This document is a resume for Corey Joseph DeRosa. It summarizes his experience in operations coordination and support roles over the past 10 years. Some of the key experiences mentioned include quality assurance, compliance, and reporting for Corinthian Colleges; operations management for Results Now Homebuyers; and roles as a student services coordinator, team lead, and high risk coordinator for Corinthian Colleges. His resume emphasizes skills in data analysis, report writing, process improvement, client relations, and CRM databases.

1. Corey Joseph DeRosa
coreyderosa@gmail.com 719-337-3895 linkedin.com/in/coreyderosa
OPERATIONS COORDINATOR AND SUPPORT SPECIALIST
My main focus is to provide high quality and accurate service with a positive attitude on a daily basis.
Core competencies include:
Data Analysis Compliance Report Writing for Management  Document and Process Verification
Management  Project CoordinationStrategic Planning Forecasting Client Relations Written and
interpersonal skills CRM database  Risk Management Process Improvement
RELEVANT SKILLS AND PROFESSIONAL EXPERIENCE
Corinthian Colleges     October 2011-Present
Quality Assurance, Compliance, and Reporting Specialist
 Program and update KPI reports,charts, and graphs using Microsoft Excel and CRM database extraction
o KPI report examples
 Daily Production
 Tracked daily KPIs for up to 90 reps
 Monthly Scorecard
 Tracked monthly KPIs for up to 90 reps
 Pending Activities Report
 Tracked pending KPIs
 Assure accurate process and document verification
o Up to 30,000 students, 90 Career Services reps,and 60 Student Services reps
 Identify compliance issues
o Recommend corrective action, preventative action, and continuous improvement plans to
management teams
 Program daily, weekly, monthly and ad hoc production reports for divisional leadership
 Coordinate and lead special projects for divisional leadership
 Verification support specialist for #1 Career Services production team in division
Student Services Coordinator/High Risk Specialist
 Successfully advise populations of 200-2,000 high risk students for Everest University
o Consistently exceed eScore metrics and achieve exceptional KAT scores
o Thoroughly and tactfully research the potential solutions to diverse student problems
o Subject Matter Expert (SME) in retention, high risk students, compliance, and data tracking and
reporting
 Write strategic business correspondence
o Assist others in the assurance of following company compliance policies and procedures
 Effectively present information
o Respond to questions from management groups and frontline personnel
 Assist management with high level projects to improve retention rates and internal audit scores
 Effectively maintain student records in Customer Relationship Management (CRM) database
 Internal audit team member of campus with #1 divisional audit score
 Developed KPI trackers in Excel to improve efficiency of advisor SOPs
 Coach students in Business, Computer Information Science, Accounting, Paralegal, Criminal Justice and
Medical Billing and Coding
o Develop effective time management strategies and routines
o Motivate students through personal issues to achieve educational goals

2. o Provide liaison support between students and tutors for multiple subjects via phone, email and
webcam
 Develop, monitor, and facilitate the activity of students’ participation
o Maximize student completion rates
o Daily follow up with students throughout academic year
 Discuss their progress and educational development
 Maintain numerous business relationships with cross functional partners
 Developed a successful, professional approach to providing top quality customer service, consistently
applying these principles:
o Serve others
o Pursue excellence
o Walk the Talk
 Mentored and coached advisors in best practices and data reporting
o Develop relevant and applicable data trackers in Excel for up to 15 teams of advisors
o Provide job shadowing opportunities
Results Now Homebuyers July 2007- September 2011
Operations Manager
 Analyzed current business strategy,developed new strategy, and implemented new strategy
o Improved monthly positive cash flow by $5,000 within 12 months
 Oversaw operations for property management company
o Up to 30 small family residential properties
 Completed budget, financial, and business analysis of entire company workflow
 Efficiently managed a team of up to 4 members in a small office environment
 Project manager for special projects up to 10 project coordinators and sub-contractors
EMPLOYMENT HISTORY
Corinthian Colleges, Colorado Springs, CO October 2011 - Present
-Quality Assurance,Compliance, and Reporting Specialist
-Student Services Coordinator II
-Team Lead
-High Risk Coordinator and SAP Specialist
Results NowHomebuyers, Inc.,Colorado Springs, CO July 2007 - September 2011
-Operations Manager
Wells Fargo Bank, Colorado Springs, CO July 2006 – July 2007
-Lead Teller
Results NowHomebuyers, Inc.,Colorado Springs, CO June 2005-July 2006
-Director of Rental Operations
EDUCATION
Bachelor of Science- Colorado State University May 2005
-Business Administration
Concentration in Finance
Frontline Leadership Development Program - Corinthian Colleges July 2013
-Graduate
TECHNICAL
Microsoft Office Suite (advanced Excel, advanced Outlook, advanced PowerPoint, advanced Word, Visio,
Publisher, Access), CampusVue (CRM), Talisma (CRM), SharePoint, Beginner XML