Any decision that requires more than one person involves some level of negotiation. We all negotiate as part of our jobs, but few of us have consciously thought through negotiation strategies. At this program you’ll learn a step-by-step process for approaching any negotiation, leaving you better prepared to create outcomes that meet the interests of all parties.
م/حسام مؤنس " ورشة العمل"
Negotiation skills
الورشة التي قدمت يوم الاربعاء 9 ابريل 2014 في دار الحكمة بالقاهرة
من فعاليات مشروع اعداد طبيب حكيم ناجح بالتعاون مع معتمد باتحاد الاطباء العرب
و ضمن موديول الطوارئ و التخدير و العناية المركزة
Any decision that requires more than one person involves some level of negotiation. We all negotiate as part of our jobs, but few of us have consciously thought through negotiation strategies. At this program you’ll learn a step-by-step process for approaching any negotiation, leaving you better prepared to create outcomes that meet the interests of all parties.
م/حسام مؤنس " ورشة العمل"
Negotiation skills
الورشة التي قدمت يوم الاربعاء 9 ابريل 2014 في دار الحكمة بالقاهرة
من فعاليات مشروع اعداد طبيب حكيم ناجح بالتعاون مع معتمد باتحاد الاطباء العرب
و ضمن موديول الطوارئ و التخدير و العناية المركزة
Negotiation helps us to meet our goals and objectives, to satisfy our needs and to resolve conflicts. Really in life everything is negotiable!
Also, everyone negotiates and negotiations can take place almost anywhere.
Negotiation PowerPoint PPT Content Modern SampleAndrew Schwartz
121 slides include: basic components of negotiation, questions to ask, identifying the issues, assembling the facts, negotiation success strategies, techniques, and tactics, pros and cons of various negotiation approaches, 22 characteristics of effective negotiation, mediation, arbitration, maximizing your appearance and mannerisms, how to's and more.
What is Negotiation?
Features of Negotiation
Why Negotiate ?
Types of Negotiation
Distributive Vs Integrative Negotiation
Negotiation Process
BATNA
Bargaining Zone Model of Negotiation
Negotiating Behavior
Issues in Negotiation
Third party Negotiations
How to achieve an Effective Negotiation
Negotiation Tips
What is Negotiation?
Features of Negotiation
Why Negotiate ?
Types of Negotiation
Distributive Vs Integrative Negotiation
Negotiation Process
BATNA
Bargaining Zone Model of Negotiation
Negotiating Behavior
Issues in Negotiation
Third party Negotiations
How to achieve an Effective Negotiation
Negotiation Tips
The programme will provide the participants with the necessary skills to help them negotiate effectively, and at the same time maintain good relationships with their counterparts.
By the end of the 2-hour workshop, participants will be able to:
Apply the necessary negotiation tactics depending on the situation
Adjust their behaviour and style depending on who they are negotiating with
Avoid errors and traps that lead to dead ends in negotiations
Negotiation helps us to meet our goals and objectives, to satisfy our needs and to resolve conflicts. Really in life everything is negotiable!
Also, everyone negotiates and negotiations can take place almost anywhere.
Negotiation PowerPoint PPT Content Modern SampleAndrew Schwartz
121 slides include: basic components of negotiation, questions to ask, identifying the issues, assembling the facts, negotiation success strategies, techniques, and tactics, pros and cons of various negotiation approaches, 22 characteristics of effective negotiation, mediation, arbitration, maximizing your appearance and mannerisms, how to's and more.
What is Negotiation?
Features of Negotiation
Why Negotiate ?
Types of Negotiation
Distributive Vs Integrative Negotiation
Negotiation Process
BATNA
Bargaining Zone Model of Negotiation
Negotiating Behavior
Issues in Negotiation
Third party Negotiations
How to achieve an Effective Negotiation
Negotiation Tips
What is Negotiation?
Features of Negotiation
Why Negotiate ?
Types of Negotiation
Distributive Vs Integrative Negotiation
Negotiation Process
BATNA
Bargaining Zone Model of Negotiation
Negotiating Behavior
Issues in Negotiation
Third party Negotiations
How to achieve an Effective Negotiation
Negotiation Tips
The programme will provide the participants with the necessary skills to help them negotiate effectively, and at the same time maintain good relationships with their counterparts.
