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Sales design mapping workshop job descriptions
The document summarizes several sales roles for different companies. It provides job descriptions for positions including a Product Specialist, Senior Account Executive, Regional Director, and Trade-In Marketplace Product Specialist. For each role, it outlines key responsibilities like generating new business, developing client relationships, meeting sales goals, and qualifications like experience, communication skills, and industry knowledge.
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Sales design mapping workshop job descriptions
- 1. Sales Function Mapping– Based on Case study of VinSolution/Vauto/Homenet/DDC Sales New client generation Territory sales Inside sales: through call & virtual demo Existing Client revenue max Client Retention Performance/pr oduct specialist Call Center Traning Training specialist Instructional designer
- 2. Sales function jobdescription Sales - New clients generation: Territory sales posit ion responsibilities Key activities qualification ProductSpecialist-VA Key activities of the Product Specialist will include planning strategy with both the vAuto and AutoTrader Sales force to qualify and target prospective customers. They will pursue leads, develop informational presentations and demos for Dealers and the Sales force, conduct informal training and partner with the vAuto and the AutoTrader Sales force on targeted sales calls. The Product Specialist will manage their sales activities, develop and submit monthly forecasts, utilize customer relationship management (CRM) software and conduct market research to reach goal attainment. The Product Specialist will strategize with the Sales force on positioning the product while assisting in developing new ideas based on an industry data and needs in the market. They will report to the Director of Sales and work closely with local sales management. Product Specialists must possess business and sales ability with a strong understanding of the market and its needs. • Develop customer relationships with new and existing dealers. • Reach the decision maker of the dealership (GM or Owner) and demonstrate the value of the opportunity vAuto will provide the dealership. • Develop and deliver informational presentations and demos; participate on targeted sales calls; facilitate and coordinate the delivery of information supporting the product. • Develop strategies for the Sales organization through close collaboration with the business to identify market needs • Introduce vAuto products to the AutoTrader sales force trough informal and in field training. • Meet or exceed assigned monthly, quarterly, and annual new business, revenue growth and adoptions goals. • Facilitate weekly meetings with dealer customers. • Partner with Senior and local management, and local Sales team to review dealer lists and proposed strategy to attract and qualify business. • Develop quarterly action plans with management to grow revenue. • Assist in developing new ideas based on an industry data of needs in the market. • High School Diploma or GED equivalent required; Bachelor’s degree strongly preferred. • 3+ years experience required of either, or a combination of: o working in a dealership (preferably at a management level) o successful sales account management experience within the auto, software or technology solutions industries o equivalent experience in sales and auto • Proven and demonstrated ability to organize, plan and execute a sales strategy to include managing personal schedule and travel. • Demonstrated ability to represent vAuto to the automotive industry and model Company values by creating a positive impression of the company. • Demonstrated proficiency and knowledge in various technologies required. • Demonstrated advanced communication skills (interpersonal, written, verbal and presentation) required. • Experience with MS Office required. • Experience utilizing CRM technology strongly preferred. • Proven experience of achieving and exceeding personal sales goals, coaching sales team members/peers to deliver outstanding sales results, value proposition, customer satisfaction, and long-term revenue growth strongly preferred. • Must be willing and able to commit to extensive travel; up to 70% travel (day and overnight trips). Sr.AccountExecutive-H The Senior Account Executive will be responsible for generating revenue within their prospect territory. The successful Senior Account Executive will develop quality business within a market area. These sales professionals work to distinguish themselves and HomeNet through their knowledge of the industry and their customers. Revenue Generation • Call on and visit auto dealerships to sell the “process” of creating effective online advertisements for their inventory and the functionality of HomeNet products and services. • Distribute all HomeNet authorized follow up and marketing material as designated by supervisor. • Overcomes challenges through the creation of innovative solutions. Relationship Building • Reaches the decision maker of the dealership (GM or Owner) and demonstrates the value of the opportunity HomeNet provides the dealership. • Attend tradeshows to work HomeNet’s booth and perform live demonstrations of HomeNet products and services at tradeshows and “in field”. Planning • Uses Customer Relationship Management system to track progress and identify opportunities for revenue. • Attend daily sales training calls with supervisor and/or other sales reps. Reporting • Completes documentation within the HomeNet’s CRM daily. • 5+ years proven experience in a sales revenue generation role required. • Prior outside sales and service experience required. • Knowledge of the territory’s competitive landscape preferred. • Proficiency in using Customer Relationship Management (CRM) Systems, or comparable tools, to generate and present the most appropriate information/reports. • High School Diploma or GED Required. • Demonstrated closing and consulting skills. • Overnight travel may be required.
- 3. positio n responsibilitiesKeyactivitiesqualification Regional Director -D TheRegionalDirectorwillmanagesalesand businessdevelopmentactivitieswithinanassigned territoryofregionalresponsibility.Thisindividual isresponsibleforacquiringprofitablenew customerrelationshipsthrougheffectivediscovery ofkeycustomerbusinessissuesandthesaleof DDC solutions that increase the customer’s digital marketingeffectivenessusingaphonebased callingplan. Thegoalofthispositionistodriveserviceled solutionsalesbyestablishingtrustedadvisoryrole relationshipswithinalllevelsofthedealer customer’s management team. This position focusesonunderstandingthedealersalesneeds, marketingstrategies,andbusinessrequirementsin ordertoeffectivelyrecommendappropriate solutions,closesalesandmeetassignedquotas. Thisrolealsofocusesonachievingrevenuegoals; forecastingaccuratelyonaweekly,monthly,and quarterlyschedule;developingapipelineof opportunities;creatingterritorydevelopment plans;andmeetingassignedbusinessobjectives. ThisrolewillteamwithDigitalAdvisors,Dealer ServiceConsultants,ProcessOptimization Managers,MarketingandSalesOperationsto produceresults. The Regional Director’s revenue generation efforts willrequireexcellenttelephonesalesand communicationskills.Thisindividualwillreach businesstargetsthroughtheinitiationofprospect calls,creationofsalesprospects,processingof marketingleads,andestablishmentofbusiness rapportwithprospectivedealercustomers. Achieveassignedproductivitygoalsandmeetminimalsalesperformancestandards (QUOTA),maintainorganizationalstandardsformanagingdealercontactand consultingactivity,andadheretoourcorporatevaluesinallbusinessactivity. • Complete weekly pre-callresearchactivity(CallPlan)atassignedactivitylevelsand logacquiredbusinessintelligenceintoSFAdatabase.FollowtheprescribedDDCsales processtomanageoptimalresults. • At the beginning of each month, complete a forecast for each month’s productivity andupdateatthebeginningofeachbusinessweekandreviewwithyourSalesDirector. Forecastaccuracyisexpectedtobewithin5%plusorminusactualendofmonth results. • Provide reports as directed. Accountable for accurateandtimelyreportingofdaily, weeklyandmonthlysalesplanningactivities.Knowandunderstandsalespipeline protocolandsalesstagedefinitionsasprovidedbyDirector,DealerServices.Be preparedtodiscussyourcurrentpipelineandadvancedopportunitymeetingresultsin detaildaily. • Create and deliver sales proposals that adhere to the standard terms and conditionsofDDCsalesagreementsandwhichhavebeenacceptedandapprovedby theDDCcontractanalystteamandsalesmanagement. • Buildandmaintainpositivebusinessrelationshipswithinternalteammembersand customermanagementteammembersatassigneddealeraccountsviaonsite meetings,telephonecalls,andemail. • Proactively engage with the dealer customer to build andsustaindeepbusiness relationshipsandattaintrustedadvisorstatusthroughorganizedandefficientphone basedcallscheduling. • Handle inbound, unsolicited prospect email inquiries and phone calls and convert themintosales • Identify decisionmakers,neartermclientbusinessissues,painpointsand challenges,aboutwhichDDCcanimprove,enhance,orremedythesituation. • Prepare comprehensive Call Plans (including clients key business issues) describing howDDCsolutionsalignwiththeclientsdigitalmarketingstrategies.Ensure understandingofcustomerneedservesasthebasisforallsalesproposals. • Collaborate cross-functionally(DigitalAdvisors,Marketing,ProductManagement, ProcessOptimization,&DealerServicesConsulting,Billing&Financeteams)tobuild credibilityandearnclienttrustandconfidence.Articulatedealerbusinesstrendsand potentialDDCsolutionneedsbacktonecessarybusinessunits. • Structure sales and negotiate terms within the boundariesofDDCpricing philosophyandpolicy. • Where and when necessary support marketing efforts such as trade shows, exhibits andotherevents. • Identify and escalate client issues and concerns which you believe require senior managementlevelinterventiontotheDirector,RegionalSalesorHumanResources. • Dealer Relevancy: Add value by proactively identifying businessopportunitiesforthedealerclient,conveyinga firm understanding of the dealer’s business drivers, display executivepresencebybuildingrapportandcredibility, effectivelyinfluencetheprospectivedealercustomerto discoverthevalueofasolution;clearlyconnecting solutionstodealerbusinessissues. • Consulting and Partnering: Helping the dealer customer tounderstandtheirbusinessneeds,offeringadviceand solutions,andoperatingfromapositionofexpertise balancedwithacollaborativecommunicationstyle. • Strategic Business Planning: Demonstrating significant knowledgeofDDCandtheretailautomotiveindustry, developstrategiesforcreatingcustomervalueleveraging DDC’s core strengths and platform capabilities. • Business & Financial Acumen: Understanding of the basic businessdriversofretailautomotivedealershipoperations andhowtheyrelatetoclient’s perceived key business issues. • High Impact Communication: Clearly and succinctly conveyingideasandinformationtoindividualsandgroups inavarietyofsituations;communicatinginafocusedand compellingwaythatenablesclientstoseenew possibilitiesanddrivesaction.
