Lamonica Williams is seeking a position that offers career advancement. She has over 15 years of experience in customer service, dispatching, quality control, data entry, and administrative roles. Her skills include Microsoft Office, SQL, Oracle, troubleshooting, and maintaining licenses and qualifications. Currently she works as a Quality Business Specialist for Air Liquide, maintaining medical licenses and ensuring FDA compliance.

1. LAMONICA R. WILLIAMS
832-508-6832/832-326-1454
lrwill1@yahoo.com
18207 Blue Water Cove
Humble, Texas,77346
OBJECTIVE
To maintain a position that offers a challenge and opportunity for career advancement
SKILLS
 Linux, MS Office Applications, SQL, Access, Front Page, Oracle, PC troubleshooting
 Dispatch, Class A CDL (PSTX), Hazardous ,materials, Double/triple trailer, passenger
 Maintain and update department’s website. Proficient at multi-tasking Ability to organize
tasks, and maintain efficiency under high work demands.
 Maintain all billing and payments for Medical Licenses, Customer Service, Purchase
Orders, Billing and coding for company credit cards, Ten key, AP/AR, File Maintenance
 Quality Control, Problem Solving, Shipping & Receiving
EXPERIENCE
Quality Business Specialist/ Medical License Admin, Air Liquide 2007 - Present
 Maintain all medical licenses for all Bulk, Distribution, fill plants, food licenses,
medical devices, export certificates and maintain all registrations with the FDA.
 Quality Control of medical gas FDA Records and complying with FDA regulations
and procedures.
 Troubleshoot, dispatch, Microsoft Office (Word, Excel, Access, PowerPoint,
Outlook). Oracle, Data Entry, Matrix system, pivot tables, spreadsheets, Smart Capa
and Maximo trained
 Customer service, filing and record keeping, maintaining batch log books and
Certificates Of Analysis are within FDA guidelines and procedures
 Training new employees, Maintain medical qualifications to stay medically trained.
Clerk/Customer Service, Burnett Staffing/Manpower 2004-2007
 Data entry, Microsoft Office, Billing, Accounts Payable, file maintenance
 Dispatch, troubleshoot, shipping and receiving
 Customer service/clerical duties, Admin Assistant and receptionist duties
 Proofreading legal documents
OTR Driver, Swift Transportation 2002 - 2004
 Dispatch customer’s orders and pickups, transport shipments from coast to coast and
local. Transport doubles/triple trailer shipments.
 Shipping and Receiving
 Data entry, customer service, maintains records and logs, placard trucks and maintain
hazardous shipments.

2. Assistant Dispatcher, Mobile Mini 2000-2002
 Dispatch, Customer Service, Accounts Payable/ Accounts Receivables, Collections,
 Schedule customer pickups and deliveries, schedule work shifts
 Maintain driver’s logs and files. Maintain and update excels spread sheets and files in
system.
Service Specialist, Chase Bank 1998-2000
 Customer service, data entry, service customers accounts, collections
 Inbound call operator, maintain files, clerical duties.
Clerk/Driver, Houston Ind. School District 1994-1998
 General route assignments, dispatch, customer service
 Clerical duties, assistant to facility manager.
EDUCATION
ITT Technical Institute June 2007
 AA, Information Technology
 Success Institute Of Business May 1998
References upon Request