7 new qc tools

QI-7MP-E-DN-Version 1.01 1 of 67© Robere & Associates (Thailand) Ltd.
7 New QC Tools
or
7 Management Tools

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2 of 67QI-7MP-E-DN-Version 1.01
1. 7 QC Tools : 7 QC Tools & 7
New QC Tools (7 Mgt. Tools) 2. Re
view 7 QC Tools
3. Introduction 7 New QC To
ols
4. Role of 7 New QC Tools
5. Overview 7 New QC Tools
Agenda : 7 Management Tools

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Quality Evolution
Quality Evolution through “TQM Concept”
1. Before Industrial Revolution : 1700’s
2. Before The End of WW II : 1900’S
3. After The End of WW II : 1970’s
4. Globalization

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Relationship for Business & Quality Mgt.

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P
D
A
S
Plan-Do-Study-Action
Deming Cycle
QM
QI
QP QC
QA
Juran’s Trilogy
of Quality
Quality Philosophy

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: Monitoring ,
Corrective Action
: Goal Setting , Method
Assignment
: Keizen , DOE, etc.
Quality Management through Statistic

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QC
QI
QPTop
Management
Workers
Managers
0 80 100
Language
Vision
Budgets
Concrete
Afford Distribution
TQM RESPONSIBILITY

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Management by KKD
Managem
ent
by Fact
Kan = Intuition
Keiken =
Experiment
Dokyo = Gut

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What is Statistics ?
• Statistics was means “Science”
for The Decision Making under
Uncertainty Situation.
• So The Decision Making
Must be Procedure !

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Decision Making
Logic
StatisticalStatistical
TechniqueTechnique
Data Information
Decision
Making
Deductive Method
Inductive Method
Statistic Thinking

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Affinity Diagram
(depend on filling)
Interrelation Diagram
(depend on cause & effect)
Matrix Diagram
(for survey relation between
objective & strategy)
Tree Diagram
(identify sub-objective)
Arrow Diagram
(fundamental planning
for clarify condition)
PDPC
(fundamental planning
For not clarify condition)
Matrix data
Analysis
Cause &
Effect Diagram
QC Tools
Pareto, Check Sheet, Histogram,
Scatter Diagram, Control Chart and Graph
Tools for future Tools for problem
solving
Tools for studying
Step 1: Concept design
Step 2: Intermediate planning for developing strategy
Step 3: Detail planning
Do

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Affinity Diagram Interrelation Diagram
Matrix Diagram Tree Diagram
Arrow Diagram PDPC
Concept Design
QC QP7 New QC Tools
Intermediate
planning
(Requirement)
Detail Planning
Clarify
problems
Identify root
causes
Action
Note: Matrix Data Analysis as Multi-Variants Analysis

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Fact (Management by Fact)
Data
Almost People meet
verbal problems more
than numeric problems.
Verbal problems Numeric problems
7 QC Tools
(Old)
7 QC Tools
(New)
Information
(Data for fulfill the target/goal)
Distribute
Problems after
correcting
numeric data.
Identify Problems
by Analysis
Approach
Distribute Problems
before correcting
numeric data.
Building up the
opinion and planning
by Design Approach
Relation Chart 7 QC Tools & 7 New QC Tools

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Non construction Problems
Have 7 New QC
Tools
Construction of Problems were
arranged in the pattern.
Problems
begin clarify
Easily
arranged
opinion
Easily
planning
Easily meet the
problems
Everyone
understand
The problems
Easily could
be connect
any problems
All of Problems
could be
solving.
Identify root
cause
Get the
Participation
Solving through fulfill
the goal (Everything
look so good)
Everything
trend to
smooth
The problems could be arranged in the solving pattern

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Non construction Problems
Not have 7 New QC
Tools
Not clarify construction of Problems.
Labyrinthine
ideas
Everyone
Confuse
Couldn't meet
the problem
Difficult to
planning
Couldn’t
identify the
problems
The problems
not clear
( Problems still
foggy)
Skip details of
the problem
Important
item was
skipped
Couldn’t connect
the problem
details
Not clarify
The
Problems
Corrective action
Not meet the
target/goal
Everything
look so bad
Not get the
Participation
The problems could not be arranged in the solving pattern !!