- 4. position responsibilitiesKeyactivitiesqualification Trade-In Marketplace ProductSpecialist – autotrader Thisroleisafieldbasedpositionreportingdirectly intotheTrade-InMarketplacebusinessunit. TheTrade-InMarketplaceProductSpecialist(TIM PS)willberesponsiblefortheprospectingofnew businessandthesaleoftheTIMproductintheir designatedterritory.TheTIMPSwillmanagetheir salesactivities,developandsubmitmonthly forecasts,utilizecustomerrelationship management(CRM)softwareandconductmarket researchtoreachgoalattainment.Theywill strategizewiththeAutoTraderGroup(ATG)sales forceonpositioningtheproductwhileassistingin developingnewideasbasedonindustrydataand needsinthemarket.Theywillreporttothe Trade-InMarketplaceSalesManagerandwork closelywiththeAutoTraderGrouplocalsales management. KeyactivitiesoftheTIMPSincludecoordinating andplanningstrategywithboththeTrade-In MarketplaceandAutoTraderGroupsalesforceto targetandqualifyprospectivecustomers,pursuing leads,participatingintargetedmulti-leggedsales calls,developinginformationalpresentations, demosandinformaltrainingfordealersandthe salesforce.Theywillbuildrelationshipswithinthe dealership,uptoandincludingSenior ManagementandOwners,toqualifyandclose salesTheywillalsopartnerwiththeirfield ImplementationteamsandPerformance Managementgroupteamstoensurepropersetup, accounttransitionandon-goingcustomeraccount serviceofnewlysignedbusinessisachieved. • Develop customer relationships with new and existingdealers • Reach the decision maker of the dealership (GM or Owner) and demonstrate the valueoftheopportunityTrade-InMarketplacewillprovidethedealership • Develop and deliver informational presentations and demos; facilitate and coordinate thedeliveryofinformationsupportingtheproduct • Participate in targeted sales calls and multi-leggedsalescalls • Develop strategies for the AutoTrader Group Sales organization through close collaborationwiththebusinesstoidentifymarketneeds • IntroduceTrade-InMarketplaceproductstotheAutoTraderGroupsalesforce throughinformalandinfieldtraining;createawarenesswithinlocalATG • Sales Force of Trade-InMarketplacevalueproposition • Meet or exceed assigned monthly, quarterly, and annualnewbusiness,revenue growthandadoptionsgoals • Facilitate weekly meetings with dealer customers • Provide information, insight and market data to field Sales, Trade-InMarketplaceand AutoTraderGroupleadershipPartnerwithSeniorandlocalATCSalesmanagement, andlocalATCSalesteamstoreviewdealerlistsandproposedstrategytoattractand qualifyleads,prospectsandpotentialbusiness • Develop quarterly action plans with Trade-InMarketplacemanagementtogrow revenue • Assist in developingnewideasbasedonanindustrydataofneedsinthemarket • High School Diploma or GED equivalent required; Bachelor’s degree strongly preferred • 3+ years experience required of either, or a combination of: workinginadealership(preferablyatamanagementlevel) successfulsalesaccountmanagementexperiencewithin theauto,softwareortechnologysolutionsindustries equivalentexperienceinsalesandauto • Proven and demonstrated ability to organize, plan and executeasalesstrategytoincludemanagingpersonal scheduleandtravel • Demonstrated ability to represent Trade-In Marketplacetotheautomotiveindustryandmodel Companyvaluesbycreatingapositiveimpressionofthe company • Demonstrated proficiency and knowledge in various technologiesrequired • Demonstrated advanced communication skills (interpersonal,written,verbalandpresentation)required • Experience with MS Office required • Experience utilizing CRM technology strongly preferred • Proven experience of achieving and exceedingpersonal salesgoals,coachingsalesteammembers/peerstodeliver outstandingsalesresults,valueproposition,customer satisfaction,andlong-termrevenuegrowthstrongly preferred • Demonstated ability to diagnose customer needs, overcomeobjectionsandaccuratelyqualifyandclosesales required • Must be willing and able to commit to extensive travel; upto70%travel(dayandovernighttrips)
- 5. position responsibilitiesKeyactivitiesqualification Sales Manager, Trade-InMarketplace ThispositionwillreporttotheSalesDirector, Trade-InMarketplace.Thepreferredbaselocation istheNortheast.TheSalesManagercansit anywhereintheNortheastwithexpectedtravel. TheSalesManager,Trade-InMarketplacewill assistinbringingeducation,training,awareness andfocustotheTIMsalesrelationshipswithin AutoTrader.comandtheDealer.Thescopeof responsibilitywillincludeservingasasupportto theTIMPS,partneringinthecreationofandthe executionofstrategytohelpdrivebusinessplans tofocusonrenewingcurrentbusiness,targeting newaccounts,developingbusinessandworking withthemanagementtoinfluenceadoption. TheManagerwillplayakeyroleinthe managementandgrowthofourTradeIn Marketplace(TIM)product.Theywillworkwith theinternalTIMteam,fieldsales,external customers,wholesaleandauctionpartners.They willberesponsibleforensuringthattheTIMteam, fieldsalesandallpartnershavethetoolsand collateralneededtobesuccessfulwithafocuson continuousimprovementandimplementationof newtoolsandtechnologiesasneeded.The Manager,TIMPSwillpartnerwithalllevelsof employeeuptoandincludingseniormanagement atAutoTraderandwithinourcustomergroups. Keyactivitiesofthisrolewillincludegeneral executionandcoordinationofprojectsandevents, developmentanddeliveryoftrainingtointernal andexternalcustomersandrelationship management.TheManagerwillprovidereporting updatesonkeyperformanceindicatorsandwork withotherdepartmentsandteamsincludingIT, ProductManagement,DealerServices,Customer Services,BIandMarketingonprojects. • Coordinate events, including launch and training calendars, working with Senior Manager,Operations,DealerSalesFieldandSalesOperationsseniormanagementto conceptualize,plan,implementandgainfeedbackforallevents. • Partner with the Sales Operations, Training team to review, collaborate, develop, implementandfacilitateTIMtrainingforfieldsales,externalcustomersandvendor partners. • Build, manage and maintain relationships between AutoTrader, our wholesales and auctionpartners. • Effectively manage projects with a focus on continuous improvement of operational productivitywiththeabilitytoadjusttomultipledemandswhileachievingtargeted results. • Oversee the calendar of nationwide events for the TIM team. oOverseeallplanningandexecutionoftheeventsaswellastroubleshootingas necessary. oManageforecastingandreviewwiththeSeniorManager,Operationsforapproval. • Consult and coordinate with Senior Manager, Sales Director, field personnel, Marketing,DealerServices,ConsumerServices,BusinessIntelligence(BI)andother departmentstosuccessfullymanageprogram,trainingandcollateral. • Maintain and capture feedback and field impact assessments for reporting, forecasting,andservicingneeds;monitormaterialsrelatedtosalessuccess(ex:best practices,salespresentations,resourceandtools) • Demonstrate initiative andactdecisivelywhilecommunicatingeffectivelywith internalclients,staffandvendors. • Serve as liaison between Corporate and the field with a focus on the following functionalareas:customeroperations,marketing,product,trainingandpartnerrelated operations(auctions). • HS Diploma or GED equivalent is required; Bachelor’s degreeisstronglypreferred • 1+ years of people and/or project management, coachingortraininginasalesenvironmentrequired. • 5+ year experience with advertising sales,marketing, outsidesalesordealershiprequired;experienceinauto industry,auctionorretailautoisstronglypreferred. • Proven experience developing strategy, setting priorities andmanagingmultipletaskssimultaneouslywhile remainingfocusedonmanydetailsisrequired. • Working knowledge and proven experience with the Internet,MicrosoftOfficeSuite(includingPowerPoint)and MapPointrequired. • High level of creativity and innovative approach to problemsolving. • Ability to travel as businessneedsrequire;upwardsof 75%bothdayandovernighttravel.
