteracy levels, lack of internet access, different languages across the country, lack of IT skills among citizens and government staff, and inadequate project management practices. Addressing these hindrances is important for India to fully realize the benefits of e-governance.
Conceptualization of electronic government adoptionIJMIT JOURNAL
E-government facilitates provision of relevant government information in electronic form to the citizens in
a timely manner and better service delivery to citizens. Information Technology today is recognized as an
effective tool for turning the economic activity in efficient governance and in developing human resource.
E-government is a kind of governmental administration which is based on ICT Services. The essence of egovernment is using information technology to break the boundary of administrative organizations, and
build up a virtual electronic government. E-government initiatives are common in most countries as they
promise a transparent, citizen-centric government and reduce operational cost. Emerging with Egovernment, theories and practices of public administration have stepped into a new knowledge era. Egovernment presents a tremendous impetus to move forward with higher quality, cost-effective, government
services and a better relationship between citizens and government. This paper discusses the different
issues, challenges, adoption factors for e-government implementation, conceptual demarcation on these
factors and, presents a conceptual framework for better e-government performance.
This document discusses the introduction, objectives, and examples of e-governance projects in India. E-governance uses information and communication technologies to enhance governance through more efficient and transparent exchange of information between governments and citizens. The objectives of e-governance include making government information public, increasing citizen participation, establishing transparency and accountability, and reducing government spending. Examples provided are Project E-Cops in Andhra Pradesh, Project Swagat in Gujarat, and Project Panjeeyan in Assam, which digitized various government services and processes.
This PPT is about digital governance and impact in india. This mainly talks about how the digital governance improve in recent era how the 4 dimensions of e governance help to achieve the productivity of government seamlessly and effectively. This PPT helps to understand the initiatives of government for achieving e governance now this is all about.
The Contribution of Information Technology Infrastructure in the Information ...IJRES Journal
There are some great innovations in e-government during the past decade. And there is intense competition between some governments and leaders in the supply of services on the Internet. Some countries do not want to stay behind in this area, where many governments have developed detailed strategies to realize the e-government programs. Despite differences in goals behind these programs from one country to another, but there are still many points of convergence between them particularly in information technology infrastructure field. However, Problems associated with the process of application and adoption of e-government due to poor systems and infrastructure construction, which negatively affects the adoption of the public services through the e-government portal, in particular in developing countries. This study argued contribution the information technology Infrastructure in Information Systems success in e-government agencies. Where there are weaknesses in the understanding of this contribution and its importance in many developing countries, so the researcher proposed a model to clarify this contribution, and expected a positive relationship between the information technology infrastructure factors and information systems success, and this affects positively or negatively the adoption of e-government.
The document provides an overview of e-governance and related concepts. It defines governance, e-government, e-governance and m-government. It discusses the international scenario of e-governance initiatives in countries like the US, UK and New Zealand. It then describes India's national e-governance plan, various mission mode projects including banking, income tax, passport services, and the objectives of establishing digital infrastructure in government departments and services.
This document provides an overview of e-governance initiatives in India. It discusses how e-governance aims to provide online access to government services and information for citizens. Key initiatives at the national level include the National e-Governance Plan and various ministries developing online presences. States have also implemented e-governance projects like Bhoomi in Karnataka. NGOs and private organizations supplement these efforts through programs like Tara Haat and Drishtee that deliver e-services to rural areas.
What facilitates the delivery of citizen centric e government services in dev...ijcsit
This document summarizes a study that aims to develop and validate an integrated model of success factors for delivering citizen-centric e-government services in developing countries. It conducted a literature review on existing models and identified gaps. A previous study using grounded theory developed 15 success factors across national, governmental, citizen and technological perspectives. This study aims to validate the model developed previously using structural equation modeling on survey data from Jordan. The results show some factors like perceived ease of use are no longer significant, while others like organizational loyalty, trust, quality, security and website design have a positive impact. National e-readiness was significant but not positively impacting. The study concludes by discussing theoretical and practical implications.
The document discusses the Digital India program and its goals of digital empowerment in India. It outlines the three vision areas of Digital India: digital infrastructure for all citizens, governance and services on demand, and digital empowerment of citizens. It also describes the nine pillars that Digital India is built on, which include universal broadband connectivity, universal mobile connectivity, internet access programs, and reforming government through information technology. Some key statistics provided include large growth in smart phone use, mobile phone connections, internet users, and e-governance transactions in India from 2014 to 2018 as a result of the Digital India initiative.
THE CRITICAL ORGANIZATIONAL FACTORS OF E-GOVERNMENT IN KENYA Editor IJCATR
eGovernment focusses on the use of technology to achieve levels of improvement in various areas of government, transforming the nature of politics and relations between the government and citizens. However, in Kenya, just like in other developing nations, many eGovernment projects have either stalled or failed to meet their objectives due to some key organizational factors. This study therefore highlights critical organizational factors affecting eGovernment projects and the nature of their relationships with eGovernment performance. The study employed cross-sectional survey design. Targeting the entire 18 eGovernment projects implemented through the Information Communications Authority of Kenya since 2005. Both primary and secondary data was collected and analyzed based on response from 217 respondents out of the 300 who participated (72% response rate). At the end, it emerged that out of the various organizational factors hypothesized to predict eGovernment projects Performance, only organizational structure, prioritization of deliverables, and organizational culture are critical in Kenyan context. Others identified in previous studies such as future needs of the organization, power distribution, structure, information system strategy alignment, prioritization of deliverables, and training were also important but not critical.
COORDINATION AND COOPERATION IN E-GOVERNMENT: AN INDONESIAN LOCAL E GOVERNME...IAIN Datokarama Palu
This document discusses a case study of local e-government systems implementation in Indonesia. It examines how coordination and cooperation shaped the implementation process between internal and external actors/agencies. The findings suggest that dynamic coordination and cooperation, both vertically and horizontally, influenced the success of e-government systems implementation at the local government level in Bali, Indonesia. The regency practiced coordination and cooperation with central government agencies, other regencies, private companies, and internal institutions. This ability to leverage relationships offered insights for other local governments implementing e-government systems.
Essay about Reading Free Essay Example. 006 Importance Of Reading Essay ~ Thatsnotus. Importance of reading books short essay in 2021 | Good transition words .... Essay On Books And Reading. 007 Books And Reading Essay Example ~ Thatsnotus. Issues Essay - Importance of Reading. How To Teach Reading Essay. Studies show reading this essay will make you smarter 76. Importance of Reading Essay. Write short essay on Books and reading | Essay Writing | English - YouTube. Reading to write essay | English (Advanced) - Year 11 HSC | Thinkswap. 20 Sample essay ideas | reading comprehension worksheets, english .... Essay how important is reading for our students.
