How to greet a customer is one of the hardest things for employees to do right. Use this retail sales training advice from the Retail Doctor to quickly understand what to do and what to avoid when greeting a customer.
The first 3 steps in dealing with difficult clientsNeil Denny
Slides accompanying my talk this evening at Business Club Lincoln exploring conventional apporaches to handling difficult clients and suggesting some additional approaches to try.
'Live chat etiquette in customer service' gives you a brief description and some tips of how to deal with your customers via live chat. Having in consideration your customer operator's personality, this presentation aims to guide you through the web chat process
There is a proven way to build your reputation and achieve 20% growth in business without spending anything on advertising or hours on social media and this course will show you how its done.
This is not a sales course but rather a true “service” based course presented by an Operations Exec with years of experience in managing successful customer service departments.
In this course you will learn how to build your business and your reputation by making simple changes that are easy to implement.
Delegates Will Learn:
Why proper service is critical
How to identify and provide excellent service
What’s in it for you, your departmenat and your organisation
By the end of this course you will have developed a personal action plan to implement in your business immediately and will be thinking very differently about how you go about your business.
If you are serious about building your business or developing your staff to do so for you or if you are open minded enough to examine and adopt additional methods to overcoming obstacles, Exceptional Customer Service is the course for you.
Martyn can show you those small but effective actions which can deliver a sustainable and unassailable advantage over your competitors.
About The Trainer
Martyn Jones has worked with many companies from FTSE100 giants to sole traders and from many different sectors including utilities, nuclear, legal, financial and travel. He has delivered this training for UCLAN and other business schools and with his informative style, enthusiastic, and vast experience he will enable delegates to take the principles of success and apply them to their organisations straight away. http://www.lancschamber.co.uk/training/exceptional-customer-service-course/
The Customer Service Workout: Ten Essential Skills for Frontline Employees
This presentation focuses on ten skills frontline employees can practice to improve their interactions with customers. From using effective service language to staying calm when things go wrong, these basic questions and suggestions can be incorporated into any organization looking for some quick wins in its delivery of exceptional customer service.
The script that accompanies this program can be found at http://www.businesstrainingworks.com/main-menu/customer-service-training-program.
For more information about onsite customer service training and for free training resources, visit us online at www.businesstrainingworks.com.
How to greet a customer is one of the hardest things for employees to do right. Use this retail sales training advice from the Retail Doctor to quickly understand what to do and what to avoid when greeting a customer.
The first 3 steps in dealing with difficult clientsNeil Denny
Slides accompanying my talk this evening at Business Club Lincoln exploring conventional apporaches to handling difficult clients and suggesting some additional approaches to try.
'Live chat etiquette in customer service' gives you a brief description and some tips of how to deal with your customers via live chat. Having in consideration your customer operator's personality, this presentation aims to guide you through the web chat process
There is a proven way to build your reputation and achieve 20% growth in business without spending anything on advertising or hours on social media and this course will show you how its done.
This is not a sales course but rather a true “service” based course presented by an Operations Exec with years of experience in managing successful customer service departments.
In this course you will learn how to build your business and your reputation by making simple changes that are easy to implement.
Delegates Will Learn:
Why proper service is critical
How to identify and provide excellent service
What’s in it for you, your departmenat and your organisation
By the end of this course you will have developed a personal action plan to implement in your business immediately and will be thinking very differently about how you go about your business.
If you are serious about building your business or developing your staff to do so for you or if you are open minded enough to examine and adopt additional methods to overcoming obstacles, Exceptional Customer Service is the course for you.
Martyn can show you those small but effective actions which can deliver a sustainable and unassailable advantage over your competitors.
