1. Paul Smith
318 Greenbriar East  Richland, WA 99352  Phone: 856-343-8005  E-Mail: ptsmitler@yahoo.com
Objective
To obtain a position which allows me to utilize my managerial, administrative, and organizational skills for the further development of the
organization.
Experience
Lourdes Medical Center – Patient Financial Services Medical Biller, Pasco, WA June 2013 – Present
 Using coded data to produce and submit claims to insurance companies. Working directly with the insurance company, healthcare
provider, and patient to get a claim processed and paid. Reviewing and appealing unpaid and denied claims. Verifying patients’
insurance coverage. Answering patients billing questions. Handling collections on unpaid accounts. Managing the facility’s Accounts
Receivable reports
Mariner Finance, LLC - Assistant Manager, Turnersville, NJ June 2012 – December 2012
 Provide service to customers and prospective customers seeking loans. Extend credit to individuals through a variety of loan programs.
Responsible for the retention and maintenance of existing accounts as well as developing awareness of additional sales/service
activities.
 Represent the company and develop additional business through networking within the community.
 Consistently reviewing and developing action plans for delinquent loan accounts including initiating customer contact, negotiating
extensions of refinancing, and collecting payments due
Springleaf Financial Services, Inc. – Branch Manager, Real Estate Service Center November 2009 – June 2012
 Monitor all foreclosure proprieties in the state of New Jersey. Initiate the foreclosure process beginning with initial demand letter
following through until the home is sold at sheriff sale. Oversaw the collection of 13.5 million dollars in receivables.
 Process modifications from the initial contact with the customer for the application to processing the required paperwork needed to
submit for approval. Prepare the modification agreement for signature and recording.
 Prepare, analyze, and summarize Service Center reports, which include monthly hold reports and monthly charge off reports.
American General Financial Services, Inc. - Branch Manager, Hainesport, NJ November 2005 – November 2009
 Provide an appropriate working environment through leadership, the establishment of priorities, standards and direction. Identify,
selects and develop an effective staff. Maintain awareness of current company policies and procedures as well as Federal and State
laws.
 Develop dealer business, handle complaints, and instructs dealers on the proper use of forms and charts. Extend loans and credit
within lending authority, evaluate risks, and closes loans. Collect past due accounts including skip processing, inside and outside
adjustment calls, repossessions, and bankruptcies.
Education
Wisconsin Indianhead Technical College 2002 - 2004
Associates degree in Business Administration with an emphasis in Finance. Highlighted courses of study; Finance, Accounting, Advanced
Accounting, Business Mathematics, Investments, Advanced Investments, Insurance, Business Management.
Skills

2. 2
Strong written and verbal communication skills, mathematical/analytical skills, and negotiation/sales skills. NLMO Licensed in both the
state of New Jersey and Maryland. Developed procedures and policies which have been used to model all other service centers in the
company.