Education in the Usa - 500 Words | Free Essay Example on GraduateWay. American Dream Essay Conclusion Best Of 54 Essays the American Dream .... AMERICA | Sample essay, Essay, Writing. Education In America Essay : Term paper download free. Essay on american education - Engelsk - Opgaver.com. What being an american means to me essays - eyeofthedaygdc.web.fc2.com. Proud to be an American. - GCSE Design & Technology - Marked by .... "Let America be America Again" - Free Essay Example | PapersOwl.com. What Is America Essay | What is america, Essay, Essay writing. Teach for america. Let America Be America Again Essay – Telegraph.
More Related Content
Similar to A Literature Review Of Infrastructure Capabilities In Shared E-Government Concept
This document discusses e-governance initiatives in Tamil Nadu, India. It provides background on Digital India and how e-governance is a pillar of the program aimed at reforming government through technology. The Tamil Nadu e-Governance Agency (TNeGA) was formed as the state nodal agency to drive e-governance projects like the e-Sevai centers, which act as access points for citizens to obtain various government services electronically in a convenient manner. The study aims to analyze how e-governance has improved access to services and transformed governance in Tamil Nadu.
This document discusses e-governance initiatives in Tamil Nadu, India. It provides background on Digital India and how e-governance is a pillar of the program aimed at reforming government through technology. The Tamil Nadu e-Governance Agency (TNeGA) was formed as the state nodal agency to drive e-governance projects like the e-Sevai centers, which act as access points for citizens to obtain various government services electronically in a transparent, efficient manner without visiting offices. The study aims to analyze how e-governance initiatives in Tamil Nadu are improving governance and public service delivery.
Promoting transparency in university administration through e governanceVijay Bhaskar
The advances in information and communication technology (ICT) has created opportunities to transform the relationship between universities, students and other stake holders in new ways that contribute to the attainment of good governance. They provide choices for the universities and its stake holders to involve in the process of governance at all levels. They facilitate larger participation and better service delivery, thus making governance more efficient and effective. In addition, e-governance may lower transaction costs both for the university and its stake holders. E-governance presents many avenues for improving administrative trans- parency and performance efficiency. It has opened up new opportunities for universities to manage things differently and in a more efficient manner by utilizing information and re-engineering the processes. Many universities have launched specific initiatives for transparent administration. Students are being perceived as clients rather than beneficiaries. The Internet revolution has proved to be a powerful tool for student-centric governance of universities. An important dimension of the Internet potential is the possibility of providing educational services anytime, anywhere. This paper investigates the role of e-governance in promoting trans- parent administration in the universities.
This document discusses e-governance and its implementation in India. It defines e-governance as using information and communication technologies to enhance access to and delivery of government services. The key aspects covered are:
1) E-governance aims to transform relationships between government, citizens and businesses through technology to optimize service delivery and participation.
2) India has initiated several strategies to promote ICT adoption, but faces challenges in education, culture, and legal frameworks that slow e-governance progress.
3) While IT spending is growing, developing countries still lag developed nations in supporting e-government programs. Central and state governments in India have launched many e-governance initiatives.
Successful factors determining the significant relationship between e-governa...riyaniaes
Every government's major objective is to provide the greatest services in order to establish efficiency and quality of performance. Syria's government has understood how critical it is to go in the direction of information technology. However, there are gaps and poor links across government sectors, which has tainted the image of Syrian e-governance. As a result, one of the main aims of this study is to figure out what factors impact Syrians' acceptance of the e-government system. A total of 600 questionnaires were delivered to Syrian individuals as part of a survey. The data was analysed using the structural equation model (SEM) using AMOS version 21.0. User intention to utilise an e-government system was shown to be influenced by performance expectations, effort expectations, system flexibility, citizens-centricity, and facilitating conditions. Assurance, responsiveness, reliability, tangibles, and empathy are five fundamental factors that have a major impact on government operation excellence. Behavioural Intention is being utilised as a mediator between the government operation excellence (GOE) initiative and the e-government platform.
This document discusses the need for integrated e-governance services in Uttarakhand, India using an Enterprise Resource Planning (ERP) system. It notes that while many government departments in Uttarakhand have implemented e-governance modules, the services are still not integrated and citizens must access separate websites for each department. The document proposes integrating these services through a single portal using ERP. It reviews Uttarakhand's current e-governance initiatives and discusses how ERP could help provide shared resources, online availability, and an interoperable environment for improved citizen services. The document concludes by outlining some challenges to implementing ERP in the public sector but emphasizes the benefits it could provide
Comparative E-Government in Indonesia and Malaysia: utilization of government...Shahril Budiman Png
This document compares e-government in Indonesia and Malaysia by examining online government services utilization. It finds that while Indonesia's e-government ranking has dropped in recent UN surveys, Malaysia's ranking has risen. The document outlines Indonesia and Malaysia's e-government frameworks, highlights various online services available to citizens, businesses, and government, and provides recommendations to improve e-government development and adoption through cooperation between governments, businesses, universities, and citizens.
1. The document discusses key challenges governments face in implementing effective e-government programs, including coordinating across agencies, focusing on user needs, and addressing issues like financing, privacy, and security.
2. Some examples provided include Singapore's citizen-centered approach of establishing public access centers and Japan's national ID system which raised privacy concerns.
3. E-government aims to improve responsiveness and efficiency but requires addressing challenges like transforming bureaucratic structures, measuring costs and benefits, and gaining public trust and adoption of new electronic services.
Project Management Challenges in Implementation of e-Governance in IndiaAshish Karan
The document discusses the challenges of implementing e-governance projects in India. It outlines that while e-governance aims to improve government efficiency and services, the failure rate of such projects in India is around 85% due to various technical, economic, and social issues. Some key challenges include high illiteracy levels, lack of internet access, different languages across the country, lack of IT skills among citizens and government staff, and inadequate project management practices. Addressing these hindrances is important for India to fully realize the benefits of e-governance.
Conceptualization of electronic government adoptionIJMIT JOURNAL
E-government facilitates provision of relevant government information in electronic form to the citizens in
a timely manner and better service delivery to citizens. Information Technology today is recognized as an
effective tool for turning the economic activity in efficient governance and in developing human resource.
E-government is a kind of governmental administration which is based on ICT Services. The essence of egovernment is using information technology to break the boundary of administrative organizations, and
build up a virtual electronic government. E-government initiatives are common in most countries as they
promise a transparent, citizen-centric government and reduce operational cost. Emerging with Egovernment, theories and practices of public administration have stepped into a new knowledge era. Egovernment presents a tremendous impetus to move forward with higher quality, cost-effective, government
services and a better relationship between citizens and government. This paper discusses the different
issues, challenges, adoption factors for e-government implementation, conceptual demarcation on these
factors and, presents a conceptual framework for better e-government performance.
