This document is a resume for Michael Ramson that outlines his professional experience and qualifications. Over 20 years, he has held various sales roles in industries such as collections, marketing, timeshares, travel, logistics, and insurance. His experience includes business development, account management, sales management, and customer relationship building. He has a background in communications and holds various certifications in areas like real estate, project management, and digital marketing.

1. MICHAEL RAMSON
Las Vegas, NV
Mobile: (702) 883-0685
Email: michaelramson44@gmail.com
ACCOUNT EXECUTIVE - SALES
“A goal is a dream with a deadline”
“Shoot for the moon. Even if you miss,
you'll land among the stars"
Proactive, Dynamic and results-driven Inside Sales and Territory Manager with over 20 years of successful new
business development, competitive market share expansion, and customer relationship development. Leverages finely-
honed interpersonal and time management skills to successfully manage a team and increase profitability achieving
corporate goals and objectives.
Areas of Expertise
 Revenue Growth
Management
 Performance Reviews
Management
 Consultative Sales
 Territory Budget Control  Sales Force (CRM)
Management
 Business to Business
 Project Planning  Coaching & Development  Contract Negotiations
 Google Analytics/SEO/SEM  Setting Goals  Client Relationship
PROFESSIONAL EXPERIENCE
Collections Account Manager BARCLAYS CARD SERVICES 10/2016 – 11/2016
Call all Barclaycard customers during the first 3 states of deliquency in order to bring accounts current before
deactivation and charge off. Manage all key risks identified, tracked, logged and managed as per the Risk
Framework procedures.
Sales Executive YP Marketing Solutions- Online Business Directories Co. Las Vegas, NV 06/2015-10/2016
Actively network with local business owners to discuss their needs to provide comprehensive and powerful digital advertising
solutions to better engage their customers. Brand through careful assessment of customer needs and creation of a customized
digital and print marketing plan designed to assist customers in the growth of their business.
Sales Timeshare Manager Vacation Village Resorts –Timeshares Co. Las Vegas, NV 06/2014-06/2015
Coached all new hire consultants to meet and or exceed minimum sales performance standards. Responsible for recruiting,
selecting and hiring. Conducted performance appraisals, assisted Sales Training department in evaluating and facilitated proper
sales training. Conducted performance 1-1 coaching session with Consultants as needed and provided assignment of an action plan
for improvement and the follow-up to that established plan.
Independent Travel Agent/Expedia Cruise Ship Centers Phoenix, AZ 06/2008 - 6/2014
Responsible for establishing relationships, and securing a Corporate Client base, with annual air volumes of $2M or less that will
utilize Expedia Inc. Company for all of their travel needs. Designated to increase market share in the corporate space by, cold
calling prospective accounts, negotiating and closing corporate agreements, demonstrating superior technology and traditional
travel distribution channel.
Sales Area Manager DHL Express-Express Delivery Service Co. Tempe, AZ 07/ 2005–06/2008
Lead, coached, and supported the Field (Outside) Sales Executives in promoting and selling DHL services to meet sales targets
and generate revenue. Managed the Outside Sales Executives in maintaining a high-level of customer service with
existing customers and leveraging those relationships to expand business. Responsible for developing the Outside
Sales Executives, either by direct or indirect sales management, to ensure sales metrics are achieved.

2. MICHAEL RAMSON PAGE 2
Sales Manager Kent H Lansberg Orora-Packaging & Distribution Co. Phoenix, AZ 07/2003-07/2005
Identified market potential by qualifying accounts. Initiated sales process by scheduling appointments and making initial
presentation. Closed sales by building rapport with potential account, explaining product, service capabilities and overcoming
objections. Expanded sales in existing accounts by introducing new products and services; developing new applications.
Contributed information to market strategy by monitoring competitive products and reactions from accounts. Significantly
increased profits by 25% and exceeded sales quota by 20 percent.
Sales Insurance Agent Liberty Mutual Company Phoenix, AZ 07/2000-07/2003
Licensed Sales Professional, Sold auto, home, life and other insurance products to individuals and Affinity groups within
assigned territory using consultative selling techniques. Identfied prospective customers using established lead methods.
Counseled and advised prospects and policyholders on matters of protection and coverage. Developed and maintain business
relationships with policyholders and within community. Make group presentations to decision-makers in Affinity organizations.
Service and maintain renewal policies. Participate in various incentive programs and contests designed to support achievement
of production goals. Achieved goals for volume of quality new business quoted and written within company guidelines.
Tech Support Online Reservations American West Airlines Phoenix, AZ 07/ 1997-707/2000
Under general supervision, in a 24/7 in-bound call center environment, Technical Support Representatives provided technical
and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-
by-step solutions. Solutions included, but are not limited to, resolving username and password problems,
uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment,
assisting with navigating around application menus and troubleshooting email issues.
EDUCATION & PROFESSIONAL TRAINING
TV/Radio Broadcasting Program SAN DIEGO, CITY COLLEGE
Communications/Journalism NATIONAL UNIVERSITY, SAN DIEGO, CA
Rio Salado Communicty College – Airline Operations Phoenix, AZ
(90 hours RE Course Training) ARIZONA SCHOOL OF REAL ESTATE & BUSINESS
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LICENSES & CERTIFICATIONS
Google Ad Words Certified/Internet Marketing
Nevada Asset Management License
Division of Nevada Timeshare Real Estate License
Computer Skills Institute, CAPM (Certified Assistant
Project Management)
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COMPUTER SKILLS
MS Excel, Outlook, Java, MAC OS, Windows, MS PowerPoint, MS Word, Project, SharePoint; Windows
NetMeeting; Microsoft LiveMeeting; Access, Project; Adobe Acrobat; Oracle, Sales Force
MILITARY SERVICE
UNITED STATES NAVY, Honorable Discharge