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2
43
1
Johari Window
Unknown
Known
UnknownKnown
Others
Myself

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Bad
Good
AC
D
P
Person or Department has only knowledge in block 1 & 2 ,
isolate solving so that not effectiveness.
When another person to join, knowledge in block 3 will be
release; beginning form the group for solving.
By using often 7 New QC tools, The group for solving will build
up opinion & develop knowledge, block 4 will be coming
(by continues thinking).
When you try using 7 New QC tools First time, please believe that
often practice will be change from “the people can be think! ”to”
the people can be innovate new things”.
Time
““Importance ofImportance of
Solving Planning”Solving Planning”

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How are “7 Now QC Tools” to
help you meet the goal ?
• Culture & Organizing revolution/stimulate
the innovation
– Emphasis Human resource development
– Objective : Every person can be often create
innovation and use their clever in the Quality
Activities
– Target/Goal: Culture & Organization
revolution to TQM

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7 Keys for culture & Organization
revolution:
1. Verify Situation/status in any aspect.
2. Clarity explain the interesting
situation/status
3. Job priority arrangement effectively
4. systematic implementation
5. Predicable
6. changing for leader of
competitiveness ( Proactively)
7. Make true at the first time
7 New QC tools
1. Affinity Diagram
2. Interrelation
3. Tree
4. Matrix
5. matrix Analysis
6. Arrow
7. PDPC
Capability after using
7 QC New tools
1. arrange verbal data
2. building up variety opinion
3. planing improvement
4. eliminate mistake
& forgetfulness
5. understand problems &
can be Clarify explain)
6. maintain participation
7. powerful brainstorming
5 Objective for culture & organization
Revolution :
for building up culture as …
1. Problems identify
2. Focus on Quality Planning
3. Focus on the process
4. Job Priority
5. Supporting for systematic thinking
1.TQM
concept
thinking
2.TQM
Establish

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Quality Tool
What do
you
done
before ?
Increase the customer
satisfaction !
Reduce the
customer
claims !

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Quality Tool
Increase the customer
satisfaction !
Reduce the
customer
claims !
7 New QC Tools
(or 7 Management) :
for Quality Planning
Tools
7 QC Tools :
for Problem
Solving

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Quality Tool
Verbal Data7 New QC Tools
7 QC Tools Numerical Data
Art Logic, Maths

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7 QC Tools
Do you know type of 7
QC tools ? Data Stability ?
Variable Analysis ?
C & E Analysis
Standardization
•Histogram
•Check Sheet
•C & E Diagram
•Graph
•Pareto
•Scatter Diagram
•Control Chart

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7 New QC Tools
Overview 7 New QC
Tools
•Affinity Diagram (KJ Methods)
•Matrix Diagram
•Arrow Diagram
•Tree Diagram
•PDPC Diagram
•Matrix Data Analysis
•Interrelation Diagram

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1. Affinity Diagrams (KJ Method)
Key Point : Feeling
• Create by Dr. Jira Kawakita
• Not issue for Brainstorm
• KJ Method require “Feeling Thinking” (ART)
• KJ Method is “Concept Design”
– check situation
– Brainstorming by feeling
– Grouping the some ideas
– Can be talk the meaning
– After finish grouping can be review and regroup
– After finish; everyone must be consensus
– Summarize the concept

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Affinity Diagram (KJ Methods)
Why use it?
• To allow a team to creatively generate a
large number of ideas/issues
• Organize and summarize natural groupings
among them to understand the essence of a pr
oblem and breakthrough solutions.

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How do I do it?
1. Phrase the issue under discussion in a full sentence
Tip From the start, reach consensus on the choice of
words you will use. Neutral statements work well, but posit
ive, negative, and solution-oriented questions also work.

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2. Brainstorm the ideas or issues
Tip A “typical” Affinity has 40-60 items; it is not unusual to have
100-200 ideas.

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3. Without talking :
Sort ideas simultaneously into 5-10 related groupings

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4. For each grouping, create summary or header
cards using consensus

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Affinity Diagram
(KJ Methods)
Activity 20 min :
How are you
“training and
educate” the job
description to

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Interrelation Diagram(IR)
• IR Require “Logic Thinking” (Don’t Feeling !)
• Logic Thinking : relation between Cause & Effect
• Seek Root Cause of the problem items
Design
QE
Start QM
Arrow Arrow
In Out
Cause Sympto
Arrow Arrow
In Out
Cause Symptom
Arrow Arrow
In Out
Cause Symptom

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Why use it?
To allow a team to systematically Identify,
Analyze, Classify the cause and effect relationships
that exist among all critical issues so that key drivers
or outcomes can become the heart of an effective
solution.

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How do I do it?
1. Agree on the issue / problem statement.
How are taking a
fun camping trip ?

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2. Assemble the team.
3. Lay out all of the ideas/issue cards
that have either been brought from
other tools or brainstormed.
4. Look for cause/influence
relationships between all of the ideas
and draw relationship arrows.

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5. Review and revise the first round ID.
6. Tally the number of outgoing and
incoming arrows and select key items
for further planning.
7. Draw the final ID.

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Assemble
andbring
theright
equipment
In=0Out=1
Createa
comfortable
and
relaxed
atmosphere
In=4Out=1
Assemble
andbring
theright
equipment
In=1Out=1
Shopfor
andprepare
food
In=1Out=1
Determine
everyone’s
preferences
In=0Out=3
Driver
Outcome
TakingaFunCampingTrip

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Activity 20 min :
Why is Ho Chi
Min City not
population for
travelling.