This document discusses the introduction, objectives, and examples of e-governance projects in India. E-governance uses information and communication technologies to enhance governance through more efficient and transparent exchange of information between governments and citizens. The objectives of e-governance include making government information public, increasing citizen participation, establishing transparency and accountability, and reducing government spending. Examples provided are Project E-Cops in Andhra Pradesh, Project Swagat in Gujarat, and Project Panjeeyan in Assam, which digitized various government services and processes.
This PPT is about digital governance and impact in india. This mainly talks about how the digital governance improve in recent era how the 4 dimensions of e governance help to achieve the productivity of government seamlessly and effectively. This PPT helps to understand the initiatives of government for achieving e governance now this is all about.
The Contribution of Information Technology Infrastructure in the Information ...IJRES Journal
There are some great innovations in e-government during the past decade. And there is intense competition between some governments and leaders in the supply of services on the Internet. Some countries do not want to stay behind in this area, where many governments have developed detailed strategies to realize the e-government programs. Despite differences in goals behind these programs from one country to another, but there are still many points of convergence between them particularly in information technology infrastructure field. However, Problems associated with the process of application and adoption of e-government due to poor systems and infrastructure construction, which negatively affects the adoption of the public services through the e-government portal, in particular in developing countries. This study argued contribution the information technology Infrastructure in Information Systems success in e-government agencies. Where there are weaknesses in the understanding of this contribution and its importance in many developing countries, so the researcher proposed a model to clarify this contribution, and expected a positive relationship between the information technology infrastructure factors and information systems success, and this affects positively or negatively the adoption of e-government.
The document provides an overview of e-governance and related concepts. It defines governance, e-government, e-governance and m-government. It discusses the international scenario of e-governance initiatives in countries like the US, UK and New Zealand. It then describes India's national e-governance plan, various mission mode projects including banking, income tax, passport services, and the objectives of establishing digital infrastructure in government departments and services.
This document provides an overview of e-governance initiatives in India. It discusses how e-governance aims to provide online access to government services and information for citizens. Key initiatives at the national level include the National e-Governance Plan and various ministries developing online presences. States have also implemented e-governance projects like Bhoomi in Karnataka. NGOs and private organizations supplement these efforts through programs like Tara Haat and Drishtee that deliver e-services to rural areas.
What facilitates the delivery of citizen centric e government services in dev...ijcsit
This document summarizes a study that aims to develop and validate an integrated model of success factors for delivering citizen-centric e-government services in developing countries. It conducted a literature review on existing models and identified gaps. A previous study using grounded theory developed 15 success factors across national, governmental, citizen and technological perspectives. This study aims to validate the model developed previously using structural equation modeling on survey data from Jordan. The results show some factors like perceived ease of use are no longer significant, while others like organizational loyalty, trust, quality, security and website design have a positive impact. National e-readiness was significant but not positively impacting. The study concludes by discussing theoretical and practical implications.
The document discusses the Digital India program and its goals of digital empowerment in India. It outlines the three vision areas of Digital India: digital infrastructure for all citizens, governance and services on demand, and digital empowerment of citizens. It also describes the nine pillars that Digital India is built on, which include universal broadband connectivity, universal mobile connectivity, internet access programs, and reforming government through information technology. Some key statistics provided include large growth in smart phone use, mobile phone connections, internet users, and e-governance transactions in India from 2014 to 2018 as a result of the Digital India initiative.
THE CRITICAL ORGANIZATIONAL FACTORS OF E-GOVERNMENT IN KENYA Editor IJCATR
eGovernment focusses on the use of technology to achieve levels of improvement in various areas of government, transforming the nature of politics and relations between the government and citizens. However, in Kenya, just like in other developing nations, many eGovernment projects have either stalled or failed to meet their objectives due to some key organizational factors. This study therefore highlights critical organizational factors affecting eGovernment projects and the nature of their relationships with eGovernment performance. The study employed cross-sectional survey design. Targeting the entire 18 eGovernment projects implemented through the Information Communications Authority of Kenya since 2005. Both primary and secondary data was collected and analyzed based on response from 217 respondents out of the 300 who participated (72% response rate). At the end, it emerged that out of the various organizational factors hypothesized to predict eGovernment projects Performance, only organizational structure, prioritization of deliverables, and organizational culture are critical in Kenyan context. Others identified in previous studies such as future needs of the organization, power distribution, structure, information system strategy alignment, prioritization of deliverables, and training were also important but not critical.
COORDINATION AND COOPERATION IN E-GOVERNMENT: AN INDONESIAN LOCAL E GOVERNME...IAIN Datokarama Palu
This document discusses a case study of local e-government systems implementation in Indonesia. It examines how coordination and cooperation shaped the implementation process between internal and external actors/agencies. The findings suggest that dynamic coordination and cooperation, both vertically and horizontally, influenced the success of e-government systems implementation at the local government level in Bali, Indonesia. The regency practiced coordination and cooperation with central government agencies, other regencies, private companies, and internal institutions. This ability to leverage relationships offered insights for other local governments implementing e-government systems.
Similar to A Literature Review Of Infrastructure Capabilities In Shared E-Government Concept (20)
Essay about Reading Free Essay Example. 006 Importance Of Reading Essay ~ Thatsnotus. Importance of reading books short essay in 2021 | Good transition words .... Essay On Books And Reading. 007 Books And Reading Essay Example ~ Thatsnotus. Issues Essay - Importance of Reading. How To Teach Reading Essay. Studies show reading this essay will make you smarter 76. Importance of Reading Essay. Write short essay on Books and reading | Essay Writing | English - YouTube. Reading to write essay | English (Advanced) - Year 11 HSC | Thinkswap. 20 Sample essay ideas | reading comprehension worksheets, english .... Essay how important is reading for our students.
Education in the Usa - 500 Words | Free Essay Example on GraduateWay. American Dream Essay Conclusion Best Of 54 Essays the American Dream .... AMERICA | Sample essay, Essay, Writing. Education In America Essay : Term paper download free. Essay on american education - Engelsk - Opgaver.com. What being an american means to me essays - eyeofthedaygdc.web.fc2.com. Proud to be an American. - GCSE Design & Technology - Marked by .... "Let America be America Again" - Free Essay Example | PapersOwl.com. What Is America Essay | What is america, Essay, Essay writing. Teach for america. Let America Be America Again Essay – Telegraph.
