communication skills ncc

1. EFFECTIVE COMMUNICATION
By,
S/O PRASANTH P JAMES
ST MARY'S HSS KALIYAR
18 Kerala Bn Muvattupuzha

2.  What do you understand by the term
“Communication”?
Communication is sharing of
ideas, opinions, feelings and
understandings.

3.  Why do we communicate?
Have interaction and association.
Make someone understand our feelings
or thoughts or actions.
Control over a situation.
Bring behavioural change among the
adolescents/ families/ community including
service providers/ policy makers/ teachers etc.

4. DEFINITION OF COMMUNICATION
 Communication is conveying a message,
orally, verbally, written or through the
use of signs.
 Communication is the art of expressing
and exchanging ideas, feelings and
thoughts through gestures, speech or
writing.

5. COMMUNICATION
INTRA-
PERSONAL
INTER-
PERSONAL

6. INTERPERSONAL
WRITTEN
ORAL
BODY
LANGUAGE

7. But Communication without
feedback is incomplete.

9. COMMUNICATION STYLES
 There are three styles of
communication.
 Aggressive.
 Passive.
 Assertive.

10. AGGRESSIVE
C. Behaviour.
 Puts others down.
 Dominating.
 Bossy.
D. Nonverbal Cues.
 Points, shakes finger.
 Frowns.
 Stares.
 Loud, yelling tone of voice.

11. PASSIVE
A. Motoes & Belief.
 Don’t express your true feelings.
 Don’t disagree.
 Others have more rights than I do.
B. Communication Style.
 Indirect.
 Always Agree.
 Doesn’t speak up.
 Hesitant.

12. PASSIVE
C. Behaviours.
 Sighs a lot.
 Has difficulty in implementing plans.
D. Non Verbal Cues.
 Nods head often.
 Lack of facial expression.
 Downcast eyes.

13. ASSERTIVE
A. Mottoes & Belief.
 Believes self and others are valuable.
 I have rights so do others.
B. Communication Style.
 Effective, active listener.
 Checks on others feelings.

14. ASSERTIVE
C. Behaviour.
 Action oriented.
 Realistic in his expectations.
 Consistent.
D. Non Verbal Cues.
 Open, natural gestures.
 Direct eye contact.
 Attentive.
 Vocal, expressive.

15. COMMUNICATION SKILL
 Seek first to understand, then to be
understood.
 Able to express yourself clearly.
 A good listener.
 Aware.
 Supportive.
 Persuasive.
 Fair & Open.

16. COMMUNICATION SKILL
Five Ws
- Who- am I communicating with?
- Why- am I communicating this?
- Where- am I communicating?
- When- am I communicating?
- What- do I intend to communicate?
* Sixth W – How should I communicate?

17. VISUAL COMMUNICATION

18. VISUAL COMMUNICATION

19. KEY ELEMENTS OF COMMUNICATION
 Listening is communicating.
 Questioning is communicating.
 Silence is communicating.
 Talking establishes rapport.
 Body language and tone of voice also communicate.
 Language and words.
 Feedback is part of communication.
 Cultural differences affect communication.


20.  Eye Contact - Interest & Confidence.
 Facial Expression.
 Personal Appearance.
 Tips - SMILE, REMEMBER NAMES AND
UNDERSTAND 3-Vs:
 Vocal.
 Verbal.
 Vision.
NON VERBAL COMMUNICATION

21. BARRIERS OF
COMMUNICATION

22. THANK YOU