Suzanne Kassis has over 25 years of experience in customer service, data entry, and supervisory roles. She is fully bilingual in English and French and has strong computer skills. Currently she works as a Credit Liaison and Data Programming Officer where she reviews credit applications, communicates with sales representatives, and programs merchant accounts into software systems. Previously she held roles with increasing responsibility in manufacturing, distribution, and childcare. She has a certificate in Early Childhood Education and training in WHIMIS.

1. SUZANNE KASSIS
166 Andrew Park Woodbridge, Ont. L4L 1G2
Cell: 416 525 9212
Email: skassis@rogers.com
Qualities and Skills
- Possess a positive attitude and team working spirit
- Work well under pressure and deadline focused
- Fully Bilingual in English and French
- Competent in using computer software including MS Office, Netscape and others.
- Mature, efficient supervision skills with effective time management
Work Experience
Money Express Financial July 2007 to present
Credit Liaison / Data Programming Officer
- Review credit applications and its structure for quality, valid and accurate information.
- Communicate it to the sales representative to review his application upon submission.
- Validate Merchant Credit applications before submission for approval
- Liaise and follow up with CSRs and Creditor on Accuracy and Completeness of Applications
- Input applications through one creditor and in Cail system once application completed.
- Set-up and modify merchant proprietary information and accounts through CAIL software
- Submit Changes for Merchants on their accounts to Credit providers & CT
- .Manage flow of signed Point-of-Sale contracts into the CAIL programming system
- Provide support and answer merchant inquiries to CSRs to ensure merchant satisfaction
Marwick Manufacturing 1995 to July 2007
Lead hand collator and Material Expeditor – Computerized binding machine
- Train and supervise line production staff and maintain an efficient operation cycle
- Responsible for keeping sufficient material stock available to avoid any work interruptions
- Track and expedite jobs as necessary to meet production and customer deadlines
- Program binding machine code operations to produce quality approved books
- Measure and track time required for the different jobs to improve efficiency and quality
Bay Distribution Centre 1993 - 1995
Product Order Controller
- Responsible for order accuracy and on-time delivery to achieve customer satisfaction
- Picked parts against a pick list to assemble customer orders
- Traced waybill numbers from vendors to expedite customer deliveries
- Expedite work orders through to job completion
- Assemble and pack kits with customer purchase orders for shipping
Waterline Company 1991 - 1993
Order picker
- Picked and grouped customer orders using barcode readers and electronic scanning devices
- Verified order accuracy to customer requirements
- Package parts appropriately to prevent damage while in shipment to the customer
- Performed yearly inventory checks
Green Holmes Day Care – Part Time 1989 - 1991
Assistant Early Childhood Educator (ECE)
- Assist ECE staff in dealing with children
- Participate in all day care activities and tasks
Education
Franciscans College, Lebanon
Certified Early Childhood Educator 1985-1987

2. Special Training
- WHIMIS training