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Institute  of  Management  Consultants
Twitter  -­  the  why,  what  and  how




                                         thinktank  media
                                            social  media  |  digital  |  website  design  
We   didn’’t   think   we   needed  
websites  once  upon  a  time




            thinktank  media
                 social  media  |  digital  |  website  design  
Word  of  mouth  -­  networking  -­  trust

This  is  a  way  we  have  always  done  business        
however  now  it’’s  quicker  and  on  a  larger  scale. thinktank  media
                                                          social  media  |  digital  |  website  design  
Twitter  Stats

-­  679,000  Australians  who  visit  T    witter.com
-­  T witter.com  market  share  has  grown  over  
1000%  since  the  start  of  last  year.
-­   In   Australia,   one   in   two   Australians   use  
social  networking  sites,  such  as  Facebook  
or  T  witter
-­  8%  of  the  time  Australians  spend  on  the  
internet   is   on   social   networking   sites   and  
each  session  on  these  sites  range  between  
20  ––  30  minutes  in  length




                                                                  Source:  lucasng.com.au

                                                              thinktank  media
                                                                            blog.nielsen.com
                                                                            socialmediaexaminer.com
                                                                 social  media  |  digital  |  website  design  
What  is  Twitter?
-­  Microblog
-­  Realtime  search
-­  Word  of  mouth  on  speed
-­  Assists  in  building  brand  awareness  and  credibility  if  worked  well.

-­  Customer  service
-­  Brand  awareness
-­  Events  ––  using  #  (hashtag)
-­  Networking  on  large  scale
                                                              thinktank  media
                                                                   social  media  |  digital  |  website  design  
-­  @,  Mention
-­  DM,  Direct  Message
-­  RT ReT
      ,   weet




                           thinktank  media
                              social  media  |  digital  |  website  design  
Why  Twitter?
-­  Marketing  and  Communication.   -­  Word  of  mouth
                                           Joint  Ventures,  Partnerships
                                           -­  Ideas,  creativity
worked  the  platform  well.               -­  Instant  Google  helper  ;;-­)
-­  Great  place  to  connect-­build  up   -­  Breaking  news  
                                           -­  Story  telling
-­  Exposure,  Interaction,                -­  #  (hashtag)
Connection,Relationships
-­  Business  networking
                                                               thinktank  media
                                                                    social  media  |  digital  |  website  design  
What  is  Twitter
-­  Micro  blogging  
-­  140  characters  or  less
-­  Real  time  conversation
-­  Networking  hub
-­  Word  of  mouth  on  speed!
-­  Sharing  and  discovery  site



                                    thinktank  media
                                       social  media  |  digital  |  website  design  
A  visual  guide  to  tedia
      thinktank  mwitter
          social  media  |  digital  |  website  design  
4  ways  to  Communicate  on   witter
                            T
-­  Tweet,  sharing  an  update  with  your  followers

choose  to.  @sammutimer
-­  RT,  Retweet  ––  sharing  another  persons  tweet  with  your  follow  base.  
Can  go  viral.

to  their  tweet  mail  and  email  inbox


                                                               thinktank  media
                                                                    social  media  |  digital  |  website  design  
Tweets  per  day  rising  every  year


                                        thinktank  media
                                           social  media  |  digital  |  website  design  
Twitter  -­    The  How  to
-­  Set  up  an  account  -­  www.twitter.com
-­  Bio,  How  to  write  a  catchy  bio
-­  Picture,  What  picture  to  use
-­  Personality,  Be  yourself
-­  Branding




                                                thinktank  media
                                                   social  media  |  digital  |  website  design  
Twitter  Applications,  
For  a  more  effective  use  of  twitter.

-­  Tweetdeck,  download  application  to  computer  iphone  smartphone

-­  Groups,  Lists,  Stats,  Search
-­  Cross  posting,  be  careful  not  to  cross  post  all  the  time.  




