Sandra Doubleday has over 20 years of experience in customer service and account management roles. She is seeking a creative position utilizing her communication, organization, and problem-solving skills. Her experience includes managing high-revenue manufacturing accounts, developing solutions to meet customer needs, and supervising project coordination and customer service teams. She has a proven track record of developing relationships, resolving issues, and implementing policies and procedures to improve customer satisfaction.

1. S A N D R A L . D O U B L E D A Y
409 W. STATE STREET HARTFORD, WI 53027
PHONE 262-670-9132 * CELL 262-224-6329 * EMAIL DOUBLEDAY266@YAHOO.COM
OBJECTIVE
To work in a creative and innovative environment using my communication, organization
and problem solving skills
PROFFESIONAL EXPERIENCE
Quincy Resource Group, Jackson, WI April 2007 – January 30, 2009
Customer Service Representative
• Managed the needs/requirements of several high revenue manufacturing and fulfillment
accounts through inventory management, Kanban and effective follow up
• Responsible for customer service including:
o Problem Solving
o First contact with vendor on new print and cutting die development
o Developed container solutions to meet non standard shipping requirements
o Inventory and stock management through Lean Management and VMI programs
• Generated repeat business through successful client follow-up
• Took leadership in creating business document development and implementation
• Developed and implemented customer service policies and procedures
The Howard Company, Brookfield, WI October 1999 – April 2007
Senior Customer Service & Account Management/Project Coordinator Supervisor
• Project Coordinator Supervisor duties included training, scheduling, performance reviews,
disciplinary reviews and coordination of daily workloads
• Senior Customer Service and Account Management duties including:
o Preparation of correspondence, project reports and presentations used to develop
new Point of Purchase products
o Oversight of all new design and prototype concepts
o Supervision of all new menu system layouts and communicating and proactively
solving problems with customers
o Met with corporate customers to present and sell new or existing products
o Conducted product training sessions in customer offices
o Maintained high levels of product knowledge
o Manned trade show booths, further developing selling and networking skills
o Monitored sales/stock levels
Delzer Lithograph, Waukesha, WI September 1996 – October 1999
Customer Service Representative - Fulfillment
• Processed phone, fax and e-mail inquiries
• Developed and maintained customer accounts
• Set up and managed account data bases, daily order reports and stock levels
• Sales support including up-sell of product literature

2. • Maintained high levels of communication as a liaison between customer and end –user
Plymouth Rock Camping Resort, Plymouth, WI May 1990 – May 1995
Customer Service
• Processed campsite reservations via phone and fax
• On-site guest registration
• Maintained customer database and sent informational mailers
• Represented the campground at sport shows and conducted on-site tours
• Managed customer complaints and acted as mediator between customers and owner
EDUCATION
University of Wisconsin – Milwaukee (Milwaukee, Wisc.)
1988 Bachelor of Science
REFERENCES
Available upon Request