- 6. Sales:Newclientsgeneration:Insidesales:generatingsalesfromcall/virtualdemo positio n responsibilitiesKeyactivitiesqualification Inside Sales AccountExecutive -H TheInsideSalesAccountExecutivewillbe responsibleforgeneratingrevenuewithin theirprospectterritory.Thesuccessful InsideSalesAccountExecutivewill developqualitybusinesswithinamarket area.Thesesalesprofessionalsworkto distinguishthemselvesandHomeNet throughtheirknowledgeoftheindustry andtheircustomers. RevenueGeneration • Cold call into auto dealerships to sell the “process” of creating effective online advertisements fortheirinventoryandthefunctionalityofHomeNetproductsandservices. • Distribute all HomeNet authorized follow up and marketing material as designated by supervisor. • Overcomes challenges through the creation of innovative solutions. RelationshipBuilding • Reaches the decision maker of the dealership (GM or Owner) and demonstrates the value of the opportunityHomeNetprovidesthedealership. • Attend tradeshows to work HomeNet’s booth and perform live demonstrations of HomeNet products and services at tradeshows and “in field”. Planning • Uses Customer Relationship Management system to track progress and identify opportunities for revenue. • Attend dailysalestrainingcallswithsupervisorand/orothersalesreps. Reporting • Completes documentation within the HomeNet’s CRM daily. • HS Diploma or GED equivalent is required; Bachelor’s degree is stronglypreferred5+yearsofcallcenterorequivalentexperience andknowledgerequired;experienceinanaccountmanagement orservicerolestronglypreferred. • 2+ years sales (inside or outside) experience and related applicationsandtoolsrequired;automotiveandsoftware experiencestronglypreferred. • Proven experience developing strategy, setting priorities and managingmultipletaskssimultaneouslywhileremainingfocused onmanydetailsisrequired.Strongknowledgeandexperience withbusinesssoftwareapplicationsincludingMSOutlookSuite (Word,PowerPoint,Excel)andvirtualdemonstrationsoftware andcommunicationtoolsrequired. • Like experience in a customer focused, account management, revenuedrivenenvironmentrequired. • Proven experience and ability to build and maintain cross- departmental,multi-functionalandcollaborativerelationships required. • Demonstrated advanced communication skills (written, verbal, phone,andinterpersonal)skillsrequired. • Proven experience and ability to analyze customer problems andtrendstooffersuggestionsandrecommendationsfor improvementandsuccessrequired. • Ability to travelupto25%(dayandovernighttrips)isrequired. Inside Sales Associate -V TheInsideSalesAssociatewillbe responsibleforgeneratingnewbusiness viaoutboundcallsandvirtual demonstrationsofVinSolutions'products toassignedDealercustomersand prospects. Keyactivitiesofthisrolewillinclude prospectingandacquiringnewbusinessto generaterevenueandgrowingthebookof business. TheInsidesSalesAssociatewillutilizea consultativeprocesstodetermineDealer need,offercreativesolutionsanddevelop qualitybusinesswithinanassignedmarket area to help grow both the dealerships’ andVinSolutionsrevenueswithafocuson newdealers.Thesesalesprofessionalswill worktodistinguishthemselvesand VinSolutions.comfromothersoftware companiesthroughtheirknowledgeof advertising,software,theindustryand theircustomers. RevenueGeneration • Generate new business via outbound calls for the VinSolutions suite of products to assigned Dealerprospects. • Work to sell the value of VinSolutions and the full product portfolio based on the customer needs. • Manage and overcome prospect objectionsinordertosecurequalifiedmeetingsandclosethe sale. • Work with Manager to understand, meet and exceed goals and objectives. RelationshipBuilding • Partner with management to determine sales, transition and service strategy for each prospect. •Uncoverneedsofpotentialcustomersandpresentappropriateproductsandsolutions. •Maintain strong product knowledge on all products and solutions. • Reach the decision maker of the dealership (GM or Owner) and demonstrate the value of the opportunityVinSolutionswillprovidethedealership;Communicateproperexpectationsabout softwaresolutionstodealerprospects. • Participate in sales team meetings as required. • Turn over prospects to Management to share prospects with the Regions when they areabetter fitfortheOutsideSalesteam. Reporting • Complete documentation, as outlined in the sales process, within the CRM • Utilize CRM to accurately and effectively track activity, and update lead, opportunity information andaccountinformation. • Ensure that monthly reports (sales pipeline, target account development) are satisfactorily completedinatimelyfashion. • Proactively communicate account and sales information to both sales management and sales team. • Communicate with managementaboutobstaclesandchallengeswithdealersandprocesses. HS Diploma or GED equivalent is required; Bachelor’s degree is stronglypreferred Automotiveretailexperienceisstronglypreferred 2+yearssales(insideoroutside)experienceandrelated applicationsandtoolsrequired;automotiveandsoftware experiencestronglypreferred. Provenexperiencedevelopingstrategy,settingprioritiesand managingmultipletaskssimultaneouslywhileremainingfocused onmanydetailsisrequired. Strongknowledgeandexperiencewithbusinesssoftware applicationsincludingMSOutlookSuite(Word,PowerPoint, Excel,Visio)andvirtualdemonstrationsoftwareand communicationtoolsrequired. Likeexperienceinacustomerfocused,accountmanagement, revenuedrivenenvironmentrequired. Provenexperienceandabilitytobuildandmaintaincross- departmental,multi-functionalandcollaborativerelationships required. Demonstratedadvancedcommunicationskills(written,verbal, phone,andinterpersonal)skillsrequired. Provenexperienceandabilitytoanalyzecustomerproblemsand trendstooffersuggestionsandrecommendationsfor improvementandsuccessrequired.