                                                                 thinktank  media
                                                                       social  media  |  digital  |  website  design  
Benefits  of  Twitter
Your  customers  are  already  on  social  media  sites  such  as  Linkedin  
and   Twitter.   Why   try   to   get   them   to   come   to   you   when   you   can  
communicate   with   them   on   platforms   that   they   already   use?   you  
may  already  have  a  website,  but  only  people  who  are  aware  of  it  will  
come  and  visit.  Twitter  can  be  useful  to  brand  your  business  to  it’’s  

or  shop.


                                                                  thinktank  media
                                                                        social  media  |  digital  |  website  design  
TweetDeck




            thinktank  media
               social  media  |  digital  |  website  design  
Time  spent  on  social  media




Australians  spent  7  hours  and  13  
minutes  on  social  networking  sites  
in  April  of  2010
                                           thinktank  media
                                              social  media  |  digital  |  website  design  
Search  tools




                thinktank  media
                   social  media  |  digital  |  website  design  
How   to   find   your   target   market  
online?
-­  Twellow.com
-­  Advanced  search  on  twitter
-­  Search.twitter.com
-­  Socialmention.com

-­  Follow  #  hashtags  ––  events  that  compliment  your  service

                                                            thinktank  media
                                                                social  media  |  digital  |  website  design  
What   are   people   saying   about  
you/your  service?

Search  tools:
Twitter  -­  www.search.twitter.com  

Social  Mention  -­  www.socialmention.com
                                             thinktank  media
                                                social  media  |  digital  |  website  design  
Twellow




          thinktank  media
             social  media  |  digital  |  website  design  
Bit.ly




         thinktank  media
            social  media  |  digital  |  website  design  
Social  Mention  




                    thinktank  media
                       social  media  |  digital  |  website  design  
Measurement

Know   why   you   are   using   Social  
Media  and  work  out  your  goals  and  
measurable  objectives




                                            thinktank  media
                                               social  media  |  digital  |  website  design  
Twitter:  Advanced  Search
5   things   you   need   to   know  
on  using  advanced  search  for  
Twitter




                                        thinktank  media
                                           social  media  |  digital  |  website  design  
Step  1




          thinktank  media
             social  media  |  digital  |  website  design  
Step  2
your  local  audience.  First  limit  your  search  to  that  certain  area




                                                               thinktank  media
                                                                    social  media  |  digital  |  website  design  
Step  3
are  a  recruiter  looks  for  terms  such  as  ““marketing””  and  ““consultant””




                                                               thinktank  media
                                                                    social  media  |  digital  |  website  design  
Step  4
much  as  you  want.  You  can  search  tweets  in  certain  dates,  in  certain  
people  or  even  search  for  the  attitudes  that  the  tweets  have  towards  
the  terms!




                                                              thinktank  media
                                                                   social  media  |  digital  |  website  design  
Step  5
The  results  will  show  you  tweets  and  the  avatar  of  the  person  who  
tweeted.   Now   you   can   really   get   started!   Begin   by   following   the  

out  more.    Following  others  will  highly  increase  the  chances  of  them  
following  you  back!  




                                                                thinktank  media
                                                                     social  media  |  digital  |  website  design  
Substance  has  to  be  there  behind  the  activity
Putting  lipstick  on  a  pig,  just  
gives  you  a  prettied  up  pig




                                                       thinktank  media
                                                          social  media  |  digital  |  website  design  
Every  product  or  brand  has  a  beta  phase.  We  have  to  trust  that  the  company  has  a  
vision  for  it  even  if  they  do  not  have  a  perfect  product  from  day  1.  Feedback  is  key.

Mistakes  are  okay  as  long  as  you  have  a  good  
motive  and  adopt  a  certain  degree  of  transparency.

