3 Essential Coaching Skills
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The document discusses 3 essential coaching skills for project leaders: acknowledge, ask good questions, and listen deeply. It defines each skill and provides examples. For acknowledging, it suggests acknowledging the person and situation. For asking questions, it recommends open-ended questions. For listening deeply, it explains different listening modes like listening to understand versus replying. The document encourages practicing these skills to improve conversations and interactions with others.
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BY
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https://www.ted.com/talks/julian_treasure_5_ways_to_listen_better
https://creativecommons.org/licenses/by/4.0/
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IMPORTANT
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• The 4 types of listening
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BY
This Photo by Unknown Author is licensed under CC BY-NC-ND
https://www.ted.com/talks/julian_treasure_5_ways_to_listen_better
https://creativecommons.org/licenses/by/4.0/
http://coutequecoute.blogspot.com/2012/08/odeur-ss2013-plain.html
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WOMEN
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Use nonverbal communication effectively
• Demonstrate bodily responsiveness (head nods, etc.)
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3 Essential Coaching Skills
- 1. @selleithy @selleithy 3 Essential Coaching Skills for Project Leaders @selleithy
- 2. @selleithy @selleithy Think of a good conversation you had recently. What words come to mind? (Type, Wait for the signal, Share)
- 3. @selleithy @selleithy Learning Outcomes • Describe the 3 essential coaching skills to make your next conversation (or interaction) better • Apply at least one coaching skill in your next conversation (or meeting) • Identify at least one coaching skill to improve as a project leader
- 4. @selleithy @selleithy What do you get when you break down a project to its most granular level? WBS One line of code Task Jira ticket a Conversation
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- 6. @selleithy @selleithy Agile Values Where do you see conversation? Individuals and interactions over process and tools Working software over comprehensive documentation Customer collaboration over contract negotiation Responding to change over following a plan
- 7. @selleithy @selleithy 3 Essential Coaching Skills ACKNOWLEDGE ASK GOOD QUESTIONS LISTEN DEEPLY
- 8. @selleithy @selleithy • Good job • You are a true leader • You bring a lot to the team • I see a resilient team working to deliver on our commitment • Great work everyone • I like the work you are doing • I understand it’s not easy • I hear you Acknowledge • Which one do you hear the most? • Which ones resonates with you most? • Why did they resonate?
- 9. @selleithy @selleithy Acknowledge the person Acknowledge the situation Acknowledge Practice 1. Write down your acknowledgements 2. Acknowledge
- 10. @selleithy @selleithy • What makes this important to you? • What else? • What options do we have? • Why did this happen? • When can you get this done? • What’s getting in the way? • What’s going on? • What have you tried? • What can you commit to? Ask good questions • What questions do you consider to be good? • What made them good?
- 11. @selleithy @selleithy What makes a good question (for a better conversation)? • Usually open-ended • Makes us pause and think • We don’t usually know the answer (it’s a curious question!) Ask good questions Practice 1. Think about the type of questions you ask (open-ended vs. closed-ended) 2. What impact do these questions have on your conversation? good, bad, indifferent?
- 12. @selleithy @selleithy • Pretending to listen (multitasking as you listen or hear) • Listen to reply (also hear) • Listen to understand • Listen deeply (Fully present: voice, emotion, facial expressions) Listen deeply Most people do not listen with the intent to understand; they listen with the intent to reply. --Stephen R. Covey
- 13. @selleithy @selleithy Listening modes • Pretending to listen (multitasking as you listen or hear) • Listen to reply (also hear) • Listen to understand • Listen deeply (Fully present: voice, emotion, facial expressions) Listen deeply Practice 1. What’s your default listening mode? 2. How might you listen deeply? 3. What could get in the way of listening deeply?
- 14. @selleithy @selleithy 3 Essential Coaching Skills ACKNOWLEDGE ASK GOOD QUESTIONS LISTEN DEEPLY
- 15. @selleithy @selleithy What’s one coaching skill do you want to focus on? What’s one small step to make your next conversation better?
- 16. @selleithy @selleithy • Co-Active Coaching, Kimsey-House et. Al • Co-Active Training Institute (coactive.com) • ICF Core Competencies: https://coachingfederation.org/core- competencies • https://selleithy.medium.com Additional resources