- 7. Inside Sales, SalesConsultant –autotrader TheInsideSales,SalesConsultantwillbe responsibleforgeneratingnewbusiness viaoutboundcallsandvirtual demonstrationsofAutoTradersolutions andproductstoassignedDealer prospects. Keyactivitiesofthisrolewillinclude prospectingandacquiringnewbusinessto generaterevenueandgrowthebookof business.TheInsidesSales,Sales Consultantwillutilizeaconsultative processtodetermineDealerneed,offer creativesolutionsanddevelopquality businesswithinanassignedmarketarea to help grow both the dealerships’ and AutoTrader’s revenues with a focus on new,non-payingandcancelleddealers. TheywillpartnerwiththeInsideSales, AccountManagertotransitionclosed accountsandwillalsocollaboratewiththe Manager,InsideSalestodevelopmarket strategyfornewbusinessacquisitionand growth.Thesesalesprofessionalswill worktodistinguishthemselvesand AutoTrader.comfromothermedia companiesthroughtheirknowledge ofadvertising,software,theindustryand theircustomers. RevenueGeneration • Generate new business via outbound calls and virtual demonstrations of AutoTrader solutions andproductstoassignedDealerprospects. • Work with Dealer partners, consisting of unsigned or non-payingprospects,tosellthevalueof AutoTraderandthefullproductportfoliobasedonthecustomerneeds. • Collaborate with Inside Sales, Account Managers to properly transition accounts for service. • Overcome challenges and objections through the utilization of the consultative model and creationofinnovativesolutions;qualifytheDealer(fit,size/inventory,notcurrentlyadvertising withAutoTrader)andpasstoOutsideSalesifnecessaryinpartnershipwithManagement. • Research prospects and understand their business before contacting. • Manage and overcomeprospectobjectionsinordertosecurequalifiedmeetingsandclosethe sale. • Work with Manager to understand, meet and exceed goals and objectives. • Create, maintain and share action plans with Manager based on daily, weekly and monthly analysisofallperformancemetrics;trackandadjustshorttermandlongtermplanningas necessary. Planning • Partner with Manager, Inside Sales and Lead Generation to review prospect list, proposed strategytoattractnewbusinessandallbusinessproposals. • ConductresearchinpartnershipwithManagerandLeadGenerationtohelpdrivenewleadsand prospects. • Manage a lead prospecting pipeline and maintain accurate information about prospects and theircompanies. • Accurately forecast business in the pipelineandwhenitwillclose. • Analyze prospects ROI goals and data, and have a firm understanding and knowledge of media buyingcycles,marketingandtargetdemographics. • Determine, in consultation with the client prospect, the best product combinations foreach accountbasedonacustomerneedsanalysis. • Follow the AutoTrader.com sales process outlined for the Inside Sales organization. RelationshipBuilding • Partner with management to determine sales, transition and service strategy for each prospect. • Uncover needs of potential customers and present appropriate products and solutions. • Maintain strong product knowledge on all products and solutions. • Reach the decision maker of the dealership (GM or Owner) and demonstrate the value of the opportunityAutoTrader.comwillprovidethedealership;Communicateproperexpectationsabout advertisingandsoftwaresolutionstodealerprospects. • Create follow up plan for each signed and transitioned account to ensure quality of business. • Assist in the developmentofandprovidecontinuousimprovementtothesalesprocess. • Communicate with dealer partners regarding account status (pre-delivery);ensuretheyare transitionedforsuccess. • Participate in sales team meetings as required. • Turn over prospectstoManagementtoshareprospectswiththeRegionswhentheyareabetter fitfortheOutsideSalesteam. Reporting • Complete documentation, as outlined in the sales process, within the CRM • Utilize CRM to accurately and effectively track activity, andupdatelead,opportunityinformation andaccountinformation. • Ensure that monthly reports (sales pipeline, target account development) are satisfactorily completedinatimelyfashion. • Proactively communicate account and sales information to both salesmanagementandsales team. • Communicate with management about obstacles and challenges with dealers and processes. • HS Diploma or GED equivalent is required; Bachelor’s degree is stronglypreferred • 5+ years of call center or equivalent experienceandknowledge required;experienceinarevenuegeneratingrolestrongly preferred. • 2+ years sales (inside or outside) experience and related applicationsandtoolsrequired;automotiveandmedia advertisingexperiencestronglypreferred. • Proven experiencedevelopingstrategy,settingprioritiesand managingmultipletaskssimultaneouslywhileremainingfocused onmanydetailsisrequired. • Knowledge and experience with business software applications includingMSOutlookSuite(Word,PowerPoint,Excel,Viso)and virtualdemonstrationsoftwareandcommunicationtools required. • Like experience in a customer focused, account management, revenuedrivenenvironmentrequired. • Proven experience and ability to build and maintain cross- departmental,multi-functionalandcollaborativerelationships required. • Demonstrated advanced communication skills (written, verbal, phone,andinterpersonal)skillsrequired. • Proven experience and ability to analyze customer problems andtrendstooffersuggestionsandrecommendationsfor improvementandsuccessrequired. • Ability to travel up to 25% (day and overnight trips) is required.
- 8. Sales:ExistingClientrevenuemax Posi tion responsibilitiesKeyactivitiesqualification account sales manager–V Keyactivitiesofthisrolewillinclude effectivelymanagingtheprogressand resultsofaccountsassigned, proactivelymonitorandanalyze accountperformanceandtrendsto determineadjustmentstothe accountandfindwaystohelpthe dealermaximizetheirROI.Theywill partnerwiththeInsideSales,Sales Consultanttotransitionclosed accountsandwillalsocollaborate withtheDirector,InsideMarketing Salestodevelopmarketstrategyfor accountserviceandgrowth.These salesprofessionalswillworkto distinguishthemselvesand VinSolutions.comfromother marketingcompaniesthroughtheir knowledgeofadvertising,software, theautoindustryandtheircustomers. • Maintain existing accounts while generating upsell opportunities via outbound calls and virtualdemonstrationsofVinSolutions.comproductstoassignedDealerprospects. • Transition and expand relationships with assigned dealer partners tomaximizerevenue opportunitiesandminimizecustomercancellations. • Utilize the consultative sellingprocesstouncoverneedsofcurrentcustomersandpresent appropriateproductandsolutions. • Overcome challenges and objections through the utilization of the consultative model and creationofinnovativesolutionstoclosebusiness. • Take a proactiveapproachtoidentifywaysthedealercouldexperienceabetterROIwith VinSolutions.comandfindwaystohelpthedealer.(Bettermerchandising/processes/ATG solutions) • Communicate value of VinSolutions.com and the full product portfolio based on the customerneeds. • Create, maintain and share action plans with Manager based on daily, weekly and monthly analysisofallperformancemetrics;trackandadjustshorttermandlongtermplanningas necessary. • Partner with Manager, Inside Sales and Lead Generationtoreviewaccountlist,proposed strategytogenerateadditionalbusinessandallserviceactionplans. • Accurately forecast business in the pipeline and when it will close. • Determine, in consultation with the client prospect, the best product combinationsforeach accountbasedonacustomerneedsanalysis. • Follow the Vinsolutions.com sales process outlined for the Inside Sales organization. • Research prospects and understand their business before offering new solutions. • Establish a servicecallplanforassignedterritory. • Prioritize assigned customer list to focus on revenue potential. • Partner with management and Inside Sales, Sales Consultant to determine sales, transition andservicestrategyforeachaccount. • Uncover needs of dealerpartnersandpresentappropriateproductsandsolutions. • Maintain strong product knowledge on all products and solutions. • Communicate proper expectations about software solutions to dealer partners. • Create follow up plan for each signed and transitionedaccounttoensurequalityofbusiness. • Participate in sales team meetings as required. • Communicate with dealer partners regarding account status (pre-deliveryanddelivery); ensuretheyaresetupforsuccess. • Complete documentation, as outlinedinthesalesprocess,withintheCRM. • Ensure that monthly reports (sales pipeline, account development) are satisfactorily completedinatimelyfashion. • Proactively communicate account and sales information to both sales management and sales team. • Communicate with management about obstacles and challenges with dealers and processes. • 2+ years sales (inside or outside) experience and related applications and toolsrequired;automotiveandsoftwareexperiencestronglypreferred. • Proven experiencedevelopingstrategy,settingprioritiesandmanaging multipletaskssimultaneouslywhileremainingfocusedonmanydetailsis required.Strongknowledgeandexperiencewithbusinesssoftware applicationsincludingMSOutlookSuite(Word,PowerPoint,Excel, Salesforce)andvirtualdemonstrationsoftwareandcommunicationtools required. • Like experience in a customer focused, account management, revenue drivenenvironmentrequired. • Proven experience and ability to build and maintain cross-departmental, multi-functionalandcollaborativerelationshipsrequired. • Demonstrated advanced communication skills (written, verbal, phone, and interpersonal)skillsrequired. • Proven experience and ability to analyze customer problems and trends to offersuggestionsandrecommendationsforimprovementandsuccess required. • HS Diploma or GED equivalent is required; Bachelor’s degree is strongly preferred.