It’’s  all  about  the  people..not  so  much  
the  technology.  ““thinkmaya””
Brainstorm  the  worst  that  
     can  happen.  Prepare  your  
     style,  your  response,  your  
     social  media  platform  and  
     your  timing




                 thinktank  media
Have  a  crisis  management  plan
                  social  media  |  digital  |  website  design  
Have  a  policy

Protect  your  brand,  your  staff  and  yourself




                                                    thinktank  media
                                                       social  media  |  digital  |  website  design  
Connect  with  us!  
phone:  03  90231487
info@thinktankmedia.com.au
twitter:  @sammutimer,
@thinktankmedia


think-­tank-­media




                             thinktank  media
                                social  media  |  digital  |  website  design  

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Institute of Management Consultants

  • 1. Institute  of  Management  Consultants Twitter  -­  the  why,  what  and  how thinktank  media social  media  |  digital  |  website  design  
  • 2. We   didn’’t   think   we   needed   websites  once  upon  a  time thinktank  media social  media  |  digital  |  website  design  
  • 3. Word  of  mouth  -­  networking  -­  trust This  is  a  way  we  have  always  done  business     however  now  it’’s  quicker  and  on  a  larger  scale. thinktank  media social  media  |  digital  |  website  design  
  • 4. Twitter  Stats -­  679,000  Australians  who  visit  T witter.com -­  T witter.com  market  share  has  grown  over   1000%  since  the  start  of  last  year. -­   In   Australia,   one   in   two   Australians   use   social  networking  sites,  such  as  Facebook   or  T witter -­  8%  of  the  time  Australians  spend  on  the   internet   is   on   social   networking   sites   and   each  session  on  these  sites  range  between   20  ––  30  minutes  in  length Source:  lucasng.com.au thinktank  media        blog.nielsen.com        socialmediaexaminer.com social  media  |  digital  |  website  design  
  • 5. What  is  Twitter? -­  Microblog -­  Realtime  search -­  Word  of  mouth  on  speed -­  Assists  in  building  brand  awareness  and  credibility  if  worked  well. -­  Customer  service -­  Brand  awareness -­  Events  ––  using  #  (hashtag) -­  Networking  on  large  scale thinktank  media social  media  |  digital  |  website  design  
  • 6. -­  @,  Mention -­  DM,  Direct  Message -­  RT ReT ,   weet thinktank  media social  media  |  digital  |  website  design  
  • 7. Why  Twitter? -­  Marketing  and  Communication.   -­  Word  of  mouth Joint  Ventures,  Partnerships -­  Ideas,  creativity worked  the  platform  well. -­  Instant  Google  helper  ;;-­) -­  Great  place  to  connect-­build  up   -­  Breaking  news   -­  Story  telling -­  Exposure,  Interaction, -­  #  (hashtag) Connection,Relationships -­  Business  networking thinktank  media social  media  |  digital  |  website  design  
  • 8. What  is  Twitter -­  Micro  blogging   -­  140  characters  or  less -­  Real  time  conversation -­  Networking  hub -­  Word  of  mouth  on  speed! -­  Sharing  and  discovery  site thinktank  media social  media  |  digital  |  website  design  
  • 9. A  visual  guide  to  tedia thinktank  mwitter social  media  |  digital  |  website  design  
  • 10. 4  ways  to  Communicate  on   witter T -­  Tweet,  sharing  an  update  with  your  followers choose  to.  @sammutimer -­  RT,  Retweet  ––  sharing  another  persons  tweet  with  your  follow  base.   Can  go  viral. to  their  tweet  mail  and  email  inbox thinktank  media social  media  |  digital  |  website  design  
  • 11. Tweets  per  day  rising  every  year thinktank  media social  media  |  digital  |  website  design  
  • 12. Twitter  -­    The  How  to -­  Set  up  an  account  -­  www.twitter.com -­  Bio,  How  to  write  a  catchy  bio -­  Picture,  What  picture  to  use -­  Personality,  Be  yourself -­  Branding thinktank  media social  media  |  digital  |  website  design  
  • 13. Twitter  Applications,   For  a  more  effective  use  of  twitter. -­  Tweetdeck,  download  application  to  computer  iphone  smartphone -­  Groups,  Lists,  Stats,  Search -­  Cross  posting,  be  careful  not  to  cross  post  all  the  time.   thinktank  media social  media  |  digital  |  website  design  
