1. ROLAND ERIC SAGENDORF
238 Charleston Ridge Drive
Mocksville, NC 28027
336.501.7475 rolnyjet@gmail.com
SUMMARY
Production Manager with comprehensive management and logistics experience who thrives in
dynamically changing environments. Service-minded purchasing leader offering 10-year track record
of success in logistics. resourceful, detail-oriented and organized. Excellent communicator and project
manager. Seeking to take on leadership position utilizing acquired business strengths and innate
personal qualities.
COMPUTER SKILLS
Microsoft Word, Excel, PowerPoint, M2M, Oracle, AS400, Concur
PROFESSIONAL EXPERIENCE
Clarke Power Generation, Inc
Production Manager 2015 - 2016
• Plan and schedule Production jobs
• Control production schedule
• Prioritize Production schedule as needed
• Determine resources need for Production job
• Assign assemblers to Production builds
• Manage resources to meet scheduled ship dates
• Determine what tools/parts needed for Production build
• Implement SOP for Production Operations and Safety
• Set Production Standards
• Monitor quality and Production Standards
• Review performance of Production staff
• Review and enforce Quality Control
Clarke Power Generation, Inc 2012 –2015
Materials Manager
• Procurement of items (tools and parts) for Mobile and Stationary Generator-Set production lines
• Negotiate pricing for Aftermarket and Production items with vendors
• Responsible for Aftermarket and Production inventory
• Quoting and procurement of parts and items for R&D projects
• Manager National vendor accounts
• Travel and schedule meetings to develop strong Vendor relationships
• Management of Aftermarket Parts Group

2. Security Consultant Group, Inc. (SCG) 2010 –2012
Contracted to Federal Protective Service
• To provide Armed Security for Federal Buildings’ and sites
• Perform security screening into Federal sites
• To ensure safety of Federal employees and claimants on sites
• Ensure all federal regulations are enforced and followed
• Conducted roving patrols
• Responded to all fire and security alarms
• Red cross certified
• Fire arm certified State (N.C.) and Federal
• Security Clearance
DOOSAN PORTABLE POWER, Statesville, NC 2006 – 2009
Formally Ingersoll-Rand
Customer Service Representative Southeastern Region- ( IN, KY, NC, TN, MS, AL, GA, SC, FL )
Provided support to customer accounts in the Southeastern Region.
• Tracked orders, filled backorders, and researched lead times for backordered items, ensuring that all orders
shipped on time.
• Performed troubleshooting with customers on their compressors, Gensets, and lighting systems, resolving
issues and improving the overall customer experience.
• Collaborated on the training of dealers on new on-line ordering system (Smart Equip.), resulting in
improved understanding and accurate, efficient utilization.
• Computer experience in On-line ordering/lookup system(Smart Equip), Oracle 11i, and Microsoft word
and excel
INGERSOLL-RAND EQUIPMENT SALES, Branchburg, NJ 2005 – 2006
Customer Support
Provide parts support for walk-in, call-in customers and service techs
• Handled all aspects of customer service including rental, service, parts, and inside sales.
• Spokesperson for One-counter concept idea.
• Handled approx. 50-75 support calls per day.
• Inventory control of complete machines, monitored yard.
RALPH C. HERMAN COMPANY, Marlboro, NY 2003 – 2005
Parts Department
Support for costumers and inventory for service trucks
• Proactive parts selling, leading to increased dept. revenue.
• Responsible for 3 road sales techs with products and customer satisfaction.
• Parts support for service dept.
INGERSOLL-RAND EQUIPMENT SALES, Southboro, MA 2001 – 2003
Asst. Parts Manager
Inventory control and parts and technical support for customers
Learned all aspects of CDS computer systems in a short time.
• Achieved customer satisfaction goals.
• Improved customer hold area and reorganized shipping / receiving / counter area to better serve walk-in
customers.
• Attended factory training to learn IR equipment.

3. − Compressor school.
− Aftermarket selling / customer support school.
UNITED STATES ARMY 1994 – 2001
Equipment Technician
Served 2 yrs at Ft. Drum, NY, 2 yrs Yung-Sun, Korea, and 4 yrs at Ft. Hood, TX.
• Performed maintenance and set up service schedules for assigned fleet.
• Developed proper safety charts for assigned area and created tracking work related injuries which reduced
lost-time accidents.
• Created plan for stocking fast moving service items to assure always-in-stock fast-service area.
• Honorable Discharge.
EDUCATION
Davidson Community College, Mocksville, N.C 2010 – 2011
Diploma, Kingston High School, Kingston, NY, 1990
Salary – Negotiable
Travel – Yes
REFERENCES AVAILIBLE ON REQUEST