Julie A. Heimkes is an experienced client management and consulting professional with over 25 years of expertise in technical training and senior account management roles within the public safety industry. She is seeking a new opportunity to leverage her skills in areas such as account management, product consulting, training, and development. Her resume outlines her extensive career history managing accounts and sales territories, developing innovative sales strategies, and generating new business for organizations including Motorola Solutions, Interact Public Safety Solutions, and TUSA Consulting Services.

1. Julie A. Heimkes
5239 N. Walnut Street, Kansas City, MO 64118│(816) 298-7113│(623) 693-9811│jheimkes@gmail.com
CLIENT MANAGEMENT │CONSULTING
PUBLIC SAFETY INDUSTRY
EMERGENCY TECHNOLOGY (RADIO AND 911 SYSTEMS)
COMPUTER AIDED DISPATCH (CAD) SOFTWARE
MOBILE DATA & RECORDS MANAGEMENT SYSTEMS (RMS)
Demonstrating > 25 years extensive expertise in Technical Training and Senior Account Management roles.
Account management, subject matter expert and respected consulting strategist, currently seeking to leverage more
than 25 years expertise in technical training and senior account management roles to secure a challenging and rewarding
opportunity with an organization that is either start-up or established and poised for growth.
Executive-level persona with exceptional ability leading companies to growth and market differentiation with an
outstanding record of generating new business opportunities and developing lucrative partnerships through successful sales
and training programs. Proven track record of implementing necessary tactics to accomplish breakthrough objectives while
creating unique market-entry stratagems; managing business relationships, building credibility and establishing immediate
rapport with potential clients.
Visionary leader exhibiting business and operational acumen to ignite performance, drive improvement and produce
substantial results. Recognized by subordinates and senior leadership for tenacity, modest aggression and the ability to
successfully handle the dynamics of a rapidly changing environment. Adept at analyzing the performance of existing
products in the marketplace, comparing specifications, pricing and market share with competitors’ offerings and identifying
opportunities for changes to existing products to meet the relevant demands of global clients.

 Leader, mentor, innovator...exuding high integrity. Focused and driven with desire to utilize transitional skill
sets and core competencies in areas of account management, product consulting, training and development.
 Strong consensus builder, with ability to delegate, negotiate, prioritize and multi-task. Adapt at assembling and
leading teams. Skilled in optimizing team dynamics and uniting various agendas to achieve a common goal and
deliver stellar results.
 Client-centric, and focused professional, assisting clients in making the best choices based on needs assessment;
evaluating business plans and facilitating processes and procedures to ensure goals and objectives are met.
Core Competencies
Evaluate Challenges, Strategic Planning, Business Development, Strategic Alliances, Cross-Functional Leadership
Resource Management, Excellent Communications, Interpersonal Relations, Data Analytics, Perseverance, Organization
Creative and Intuitive, Strategic Consulting Techniques, Recruit and Coordinate, Staff Development; Market Trends
Professional Career History
TUSA CONSULTING SERVICES – 2015-2016
Senior 911 Communications Consultant
 Specializing in 911, CAD, Mobile, RMS Procurement & Consolidation Projects
 Develop Market Strategies
 Proposal Development
 Grant Writing
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2. Julie A. Heimkes
5239 N. Walnut Street, Kansas City, MO 64118│(816) 298-7113│(623) 693-9811│jheimkes@gmail.com
Professional Career History
MOTOROLA SOLUTIONS – 2010-2015
Senior Account Manager, Next Generation 911 Systems and Networks – 2014-2015
 Successfully assumed additional responsibility for sales across a thirty-three state territory
 Developed and implemented innovative sales plans to garner new business and increase the bottom-line.
 Managed every aspect of the sales cycle, including solicitation, procurement, closing and follow-up.
 Researched to effectively identify competitor’s products, services, promotions and sales strategies.
Senior Account Manager, CAD, Mobile Computing Software and RMS Software – 2010-2014
 Generated new sales and oversaw accounts management across a seven state territory.
 Performed weekly forecasting reviews; updated account activity; planned execution and market penetration.
 As SME, effectively communicated with clients in order to provide detailed needs analysis based on existing and
future requirements.
INTERACT PUBLIC SAFETY SOLUTIONS – 2009-2010
Regional Vice President of Sales
 Managed sales, including pre sales process from lead generation and proposal inception for a five-state territory.
 Garnered new territory sales using innovate sales strategies, successfully establishing cohesive partnerships with
major telecom corporations such as California AT&T and Hawaiian Telecom.
PLANT EQUIPMENT – 2003-2007
Regional Account Manager
 Successfully managed sales within an eighteen state territory.
 Assessed client’s wants, interests and needs in order to provide products suitable to their requirements and
dispensable budget.
 Forged strategic relationships to increase sales and profitability.
 Negotiated contractual agreements with third party consultants; developed and maintained 3rd
party relations with
contractors, vendors.
 Collaborated with emergency (911) sales teams, channel partners and resellers throughout the sales process.
Professional Career History Prior to 2003
Regional Account Manager, Orbacom Radio: Managed sales and also preformed end user training on products.
Senior Technical Trainer, EF Johnson Radio: Trained users to install, maintain and use the provided radio products.
Public Safety PSAP Experience: 9-1-1 Dispatcher. 9-1-1 Director. Designed and built two new 9-1-1 centers. Directed the
consolidation of two separate PSAPs
Public Safety Street Experience: Volunteer Ambulance E.M.T, Community Service Officer and Paramedic.
Education, Certifications and Professional Development
Certification, Nationally Registered Intensive Care Paramedic, White Bear Lake Community College
Associates Degree Credits, Minneapolis Community College and St. Mary’s Junior College
Sales Force Training, Finding Your Coach, Miller Heimen
Professional Organizations Past & Present
Active Member, Association of Public Safety Officials (APCO) and National Emergency Number Association (NENA)
Current Commercial Advisory Member for Missouri Chapter
Chair, APCO International Commercial Advisory Council – 2014-2016
APCO International Commercial Advisory Council 2010-Present
APCO Member & Chapter Services Committee Member 2016-Present
APCO CEI Phase 4 Task Force Member-2016-Present
Co-Chair Exhibits National APCO Conference Minneapolis, MN, 1999 & Nashville 2003
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3. Julie A. Heimkes
5239 N. Walnut Street, Kansas City, MO 64118│(816) 298-7113│(623) 693-9811│jheimkes@gmail.com
Co-Chair Exhibits Regional APCO Conference, Albuquerque, NM, 2008
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