1. Javier DelaGrande
6208 Antares Way Orangevale CA 95662
Cell-916-509-1109 e-mail: javierdelagrande@yahoo.com
Objective-Attain a position within Client Services or Operations where my skills can be impactful.
My training in Operations is my strength, allowing me to better service my clients.
Summary of Skills and Qualifications
ClientServices: Operations:
10 yrs Account Management / Sales Support 18 yrs Inventory / Cycle Count
3 yrs Customer Facing Interaction 12 yrs Lead / Supervisory experience
4 yrs Call Center / Phone Support 1 yr Managing inventory totaling 25 million
3 yrs Product Forecasting 7 yrs Warehousing
Green Belt Training - Six Sigma 4 yrs Forklift / Parts Picker/Electric Jacks
SLA Management and Reporting 3 yrs Route Driving / Delivery
Systems and software utilized: Oracle, SAP, Access, Lotus notes, Outlook, Excel, Word, PowerPoint
Knowledgeable in: Shipping (Domestic & International) UPS and FedEx meters/Receiving/RMA
Courses- First Leaders-Lean Management, Time Management, Conflict Resolution, Setting the
Expectation, Dealing with Diversity, and Six Sigma.
WORK EXPERIENCE______________________________________________________________
POS Portal, Sacramento CA Account Manager 2012-2015
As an Account Manager for POS Portal, I was tasked with managing distribution services for the company’s
top grossing revenue client, totaling more than 10 million in sales and services per year. Support included
leading collaborative efforts to solution for deployment and operational challenges while maintaining SLA’s.
Services included reporting metrics and driving corrective actions through email, client calls, internal
meetings, and quarterly business reviews. Drove inventory management for JIT products, special order items,
bulk purchases, manufacturer EOL equipment, new product implementations, and product transitions related
to compliancy. Managed client forecasting, PO placement, and lead times with companies such as VeriFone,
Ingenico, and Equinox. Oversaw the largest deployment project undertaken by the company in which 4
million in inventory was purchased and 16,000 deployments targeted in about 120 days. Helped position the
company to be awarded a contract renewal, locking POS Portal in as the sole equipment distribution service
provider through 2019. Managed services for a 2nd
top 10 client representing about 1.2 million per year, as
well as a handful of lower tier accounts. Utilized Access to build queries in support of daily activities.
Miltenyi Biotec Inc, Auburn CA Order Fulfillment Associate III 2009-2012
This role encompassed all responsibilities within Order Processing under the Order Fulfillment Department.
Daily duties included validation of customer purchase orders, data entry utilizing SAP, phone orders and
status requests, rush orders, reporting, filing, monitoring order flow and delivery, resolving escalations,
working with the multiple departments such as Sales, Contract, Quotes, Inventory, Marketing, and
Accounting. Other tasks involved Billing Resolution (Debits/Credits), RMA's, follow Clinical SOP, entering
Service Agreements, and QC of orders and PO resolutions, US Orders In Box management, and Carrier
Delivery Resolution. Successfully exceeded productivity and accuracy standards. Averaged daily throughput
at 125% of goal, often reaching 150% and higher, while also exceeding accuracy goals reaching above 99%.
TASQ Technology, Roseville CA Account/Relationship Manager 2002-2008
Relationship Manager 2004-08: Manage several of company's top ten multimillion dollar accounts.
Meet weekly with client at their site, prep meeting plan, review action plan, proactively address service
concerns, resolve escalations, partner with Sales and Product teams to introduce new equipment and

2. services. Coordinate deployment of product launches, rollouts, and service notifications.
Relocated to East Coast (Metro Atlanta) for on-site support
Account Manager 2003-04: Oversee operational activities for 30 accounts, ensuring customer
expectations are met. Set priorities daily for common orders and by project.
Learn clients business and identify opportunities to cross-sell/upsell services.
Communicate weekly product requirements forecasting to Purchasing, manage customer material
authorizations.
Assist with new product or service costs and customer pricing.
Inventory management, invoice reconciliation, collaborate solutions for service challenges.
Services include equipment shipments and returns, kitting, projects, compliance, process improvements,
system enhancements, reporting, trouble shooting, root-cause analysis, oversee system interface updates,
product and project implementations and sunsets, and weekly customer visits. Oversee services in
ensuring SLA’s are met.
Deployment Supervisor 2002-03: Supervise 30 direct reports of a staff of 120 in all functions of deploying
customer orders.
Daily order counts totaling 1000+ customer orders including but not limited to equipment pulling, loading
customer specific information on units, kitting, QC, order tracking, supply maintenance, QC, Quality
Assurance, and problem resolution while supporting internal customers and other Deployment teams in
meeting/exceeding our customer’s expectations.
Implemented cross-training process in support of employee growth and as added resources to handle
fluctuation in volume per function.
Participated in projects: Streamlining and leaning of Receiving RMA's, 25% reduction Deployment
inventory, and New line implementation.
Attended courses in HR policies, First Leaders-Lean Management, Time Management, Conflict Resolution,
Setting the Expectation, Dealing with Diversity, and Six Sigma. Knowledgeable in Peoplesoft.
Aspect Communications, San Jose CA Lead-Receiving/Stores/Inventory/MRB 1998-2002
Supervise eight direct reports in Stockroom, Kitting, Receiving, Deliveries, Storage, Expedites, MRB,
Materials Coordination, and Inventory Control.
Maintain 99.5% accuracy in overall inventory and a 95% first count rating.
Oversee all inventory physicals, , reconciliations, and purges of dated revisions.
Manage Purchase Orders for Off-sites and maintenance on-site.
Work closely with A/P department reconciling PO/Invoice mismatches.
DSP Solutions, Inc., Mt. View CA Warehouse/RMA Administrator 1996-1998
Responsible for all Shipping, Receiving, RMA's, and Inventory. Lead team of 4 in all areas of RMA and
Warehouse. Implemented serial number bar-code system from start to finish on 75% of all products.
Updated return policy to correspond to serial number history. Maintained a Shipping Log with a minimum of
95% accuracy on all outgoing serial numbers. Analyzed and reported cost efficient freight forwarders and
warehouse suppliers. Maintained a minimum of 90% accuracy in all inventories. Implemented a two-week or
less turnover period for all returns for repair. Managed all kitchen and Warehouse supplies. Forklift.
Hewlett Packard, San Jose CA Test and Refurb Lead 1995-1996
Lead group of 4 in test, refurbishing, and inventory of Scanner and Printer department 4X. Developed
locations for all 4X refurbish material. Implemented tracking of all inventory with a minimum of 95%
accuracy within the department. Tracked all turnaround times on vendor orders to maintain line and decrease
down time. Re-aligned process flow for testing and refurbishing resulting in a 200% increase in department
output. Implemented Kan-Ban process for repair parts. Provided Forklift support.