1. Wendy Harris
28 Lambourne Crescent, Bicester, OX26 6QG
01869 571727
07516116828
S_massey3@sky.com
Personal Profile:
A hard working, target focussed Sales and Customer Service professional with confident communication
and negotiation skills, coupled with 12 years’ direct industry experience. Keen to secure a career
development opportunity where existing skills can be further developed to achieve business, team and
individual objectives.
Key Skills:
• Effective time management skills with the ability to successfully work to strict deadlines
• Target driven with direct sales experience
• Detail focussed with an accurate and efficient approach to reporting and administrative tasks
• IT literate with the ability to learn internal company databases quickly
• Professional telephone manner
• Able to establish and build rapport with customers to drive sales
• Creative approach to problem solving
• Organised and able to manage a demanding workload
• Supportive and motivational approach to training new and junior staff
Employment History:
Sept 2004 to Present - Cooper Callas Ltd, Bicester - Sales and Customer Service
• Incoming & outgoing phone calls from customers and suppliers
• Training new staff and junior colleagues
• Placing customer orders on the system via phone, fax and email and sage
• Raising customer quotations for contract orders and making sure they get this back within 24 hours
with follow up communication
• Making sure the contract orders run smoothly and go out on time
• Checking with the manufactures for price and availability for products that are not stocked and
informing the customer
• Solving customer complaints and queries
• Competent in using internal company databases
• Yearly stock takes were undertaken, controlled and input into the company Database
Apr 2001 to Aug 2004 - Cooper Callas Ltd, Bicester - Admin Assistant
• General day to day filing
• Booking in the goods that have arrived that day from the different manufactures
• Raising debit notes to send to the manufactures for any discrepancies from the delivery
• Dealing with invoice queries from customers
• Finding proof of delivery for customers
• Raising credits and collections for the customers
• Gained general knowledge of how an admin office is ran and making sure that all the work was
done for that day
Sept 2000 to Feb 2001 - Oxfam Warehouse, Bicester - Picker and packer
• Picked and packed the orders to send to the different shops.
• Working by myself and as part of a team
• Meeting deadlines to make sure the goods were ready to leave the warehouse on time
Education:
9 GCSE’s including English, Maths and Science
References available on request