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Stephen-Lehmann
Stephen Lehmann has over 25 years of experience in customer service, sales, marketing, and management roles in the hospitality industry. His experience includes positions as a Sales & Marketing Director, Regional Sales Manager, and Front Desk Night Audit where he was responsible for revenue generation, marketing, customer relations, and staff supervision. He is seeking new opportunities where he can utilize his strong sales, marketing, and management skills to help hotels and other businesses maximize revenues.
Stephen-Lehmann
- 1. Stephen Lehmann Midwest HotelsSales & Marketing Director Butte, MT 59701 rhino4343@gmail.com - 406-5894814 • • 25+ years customer service/sales • Strive to create win/win situations • Advertising sales consultant/multi media • Sales representative/coach • Supervisor • Director Sales & Marketing • General Management • District/regional sales management Sales & Marketing Director:Best Western Plus Flathead lake Inn & Suites Kalispell, Mt 2012-2013 Director Sales & Marketing Worked directly with chamber of commerce in county out of county Set up new accounts in state out of state direct bill, govt. rates (ccr) Worked directly with hotwire, hotels.com, expedia, orbitz, & priceline Built new accounts with coke, franz, magazines, newspapers, billboards Framed and outlined business relationships within community Closed deals, generated new business from other hotels Communicated clearly with CEO, GM, front desk and staff Dealt directly with revenue, web hosting, accounts receivable and forecasts for hotel Motivated, " created energy", within staff and hospitality industry Willing to relocate: Anywhere Authorized to work in the US for any employer WORK EXPERIENCE Front Desk Night Audit Microtel Inn & Suites - Bozeman, MT - October 2016 to Present Some sales Front desk presently. Sales & Marketing Director Best Western Flathead Inn & Suites - Kalispell, MT - June 2011 to November 2013 Guest relations manager. Marketing in the hotel industry. I am responsible for maximizing the hotel's revenues by developing programs to increase occupancy and make profitable use of its accommodation, meeting and leisure facilities. I maintained awareness and factors that influence the hotel industry and gain a deep understanding of the needs and attitudes of a hotel’s guests. I am responsible for coordinating marketing and promotional activities to meet customer needs, working closely with other hotel staff to ensure customers are satisfied with the facilities and their time there. Customers may choose a hotel on the basis of its location; its access to road, rail or air travel; its meeting facilities; its reputation for hospitality; or its price. I identified the factors that shape the hotel’s appeal to
- 2. customers.I Monitored customerreviews on my own website or on hotel booking sites to identify the strengths and weaknesses. Trip Advisor. I Speak to guests in person or in follow up calls. Review travel industry research to identify trends that could affect the hotel, such as increasing demand for low-cost family accommodations, or fuel prices, or better facilities for business travelers. Midwest Hotels Sales & Marketing Director Howard Johnson - Billings, MT - 2010 to 2012 Developed and maintained sales proposals, desktop publishing, rate cards, high a.d.r Supervised front desk as needed, implementation of marketing materials Executed a wide variety of details, direct mail, email, outbound calls, trade shows Dealt with customer relations, promotions, media advertisements Maintained open lines of communications, staff, CEO, CFO, Gm Developed a lead generation, researched markets, trends and trade shows Sponsored promotions, events and seminars Set up direct bill, corp.rate, set up conventions, marketed seven hotels in three states Choice hotels, Wyndham hotels, Best western Suites-Plus Set up proposals for new and previous companies, met with business owners Sound understanding of marketing principles Ability to operate under solid pressure and meet tight deadlines Good team player and should meet or exceed team goals Self-motivated, confident, energetic, creative and competitive . Diversified Transportation Broker Diversified Trucking and transportation comp. - Whitefish, MT - 2009 to 2010 Orchestrated shipments of goods/services nationwide • Built/maintained excellent customer relations • Utilized and scheduled freight ground/rail and over-seas transportation • Received positive customer feedback on a regular basis Regional Sales Manager Your Community Yellow Pages - Temecula, CA - 2005 to 2007 with individuals from various places and backgrounds, states, and nations • Led, trained, and supervised team of 27 sales reps • Illustrated camaraderie and resolved conflicts Advertising Sales Representative Verizon - Carlsbad, CA - 2004 to 2004 Prepared lists of prospects, generating new customer base • Wrote, designed, and produced yellow page advertisements • Visited advertisers to point out advantages of own publication • Structured business to business relations All Protection Securities Sales Representative All Protection Securities and Investments - Temecula, CA - 2003 to 2004 Trained by and worked closely with founder of company • Executed daily operations of seeking new commercial business, as well as residential • Displayed/demonstrated product, using samples and catalog emphasizing salable features • Quoted prices and credit terms and prepared sales contracts for orders obtained
- 3. Equinox International DirectorSales/Team Supervisor Equinox International - Las Vegas, NV - 1998 to 2002 Learned importance of maintaining a healthy lifestyle • Gained and shared product knowledge with prospective customers/business owners • Established working relations with doctors, dentists, chiropractors, and other professional • Team leader, demonstrated & marketed health care products EDUCATION Business Management Flathead Community College - Kalispell, MT 2012 to 2013 Gen. Ed. / psychology Santa Ana College - Santa Ana, CA August 1985 to September 1988 SKILLS The art of salesmanship Bill Goulld Inc. Las Vegas , NV. (4 years) LINKS http://linkedin.com CERTIFICATIONS/LICENSES MSU Hospitality PUBLICATIONS Steve Steinhart sales management course ADDITIONAL INFORMATION References : Scott Reinke Best Western Flathead Inn & Suites 406-261-0805 Ashley Langton 541-2285796 former GM