College Application Essay Format Rules - Wordvice. 24 Greatest College Essay Examples – RedlineSP. College essays. Great college essay. College Essay 2012 13. A college essay - College Homework Help and Online Tutoring.. College Essays Study Resources. How to write a college essay. college essay examples pdf. Gratis College Essay. Examples Of College Essays - Online Lesbian Stories. College essay. Best college essay - The Oscillation Band. College Essay Example _4. College Essay. College Essay Example. New Vision Learning – Best College Essays 2016 (eBook). Pin on Academic Writing Online. Remix of "Real College Essay: 1". College essay a | Order Custom Essays at littlechums.com.. Sample essays for college writing pdf download - alexwrirter.web.fc2.com. writing a college essay | College essay, Essay writing help, Essay. College Essay代寫, 100%原創代寫大學Essay - EssayV. School Essay: College essay template word. Essay for college - College Homework Help
Frederick Douglass Essay | Essay on Frederick Douglass for Students and .... Narrative of the Life of Frederick Douglass Study Questions .... Narrative of the Life of Frederick Douglass Essay/Assessment Task. "Narrative of Frederick Douglass": Worksheet (or Test) and Detailed .... frederick douglass learning to read and write essay. Essays On Frederick Douglass | Sitedoct.org.
PPT - United States Constitution Day September 17, 1787 PowerPointValerie Felton
The document provides instructions for creating an account and requesting writing help from the HelpWriting.net website. It involves a 5-step process: 1) Create an account with a password and email, 2) Complete a form with assignment details and deadline, 3) Review bids from writers and choose one, 4) Review the completed paper and authorize payment, 5) Request revisions until satisfied. The website aims to match clients with qualified writers and ensure high quality, original work through revisions.
Qualities Of The Best Online Paper Writing Services - EssayMinValerie Felton
The document provides instructions for using the online paper writing service HelpWriting.net. It outlines a 5-step process: 1) Create an account with a password and email; 2) Complete an order form with instructions, sources, and deadline; 3) Review writer bids and qualifications then select a writer; 4) Review the completed paper and authorize payment; 5) Request revisions to ensure satisfaction, with a refund option for plagiarized content. The service aims to provide original, high-quality assignments through this process.
Law School Outlines Law School, Writing Lesson PlanValerie Felton
The document provides instructions for using the HelpWriting.net service to have papers written. It involves a 5-step process: 1) Create an account, 2) Submit a request with instructions and deadline, 3) Review bids from writers and choose one, 4) Review the completed paper and authorize payment, 5) Request revisions if needed, knowing revisions and refunds are available. The purpose is to outline the simple process for using the service to have high-quality original papers written.
😝 International Essay Writing Competitio.pdfValerie Felton
The document provides instructions for submitting an assignment request to the website HelpWriting.net. It outlines a 5-step process: 1) Create an account with an email and password. 2) Complete a 10-minute order form providing instructions, sources, and deadline. 3) Review bids from writers and choose one based on qualifications. 4) Review the completed paper and authorize payment. 5) Request revisions to ensure satisfaction, with a full refund option for plagiarized work. The overall summary is that the document describes a 5-step process for submitting an assignment request and receiving a completed paper from writers on the HelpWriting.net website.
The document provides instructions for seeking writing help from the website HelpWriting.net. It outlines a 5-step process: 1) Create an account with a password and email. 2) Complete a form with assignment details. 3) Review bids from writers and select one. 4) Review the completed paper and authorize payment. 5) Request revisions to ensure satisfaction, with a refund option for plagiarized work. The purpose is to outline the simple process for students to obtain high-quality original writing assistance from the site.
Mla Essay Heading. MLA Heading Format And WritinValerie Felton
The document provides instructions for creating an account and submitting a request on the website HelpWriting.net. It outlines a 5-step process: 1) Create an account with a password and email, 2) Complete an order form with instructions, sources, and deadline, 3) Review bids from writers and choose one, 4) Ensure the paper meets expectations and authorize payment, 5) Request revisions until satisfied. The purpose is to guide users through obtaining writing help by having writers complete assignments.
The document provides instructions for using the HelpWriting.net service to get assistance with writing assignments. It outlines a 5-step process: 1) Create an account; 2) Complete an order form with instructions and deadline; 3) Review bids from writers and select one; 4) Review the completed paper and authorize payment; 5) Request revisions if needed, as HelpWriting.net provides free revisions and guarantees original, high-quality work or a full refund.
6 Best Images Of Snowflake Writing Paper Printable - SValerie Felton
The document provides instructions for requesting a paper writing service from HelpWriting.net. It outlines a 6-step process: 1) Create an account with a password and email, 2) Complete a 10-minute order form providing instructions, sources, and deadline, 3) Review bids from writers and select one, 4) Review the completed paper and authorize payment, 5) Request revisions until satisfied, and 6) Choose HelpWriting.net confidently knowing your needs will be met.
Free Full Essay On Global Warming. Research Essay. 2022-10-27Valerie Felton
The document discusses the origins of ancient civilizations and provides examples of the Mayans, who mysteriously disappeared despite having a large population across Mesoamerica. It notes that the entire Mayan population vanished in a short time span of only one generation, leaving their cities and achievements behind with no clear explanation for what caused their sudden demise. Further details on the rise and fall of the Mayan civilization are available on HelpWriting.net.
Frequent flyer programs reward regular customers of airlines and their partners with miles for each flight taken that can then be redeemed for free flights or other rewards. Miles accrue in the customer's frequent flyer account with each flight and have value that increases with more travel. These programs are intended to incentivize loyalty among frequent travelers by providing rewards for choosing the same airline or its partners for trips.
WRITING TASK 1 GENERAL IELTS TOPICS SYDMITIValerie Felton
The document provides instructions for using an online writing assistance service in 5 steps: 1) Create an account with a password and email. 2) Complete a form with paper details, sources, and deadline. 3) Review writer bids and qualifications then start the assignment. 4) Ensure the paper meets expectations and authorize payment. 5) Request revisions until fully satisfied, with a refund option for plagiarism. The service aims to provide original, high-quality content through a bidding system and revision process.
The document discusses Graham Greene's short story "The Destructors" and how it connects to the history of London. It notes that the story takes place after World War II, when Germany demolished London through bombings known as "The Blitz." It also connects the story to the 1950s Teddy Boys movement in London, known for their rebellious and sometimes violent behavior. The document argues that the history of The Blitz bombing shows how it affected the boys in the story and influenced their tendency towards rebellious behavior as a response to the world around them.
Essay On Terrorism In India Terrorism In India Essay FoValerie Felton
This document provides instructions for students to request writing assistance from HelpWriting.net. It outlines a 5-step process: 1) Create an account with a password and email. 2) Complete an order form with instructions, sources, and deadline. 3) Review writer bids and choose one. 4) Receive the paper and authorize payment if satisfied. 5) Request revisions until satisfied. It emphasizes original, high-quality work and refunds for plagiarism.
