CSI believes performance based recognition is a business strategy that improves employee engagement by rewarding employees frequently for behaviors, actions, and attitudes that achieve organizational goals and reinforce its vision and values. Engaged employees are passionate and committed while disengaged employees undermine organizational success. CSI's proprietary STARS PERFORMANCE system enables clients to implement recognition initiatives through points-based rewards, appreciation spots, peer nominations, and manager recognition to engage, motivate, and retain talent. The system provides comprehensive support services including communications, training, measurement and metrics, and account management.