1. 1649 Wimbledon Drive
Apt# 146
Greenville, NC 27858
Cell: 951-757-5114
ann.sparkle.gorham@
gmail.com
Annie Gorham
Objective To obtain fulfilling employment
Professional
experience
September 2013 to December 2013
West Corporation Rocky Mount, North Carolina
CAE for Comcast
Communicated with customer’s step-by-step procedures on how to activate
and connect cable and internet modems. Also advise the customers through
the step-by-step procedure on activating Comcast TV remotes and cable
devices.
January 1992 to September 2011
FAC Logistics － Rocky Mount, North Carolina
Senior Dispatcher
Career Overview
Dispatcher versed in all operational aspects of fleet management, quality
control, and inventory control and customer service. Successful and results-
oriented delivery professional specializing in business operations and
transportation management. Organized in record Dedicated Transportation
Logistics Coordinator qualified in data management. Strategic scheduling,
detail-oriented and organized Transportation Logistics Coordinator offers
comprehensive background in transportation management. Expert in
transportation operations, and keeping client relations + year career in
shipping and supply chain management.
Skills
Inventory control procedures Inventory management
Expense control Materials accountability
Shipping and receiving Vendor management
Negotiation skills Over-the-road transportation
Shipment consolidations planning Rail transportation
Inventory tracking Scheduling
Hazardous Materials Endorsement Diagnostics knowledge
Customer service-oriented Ground and air transportation
Professional Experience
Conducted qualitative and quantitative analysis of logistics operations using simulation
models and other tools. Negotiated contracts with outside providers to minimize costs
to the company and customers. Manually created shipments, assigned carriers and
dispatched shipments. Exhibited strategic leadership and foresight in support of long-

2. range sales growth. Contacted customers prior to delivery to confirm and coordinate
delivery times. Forecasted manpower requirements based on daily workload and
company targets. Implemented strategic shipping policies to achieve long and short-
term sales targets. Evaluated systems to support customer service and operational
goals. Evaluated operational records and made scheduling adjustments to maximize
efficiency. Established transportation cost standards and economical shipping
practices. Negotiated contracts with outside providers to minimize costs to the
company and customers.
August 2001 to May 2003
JC Penney Rocky Mount, North Carolina
Customer Service / Cashier ( Part time )
Position consisted of operating the register, as well as assisting customers
with questions and selections of purchases. Assisted several managers,
as well as rotating in different departments. Offered assistance to
customers when needed, in order to provide quality customer service.
Education August 2010- Present
Coursework in General Education
Associate of Science : Medical Billing and Coding
Edgecombe Community College － Rocky Mount, North Carolina
Health Care seminar Decentralizing Health Systems seminar Coursework in
Healthcare Management Health Information Administrator (RHIA)
coursework Course work in Medical Assisting
1975-1980 Southwest Edgecombe High Pinetops, NC
High School Diploma
Community
activities
Volunteer and work with the church monthly, participating with the out reach
ministry, visiting hospitals, Soup Kitchens, and Rest Homes.