Sunset Writing Paper Set, Optional Storage Box PenValerie Felton
The passage discusses the significance of the Second Nun in the context of her duties as a medieval nun according to traditional religious practices. As a nun, she would have taken vows of poverty, chastity, and obedience as established by St. Benedict. Her daily life would have been centered around isolation from society and self-sustenance within the convent. The Second Nun's tale provides insights into how she adheres to or diverges from the expected pious behaviors and spiritual experiences of medieval nuns.
Research Paper Hook Examples. How To Write A Hook For A ResearchValerie Felton
The document provides instructions for creating an account on HelpWriting.net in order to request paper writing assistance. It outlines a 5-step process: 1) Create an account with a password and email. 2) Complete an order form with instructions, sources, and deadline. 3) Review bids from writers and choose one. 4) Receive the paper and authorize payment if pleased. 5) Request revisions until fully satisfied. The purpose is to ensure high-quality, original content through this process.
Write A Short Essay On LibraryImportance Of LibraryEssay WritingValerie Felton
The document discusses the steps to request a paper writing service from HelpWriting.net:
1. Create an account with a password and valid email.
2. Complete a 10-minute order form providing instructions, sources, deadline, and attaching a sample if wanting the writer to imitate your style.
3. Review bids from writers and choose one based on qualifications, history, and feedback, then pay a deposit to start the assignment.
4. Ensure the paper meets expectations and authorize full payment, or request revisions for free under the service.
it describes the bony anatomy including the femoral head , acetabulum, labrum . also discusses the capsule , ligaments . muscle that act on the hip joint and the range of motion are outlined. factors affecting hip joint stability and weight transmission through the joint are summarized.
This slide is special for master students (MIBS & MIFB) in UUM. Also useful for readers who are interested in the topic of contemporary Islamic banking.
A review of the growth of the Israel Genealogy Research Association Database Collection for the last 12 months. Our collection is now passed the 3 million mark and still growing. See which archives have contributed the most. See the different types of records we have, and which years have had records added. You can also see what we have for the future.
The simplified electron and muon model, Oscillating Spacetime: The Foundation...RitikBhardwaj56
Discover the Simplified Electron and Muon Model: A New Wave-Based Approach to Understanding Particles delves into a groundbreaking theory that presents electrons and muons as rotating soliton waves within oscillating spacetime. Geared towards students, researchers, and science buffs, this book breaks down complex ideas into simple explanations. It covers topics such as electron waves, temporal dynamics, and the implications of this model on particle physics. With clear illustrations and easy-to-follow explanations, readers will gain a new outlook on the universe's fundamental nature.
How to Manage Your Lost Opportunities in Odoo 17 CRMCeline George
Odoo 17 CRM allows us to track why we lose sales opportunities with "Lost Reasons." This helps analyze our sales process and identify areas for improvement. Here's how to configure lost reasons in Odoo 17 CRM
Walmart Business+ and Spark Good for Nonprofits.pdfTechSoup
"Learn about all the ways Walmart supports nonprofit organizations.
You will hear from Liz Willett, the Head of Nonprofits, and hear about what Walmart is doing to help nonprofits, including Walmart Business and Spark Good. Walmart Business+ is a new offer for nonprofits that offers discounts and also streamlines nonprofits order and expense tracking, saving time and money.
The webinar may also give some examples on how nonprofits can best leverage Walmart Business+.
The event will cover the following::
Walmart Business + (https://business.walmart.com/plus) is a new shopping experience for nonprofits, schools, and local business customers that connects an exclusive online shopping experience to stores. Benefits include free delivery and shipping, a 'Spend Analytics” feature, special discounts, deals and tax-exempt shopping.
Special TechSoup offer for a free 180 days membership, and up to $150 in discounts on eligible orders.
Spark Good (walmart.com/sparkgood) is a charitable platform that enables nonprofits to receive donations directly from customers and associates.
Answers about how you can do more with Walmart!"
How to Build a Module in Odoo 17 Using the Scaffold MethodCeline George
Odoo provides an option for creating a module by using a single line command. By using this command the user can make a whole structure of a module. It is very easy for a beginner to make a module. There is no need to make each file manually. This slide will show how to create a module using the scaffold method.
Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...Dr. Vinod Kumar Kanvaria
Exploiting Artificial Intelligence for Empowering Researchers and Faculty,
International FDP on Fundamentals of Research in Social Sciences
at Integral University, Lucknow, 06.06.2024
By Dr. Vinod Kumar Kanvaria
This presentation was provided by Steph Pollock of The American Psychological Association’s Journals Program, and Damita Snow, of The American Society of Civil Engineers (ASCE), for the initial session of NISO's 2024 Training Series "DEIA in the Scholarly Landscape." Session One: 'Setting Expectations: a DEIA Primer,' was held June 6, 2024.
BÀI TẬP BỔ TRỢ TIẾNG ANH 8 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2023-2024 (CÓ FI...
A Literature Review Of Infrastructure Capabilities In Shared E-Government Concept
1. International Conference on Electrical Engineering and Computer Science (ICECOS) 2019
117
A Literature Review of Infrastructure Capabilities in
Shared E-Government Concept
D. Antoni
E-government Research Group
Faculty of Computer Science
Universitas Bina Darma
Palembang, Indonesia
darius.antoni@binadarma.ac.id
A. Syaputra
E-government Research Group
Faculty of Computer Science
Universitas Bina Darma
Palembang, Indonesia
asepsyaputra@binadarma.ac.id
M. Nasir
E-government Research Group
Faculty of Computer Science
Universitas Bina Darma
Palembang, Indonesia
nasir@binadarma.ac.id
Abstract— The rapid development of e-government
around the world has discussed and studied by many
researches to improve the service performance of local
government. This paper presents a literature study for the
development of a shared electronic government (e-
government) through IT infrastructure capability adoption.
The shared e-government is developed based on the previous
studies of IT infrastructure capability including Duncan [1],
Byrd and Turner [2] and Broadbent and Weill [3]. This
research reveals that there are five capabilities of shared e-
government concept utilized as guidelines for local
governments to develop a shared e-government to reduce the
budget of e-government development. It is recommended for
the Indonesian and local governments to develop
comprehensive capabilities and progress assessments which
include connectivity, Modularity, serviceability, political
willingness and skilled IT human resources to support the
development of shared e-government.
