The document discusses key elements of effective communication. It identifies the 5 W's and 1 H approach to consider who is communicating, what is being communicated, when, why, and how. Non-verbal communication such as tone of voice, eye contact, posture, and facial expressions are also important. Potential blocks to communication include emotional, perception, habitual, environmental, cultural, language and intellectual barriers. Having the right attitude by being truthful, flexible, empathetic and respecting others' views can help overcome communication challenges.

1. Communication Skills

2. Key elements of effective communication
5 W’s & 1 H
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Who am I?
Who am I communicating with?
What am I communicating?
When do I communicate?
Why do I communicate?
How do I communicate?
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3. Elements of Non-verbal communication
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Tone of voice
Eye movement
Eye-contact
Posture
Hand gestures
Facial expressions
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4. Blocks in communication
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Emotional blocks
Perception blocks
Habitual block
Environmental blocks
Cultural block
Language related block
Intellectual blocks
Impatience/undue hurry
Trainings by Vidya Bhagwat

5. Attitude for good communication
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Visualize
Be flexible
Empathize and be likable
Commit to being truthful: Keep the promises
Eliminate negative feelings
Be receptive to new ideas
Take responsibility
Respect the other person’s point of view
Recognize the impact of stress on communication
Be real
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6. Summary
• Effective Communication is the Key to our Success as
Communicators.
• Only the appropriate person must communicate.
• Understand the needs of the people you are communicating
with.
• Be clear about what you wish to communicate.
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7. Summary
• Communicate with an open mind
• Communicate in a pleasant way
• Your body language is critical to your success as a
Communicator
• Your gestures, postures, eye contact and facial expression
demonstrate your level of confidence/ nervousness
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8. Assignments
1. List down certain gestures used in our day-to-day life and
what do they indicate.
2. Analyze different situations where in your communication
skills would be tested while interacting with others.
3. Imagine a customer who is not convinced with your product.
List down the communication blocks that exist and how you
would overcome them.
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9. Trainings by Vidya Bhagwat