By the end of the 2-hour workshop, participants will be able to:
Apply the necessary negotiation tactics depending on the situation
Adjust their behaviour and style depending on who they are negotiating with
Avoid errors and traps that lead to dead ends in negotiations
Leading a negotiation is not easy, but should not be scary, either. The key to a successful negotiation is mastering communication techniques and getting your counterpart to cooperate for mutual gains. This presentation serves as a necessary introduction for anyone interested in knowing how to approach a negotiation situation as it presents itself either in personal or professional life.
Whenever people work together on things of importance, there will be disagreements and conflict. Understanding conflicts and how to work them out is a key responsibility of professionals and leaders. When handled well, conflicts can improve relationships, solve difficult problems, and influence change in organizations.
A short overview of Principled Negotiation from teh book Getting to Yes by Roger Fisher and William Ury presented by Alec McPhedran of Skills Channel TV.
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An essential learning for all managers and entrepreneurs and other professionals needing to negotiate on a daily basis. These slides will provide a direction as to the ways of negotiation and resolving conflicts.
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FellowBuddy.com is an innovative platform that brings students together to share notes, exam papers, study guides, project reports and presentation for upcoming exams.
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I have recently conducted a Lynda Certification for Negotiation. Please review this PowerPoint I have created for this Lynda. Any feedback would be greatly appreciated. Thank you in advance!
Takeaways from the international bestseller: "Getting to Yes"BuyerZone
BuyerZone's sales team highlights important takeaways and tips from the international bestseller "Getting to Yes" by Roger Fisher and William Ury.
For more sales tips, visit our blog: www.buyerzone.com/blog
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
Ethnobotany and Ethnopharmacology:
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Impact of Ethnobotany in traditional medicine,
New development in herbals,
Bio-prospecting tools for drug discovery,
Role of Ethnopharmacology in drug evaluation,
Reverse Pharmacology.
This is a presentation by Dada Robert in a Your Skill Boost masterclass organised by the Excellence Foundation for South Sudan (EFSS) on Saturday, the 25th and Sunday, the 26th of May 2024.
He discussed the concept of quality improvement, emphasizing its applicability to various aspects of life, including personal, project, and program improvements. He defined quality as doing the right thing at the right time in the right way to achieve the best possible results and discussed the concept of the "gap" between what we know and what we do, and how this gap represents the areas we need to improve. He explained the scientific approach to quality improvement, which involves systematic performance analysis, testing and learning, and implementing change ideas. He also highlighted the importance of client focus and a team approach to quality improvement.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
How to Create Map Views in the Odoo 17 ERPCeline George
The map views are useful for providing a geographical representation of data. They allow users to visualize and analyze the data in a more intuitive manner.
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What is the purpose of the Sabbath Law in the Torah. It is interesting to compare how the context of the law shifts from Exodus to Deuteronomy. Who gets to rest, and why?
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In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
4. The Program on Negotiation
• University consortium,
• Established in 1983,
• Harvard University, MIT and Tufts University,
• Courses, Trainings, Books, Newsletters, Journals.
5. Negotiation Vs Bargaining
• A structured interaction
or dialogue, between
two or more parties,
aiming at resolving a
difference to reach an
agreement.
• The most common way
of negotiation, where
parties take a position
and argue for them
while making
concessions to reach a
compromise (positional
bargaining).
7. Personal Reflections: Positional Bargaining
Party 1:
Party 2:
Initial Position of Party 1:
Initial Position of Party 2:
Final Position of Party 1:
Final Position of Party 2:
9. The drawbacks of positional bargaining
1. It misses out an opportunity of better solutions;
Example: Why do you want the orange?
2. Its context encourages lying and deception;
3. Damages relationships;
4. It usually results in a Win-Lose and misses the Win-Win;
10. BUT: We still use it!
Why??
1. Requires very little planning;
2. Very Convenient;
3. It works, It delivers results;
4. It is a learned behavior;
5. It can be applied to any situation.
13. BATNA (Best Alternative to a Negotiated Agreement)
Your best alternative to a negotiated agreement.
“The negotiating power of a party is partly determined
by how attractive is the option of not reaching an
agreement.”
14. Fundamentals of Strategic Negotiations(1)
1.Based on rinciples:
a) We shall not lie;
b) We shall not deceive;
c) We shall not take unfair advantage of someone’s
weakness;
15. Fundamentals of Strategic Negotiations(2)
2. Focus on nterests, not positions;
3. Be mindful of the uman angle;
4. Generate a variety of ossibilities before deciding
what to do;
5. Insist on an bjective riteria: negotiate on the
standards before negotiation on the substance.
