The document discusses communication styles and effective communication. It provides information on different communication styles like sociable, dominant, supportive, reflective and emotive. It also suggests ways to flex communication styles to meet the needs of others, such as allowing time for socializing, being specific and brief, listening and responding to needs. Additionally, it notes that over half of believability in communication comes from nonverbal visual cues like facial expressions and body language.

4. Learning Styles Visual Auditory Read / Write Kinesthetic www.VARK-learn.com

5. Communication Styles Sociability Dominance Supportive Emotive Reflective Directive

6. Communication Styles Sociability Dominance Supportive Directive Reflective Emotive Consensus builder Persuasive Low key Informal Interpersonal interactions Talk without engaging brain Center of attention Full of energy Talk fast & with hands Never met a stranger Thinker Well thought-out answers Orderly / More formal Like agendas Need time to process info No nonsense Just the facts Get to the point Appears not to have fun Clear separation of work / play

7. Style Flexing Sociability Dominance Supportive Directive Reflective Emotive Allow time for socializing Show interest in their ideas Stay general – not detailed Build social relationship Be specific and brief Use time efficiently Be logical Disagree with facts, not person Be well-organized Be direct Get down to business quickly Be accurate & realistic Identify areas of common interest Listen and respond to needs Be non-threatening Don’t be pushy A deliberate attempt to change or alter your style to meet the needs of another person.

8. Believability 7% What you say (Verbal) 38% How you say it (Vocal) 55% How you look when you say it (Visual) Kennedy vs. Nixon debates Who won on radio? Who won on TV? How does the “Simon Says” game work?

10. Feedback Negative Specific Positive General Good Job! I love those colors! That's awful! Too much red