- 9. Positi on responsibilitiesKeyactivitiesqualification National sales manager-V TheNationalSalesManagerwillberesponsible forincreasingrevenuewhileminimizingchurnon newandexistingproducts.Thescopeof responsibilitywillincludemanagingapipelineof newbusinessandexistingbookofbusiness, developinginformationalpresentationsand participatingwiththeontargeted salescalls. -Developcustomerrelationshipswithnewandexistingdealers. -Facilitatesalesandservicesupporttotheregionsandmajorcorporate officesofdealer groupswithafocusonspecificproducts. -Facilitateandcoordinatethedeliveryofinformationsupportingnew products. -Developstrategieswithinthebusinessmarkettoidentifymarketneeds. -DevelopandcontinuallystrengthenrelationshipswithCustomerServiceto ensurethat dealersareprovidedunparalleledservice. -IntroducenewVinSolutions.comproductstodealersandtheirsalesstaff. -Meetorexceedassignedmonthly,quarterly,andannualrevenuesales goalsassetby theregionandordivision. -Participateinweeklymeetingswiththesalesorganization. Actasliaisonbetweenfieldsalesandcorporateoffice. • 5 or more years of experience in the automotive sales, automotive advertising salesindustryorequivalentexperience • 3 or more years of successful sales accountmanagementexperience • Ability to represent VinSolutions.com to the automotive industry and Model Companyvaluesbycreatingapositiveimpressionofthecompany. • Knowledgeable in various technologies. • Strong written and verbal presentation, communication,interpersonal,and problem-solvingskills. • Experience with MS Office required. • Salesforce CRM Experience highly preferred • High School Diploma or GED equivalent required; Bachelor’s degree preferred. Digital Consultant-D TheDigitalConsultantisresponsibleforgrowing profitableexistingcustomerrelationshipsthrough discoveryofkeycustomerbusinessissuesandthe sale of DDC solutions that increase the customer’s digitalmarketingeffectiveness. Thegoalofthispositionistodriveserviceled solutionsalesbyestablishingtrustedadvisoryrole relationshipswithexistingclientswithintheir assignedTerritoryviaWebpresentationsand phonecalls.Thispositionfocuseson understandingthedealersalesneeds,marketing strategies,andbusinessrequirementsinorderto effectivelyrecommendappropriatesolutions, closesalesandmeetassignedquotas.Thisrole alsofocusesonachievingrevenuegoals; forecastingaccuratelyonaweekly,monthly,and quarterlyschedule;developingapipelineof opportunities;andmeetingassignedbusiness objectives. ThispositionwillworkcloselywiththeirTerritory DirectorandalignedDigitalAdvisorswithintheir clientbaseonadailybasistoachievemonthly objectives. TheDigitalConsultantrevenuegenerationefforts willrequireexcellentcommunicationand presentationskills,reachingbusinesstargetsby generatingup-sellingopportunitiesusingthe followingtechniques: 1.Identificationofsalesopportunitiesbyworking closelywithDigitalAdvisors,includingresearching targetaccountsandleadingconferencecallswith theDigitalAdvisortoassessclientneeds 2.InitiateprospectingcallsduringOEMupgrade salesinitiatives 3.RespondtoMarketingleadsfromexisting clients 4.Leverageexistingclientrelationshipstoup-sell intosisterstores • Work with their assigned Territory Director to clearly define monthly objectives • Work with assigned Digital Advisors ongoing to identify territory up-sell targets •ProactivelyengageclientsdirectlyduringtargetedOEMupgrade initiatives. • Create and deliver sales proposals that adhere to the standard terms and conditionsofDDCsalesagreementsandwhichhavebeenacceptedand approvedbytheDDCcontractanalystteamandsalesmanagement. • Identify decision makers, near term client business issues, pain points andchallenges,aboutwhichDDCcanimprove,enhance,orremedythe situation. • Lead client discussions and presentations via Web based meetings and phonecalls.Scheduleandleadfollowupmeetingsasneeded. • Structure sales and negotiate terms within the boundaries of DDC pricing philosophyandpolicy. • Uncover and generate regional Raving Fan client references and testimonials. • Identify andescalateclientissuesandconcernswhichyoubelieverequire seniormanagementlevelinterventiontotheTerritoryDirector&/or DirectorofDealerServices. • Achieve assigned productivity goals and meet minimal sales performance standards(QUOTA),maintainorganizationalstandardsformanagingdealer contactandconsultingactivity,andadheretoourcorporatevaluesinall businessactivity. • Complete weekly pre-callresearchactivity(CallPlan)atassignedactivity levelsandlogacquiredbusinessintelligenceintoSFAdatabase.Followthe prescribedDDCsalesprocesstomanageoptimalresults. • At the beginning of each month, complete a forecast for each month’s productivityandupdateatthebeginningofeachbusinessweekandreview withyourSalesDirector.Forecastaccuracyisexpectedtobewithin5%plus orminusactualendofmonthresults. • Provide reports as directed. Accountable for accurate and timely reportingofdaily,weeklyandmonthlysalesplanningactivities.Knowand understandsalespipelineprotocolandsalesstagedefinitionsasprovided bytheDirectorofDealerServices.Bepreparedtodiscussyourcurrent pipelineandadvancedopportunitymeetingresultsindetaildaily. • Client Relevancy: Add value by proactivelyidentifyingbusinessopportunities for the dealer client, convey a firm understanding of the dealer’s business drivers,displayexecutivepresencebybuildingrapportandcredibilityatall dealershippersonnellevels,effectivelyinfluencetheprospectivedealer customertodiscoverthevalueofasolution;clearlyconnectingsolutionsto dealerbusinessissues. • Multi-Tasking:Demonstratetheabilitytomanagemultipleinitiativesandshift focusbetweenseveralprojectsonadailybasis. • Strategic BusinessPlanning:DemonstratesignificantknowledgeofDDC productsandservices,deepknowledgeofDigitalAutomotiveStrategies/Best Practices,understandingoftheretailautomotiveindustrywhiledeveloping strategiesforcreatingcustomervaluebyleveraging DDC’s core strengths and platformcapabilities. • Consulting and Partnering: Help the dealer customer to understand their businessneeds,offeradviceandsolutions,andoperatefromapositionof expertisebalancedwithacollaborativecommunicationstyle.Workeffectively acrossmultipledepartmentstoensurethebestinterestoftheclientis achieved. • High Impact Communication: Clearly and succinctly convey ideas and informationtoindividualsandgroupsinavarietyofsituations;communicating inafocusedandcompellingwaythatenablesclientstoseenewpossibilities anddrivesaction. skillset: • Able to work in fast-paced,self-directedentrepreneurialenvironment • Excellent telephone sales personality skills • Capable of facilitatinganddirectingadiscussioninaconsultativemanner • Present solutions with a high degree of professionalism, integrity and honesty • Exceptional verbal and written communication skills • Highly proficient level computer skills including MS Word, PowerPoint,Excel andOutlook. • Experience using CRM software solutions for prospects and managing sales pipelines • Detailed, organized and systematic • Highly energetic self-starter • Demonstrated ability to think critically and creatively • Able tomulti-taskactivitieswhileadheringtocompanypolicy,systemsand shiftingpriorities