16. Principles
• A fundamental truth or proposition that serves as the
foundation for a system of belief or behavior or for a
chain of reasoning.
• A rule or belief governing one's personal behavior
(regardless of the consequences).
• Principles for Negotiation:
a) We shall not lie;
b) We shall not deceive;
c) We shall not take unfair advantage of someone’s
weakness;
17. Interests
• Identify, ask why?
• Multiple interests (prioritize them)
• Multiple stakeholders (example: buying new mobile
for your son)
18. The four basics of the human angle:
(Perception, emotions, communication, and authority)
Perceptions
1. Understand that people may have different
perceptions of the same reality.
2. For people, their perceptions are their reality and
they will act accordingly.
3. The better you understand yours and the other
party’s perceptions, the better you can negotiate.
19. Steps to understand the other party’s perceptions
1. Put yourself in their shoes;
2. Identify possible perceptions and check if they
believe in one of them.
3. Listen very carefully.
4. Discuss each other’s perceptions.
5. In the event of negative perception about you, act
inconsistently with their perceptions.
20. The Importance Of First Impressions
7 Seconds
“You never have a second chance to make a
good first impression”
21. Steps to tackle emotions in negotiations
1. Be calm.
2. Recognize emotions; theirs and yours.
3. Make emotions explicit.
4. Let the other side let off steam.
5. Check Emotional Bank Account Balance
22. Body Language – 55%
Tone of Voice – 38 %
Use of Words – 7 %
Prof. Albert Mahrebian
Body Language- Tone of Voice- Use of
Words
23. Facts
1. Eight positions for our brows and forehead.
2. Seventeen positions for our eyes and eyelids.
3. Forty five positions for our lower jaw.
4. Forty three distinct and separate muscle movements in the
face giving us a combination of 10,000 identifiable facial
configurations.
5. Some facial expressions are fleeting, lasting for four
hundredth of a second.
Reference: Performance Management,
Baguley, Phil; Contemporary Books, 2003
24. Human Angle: Non-verbal Communication
1. Speech pace and pauses
2. Pitch and tone
3. Use of space and distance
4. Body motion and gestures
5. Body posture
6. Facial expressions
7. Gaze
8. Touch and body contact
9. Style of written text
25. The impact of a speaker's feelings and attitudes in a
conversation
7%
55%
38%
0%
10%
20%
30%
40%
50%
60%
Verbal (words) Visual (face) Vocal (voice)
Impact
Verbal (words)
Visual (face)
Vocal (voice)
Source: Making Presentations Happen by Michael Brown 2004
26. Your words versus how you present them
7%
93%
0%
20%
40%
60%
80%
100%
Your Words How you present
your words?
Impact
Your Words
How you present
your words?
Source: Making Presentations Happen by Michael Brown 2004
27. Possibilities
The four major obstacles towards a creative mutually beneficial solution
1. Premature judgment.
2. Searching for the single answer.
3. Assumption of the fixed pie.
4. Solving their problem is their problem.
28. Objective Criteria (standards)
1. Market value
2. Precedent
3. Scientific judgment
4. Professional standards
5. Law or Court Ruling
6. Moral standards
7. Shariah
8. Tradition
29. Four steps to PIHPOC
1. List out all the applicable standards.
2. Negotiate on the standards before negotiation on
the substance.
3. Don’t yield to pressure, only to principles.
4. Learn to say no.
30. Negotiation Techniques
• Deliberate deception
• Niccolo Machiavelli
– “The end justifies the means”
– “It is double pleasure to deceive the deceiver”
DO YOUR HOMEWORK;
DO NOT ALLOW TO GET DECIEVED
31. Negotiation Techniques
• GC-BC (video)
– Don’t always be the Good Cop
• Deferring to Higher Authority
– I will check with my boss/committee/wife…”
– Take a concession from counterparty, without
giving any.
– Combined with GC-BC (how)
ASK in the beginning? (how)
There are three constants in life... change, choice and principles. Stephen Covey A people that values its privileges above its principles soon loses both. Dwight D. Eisenhower Change your opinions, keep to your principles; change your leaves, keep intact your roots. Victor Hugo I like persons better than principles, and I like persons with no principles better than anything else in the world. Oscar Wilde An army of principles can penetrate where an army of soldiers cannot. Thomas Paine Glory, built on selfish principles, is shame and guilt. William Cowper “A banker is a fellow who lends you his umbrella when the sun is shining, but wants it back the minute it begins to rain.” -Mark Twain