Jo Anne P. Carpenter is seeking a position utilizing her strong organizational, inventory control, purchasing, receiving, shipping, problem-solving, customer service, and training skills. She has over 10 years of experience in planning, buying, inventory management, and ERP systems at Cummins Rocky Mount Engine Plant. Prior to that, she held customer service roles at The RoomStore and West Corporation, and spent over 30 years in receiving, traffic management, and administrative roles at Hospira, where she gained experience with various computer systems, including SAP, AS400, and Microsoft Office.

1. Jo Anne P. Carpenter
6189 West Mount Road
Rocky Mount NC 27803
Phone: 252-904-7946 (cell)
252-437-9915 (w)
E-mail: msjodeeanne@yahoo.com
Objective: To obtain a position that will enable me to fully utilize my strong organizational skills, inventory control,
purchasing, receiving & shipping skills, problem-solving methods, customer relation skills, and training experience.
Work Experience:
09/10 – Current Cummins Rocky Mount Engine Plant
Planner/Buyer
Access, Oracle, IMS & MRP System to maintain accurate inventory levels.
Request shipments of parts to maintain inventory levels.
Review reports to manage critical and projected inventory
Contact vendors via email and telephone to insure shipments are
scheduled & delivered in a timely manner.
Track shipments via ASN(Advance Shipment Notice)
Track shipments for FedX, UPS, USPC and trucking companies
via the internet.
Responsible for 462 parts
ERP Training /ATOMS/IMS experience
05/10 –09/10 The RoomStore (Action Temp)
Customer Loyalty Group
Customer service call representative
03/10 –05/10 West Corporation (Call Center)
Comcast Cable Customer Service Representative
Rocky Mount, North Carolina
Receive calls to assist customers with their current Comcast issues. (Billing, ordering new
equipment, equipment issues, installation etc.)
Systems Utilized:
Advanced Customer Service Representative (ACSR) Comtac Billing System
“Comtrac” Billing System
“Scrub System” –System that logs orders placed
www.Comcast.com online ordering system
“Comcast Account Executive” Comcast online account system (CAE)
“Casper”- Comcast web based information resource
“SIK” – Comcast online “Self Install Kit: system
“UPC” – West Corp telephone and time keeper system
*Received 3 weeks of “Customer Services Training” by West Corp. training dept.
Hospira
03/07 –2/10 (retired) Sr. Purchasing Assistant
03/01 – 03/04 Rocky Mount, North Carolina
Review and correct Purchase Orders (PO) requests to ensure Hospira
terms and guidelines are met (200 + purchase orders)
Create POs with requisitions provided by other departments within
the company
Build a rapport with a variety of vendors to provide the on time delivery
and avert any potential problems
Help the vendor and/or the requisitioner resolve any problems with
their Purchase Orders, invoices, deliveries, prices and other issues.
Utilize CAS/SAP to resolve accounting, requisitioner, and purchasing issues
Member of Employee Ownership program

2. Hospira
06/74– 03/01 Receiving / Traffic / Quarantine / MRO / Commodity Clerk/Distribution Clerk
03/04 – 03/07 Rocky Mount, North Carolina
Process Freight Claims
Record and maintain all daily meters
Process receipts for payment of items received and services rendered
Process receipts for raw commodities and drugs for scheduled and
non-scheduled production
Control Drug Agent (CDA) certified
Process Inventory reports
Maintain accurate inventory levels to ensure there are no interruptions
for Production
Resolve inventory problems by investigating and tracking transactions
Maintain databases for invoices that are processed for 3 different
departments
Process MPR’s and change requisitions
Process and maintained blanket order
Investigate, resolve, and communicate accounting and invoice problems
Maintain accurate files for the department
Data Entry
Handle commodity transfer and accountability
Proficient with office equipment and software including PCs and MS Office, AS400, SAP,
and DOCUMENTUM
Responsible for training new hires on how to utilize MS Office, AS400, SAP,
and DOCUMENTUM
Prepare Rail & Truck Bill of Ladings
Review OTR Drivers logs
Process UPS & FedX shipments
Work overtime as required
Adhere to all SOPs, cGMPs, plant quality, safety, and documentation system requirements
Possess strong organization, interpersonal, oral, and written communication skills to
support a variety of administrative duties as required
Received recognition for outstanding extra efforts
DDI Training Certified
Education: Southern Nash High School
Diploma 1973
Nash Community College
Microsoft Office Certified 1995
Lean Training – 2007
Community: President Nash Central High School Athletic Booster Club 2004-2005
Computer Skills: Microsoft Windows 98/NT/2000/XP, Microsoft Word, Microsoft Excel,
Microsoft PowerPoint, Microsoft Outlook, Microsoft Internet
Explorer, Oracle, AS/400, SAP,
CAS, DOCUMENTUM. (wpm 65)