1) Knowledge management is the systematic process of finding, organizing, and sharing information to improve employees' understanding in a specific area. 2) It turns knowledge into an organizational asset that can be used by more individuals to help with problem solving, learning, planning, and decision making. 3) Effective knowledge management helps deliver better services, build capacity through activities like training and skill development, and strengthen communication and community networks.

1. KNOWLEDGE MANAGEMENT
For Capacity Building, Continuous Learning and Change Management
Dr. N. Sai Bhaskar Reddy, CEO, GEO http://e-geo.org
K nowledge is a mix of experiences, values, information and insights that originates
and is applied in the minds of people. KNOWLEDGE MANAGEMENT is the
systematic process of finding, selecting, organizing, distilling and presenting information
in a way that improves an employee's comprehension in a specific area of interest.
O rganizational asset - Knowledge management turns knowledge
organizational asset that can be used by a broader set of individuals. Knowledge
management helps an organization to gain insight and understanding from its own
into an
experience. Specific knowledge management activities help focus the organization on
acquiring, storing and utilizing knowledge for such things as problem solving, dynamic
learning, strategic planning and decision making.
Knowledge can be captured as information in data bases, books and reports, guidelines,
visual aids and other means.
E ffective knowledge management can
help in fighting rural poverty; sharing our
knowledge with others will multiply its impact.
ACTIVITY
Effective knowledge management helps in
better delivery of services to various CAPACIT
Y
stakeholders in the following Capacity BUILDING
Building areas.
• TRAINING FACILITA RESEARC
TION H
• SENSITIZATION & AWARENESS
• IMPARTING SKILLS
• FORMTION AND STRENGTHENING
COMMUNITY NETWORKS
• IMPROVED COMMUNICATION
• DEVELOPMENT OF ORGANISATIONS
• INSTITUTION BUILDING

2. Discussion Paper KNOWLDEGE MANAGEMENT
A chieving Knowledge Management - Knowledge management involves identifying,
storing and sharing processes and can be achieved in many ways, ranging from
face-to-face communication to virtual conferences, from data sheets to whole
libraries. It means an organization choosing to manage knowledge depends on the type
of knowledge, its origins and its users.
K nowledge Management within ORGANISATION can be achieved through some of
these tools.
• Internet based Knowledge Sharing
• Open distance learning
• Online learning
• Technology based learning
• Video conferencing
• E-groups. etc
* Information technology is one of the many tools that can be used for storing and
sharing knowledge.
M ethods - The methods are formal and informal learning and training activities,
processes, and events via the use of all electronic media like Internet, intranet,
extranet, CD-ROM, video tape, DVD, TV, cell phones, personal organizers et cetera.
These tools are to achieve all types of Knowledge Sharing and communication.
1. one to one
2. one to many
3. many to one
4. many to many
A ctivities - Knowledge management: KM activities should respond to the demands of
people and provide relevant knowledge. Mechanisms such as knowledge-sharing
meetings, thematic groups, communities of practice, documents and data bases,
electronic networks, etc. should be used.
I CT – Knowledge Management - The unit costs of computers, communications and
transactions are declining towards zero, and electronic transfer is proliferating.
Electronic databases, audio and video recordings, interactive tools and multimedia
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3. Discussion Paper KNOWLDEGE MANAGEMENT
presentations have become available to extend the techniques for capturing and
disseminating content.
Knowledge Sharing - Model
Past Presen
t Staff Clients
Sea of paper
Help
Knowledge Desk
manager
Relevant Relevant polices,
bibliography guidelines, Most
Relevant reference procedures,GO’s frequently
Electronic Knowledge best asked
materials
Information is practice questions
often low
quality and hard Relevant
to find Best analytical knowledge is
tools made available Case studies
just-in-time
Tacit Knowledge
Most
knowledgeable Training Relevant Most frequently
gurus on key Material sector data made mistakes
issues in the past
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