This document provides an overview of key concepts in negotiation and conflict resolution: 1. It discusses dysfunctions that can arise in conflicts like misperception, decreased communication, and magnified differences. 2. It introduces the Dual Concerns Model which illustrates different negotiation strategies based on concerns for self and others. 3. It contrasts argumentation, which uses logical arguments to change views, with persuasion, which uses rationality plus social and psychological forces. 4. It describes different cultural approaches to conflicts between individualistic cultures that emphasize individual goals and collectivist cultures focused more on relationships. 5. Facework strategies for preserving self-image differ between cultures prioritizing inclusion of others