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Tree Diagram
(Intermediate Planing)
• Deployment The Objective to Means
• Make relationship(chain) Between
Objective & Means
OBJ Mean
OBJ Means
OBJ Means
Deploy
Deploy
Deploy

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Tree Diagram
QC Root Cause
(Corrective Action)
QP Requirement
Deployment
Hint :
Done : Lift Right
“What’s make it success”
Review : Right Lift
“ When we make like this what
the effect ! ”
Done & Review : Must be Relevant !!!

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Tree Diagram
Why use it?
To break any broad goal, graphically, into increasing
levels of detailed actions that must or could be done
to achieve the stated goals.

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Tree Diagram
How do I do it?
1. Choose the Tree Diagram goal statement
Goal : Increase
workplace
suggestion

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Tree Diagram
2. Assemble the right team
3. Generate the major Tree headings, which are the major
subgoals to pursue

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Tree Diagram
4. Break each major heading into greater detail
5. Review the completed Tree Diagram for logical flow and
completeness

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Matrix Diagram
Why use it?
To allow a team or individual to systematically
identify, analyze, and rate the presence and strength of
relationships between two or more sets of information.

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Matrix Diagram
How do I do it?
1. Select the key factors affecting successful
implementation.
2. Assemble the right team.
3. Select an appropriate matrix format.

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Matrix Diagram
How do I do it?
4. Choose and define relationship symbols.
The most common symbols in matrix analysis are , , .
= High = 9
= Medium = 3
= Low = 1
5. Complete the matrix.

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Activity : Company-
Wide Continuous
Improvement Training ProgramHumanRresourceDept.
Managers
Concultants
SPCCoordinator
University
TechnologySpecialists
Engineers
Courses
7BasicQCTools
7NewQCTools
ProblemSolving
DOE
TPM
JIT
NewSupervisorTraining
TQC
FacilitationSkills
QFD
Executives
Marketing
Sales
Engineers
Workers
QualityProfessionals
Suppliers
Who
Trained
Who
Attends
Key for “Who
Trained”
Develop
Responsibility
Individual Training
Responsibility
Team Member
Key for “Who
Attends”
Full
Overview

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Application : Matrix & Tree Diagram
KJMethod
Interrelation
Tree
Matrix
Arrow
PDPC
7QCtools
Note
Selectthetheme
Evaluatethesituation ConfirmbyAvg.value
ProblemPlanning GaolSetting Ref.thedatabase
ActivityPlanningforSovling
ActualStatusDiagnosis Analyzefromnumericdata
IdentifyRotCause Analyzefromnumericdata
PreparetheCorrectivePlan
ProblemSoving ImprementthePlan SetScheduleforImprement
ArrowDia:CapablePlan
PDPC:Can'tPlan,Decision
Imprementation Use:7QCToolsforSolving
Ckeck&Diagnosis EvaluatetheCorrectivePlan
VerifytheResult
ReviewthePlan StandardizeSetting
ReviewforFuturePolicy

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PDPC : Process Decision Program Chart
The PDPC is a valuable tool for improving
implementation through contingency planning.
The PDPC, based on the Tree Diagram, involves a
few simple steps.
1. Assemble a team closest to the implementation.
2. Determine proposed implementation steps.
• List 4-10 broad steps and place them in sequence in the
first Tree level.

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3. Branch likely problems off each step.
• Ask “What could go wrong?”
4. Branch possible and reasonable responses
off each likely problem.
5. Choose the most effective countermeasures
and build them into a revised plan.

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Arrow Diagram
Why use it?
To allow a team to find both the most efficient path and
realistic schedule for the completion of any project by
graphically showing total completion time, the necessary
sequence of tasks, those tasks that can be done
simultaneously, and the critical tasks to monitor.

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Arrow Diagram
How do I do it?
1. Assemble the right team of people with
firsthand knowledge of the subtasks.
2. Brainstorm or document all the tasks
needed to complete a project.
3. Find the first task that must be done, and
place the card on the extreme left of a large
work surface

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Arrow Diagram
How do I do it?
4. Ask: “Are there any tasks that can be done
simultaneously with task #1?”
5. Ask, “What is the next task that must be done?
Can others be done simultaneously?”
6. Number each task, draw the connecting arrows,
and agree on a realistic time for the completion of ea
ch task
7. Determine the project’s critical path

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Arrow Diagram
Activity 20 min :
MissionMission : To set
up schedule
“House Building”
in 3 months.
HintHint : 1st
set up the Gantt chart before.
2nd
build up Arrow Diagram.

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Blend Activity
Activity 45 min :
How do you
establish your
organization to the
leader for
competitiveness in
HintHint : you can use any tools for success this task (think
out of the box, many tools more than 7 New QC tools !)

7 new qc tools

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