  • 14. Benefits  of  Twitter Your  customers  are  already  on  social  media  sites  such  as  Linkedin   and   Twitter.   Why   try   to   get   them   to   come   to   you   when   you   can   communicate   with   them   on   platforms   that   they   already   use?   you   may  already  have  a  website,  but  only  people  who  are  aware  of  it  will   come  and  visit.  Twitter  can  be  useful  to  brand  your  business  to  it’’s   or  shop. thinktank  media social  media  |  digital  |  website  design  
  • 15. TweetDeck thinktank  media social  media  |  digital  |  website  design  
  • 16. Time  spent  on  social  media Australians  spent  7  hours  and  13   minutes  on  social  networking  sites   in  April  of  2010 thinktank  media social  media  |  digital  |  website  design  
  • 17. Search  tools thinktank  media social  media  |  digital  |  website  design  
  • 18. How   to   find   your   target   market   online? -­  Twellow.com -­  Advanced  search  on  twitter -­  Search.twitter.com -­  Socialmention.com -­  Follow  #  hashtags  ––  events  that  compliment  your  service thinktank  media social  media  |  digital  |  website  design  
  • 19. What   are   people   saying   about   you/your  service? Search  tools: Twitter  -­  www.search.twitter.com   Social  Mention  -­  www.socialmention.com thinktank  media social  media  |  digital  |  website  design  
  • 20. Twellow thinktank  media social  media  |  digital  |  website  design  
  • 21. Bit.ly thinktank  media social  media  |  digital  |  website  design  
  • 22. Social  Mention   thinktank  media social  media  |  digital  |  website  design  
  • 23. Measurement Know   why   you   are   using   Social   Media  and  work  out  your  goals  and   measurable  objectives thinktank  media social  media  |  digital  |  website  design  
  • 24. Twitter:  Advanced  Search 5   things   you   need   to   know   on  using  advanced  search  for   Twitter thinktank  media social  media  |  digital  |  website  design  
  • 25. Step  1 thinktank  media social  media  |  digital  |  website  design  
  • 26. Step  2 your  local  audience.  First  limit  your  search  to  that  certain  area thinktank  media social  media  |  digital  |  website  design  
  • 27. Step  3 are  a  recruiter  looks  for  terms  such  as  ““marketing””  and  ““consultant”” thinktank  media social  media  |  digital  |  website  design  
  • 28. Step  4 much  as  you  want.  You  can  search  tweets  in  certain  dates,  in  certain   people  or  even  search  for  the  attitudes  that  the  tweets  have  towards   the  terms! thinktank  media social  media  |  digital  |  website  design  
  • 29. Step  5 The  results  will  show  you  tweets  and  the  avatar  of  the  person  who   tweeted.   Now   you   can   really   get   started!   Begin   by   following   the   out  more.    Following  others  will  highly  increase  the  chances  of  them   following  you  back!   thinktank  media social  media  |  digital  |  website  design  
  • 30. Substance  has  to  be  there  behind  the  activity Putting  lipstick  on  a  pig,  just   gives  you  a  prettied  up  pig thinktank  media social  media  |  digital  |  website  design  
  • 31. Every  product  or  brand  has  a  beta  phase.  We  have  to  trust  that  the  company  has  a   vision  for  it  even  if  they  do  not  have  a  perfect  product  from  day  1.  Feedback  is  key. Mistakes  are  okay  as  long  as  you  have  a  good   motive  and  adopt  a  certain  degree  of  transparency. It’’s  all  about  the  people..not  so  much   the  technology.  ““thinkmaya””
  • 32. Brainstorm  the  worst  that   can  happen.  Prepare  your   style,  your  response,  your   social  media  platform  and   your  timing thinktank  media Have  a  crisis  management  plan social  media  |  digital  |  website  design  
  • 33. Have  a  policy Protect  your  brand,  your  staff  and  yourself thinktank  media social  media  |  digital  |  website  design  
  • 34. Connect  with  us!   phone:  03  90231487 info@thinktankmedia.com.au twitter:  @sammutimer, @thinktankmedia think-­tank-­media thinktank  media social  media  |  digital  |  website  design