- 10. Position responsibilitiesKeyactivitiesqualification Regional Vinpro-V Responsibleforestablishingandmaintaining effectivecommunicationwithnewandexisting clientsforthepurposeofprovidingcontinued supportandtraining. Regional VinPro’s will be responsible for CRM accountswithsubscriptionsupto$6000/month MRR. Throughfocusedcommunication,theVinProwill positivelyimpacttheretentionofourclientbase bybuildingconsumerconfidence,andincreased utilizationofourproducts. • Conduct weekly calls with new customers for the initial6weeksfollowing installation,withfocusonimplementationreview,systemconfiguration verification,systemutilization,andcontinuedtraining. • Complete tasks within the VinPro Dashboard that address open support tickets, “Plans of Action”, specialaccounts,andupcominginstalls. • Coordinate communication between the client, VinCare, and other departmentsasneededtoproactivelyresolveclientissues/concerns. • Effectively utilize Salesforce.com to manage support tickets, and documentallrelevantcommunicationwiththeclient. • Develop and maintain strong technical expertise in VinSolutions’ products,andthose devices/platformsuponwhichourproductsfunction. • Maintain a minimum of monthly written and oral communications with allactiveCRMaccounts. • Dealership and/or CRM experience • Strong technical skills (Microsoft Office, Salesforce.com, etc.) • Strong verbal & written communication skills • Strong troubleshooting / problem solving aptitude • Organization, Professionalism,andTimeManagement • Strong training and/or presentation skills Performance Consultant -VA AuctionGenius,fromvAutoGeniusLabs,is lookingforatalentedAutomotivePerformance ConsultanttojoinourteaminLongmont, Colorado.ThePerformanceConsultantwillhave theabilitytowindealersoverwhileproviding best-in-classcustomercareatalltimes.Auction Geniushasjustreachedanexcitinggrowthphase. Wehavetheopportunitytograbatremendous shareofthedealermarketandwewanttomake surewehavetherightteaminplacetotakecare ofourvaluablecustomers. TherightfitforAuctionGeniusandvAutowillbe anindividualwhohaspowerfulcommunication skills,alongwiththeabilitytoproblemsolve, overcomeobstacles,andkeepcustomershappy. Asanpartofourtalentedandgrowingteamthe PerformanceConsultantwillberesponsiblefor welcomingnewuserswhohavesignedupforour powerfulsoftwaresolution,winningthemover fromthefirstcontact,schedulingtheirproduct trainingwithourtrainingteam,andassuringthey havethefinestpossibleexperienceusingour software. *4+YearsAccountManagement&SalesExperience *1-2yearsofAutomotiveexperience *Outstandingrelationshipmanagementcapabilities *Exceptionallevelofdetail *Strongcommunicationandinterpersonalskill *Abilitytoeffectivelyworkwithalllevelsofadealership *Abilitytoarticulate/communicateinawaythatretainsengagement *HighlevelofcomfortwithTechnology *Highenergy,abletohandlemultipleclientsonaregularbasis
- 11. ClientRetention Performance/productspecialist Positi on responsibilitiesKeyactivitiesqualification Performance Specialist -H ThePerformanceSpecialistisresponsiblefor clientretentionultimatelyresultingin continuedrevenuestream. • To effectivelymanagetheprogressandresultsofaccountsassigned-retention • To engage in highprofilelevelactivityacrossstrategicclientgroups • To build and develop strong working relationships with customers and all users at all levels fromDealer/owner/DecisionMakerdown. • To work with ‘at risk’ clients, determine potential retention plans. • Demonstrate “ownership” of account by responding to client requests same day • Monitor and analyze account performance and trends to determine adjustmentstodealer expectations/goals/objectivesinordertoachieveresults • Using methods provided to closely monitor system ‘red flags’/emergencies with clients and takeimmediateaction • To generate additional business/revenue by harvesting existing accountsforadditionalstores andproduct • To determine at any points need for additional ‘value resource’ in order to maintain success ofclientprogress/results • To work with contribute and manage action to turnaround ‘cancelled’ accounts • To effectively managetimeandactivitytosuccessfullyengagewithatleast8clientsperday • To assist in the generating high client attendance to product trainings • To participate in product development/enhancement review sessions to continue in developmentasaHomeNet ‘knowledge master’ • To engage and participate in the exchange of ‘best practices’ across entire PM team • Must have a minimum of 4 –5yearsofautomotive experience • Outstanding relationship management capabilities • Strong communication and interpersonalskills • Ability to effectively work with all levels at dealership • Ability to articulate/communicate in a way that retains engagement • To have exceptional listening skills and to be able to detect problem/riskswithoutbeinginfacetofacesituation • Must have excellent customer service excellence skills/approach • Highly motivated self-startercapableofworkinginateam environment • Personal qualities and style requirements include possessing highenergy,enthusiasm,resilience,determination,pro- activeness,relentlessandbeinghighlydriven. • Proficiency in using Customer Relationship Management Systems. • Computer literacy including MS Office Performance Manager-VA ThePerformanceManager(PM)isresponsible forclientretentionultimatelyresultingin continuedrevenuestreamfromabusiness modelwherenoclientcontractsexist.ThePM isalsoresponsibleforharvestingadditional accountsandexpanding/up-sellingproduct functionalityinanefforttomaximizerevenue growthacrosstheirclientbase.Responsiblefor managingbetween80–110accountsand approximately400–550users. *Toeffectivelymanagetheprogressandresultsofaccountsassigned-retention *Toengageinhighprofilelevelactivityacrossstrategicclientgroups *To ensure all accounts/groups are effectively ‘launched’ through the pre-launchprocessinto positiveposition *Tobuildanddevelopstrongworkingrelationshipswithcustomersandallusersatalllevels fromDealer/owner/DecisionMakerdown. *To work with ‘at risk’ clients, determine action plan to turnaround and conquer *Demonstrate “ownership” of account by responding to client requests same day *Monitorandanalyzeaccountperformanceandtrendstodetermineadjustmentstodealer expectations/goals/objectivesinordertoachieveresults *Using methods provided to closely monitor system ‘red flags’/emergencies with clients and takeimmediateaction *Togenerateadditionalbusiness/revenuebyharvestingexistingaccountsforadditionalstores andproduct *To determine at any points need for additional ‘value resource’ in order to maintain success ofclientprogress/results *To work with contribute and manage action to turnaround ‘cancelled’ accounts *Toeffectivelymanagetimeandactivitytosuccessfullyengagewithatleast8clientsperday *Toassistinthegeneratinghighclientattendancetoproductworkshops *Toparticipateinproductdevelopment/enhancementreviewsessionstocontinuein development as a vAuto ‘knowledge master’ *To schedule any travel in a way that allows for maximum time with clients and ‘reach’ *ToworkwithnewPMteammembersasrequiredinmentoringactivities *Toconstructandcommunicatesummaryreportswithappropriatedocumentation *Toengageandparticipate in the exchange of ‘best practices’ across entire PM team -Musthaveaminimumofeightyearsinretailautomotive management -Outstandingrelationshipmanagementcapabilities -Exceptionallevelofdetail -Strongcommunicationandinterpersonalskills -Abilitytoeffectivelyworkwithalllevelsatdealership -Abilitytoarticulate/communicateinawaythatretains engagement -tohaveExceptionallisteningskillsandtobeabletodetect problem/riskswithoutbeinginfacetofacesituation -Musthaveexcellentcustomerserviceexcellence skills/approach -Highlymotivatedself-startercapableofworkinginateam environment -Personalqualitiesandstylerequirementsincludepossessing highenergy,enthusiasm,resilience,determination,pro- activeness,relentlessandbeingHighlydriven. -Proficiencyinusingcustomerrelationshipmanagement Systems. -ComputerliteracyincludingMSOffice