Keywords— E-Government; Development; IT
infrastructure; IT capability; Indonesia
I. INTRODUCTION
E-government implementation is an effort to develop
electronic-based governance to improve the quality of
public services more effectively and efficiently [1]. This is
supported by the Decree of the Minister of Administrative
and Bureaucratic Reform Number 13 / KEP / M.PAN /
1/2003 and Presidential Regulation (Perpres) Number 95 of
2018 concerning Electronic Based Government Systems
(SPBE), concerning General Guidelines for Electronic
Office Intranet Environments in Institutional Environments
The government, which is also an important foundation in
implementing E-government in Indonesia.
This policy also requires the local government and its
agencies to build and use information technology to support
government performance and improve public services.
Antoni, et al. [4] revealed With the aim of ease of
communication the concept of E-government is one
example of the implementation of e -business practices in
the field of governance, thus that the implementation of E-
government within the local government is expected to be a
vehicle to accelerate information exchange transactions
with community members (G2C), to business community
(G2B), and of course with the government itself (G2G). In
this case, the concept of transformation is the main factors
that should be applied, not just the use of the technology, but
the use of technology that can support the system of
policymaking and public service in a better direction [5].
Although there are many policies and regulation that
encourage the local government to implement the e-
government systems, the budget for implementing e-
Government are still limited and quite expensive. For
example, the Jakarta provincial government spends more
than 30 billion rupiah per year for implementing and
upgrading e-Government and Bandung and Surabaya spend
± 25 billion per year to create a friendly public service for
their citizen. Therefore, there is a need to develop a concept
of e-government utilized for sharing services and expertise
among local governments who have limited and unlimited
budgets to create a larger number of government services
for the citizen.
There is much research at developing the concept of
shared e -government from different perspectives. For
example, Janssen and Wagenaar [6] state that shared e-
government can be developed from motives and
management perspective to provide the flexibility services
of e-government. Chun, et al. [7] examine the role of
openness and transparency to build shared e-government to
support the collaborative decision-making process by
including the public in the inception of new government
policies. Janssen, et al. [8] develop the concept of shared e-
government through IT infrastructure including services
center and service networks perspectives. Thus, this study
attempts to develop a concept of shared e -government IT
capability to identify the abilities of shared e-government.
This study, therefore, focuses on identifying the
capability of shared e-government based on prior literature
of IT infrastructure capability as an initiative was formed to
create shared s-Government.
This paper is organized as follows. Firstly, the research
methodology used to identify the IT infrastructure
capability of e-government based on prior literature.
Secondly, this study provides e -government development
in Indonesia and followed by the development of the
concept of shared e-government. Finally, the implication
and conclusion will be discussed.
II. RESEARCH METHODOLOGY
A literature review method is one of the approaches to
review emerging trends by conducting a systematic review.
Levy and Ellis [9] posit that a systematic review involves
three sequential activities of input, process, and output.
There is a need to collect comprehensive literature of
relevant papers as many as possible. As the research aims to
develop a deeper and clearer conceptualization of shared e-
government, a review of the IT infrastructure capability
related to e-government and academic and practitioner
2. International Conference on Electrical Engineering and Computer Science (ICECOS) 2019
118
literature as well as literature on the technical, social and
process views of IS has been undertaken. A literature review
method is suitable for creating a foundation for advancing
knowledge and theory development [10]. Thus, the first
relevant articles were identified from Google Scholar,
Science Direct, Emerald, EBSCO and ProQuest databases
using the search terms “shared e-government”, “IT
Infrastructure”, “IT Capability” and “e-government”.
III. E-GOVERNMENT DEVELOPMENT IN INDONESIA
Electronic government is commonly known as e-
government. It is an effort of the local and central
government to develop the electronic-based government
[11, 12]. This is defined as a structuring management system
and work processes in the government by maximizing the
utilization of information and communication technology
[4].
Indonesia is one of the biggest developing countries with
over 257 million citizens. Internet penetration has reached
22% of the total population [11]. The Indonesian
Government, therefore, believes that e-government is the
most suitable platform to serve the large numbers of online
citizens [27]. The Government of Indonesia has been
utilized IT infrastructure and systems for the public
administration services for almost 50 years. In addition, the
State Administration Automation Coordinating Agency in
Indonesia is developed to supervisor the distribution of
computer systems across government institutions in 1969
[13], consequently, many computer programs and
applications in public administration services have been
utilized. These programs, however, are only designed to
perform fundamental tasks such as typing and computing
without any specific functions related to the delivery of
government services.
In the last 10 years, the Indonesia Government officially
introduced the e-Indonesia initiative for facilitating the
development of e-government. In the current development
program, the Indonesian Government has committed to
spending US$6.78 billion for e-government development
from 2014 to 2019 [11]. The Indonesian Government sets
six active milestones for the electronic Indonesia initiative
as shown in Fig. 1.
The principal purposes of these six-year plan include
enhancing the providing of public services, (b) closing the
digital divide, (c) emphasising corruptions through the
transparency of e-government, (d) improving the quality of
education sector, (e) supporting the country’s growth,
ultimately (f) enriching the quality of life of Indonesian
citizens. To achieve the objectives of the e-Indonesia
initiative, five redevelopment programs including (a) open
government program, (b) human resource development
program, (c) ICT infrastructure investment program, (d)
public participation improvement program, and (e) policies
and institutional development programs.
Fig. 1. The Roadmap of E-government of Indonesia [12]
IV. CONCEPT OF SHARED E-GOVERNMENT
DEVELOPMENT
In this section, this paper presents a shared e-
government conceptual framework developed by Duncan
[1], Byrd and Turner [2], Broadbent and Weill [3] and
Antoni and Jie [14]. It is used for identifying the role of IT
infrastructure capability to build a concept of shared e-
government.
IT infrastructure is described as the foundation of shared
IT capabilities that enable the development of IT
applications and the support of business processes in private
and public organizations including government [15, 16]. It
consists of platform technologies, networks
telecommunication technologies, key data, and core
software applications [17]. IT infrastructures have several
basic characteristics including centralized management and
efficient operations. Hence, IT Infrastructure has a
significant capability to assist organizations to face dynamic
change, reengineering their business processes and to reach
business units or extensive international or geographically
dispersed operations [15]. This is because IT infrastructure
has connectivity, Functionality, modularity, flexibility,
serviceability, compatibility, and accessibility to help the
organization in business processes and achieve business
goals.
