This document is Melissa Agsaulio's resume. It summarizes her work history in escrow administration and customer service roles from 2012 to present at Seterus and Epiq Systems in Beaverton, Oregon, and at H&R Block from 2006 to 2011 in Aloha, Oregon. It also lists her education at Portland Community College from 2008 to 2011 with a concentration in computer applications, and from Westview High School from 2002 to 2006 where she received her diploma.

1. M e lis s a A g s a u lio
271 NE Autumnwood Ter
Hillsboro OR, 97124
(971)645-2280
melissaagsaulio@yahoo.com
Experienced working in fast-paced/high stressed work environments
and produces strong organizational, technical, and interpersonal skills to the workplace.
Confident and poised in interactions with individuals at all levels. Also, detail-oriented and
resourceful in completing job tasks & able to multi-task effectively
WO R K H I S T O RY
10.2015 – PRESENT SETERUS – BEAVERTON, OR
Senior Escrow Administration Specialist
Responsibilities include: Providing responses and corrective
actions for all internal and external tax escalations/inquiries.
Coordinates with tax vendor to ensure all issues are resolved
and specific tasks for each loan are completed.
03. 2015 – 10.2015 SETERUS – BEAVERTON, OR
Systems & Procedures Analyst
Responsibilities include: Confirming a smooth process of newly
transferred loans for taxes and insurance by collecting and
transmitting data from one business unit to another and also
constant communication with vendors to resolve critical
issues and escalations in a timely matter.
01. 2012 – 03. 2015 SETERUS – BEAVERTON, OR
Escrow Administration Specialist
Responsibilities include: Reconciling and balancing all checks
and wires processed for each day while managing and
processing high volumes. Collaborated with business units &
other departments to ensure all payments were scheduled
properly and successfully processed before specific due dates.
10.2011 – 01.2012 EPIQ SYSTEMS – BEAVERTON, OR
Contract Customer Service Lead
Responsibilities include: Taking inbound calls to answer
inquiries regarding current class action settlements,
maintaining professionalism/composure in any given
situation, and participating in meetings to identify process
improvements.
01.2006 – 04.2011 H&R BLOCK – ALOHA, OR
Client Service Coordinator
Responsibilities include: Manage and schedule regular client
appointments, handle client escalations and provide corrective
actions and maintain an overall smooth office environment.

2. E D U C AT I O N
09.2008 – 06.2011 PORTLAND COMMUNITY COLLEGE
Concentration in Computer Applications
09.2002 – 16.2006 WESTVIEW HIGH SCHOOL
Diploma
S K I L L S & Q U AL I F I C AT I O N S
 Telephone Reception
 Computer Operations
 Customer Service & Relations
 Word Processing & Typing
AWAR D S & E X P E R I ENC E H I G H L I G HT S
 Successfully managed & processed high volumes of tax payments that equate to
over millions of dollars and thousands of mortgage loans to prevent borrower’s
escrow payments from being delinquent & to increase positive borrower experience.
 Received a Certificate of Recognition from the VP of our department for managing
high tax volumes during the busiest time of the year.
 Received two promotions in one year.
 Handles confidential and sensitive information and records with a high degree of
discretion, diligence and good judgment.
 Demonstrates excellent written and verbal communication skills. Listens effectively,
transmits information accurately and understandably, and actively seeks feedback.
Effectively presents and explains information to various group sizes and levels of
knowledge.
 Well-organized, self-directed team player. Remains open to others’ ideas, and
exhibits willingness to try new things.
 Identifies and resolves problems in a timely manner and gathers and analyzes
information skillfully.
 Adapts to changes in the work environment, manages competing demands and is
able to deal with frequent change, delays or unexpected events.
 Demonstrates accuracy and thoroughness and monitors own work to ensure quality,
presents numerical data effectively, and is able to read and interpret written
information.
 Demonstrates professionalism, discretion, and good judgment in all interactions with
co-workers, customers, vendors and others.
 Consistently delivers responsibilities on time and complete, follows instructions,
responds to management direction and solicits feedback to improve performance.