- 12. position responsibilitiesKeyactivitiesqualification Digital Advisor -D TheDigitalAdvisoristhemainpointofcontact fortheirportfolioofclientsandisresponsible forbuildingrelationshipswiththeDealer Principaland/orGeneralManagerofeach account.DigitalAdvisorsadviseclientson theirdigitalmarketingstrategybyleveraging theirproductexpertisewiththegoalof increasingproductutilizationandtotal adoptionlevelofproducts.Theyconfigureand troubleshootwebsites,andsupplyfirsttier technicalsupportinacallcenterenvironment. DigitalAdvisorsarealsoresponsiblefor retentionandproductgrowthwithintheir portfolioofclients.TheDigitalAdvisorwill utilize a strong understanding of Dealer.com’s suiteofproductsandautomotiveindustry knowledgetoensuremaximumcustomer valueandsatisfaction.Theidealcandidatewill haveexperienceinthefollowingcoreareas: SearchEngineMarketing,DynamicWebsite Solutions,Advertising,CustomerService, TechnicalSupport,andTraining. RetailandOEMProgramLevelInitiatives: 1.Actasatechnicalresourcefortheclienttofacilitateinternalissueresolution. 2.Assistwithdeliverablesandongoingprojectsandinitiatives. 3.ActasacontactformembersoftheSalesTeam,provideinformationonindividualdealer successandareasforimprovementandassistwithsuccessfulimplementationofobjectives. 4. Use strong technical and business development skills to increase client’s utilization of currentproducts/technologyaswellassalesofnewtechnologiesastheyarereleased. 5.AssisttheirManagerandtheSalesTeamwithcorrespondence,reports,procedures, directivesandtrainingmaterials. 6.Helptoidentifyandorganizeprogramopportunities. 7.Responsibleforsomedealershiplevelprojects. ConsultativeResponsibilities: 1.Proactivelycontactclientstoofferadviceontechnicalimplementationsthatwillimprovethe performanceoftheirdigitalmarketingsuite. 2.Reviewclientreportingandprovideadvertisinganalysisonamonthlybasis. 3.IdentifyopportunitiesforimprovementwithSEM,SEO,websitelayoutandfunctionality, leadgenerationopportunities,etc. 4.Obtainnewmonthlydigitaladvertisingsales. 5.Conductquarterlyreviewswithclientstoensurenegativepatternsareidentifiedand positivetrendsarecommunicated. 6.Consultwithclientsonbestpracticesrelatingtotheirdigitalmarketingstrategyaswellas thebestusageoftheDealer.complatform. 7.CollaboratewiththeSalesTeamonnewopportunities,upsells,re-contracting,and repackagingopportunities. 8.Sharelatestrelevantindustryinformationandbestpracticeswithcontacts. CustomerSupport: 1.Delegatetaskstoappropriatedepartmentsandbesurethatfixesareimplementedglobally. 2.Monitorsitesonaweeklybasisforanyerrorstoensureoptimalsiteperformance. 3.Maintainathoroughunderstandingofaccountstructureandspecialpreferences. 1. A bachelor’s degree in a related field is preferred but 3-4 yearsofrelevantworkexperienceisanacceptablesubstitute. 2.TwoyearsofexperienceinAccountManagementorrelevant experience. 3.Excellentwrittenandverbalcommunicationskills. 4.Employeemustshowexcellentcompetencywithcomputer applicationsandprograms. 5.Mustbeabletohandledifficultclientswithconfidenceand abletoachievedesiredresultsindependently. 6.Self-directed,driven,andenthusiastic. 7.Strongtroubleshootingskills.
- 13. ClientRetention–callcenter Positi on responsibilitiesKeyactivitiesqualification Client Support Representative-H TheClientSupportRepresentativewillprovide frontlineproductandcustomerservice supportviatelephoneande-mailtoclients, salesandfieldrepresentatives.Theywillhave theprimaryresponsibilityofaidingour customers(dealersandvendors)incustomer supportactivities,includingtroubleshooting, tracking,anddocumentingtechnicalissues, whilealsosupportingpotentialcustomersand sitebrowserrequestsviaphoneandemailwith thoroughanswersandtheutmostcourtesy. Diagnosehardwareandsoftwareissuesusingtechnicalprocedures(troubleshooting,tracking,anddocumenting) toidentifyissuesandprovideresolutiontointernalandexternalcustomers. • Take ownership of customer inquiries and requests, includingidentifyingissuesandrelatedinformation, obtainingandevaluatingrelevantdata,formulatingresolution,andrespondinginatimelyandaccuratemanner. • Develop and conduct training as needed for internal and external customers on the proper and effectiveuseof companyhardware,softwareandinternet-basedproductsandservices. • Other interaction via telephone, fax, email, and face-to-facemayoccurwithcustomers,otherCustomerService Departmentteamsandinternalteamsasapplicable. WrittenCommunication: • Ability to comprehend instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. • Ability to effectively communicate including verbal, emails, and letters. • Properly document and define customerticketsinvolvingsoftwareandhardware. VerbalCommunication: • Ability to conduct business over the telephone in a professional manner and in a team environment. • Develop and maintain expertise involving companies services, hardware and software products. Troubleshooting: • Follow issues from identification to resolution, working with various internal departments and external affiliatedwebsitesandcompaniestobringresolutiontocustomerconcernsastheyarise. • Ability to effectively presentinformationtocustomers,co-workers,supervisorsonaone-on-onebasis. • This includes assisting others with troubleshooting and issue resolution as necessary. Reporting: • Utilize computerized systems to notate customer interactions, concerns,trends,trackcalls,andotherreporting asnecessary. • Includes producing, formatting and appropriate delivery of reports as necessary not limited to the use of Outlook,Excel,Wordandotherprogramsandapplicationsasrequired. AdHocresponsibilities: • The Client Support Representative will show the flexibility necessary to adjust to changing/additional duties and responsibilitiesasthedepartmentandcompanychanges. OPPSpecificResponsibilities: • Claim and process new orders for customers.Ensurenewordersarepopulatedwiththecorrectdata,andset up properly in billing and QA’ • Minimum of 2 years of customer service relatedexperienceortraining,acallcenter environmentispreferred. • Must be fluent in reading, writing and speakinginEnglishprofessionally. • Must be able to handle 50+callsperday. • Requires attention to detail and the ability toadapttochange. • Knowledge of various computer applicationsincludingexperiencewith businesssupportapplicationssuchasMS Office(Word,PowerPoint,andExcel) required. • Excellent oral and written communication skills. • Experience working in a team environment andassistingothersasapplicable. • Hours are extended and varied must have anabilitytoaccommodateaflexible scheduleandworkovertimeasneeded. • Must be flexible to work any shift during the8am–8pm,Monday-Saturdayhoursof operation,includingthefollowing: o8am–5pm o9am–6pm o10am–7pm o11am–8pm Dealer Support technicians-D DealerSupporttechnicianssettheindustry standardfor24/7technicalhelp.Theywork downthehallfromthepeoplewhobuild Dealer.com’s products, partner closely with DigitalAdvisors,andreceivecontinuous training.Ifyouneedhelpimmediately,there’s nobetterpreparedresource,andmostissues are resolved in one call, while you’re on the phone.
