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Knowledge management


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Knowledge management

  1. 1. KNOWLEDGE MANAGEMENT For Capacity Building, Continuous Learning and Change ManagementDr. N. Sai Bhaskar Reddy, CEO, GEO http://e-geo.orgK nowledge is a mix of experiences, values, information and insights that originates and is applied in the minds of people. KNOWLEDGE MANAGEMENT is thesystematic process of finding, selecting, organizing, distilling and presenting informationin a way that improves an employees comprehension in a specific area of interest.O rganizational asset - Knowledge management turns knowledge organizational asset that can be used by a broader set of individuals. Knowledgemanagement helps an organization to gain insight and understanding from its own into anexperience. Specific knowledge management activities help focus the organization onacquiring, storing and utilizing knowledge for such things as problem solving, dynamiclearning, strategic planning and decision making.Knowledge can be captured as information in data bases, books and reports, guidelines,visual aids and other means.E ffective knowledge management can help in fighting rural poverty; sharing ourknowledge with others will multiply its impact. ACTIVITYEffective knowledge management helps inbetter delivery of services to various CAPACIT Ystakeholders in the following Capacity BUILDINGBuilding areas.• TRAINING FACILITA RESEARC TION H• SENSITIZATION & AWARENESS• IMPARTING SKILLS• FORMTION AND STRENGTHENING COMMUNITY NETWORKS• IMPROVED COMMUNICATION• DEVELOPMENT OF ORGANISATIONS• INSTITUTION BUILDING
  2. 2. Discussion Paper KNOWLDEGE MANAGEMENTA chieving Knowledge Management - Knowledge management involves identifying, storing and sharing processes and can be achieved in many ways, ranging fromface-to-face communication to virtual conferences, from data sheets to wholelibraries. It means an organization choosing to manage knowledge depends on the typeof knowledge, its origins and its users.K nowledge Management within ORGANISATION can be achieved through some of these tools. • Internet based Knowledge Sharing • Open distance learning • Online learning • Technology based learning • Video conferencing • E-groups. etc* Information technology is one of the many tools that can be used for storing andsharing knowledge.M ethods - The methods are formal and informal learning and training activities, processes, and events via the use of all electronic media like Internet, intranet,extranet, CD-ROM, video tape, DVD, TV, cell phones, personal organizers et cetera.These tools are to achieve all types of Knowledge Sharing and communication. 1. one to one 2. one to many 3. many to one 4. many to manyA ctivities - Knowledge management: KM activities should respond to the demands of people and provide relevant knowledge. Mechanisms such as knowledge-sharingmeetings, thematic groups, communities of practice, documents and data bases,electronic networks, etc. should be used.I CT – Knowledge Management - The unit costs of computers, communications and transactions are declining towards zero, and electronic transfer is proliferating.Electronic databases, audio and video recordings, interactive tools and multimedia 2
  3. 3. Discussion Paper KNOWLDEGE MANAGEMENTpresentations have become available to extend the techniques for capturing anddisseminating content.Knowledge Sharing - Model Past Presen t Staff Clients Sea of paper Help Knowledge Desk manager Relevant Relevant polices, bibliography guidelines, Most Relevant reference procedures,GO’s frequently Electronic Knowledge best asked materials Information is practice questions often low quality and hard Relevant to find Best analytical knowledge is tools made available Case studies just-in-time Tacit Knowledge Most knowledgeable Training Relevant Most frequently gurus on key Material sector data made mistakes issues in the past 3