About The Trainer
Martyn Jones has worked with many companies from FTSE100 giants to sole traders and from many different sectors including utilities, nuclear, legal, financial and travel. He has delivered this training for UCLAN and other business schools and with his informative style, enthusiastic, and vast experience he will enable delegates to take the principles of success and apply them to their organisations straight away. http://www.lancschamber.co.uk/training/exceptional-customer-service-course/
The Customer Service Workout: Ten Essential Skills for Frontline Employees
This presentation focuses on ten skills frontline employees can practice to improve their interactions with customers. From using effective service language to staying calm when things go wrong, these basic questions and suggestions can be incorporated into any organization looking for some quick wins in its delivery of exceptional customer service.
The script that accompanies this program can be found at http://www.businesstrainingworks.com/main-menu/customer-service-training-program.
For more information about onsite customer service training and for free training resources, visit us online at www.businesstrainingworks.com.
Deal with sales rejection 영업에서 거절 다루는 요령 Jahee Lee
맹견 주의, 장사꾼 사절? 거절 당하기 좋아하는 사람은 없다. 무엇인가 나에게 팔려는 기미만 보이면 대번에 셔터를 내린다. 영업은 그만큼 혹독한 거절 과정을 거친다. 경력 개발에 있어 영업 경험 여부는 실로 중요하다. 한편으로는 다른 어떤 것보다 거절은 영업 사원의 경력을 망칠 가능성이 높다. 조르고 구걸하고 생쇼를 하는 것이 영업이 아니다. 세상에 존재하는 영업은 더 많이 팔거나 파는 김에 다른 것도 파는 단 두 가지뿐이다. 고객을 새로 만들거나 지금의 고객을 잘 유지하는 것 모두 다 어렵다. 영업은 궁극적으로 자기를 파는 예술이자 기술이다. 극소수의 영업 사원만이 거절에 초월한 경지에 이른다. 영업에서는 거절을 건설적으로 처리하는 방법을 습득해야 한다. 소프트웨어 솔루션이 거래 성사와 고객 경험에 도움이 될 수 있다. 중소기업의 컨택/콜센터 소프트웨어 솔루션에는 통화 녹음, 모니터링 및 음성 분석과 같은 기능이 함께 제공된다
예상하지 못했던 비상 상황에서도 빛을 발하는 것은 관계다. 굳은 신뢰가 바탕이 되기 때문이다. 메시지란 소통하고 싶은 생각이나 아이디어를 말한다. 음성, 팩스, 서한, 서면 제안 등의 형식으로 주고받는다. 효과적인 소통을 해야 관계를 돈독하게 쌓을 수 있다. 커뮤니케이션 프로세스 주요소? 뭐니 뭐니 해도 경청과 질의가 가장 중요하다. 영업이라면 더욱 그렇다. 고객정보 파악을 위한 영업사원 경청 기법을 알아두면 일과 삶의 질이 향상된다. 언어를 통하지 않은 몸짓, 음색, 침묵도 소통의 일부분이다. 상대가 좋아하는 형식을 취해야 하고 용어도 적절해야 한다. 봐야만 직성이 풀리는 사람은 머릿 속에 상상을 하도록 하는 방법도 필요하다. 상호 간의 거리는 관계의 정도를 의미한다. 복장, 시선, 문화 차이를 뛰어넘는 맥락이 있어야 한다. 질문하는 요령도 연습을 거듭하여 소통의 달인이 되려면 기본을 익혀야 한다
Roger A. Kerin, Steven W. Hartley, William Rudelius의 마케팅 저서 Marketing 11판을 해설한 마케팅 강의 슬라이드입니다.
미국마케팅협회 마케팅자격증 대비를 위한 추천도서 중 하나입니다.
제작: 한국마케팅교육연구소(www.marketingkorea.org)
2017년 2학기 서울대 정보문화학 '인터렉티브스토리텔링' 수업
기말과제(사업기획+베타테스트+프로토타입) 2조 Mention : 점차 증가하는 ‘화장하는 남성들’, 화장품에 관심은 있지만 잘 알지 못하고, 남성이라는 이유 만으로 알코올 가득한 남성용 제품을 더 비싼 가격에 구입해야 하는 건 이제 싫다. 뷰티에 눈을 뜬 그들을 위한 뷰티상담서비스.