The development of the concept of shared e-
governments is based on the definition of sharing capability
in IT infrastructure. Sharing capability represents the
efficiency of the IT infrastructure resources interlinkage in
providing homogenous services to the customers within and
outside the organization including public organizations such
as government. The sharing capabilities require both the
internal technical (e.g. software, cabling, and equipment)
and managerial expertise required to provide effective
service [15]. Sharing capability refers to “reach and
range”[18]. “Reach” refers to the locations that would be
linked through the IT infrastructure from local information
systems in organizations to customers and suppliers
domestically, to international locations or anyone,
anywhere. "Range" determines the level of functionality
including the business process that would be shared
automatically and seamlessly across every single level of
reach. These capabilities indicate a large of level sharing
competency and connectivity ability for "anything to
anyone at any time" [18]. Therefore, through these
capabilities, the shared e-government ability might be
3. International Conference on Electrical Engineering and Computer Science (ICECOS) 2019
119
developed to reach the citizen beyond the boundary of the
city or nation.
This study will utilize the reach and range to identify the
sharing capabilities of IT infrastructure including
connectivity, modularity, and serviceability
A. Connectivity
The connectivity is defined as the extent to which the
government use its IT infrastructure to connect all resources
to improve service quality to citizen [1, 3]. The connectivity
with adequate reach and range enable the local government
to capture information about citizen and spread information
to stakeholders through the Internet, virtual communities,
and personalized information channels [3, 19]. In addition,
connectivity refers to the ability to link data and information
to each other among government offices [20]. Successfully
using and reusing e-government in different city and
regency depend on the compatibility and connectivity of IT
infrastructure elements. Therefore, the connectivity
capability is central to information-based innovation,
reengineering, and also for managing the rapid change of
technological generations [1].
B. Modularity
E-government is an information system that has
elements connected to achieve a goal. Those elements are
built based on the modules in order to manage it easier or
more manageable [21]. To develop the sharing capability of
e-government, the system has to have a sophisticated form
of modularity which expands the concepts of shareability
and reusability to both applications and data [1]. The concept
of modularity for shared e-government implementation has to
standardize governance and systems processes as many as
possible [22]. It is Encapsulated in separate modules, business
rules, implementation code, and individual processes that may
become far more accessible. Applying the modularity
technique to adopt shared e-government from other local
governments has to consider their IT infrastructure including
hardware of network, database, and business process [23].
Additionally, every government’s IS technology, its unique
perspectives on data ownership and usage across government
agencies, and its approach to IT infrastructure all affect the
shareability data in the adopted e-government [21]. Therefore,
the shared e-government implementation requires modularity
capability to adapt rapidly changing environment through
standardizing data and business rules.
C. Serviceability
Shared e-government provides several services as a
capability for local government to serve the citizen.
Serviceability is defined as the ability to deliver kind of
services to meet the public demands which focus on the
efficiency of procedures and governances. This
serviceability of shared e -government based on Sabani, et
al. [11], [24] and [25] which consists of four stages
including emerging stage, enhancement stage, transaction
stage and connection stage. The first stage is the initial stage
where the government provides static information online.
This stage emphases on providing information such as
government contact information and policy announcements.
The quality of information is the primary concern in this
stage. The development of technologies raises the
expectation of citizens for e-government to deliver services
beyond information delivery. The second serviceability in
the enhancement stage is about facilitating simple
communication between the government and the public. It
is an intermediate phase where the government provides
dynamic information and basic one-way transactions. One
of the most common examples is the online feedback, where
citizens can submit their complaints of the physical
government services to the official website. In addition to
the information quality, the timeliness of information
becomes one of the main concerns in this stage. Transaction
ability is about improving the delivery of public services
through the use of e -government. It is an intermediate stage
where two-way transactions are enabled. For instance,
online taxation portal implementation as an e-government
services in Indonesia, in which citizens are able to file their
tax online in this stage, whereas previously this could only
be done by citizen through visiting the nearest taxation
office in their city. Mostly, numerous developing countries
including Indonesia are at the beginning of this stage.
Connection-based capability of e-government focuses on
redefining the delivery of public services by providing the
one -stop integrated e-government system in which citizens
can immediately access whole kinds of public services. This
is the capability of e-government development which
assumes that horizontal connections between government
institutions as well as vertical connections among central
and local governments are in place in which a reliable
infrastructure with the full capacity to support is also
established.
D. Political will
Developing e-government in developing countries
including Indonesia is still undergoing and depending on
political transformation [26]. Other factors are rigid political
structures, inefficiency in governance, and corruption,
which have been cited as some of the significant barriers
preventing e-government [27]. Furthermore, political
instability and bad governance in the local governance of
Indonesia have slowed e -government improvement [28].
For instance, when the local government requires a new
system in e-government including shared e-government, the
government has to seek several permission and budget
approval from the head of government unit office, Mayor of
city or Regent of regency, and Parliament [28]. In other
word, the development of e-government has a rigid political
structure with many procedures and inefficiency in
governance [5]. Therefore, in order to implement the shared
e-government, this research suggests a political will as the
capability for the local government of Indonesia.
E. Skilled IT Human Resources
The issue of e-government implementation is rare for
skilled IT human resources in local governments [28]. With
skilled IT human resources, the local governments in
Indonesia are able to be independent to develop public
service systems in their e-government. This because the
skilled IT staff can help the government to interpret the
government service issues into the information systems and
develop the appropriate technical solutions including
internet network, database, etc [29]. The government of
Indonesia occasionally provides information systems
including e-government to local government. In this case,
the local government has to have adequate skilled IT human
resources to adopt those systems that can be implemented in
their environment [2]. Thus, the IT human resources should
be having the ability the plan, organize, and lead the e-
government projects and be sensitive to government culture
and politics. In conclusion, skilled IT human resources have
a significant role in implementing shared e-government.
4. International Conference on Electrical Engineering and Computer Science (ICECOS) 2019
120
TABLE I. THE OVERVIEW OF SHARED E-GOVERNMENT
DEVELOPMENT
No Dimensions Indicators Ref.
1 Connectivity
Reach the government office to be
onnected
Range the level of functionality covered
Re-using the e-government
Sharing Resources across platforms
[1],[3],
[19]
,[20]
2 Modularity
Independent components
infrastructure
Manageable systems
Reusable systems
Standardizing data and report
of IT
[1],
[21],
[22],
[23]
3 Serviceability
Informative ability
Tranaerm ability
Communicative ability
Connection ability
[11],[24],
[ 25]
,[1],
[2],
4 Political Will
Effortless of administration
Simple rules
Easily procedures
[26],[27],
[28],
[5],
[30]
5
Skilled IT
Human
Resouces
Interpretation adaptation
planning organizing leading
[2],[28],
[29]
V. CONCLUSION
Shared E-Government development with the conceptual
IT infrastructure approach is very interesting to study. This
study highlights several findings on the role of IT
infrastructure capability, which a comprehensive review of
prior literature and reports. This research reveals the several
capabilities of shared e -government concepts including
connectivity, modularity, serviceability, pollical will, and
skilled IT human resources. Those capabilities are required
when the local governments in Indonesia desire to adopt
shared e-government to provide a new service to their
citizens.