- 14. Training Positio n responsibilitiesKeyactivitiesqualification Instructional Designer -VA TheInstructionalDesignerdevelopstraining materialstosupportandreflecttraining content,andworkscloselywithdepartment headstoestablishtrainingplansforeachrole. TheInstructionalDesignerisresponsiblefor arrangingandconductingon-the-jobtrainingfor newhireswithrespecttoproductfunctionality, andwillworkcloselywithsupport/admin resourcetocoordinateallnewhiretraining plans/activitiesfrominceptiontocompletion notlimitedtoproductfunctionality. *Developongoingdocumentation,evaluationproceduresandupdateinformation withrespecttoproductfunctionality. *Developandorganizeanyrequiredinformationfortrainingmanuals,multimedia visualaids,andothereducationalmaterialsinsupportofthenewhirelearning process. *WorkcloselywithProductManagementteam(s)onupcomingreleasestaking proactiveroleinreviewingfunctionalityandprovidingfeedback. *Rollouttrainingrelatedactivitiesrelatingtoproductchanges,enhancements,and newproductintroductionsinlinewithexistingprocessesandassociatedlaunch plans. *Trainallassociatedinternalteamsonproductchanges,enhancements,new productintroductionsinsupportofrollout/release. *ListentolivetrainingsessionsbeingperformedbytrainingteamforQ&Aand ongoingdevelopmentpurposes. -Excellentcommunication&interpersonalskillsandhavetheability tocommunicateatalllevels. -Musthaveexcellenttelephonemanner&verbalpresentation skills. -Abilitytomanagemultipletaskscritical. -BachelordegreeinInstructionalDesign,InstructionalTechnology, Education;orequivalentworkexperience;Masterdegreepreferred. -Atleast7yearsofexperiencedesigninganddevelopinghighly engaginglearningprogramsbasedonsoundlearningprinciples. -Demonstratedexperienceproducinghigh-qualityworkinafast- paced,deadline-drivenenvironmentrequired. -Abilitytodesignanddevelopevaluationmetrics. -Abilitytodemonstratecollaborationandself-independenceon projectmanagementprojects. TrainingCoordinator -VA TheTrainingCoordinatorisresponsiblefor planningandschedulingthetrainingqueuefor clienttrainingactivities.Thisrolewillsupport theTrainingDepartmentinschedulingall trainingactivitiestobeinalignmentwith companyobjectivesandgoals.Musthavethe abilitytoquicklyadapttonewprocessesina fast-paced,deadline-drivenenvironment. Strongattentiontodetailandtheabilityto multi-taskarerequired.Aprofessional demeanorisessentialaswellasexcellent communication,interpersonalskillsand excellentcustomerservice. -ManagescentralizedscheduleforalltrainingprogramsforvAuto.Thisincludes trainingactivitybyclienttype–i.e.,strategicaccounts,groupsetc. -Provideassistanceinschedulingmassclienttrainingsessions/webinarsasneeded. -Maintaintrainingrecordsforemployeesandcompilereportsandstatisticsfor review. -Provideexcellentcustomerserviceandpromptlyrespondtoinquiriesfrom employees,management,andclients. -workcloselywiththedepartmentmanagertoplanforfunctionalitychanges, enhancementsandnewproductintroductions. -scheduleallvariousrelatedtrainingpreparations,includingcoordinatingof trainingrooms,equipment,catering,andtravelarrangements. -Providefeedbackonareasofpotentialimprovementtoensureeffectiveflow. -SubjectmatterexpertforusingSalesForcetool. -1-3yearsofworkexperienceinmanagingclienttrainingactivities -Strongcustomerserviceexperience -Demonstratedexperienceworkinginafastpaced,resultsdriven environment -Mustpossessexcellentcommunicationskills&interpersonalskills andhavetheabilitytocommunicateatalllevels -Musthaveexcellentverbalandwrittenskills -Proventimemanagement,problemsolvingandorganizational skills -Musthavestronganalyticalskills -MustbefluentinMicrosoftOfficetools -MusthaveexcellentPCskills -ExperiencingusingCRMtool–SalesForcepreferred -AssociatesDegree
- 15. Position responsibilitiesKeyactivitiesqualification Automotive Training Specialist-VA TheTrainingSpecialistisafacilitatorwhoisable toprovidehigh-quality,engaginglearning experiencesfordealerships.Professional demeanorandtheabilitytopromoteateam environmentareessential,asareexcellent communicationandinterpersonalskills. SuccessfulTrainingSpecialistsareself-starters. Theyhavetheabilitytoworkindependentlyto achievedesiredresults. *Strongbackgroundinautomotivesoftwareand/orautomotive training. *Strongfacilitationskills.-Experienceinweb-basedsoftware training. *Highenthusiasm,creativity,anddesiretoworkonafast paced/everchangingteamwithapositiveattitude. *Abilitytocommunicateeffectivelywithinalllevelsofthe organization. *Abilitytogiveconstructivefeedbackinapositive,clear,sensitive manner. *Cooperativeteamplayer *Abilitytoprioritizeandworkindependently. *Strongtimemanagementskills. *Mustbedetailedorientedandpossesstheabilitytomulti-task. *Strongorganizationalskills *MSOfficeSuiteskills(Word,Excel,Access,PowerPoint). Field Trainer - Nationwide -V AbusinessunitofAutoTraderGroup, VinSolutionsofferstheindustry'smostadvanced andeffectivesuiteofproductsrangingfrom AutomotiveCRM,AutomotiveILM,and AutomotiveBDCtocardealerwebsites,auto service,anddealertraining. TheFieldProductTrainerisresponsiblefor deliveringhigh-impacteducationalcontentboth on-siteandthroughwebinar-basedtraining sessionstoVinSolutionscustomerstoimprove theirunderstandingofallVinSolutions purchasedproducts.Thisindividual,whowill reporttoaFieldTrainingManager,isalso responsibleforkeepingupwithdevelopmentof newVinSolutionsproducts,system enhancementsandtrainingmaterial.The successfulProductTrainerwillexhibitapassion forhighlevelcustomersatisfaction. • Promote and deliver both on-siteandwebinar-based,instructionandoperationof VinSolutionssuiteofproducts,promotingtheadvancementofitsutilizationwith ourcustomers • In-depthknowledgeofallVinSolutionssuiteofproducts;includingproduct settingsprosandconsandsystemfunctionalityandsettingscauseandeffect relationships • Effectively present VinSolutions suite of products in a clear manner, demonstratingfunctionalityofthesystemandansweringdealershipquestions throughon-sitedealershiptrainings • Participate in product development and enhancement review sessionsto continuedevelopmentasaVinSolutionssubjectmatterexpert • Participate in the development of new training programs/content as directed by TrainingDepartmentmanagement • Construct and communicate all dealership training documentation; including trainingagenda,dailytrainingreportswithclassattendanceandtrainingissues, trainingrecaps,supporttickets,andothertrainingcommunication,recordingall documentation in VinSolutions’ CRM software • In-depthknowledgeofcurrentautomotivetrendsandbestpracticestoensure educationalcontentisrelevantandprovidesmaximumvaluetodealerships • Engage and participate in the exchange of ‘best practices’ with Product Training team • Work with new Training Team members as required in mentoring activities • Schedule travel which fall within VinSolutions’ Travel Policy and Guidelines for dealershiptrainingswilemeetingdealershiptrainingtimelines • Overnight travel required; up to 75% • Highly motivated self-startercapableofworkingindependentlyor inateamenvironment • Outstanding presentation skills required • Automotive Industry experience is a must • Comfortable with extensive travel • Excellent verbal and written communication skills • Demonstrated skills and experience presenting educational informationtobothlargeandsmallaudienceinanengagingand interactivefashion • Ability to effectively articulate and communicate in a way that retainsengagement • Exceptional listening skills and the ability to problem solve • Demonstratedabilitytoworkinateam-oriented,collaborative environment • Demonstrated ability to multi-taskandprioritizeeffectivelyto ensuresuccessfulcompletionofeachtraining • Patience with customer of all skill levels • Strong working knowledge of MicrosoftOfficeapplications • Experience working with CRM programs preferred • Experience with WebEx applications a plus • Personal qualities include possessing high energy, enthusiasm, determination,andbeinghighlydriven