1. Johnson - 1
Timothy S. Johnson
Chesapeake, VA 23320
(434) 426-7903 / timjohnson1965@outlook.com
Objective: Area Manager / Branch Manager
Experience Summary
20+ years, Business Development (Industrial, HVAC/Refrigeration and Retail Sales)
EXPERIENCE PORTFOLIO:
09/15 – present, Branch / Hub Manager
Carrier Mid-Atlantic Inc., Chesapeake, VA
 Manage daily operations, including: supervise inside/counter sales staff (3), inside sales rep (1)
and warehouse staff (4); oversight of counter sales (incoming sales calls / walk in customers;
parts ID; increasing invoice line items; up-selling, and targeting 10 accounts for sales
growth/initiatives/sales promotions); train counter associates on NxTrend, MBEPIC, C10
computer system to enter customer orders, look up open orders, enter / tie warehouse
transfers / purchase orders to customer orders, research parts break down of residential and
commercial equipment, utilize C10 to access inventory availability at the factory warehouses,
assist branch Territory Managers with quotes, push house account opportunities to Territory
Managers; manage warehouse personnel, inventory, warranty (verification of serial number of
equipment registration [5/10 years]); train employees on policy and procedure to ensure
warranties are processed correctly(Over the Counter [OTC] or through warranty department)
 Established team environment for counter sales, Territory Managers, warehouse staff, and
sales environment towards strategic goals with visible results within one year (counter sales,
inside sales, and warehouse staff showing cooperative support)
 Developed process for counter / inside sales to pull small inventory parts allowing warehouse
staff to concentrate on pulling equipment and larger warehouse items, increasing productivity
 Increase Factory Authorized Parts (FAP) sales using a consultative / quality assurance
approach with contractors to ensure installed FAP equipment operate at factory specifications
while providing the option(if available) of aftermarket parts (functional replacement at a lower
cost); resulting in current FAP sales trending >6%; branch overall sales exclude Carrier
branded equipment, sales numbers are tracked on Bryant and Payne equipment, Factory
Authorized Parts(FAP), and parts / supplies, trending 6.2%+ over projected revenues
 Re-organized branch inventory using bin location procedure; resulting in organized sales floor
(family of products) and increased sales, eliminating hunt for products needed to make job
easier to facilitate parts / supplies of ancillary items technicians needed during service, repair,
installation of equipment; goal was to add orders items, increasing line items per invoice
 Work with warehouse manager to reorganize warehouse to increase efficiency and accuracy of
warehouse personnel when pulling customer orders; warehouse inventory set up by bin
location, resulting in warehouse staff capability to pull and load the customer order in under 10
minutes (reduced from previous ~15 to 18+ minutes); moved high demand items closer to
warehouse/sales floor automatically decreasing product pull-time from higher rack levels or
located towards the back of the warehouse
 Branch started with sales of ~$9M annually, with 2016 goal of >$9.9M; to date branch sales are
trending 6.2% ahead of plan with a staff of two counter personnel (not counting myself) and 2.5
warehouse personnel (understaffed, but excelling!)
05/04 – 09/15, Branch Manager (2008) / Sale Representative

2. Johnson - 2
Aireco Supply Inc., Lynchburg / Charlottesville, VA
 Managed daily operations, supervision two counter sales associates / warehouse staff handling
incoming calls, walk-in customers, cash / credit card sales, order placement via warehouse and
3rd
party vendors, shipping / receiving of inventory products and delivery of customer orders of
~$500K in inventory, including: HVAC/Refrigeration equipment, compressors, ice machines,
parts and supplies, sales, parts, customer service and relations; and warranty processing for
HVAC equipment and compressors
 Sales representative and business development activities resulted in: re-established working
relationships with two major commercial HVAC/R companies in the Lynchburg area
 Grew sales revenue from $700K to $1.2M, as Lynchburg area manager, between 2008 and
2015; increased sales revenue by 20% (2014-2015); $100,000 refrigeration equipment order
(2014); 2013 and 2014 exceeded annual sales and revenue goals (2013-2014), brought in
>$185,000 in new project sales utilizing Mitsubishi City Multi VRFZ equipment in one
commercial space and one residential estate renovation (2009); Increased sales by >21% in
(fiscal 2005); brought in $62,000 in new project sales from apartment and retirement home
renovation (2005)
12/02 – 05/04, Sales and Customer Service Representative
Norfolk Bearing and Supply, Inc. (NB&S), Lexington, VA
 Responsible for conducting sales and business development; resulting in increased sales
volume and revenue on established accounts from low of $3,000 to $15,000 annually;
established new accounts generating $15,000 to $42,000/year
 Secured business from competitors (Applied and Motion); Secured OEM of portable recycling
equipment from major manufacturers, including contract valued at ~$100K+
 Responsible for selling / distributing power transmission products serving industrial accounts
from lumber mills, water treatment plants, products sold are bearings, gear box / reducers,
chain and sprockets, v-belts and sheaves
09/02 – 12/02, Work Sabbatical / Unemployed
Lynchburg, VA
1996 – 09/02, Sales Representative
Applied Industrial Technologies Inc., Lynchburg, VA
 Increased sales in low-volume / medium accounts for sales of power transmission components,
bearings, chain and sprockets, gear box/reducers, v-belts and sheaves, variable frequency
drives, motors; resulting in increased of existing sales accounts annually
FORMAL EDUCATION:
 2004, Bachelor of Science, Business Administration, Averett University, Danville, VA; GPA: 3.0
 1993, Associate of Science, Marketing, Central Virginia Community College, Lynchburg, VA
HARDWARE / SOFTWARE / TECHNICAL / COMPUTER:
 NxTrend (distribution software in daily ops; customer orders, bin locate inventory, perform cycle counts
 Utilize www.hvacpartners.com to access MBEPIC, to look up parts break down for Carrier equipment
and Service Bench to process Over the Counter warranty for COD customers/ verify equipment warranty
 Microsoft Office: Word, Excel, and Outlook
WORK PREF.: Willing to relocate, preference East Coast