This developed concept might be used to help the local
governments in developing e-government systems with a
limited budget. It can be concluded that the shared concept
of E-Government is better for minimizing E-Government
costs in future work.
This study contributes to the e-government research
domain from both the theoretical and practical perspectives.
In term of theoretical perspective, this study provides a
better understanding of the shared e-government concept
developed from IT infrastructure capability viewpoint.
From a practical perspective, this research presents the
Indonesian and local government with relevant references
and recommendations on how to adopt shared e-government
to improve their service performance. Thus, this research
suggests the framework or concept for continuous e-
government development in Indonesia.
ACKNOWLEDGEMENT
The authors gratefully acknowledge the research
publication funding from LPPM Universitas Bina Darma
and also provided insight and expertise that greatly assisted
the research.
REFERENCES
[1] N. B. Duncan, "Capturing flexibility of information technology
infrastructure: A study of resource characteristics and their
measure," Journal of Management Information Systems, vol. 12, pp.
37-37, 1995.
[2] T. A. Byrd and D. E. Turner, "Measuring the flexibility of
information technology infrastructure: Exploratory analysis of a
construct," Journal of Management Information Systems, vol. 17,
pp. 167-167-208, 2000.
[3] M. Broadbent and P. Weill, "Management by Maxim: How Business
and IT Managers Can Create IT Infrastructures," MIT Sloan
Management Review, vol. 38, pp. 77-77-92, 1997.
[4] D. Antoni, M. I. Herdiansyah, and M. Akbar, "Critical factors of
transparency and trust for evaluating e-government services for the
poor," in 2017 Second International Conference on Informatics and
Computing (ICIC), 2017, pp. 1-6.
[5] M. I. Manda and J. Backhouse, "An analysis of the barriers to
egovernment integration, interoperability and information sharing in
developing countries: A systematic review of literature," in
Proceedings of the African Conference in Information Systems and
Technology, Accra, Ghana, 2016, pp. 5-6.
[6] M. Janssen and R. Wagenaar, "An analysis of a shared services
centre in e-government," in 37th Annual Hawaii International
Conference on System Sciences, 2004. Proceedings of the, 2004, p.
10 pp.
[7] S. Chun, S. Shulman, R. Sandoval, and E. Hovy, "Government 2.0:
Making connections between citizens, data and government,"
Information Polity, vol. 15, pp. 1-9, 2010.
[8] M. Janssen, B. Niehaves, and A. Krause, "Shared service strategies
in local government–a multiple case study exploration,"
Transforming Government: People, Process and Policy, 2010.
[9] Y. Levy and T. J. Ellis, "A systems approach to conduct an effective
literature review in support of information systems research,"
Informing Science, vol. 9, 2006.
[10] J. Webster and R. T. Watson, "ANALYZING THE PAST TO
PREPARE," 2002.
[11] A. Sabani, H. Deng, and V. Thai, "Evaluating the Development of
E-Government in Indonesia," in Proceedings of the 2nd International
Conference on Software Engineering and Information Management,
2019, pp. 254-258.
[12] A. Sabani, H. Deng, and V. Thai, "A Conceptual Framework for the
Adoption of E-Government in Indonesia," 2018.
[13] A. Rokhman, "e-Government adoption in developing countries; the
case of Indonesia," Journal of Emerging Trends in Computing and
Information Sciences, vol. 2, pp. 228-236, 2011.
[14] D. Antoni and F. Jie, "Investigating the critical capabilities of
information technology for developing ecological competencies of
organizations," in 11th ANZAM Operations, Supply Chain and
Services Management Symposium, Brisbane, Australia, 2013.
[15] M. Broadbent, P. Weill, and B. S. Neo, "Strategic context and
patterns of IT infrastructure capability," The Journal of Strategic
Information Systems, vol. 8, pp. 157-187, 1999.
[16] S. Liu, "A practical framework for discussing IT infrastructure," IT
Professional, vol. 4, pp. 14-21, 2002.
[17] G. Dakin, "Shaping the Future: Business Design Through
Information Technology," J Oper Res Soc, vol. 43, pp. 1249-1250,
1993.
[18] P. G. W. Keen, Shaping the future: business design through
information technology: Harvard Business School Press Cambridge,
MA., 1991.
[19] S. E. Fawcett, P. Osterhaus, G. M. Magnan, J. C. Brau, and M. W.
McCarter, "Information sharing and supply chain performance: the
role of connectivity and willingness," Supply Chain Management:
An International Journal, vol. 12, pp. 358-368, 2007.
[20] C. G. Reddick, Comparative e-government vol. 25: Springer Science
& Business Media, 2010.
[21] A. Fath-Allah, L. Cheikhi, R. E. Al-Qutaish, and A. Idri,
"EGovernment Portals Maturity Models: A Best Practices' Coverage
Perspective," JSW, vol. 10, pp. 805-824, 2015.
5. International Conference on Electrical Engineering and Computer Science (ICECOS) 2019
121
[22] M. Pankowska, "National frameworks' survey on standardization of
e-Government documents and processes for interoperability,"
Journal of theoretical and applied electronic commerce research, vol.
3, pp. 64-82, 2008.
[23] M. Asgarkhani, "The effectiveness of e-service in local government:
a case study," The electronic journal of e-government, vol. 3, pp.
157-166, 2005.
[24] U. Nations, "United Nations E-Government Survey 2016,"
Department of Economic and Social Affairs2016.
[25] U. Nations, "United Nations E-Government Survey 2018,"
Department of Economic and Social Affairs2018.
[26] B. Furuholt and F. Wahid, "E-government Challenges and the Role
of Political Leadership in Indonesia: the Case of Sragen," in
Proceedings of the 41st Annual Hawaii International Conference on
System Sciences (HICSS 2008), 2008, pp. 411-411.
[27] M. J. Ahn and S. Bretschneider, "Politics of e government: E
government and the political control of bureaucracy," Public
Administration Review, vol. 71, pp. 414-424, 2011.
[28] A. Nasution, "The government decentralization program in
Indonesia," in Central and Local Government Relations in Asia, ed:
Edward Elgar Publishing, 2017.
[29] T. Almarabeh and A. AbuAli, "A general framework for
egovernment: definition maturity challenges, opportunities, and
success," European Journal of Scientific Research, vol. 39, pp. 2942,
2010.
[30] P. Ifinedo, "Factors influencing e-government maturity in transition
economies and developing countries: a longitudinal perspective,"
ACM SIGMIS Database: the DATABASE for Advances in
Information Systems, vol. 42, pp. 98-116, 2012.