1. Steven Smail
1111 Myers Avenue, Ashland OH 44805
Home: 419-651-9793 - ssmail8835@gmail.com
Career Focus
Well qualified & high-performing Business and Operations Support Professional with accomplished results in
Purchasing, Customer Service, Office Management, Bookkeeping and Inventory Management, who focuses on meeting
the goals of an employer. Has a track record of consistent professionalism and taking on additional responsibilities.
Summary of Skills
Strategic Planning and Execution Dependable with Excellent Work Ethic
Organize and Streamline Office Procedures Computer Savvy/Network Administration
Data Entry/File Management Bookkeeping/AP/AR/HR Processes
Customer Focused Attitude Decision Making/Problem Solving
Business Analysis/Process Improvement Word, Excel, Access & PowerPoint
Accomplishments
Purchasing
Reduced company & office expenses by finding smarter solutions for vendors, suppliers and services
IT Management
Managed MS Exchange Server, Control Now Portal for security & network control, Domain Management
Logistics
Reduced freight costs by optimizing schedules and negotiating carrier rates.
Reduced customer costs by consolidating shipment loads.
Inventory Management
Maintained strategic inventory control for healthier cash flow & timely productivity
Administrative
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying
and scanning documents.
Professional Experience
Domestic Logistics Coordinator
November 2014 toSeptember 2015
Just Funky - laid off due to company having financial problems － Wooster,OH
Coordinated domestic shipments of products throughout United States. Reduced the company & customers
freight costs by consolidating loads when feasible and necessary.
Generated shipping paperwork such as BOL & packing slips and forwarded to company's 3rd party warehouse.
Reduced company costs by creating a "UPC label generating procedure" in house instead of ordering from a
third party label company.
Introduced new shipping brokers to company to improve efficiency and cost savings.
Managed IT after manager left for another job. Oversaw MS Exchange 2013, Security through Control Now &
Domain management. Set up a climate controlled environment for the server room to reduce heat generated in the
room. Implemented new time clock system for company cost savings.
Did miscellaneous tasks such as accounts payable, organization of storage rooms, etc. when needed
Customer Service
June 2014 toOctober 2014
Thiel's Cabinet Restylers - laid off due to slowing of cabinet refurbishing market － Ashland,OH
Entered customer orders & invoicing through MAS EPR system
For order entry, operated Router CIM program to develop cut and press files for CNC program and distributed
printed sheets to production.
Did miscellaneous tasks asked of me including spreadsheet development, answered phones, etc.

2. Logistics clerk
April 2014 to June 2014
OfficeTeam - temporary assignment － Canton,OH
Scheduled & coordinated with freight carriers and brokers for on time deliveries to customers.
Introduced new carriers & shipping brokers to the company to improve efficiency and cost savings.
Improved procedures of the logistics position with development of new spreadsheets and documents that compiled
data to generate daily and monthly activity reports.for the ownership
Purchasing Agent & Office Management
May 2010 toOctober 2013
Versitech Corp - laid off due to downsizing － Greenwich,OH
Purchased all materials and services for the efficient operation of the company.
Negotiated cost reductions with suppliers of raw materials and services.
Managed the shipping department as a cost saver for the company by generating shipping paperwork and
coordinating trucks for outgoing shipments.
Used Epicor's Vantage software and other production software specific to purchasing and shipping.
Processed receipts for incoming material and posted into company's software for Accounts Payable Dept.
Because of company downsizing, performed HR duties such as new hire orientations and paperwork.
Performed miscellaneous IT and clerical duties.
Customer Service Associate
March 2009 to June 2009
Sovereign Chemical Co. - company had a layoff due to slowing market in the rubber industry－ Akron,OH
Provided customer service and follow-up for clientèle; ensured efficiency and accuracy in order processing, and
utilized proprietary software program to track order data.
Answered and routed telephone calls, performed general administration functions, and contributed to office
performance by leveraging strong organizational skills to improve processes, and effectively manage a high
volume of inquiries.
Assembled and compiled data to generate daily and monthly activity reports, and used the Takestock distributor
program to ensure inventory control.
Purchasing Agent & Office Manager
November 1999 to February 2009
Mohican Ind. , Inc - Company closed － Ashland,Ohio
Provided oversight and leadership for all administrative, bookkeeping, purchasing and customer service initiatives
for a busy manufacturing company.
Managed a variety of personnel issues including worker compensation claims, benefits administration,
unemployment compensation, payroll and performance management.
Maintained accountability for all accurate processing of AP/AR, invoicing, bank deposits and reconciliations, and
aggressively pursued overdue collection accounts to capture outstanding payments.
Greeted visitors, answered and routed phone calls, and represented the organization in the most positive and
professional fashion; gained reputation for being an efficient leader with the ability to easily manage multiple tasks
in a fast paced setting.
Contributed to the ongoing success of the organization by monitoring and managing cash flow, streamlining
inventory and procurement practices, and identifying cost savings opportunities.
Effectively negotiated reduced pricing and set up terms with vendors and trucking companies, analyzed pricing
strategies to ensure optimum contractual agreements.
Routed outbound and inbound freight and generated shipping paperwork.
Managed cash flow in conjunction with purchasing, AR & AP to where company closed with significant checking
account balance.

3. Skills
AR & AP, administrative, analytical skills, bookkeeping, business analysis/process improvement, cash flow, CIM, clerical,
CNC, computer operations, control now software, customer service, data collection, decision making, domain, file
management, Great Plains software, HR, inventory control, invoicing, logistics, management, Microsoft Access,
Microsoft Excel, Microsoft Exchange server, Microsoft Office, Microsoft PowerPoint, Microsoft Windows, network
administration, network servers, office management, payroll, Peachtree, performance management, personnel, phone
system, pricing strategies, problem solving, processes, procurement, purchasing, Quickbooks, strategic planning,
Timeclock Plus software, troubleshooting skills, Vantage software, Windows XP, Windows 2000, Windows Vista,
Windows 7, Windows 8, Windows 10, Windows 2008 Server,