Today there are 5 Active generations in the Work Force. See where you fit in. Learn the values all share and how learn and communicate between them.

1. 5 GENERATIONS
Workforce & Learning
John Choate
ISM Member
SAP Ariba

2. CAN YOU IDENTIFY ?
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3. Challenges Of Multi
Generation Workforce
Learning Styles
9 Basic Stages Of
Instruction
Training
Avoid!
3
10 – 20 -30
Procurement Hot Topics
Procurement 2025 Topics
Key Take Away’s
Questions
Where Do You Fit In ?
Traditionalist
Baby Boomer
X, Y , or Z
Characteristics, Values,
& Beliefs
Communication
Values That Span ALL
Generations
TABLE OF CONTENTS

4. WHERE DO YOU FIT IN?
TRADITIONALISTS
(Born before 1946)
Make up less than 1 percent of the U.S. workforce.
Place a strong emphasis on rules.
Lead with a "command and control" style.
Prefer face-to-face interaction, but communicate
best formally (e.g., memos).
BABY BOOMERS
(Born between 1946 and 1964)
Make up 27 percent of the U.S. workforce, but their
numbers are declining.
Are retiring at a rate of 10,000 per day, but many
can't afford to retire and want to work part time.
Are inclined to seek contract work after retirement.
Tend to be workaholics who get personal fulfillment
from work.

5. GENERATION X
(Born between 1965 and
1976)
Make up 35 percent of the U.S.
workforce.
Prefer independence and fewer
rules.
Seek to balance work and family.
Want to communicate directly
with leaders.
GENERATION Y
(Born between 1977 and
1997).
Make up 37 percent of the U.S.
workforce
Take an entrepreneurial approach
to work.
Prefer direct communication and
feedback.
Want a social, friendly work
environment.
GENERATION Z
(Born after 1997)
Make up 1-2 percent of the U.S.
workforce.
Are likely to be using Twitter to
find jobs.
Communicate best by
smartphone and e-mail.
Have large networks but not
much job experience.

7. COMMUNICATION PREFERENCE
7

8. VALUES THAT SPAN
“ALL GENERATIONS”
Feeling respected.
Being listened to.
Having opportunities for mentoring.
Understanding the big picture.
Receiving effective communication.
Receiving positive feedback.
Experiencing an exchange of ideas.

9. DOING MORE WITH LESS, WHICH MEANS
TEAMWORK IS NECESSARY.
SHOWING EMPLOYEES AND MANAGERS HOW TO
COMMUNICATE WITH EACH OTHER.
KEEPING UP WITH NEW WORKPLACE TRENDS AND
REGULATIONS.
SUPPORTING WORK/LIFE BALANCE TO CREATE A
HAPPIER WORKFORCE.
UNDERSTANDING WHAT MOTIVATES EACH
GENERATION.
CHALLENGES OF MULTI -
GENERATION WORKFORCE

10. LEARNING STYLES
Traditionalists
More structured,
“command and control”
oriented learning
program.
10
Baby Boomers Generation X
Self Directed
Learn on their own
schedule
MILLENNIAL
Highly personalized
training on a self-
directed schedule.
Information on-demand
Classroom lectures are
often preferred
more personally-
focused learning
structure.
Favor in-class
participation, reflection,
and feedback to bring
them more directly into
the process.

11. NINE BASIC STAGES OF INSTRUCTION
1. Gain learner’s attention
2. Inform learner of the objective
3. Stimulate learner to recall prior related knowledge
4. Present material to learner
5. Provide learning guidance to learner
6. Elicit performance from learner
7. Provide feedback to learner
8. Assess performance of learner
9. Enhance learner’s retention and transference of knowledge
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12. TRAINING
DELIVERY
 Written training materials
 Video-based training materials
 Webinars
 One-on-one training
 Instructor-led training with a group in a class
 Mentoring, shadowing, and/or following programs on
the job (OJT)
 Online training materials
CONSIDERATIONS
 Self-directed
 Come to training with previous knowledge,
experience, and skills
 Want to make progress toward specific goals
 Want training that’s relevant
 Want training that will help them perform specific job
tasks
 Learn better when they’re motivated to learn
 Want to feel and be respected
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13. UNNECESSARILY FORMAL LANGUAGE
ACADEMIC LANGUAGE
COMPLICATED LANGUAGE
LONG, COMPLEX SENTENCES
BIG WORDS
JARGON
ACRONYMS
ABBREVIATIONS
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AVOID

14. 10 = TEN SLIDES
20 = LAST NO MORE THAN TWENTY MINUTES
30 = CONTAIN NO FONT
SMALLER THAN THIRTY
FONT 26 FEBRUARY 2020Presentation Title 14
NEW “BEST PRACTICES” FOR
PRESENTATIONS
10 – 20 - 30

15. PROCUREMENT HOT TOPICS
Innovation – Driving
Real Change.
Selling The
Procurement Value
Proposition.
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Automation,
Optimization,
Simplification.
Leveraging Risk, An
Opportunity.
Acquiring, Retaining
and Developing
Talent.
Sustainability –
Procurement Can
Change the World.
Alignment to Business
and Managing
Stakeholders.
Reliable Data &
Traceability.

16. PROCUREMENT 2025
1. Risk
2. Sustainability
3. Globalization
4. Integration
5. Finance
6. Innovation
7. Collaboration
8. Transparency
9. Information
10.People
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17. KEY TAKE AWAY’S
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1. There are 5 generations in today’s Workforce: Traditionalists, Baby Boomers, X, Y and Z.
2. There are “7” values that span “ALL” generations.
3. Communication preference is FTF.
4. Successful training is composed of 9 stages and 4 key aspects: Delivery & Consideration plus
ENGAGING & INNOVATIVE!
5. Focus on topics and skills that increase education in profession and one’s personal life!

18. QUESTIONS
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19. ABOUT THE AUTHOR – JOHN CHOATE
John has over 30+ years’ experience in large, complex, and high risk
projects with multi cultural, multi generational cross functional Business-
hardware/software teams. Starting with the USAF as a Global Logistics-
Transportation/Data Systems Officer to OEM/CM Director/VP Materials and
to presently global cross functional PM at SAP Ariba (Direct/Indirect
Materials). He is currently VP of Membership, Phoenix PMI Chapter,
chapter leader in ASQ 0704 for Outreach/Publicity and active member of
ASCM (APICS), ISM (Procurement), and Scrum Alliance (CSM). He has BS
from Washington State University, MS from Troy State University and an
Executive MBA from Pepperdine University.
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20. THANK YOU
John Choate
jrchoate@gmail.com
j.choate@sap.com
650-390-3251