Info Tech Corporate Overview

Info-Tech Research Group
Corporate Overview

Info-Tech Research Group 1

Who is Info-Tech Research Group

• Since 1997, Info-Tech Research Group, Inc.
has focused on making the work of IT
professionals easier - and on helping them
achieve greater success.
• In 2010, Info-Tech became the 10th largest IT
research firm in the world.
• We serve over 24,000+ members around the
world – IT professionals at organizations of all
sizes.
• We provide you with action-oriented advice,
practical tools and real solutions.
• We know you don’t need more to read, so Learn more about Info-Tech as a company and the
we create research you can use. clients we serve: http://www.infotech.com/about.


An Objective View of the IT Research Market

Outsell’s Leader Board:
Info-Tech rated a “Rising Star”

• In 2011, Outsell (an independent
research house) completed a review of
the IT research industry
• Info-Tech Research Group was ranked as
one of the top 10 companies to watch
• Outsell reports place Info-Tech as a
“rising star” in this market ahead of
Gartner & Forrester in:
◦ Ability to execute
◦ In tune with tomorrow

Info-Tech Research Group is an interesting leader as it has seen 15 % to 20% growth
rates the past couple of years and has grown to be a solid footprint among CIOs at mid-
market firms. It built a robust set of web-based tools and provides actionable data as
well as advisory services for its target market.


Info-Tech Research Group – Three Core Benefits to Membership

Your Technology Build a World Class ITRG
Projects & Strategy IT Operation Experiences
 Deliver critical projects  Optimize core IT functions  Justify the value of IT &
on time and within compare spending to peers
 A Comprehensive Program
budget to help members build a
World Class IT Operation  Peer-2-Peer Networking
 Validate strategy &
 Develop new capabilities  Purchasing Optimization /
decision making without starting from Contract Review
scratch
 Compare & Evaluate  Analyst-Inquiry service
Vendors
 Workshops

Our membership provides unlimited access for your entire team.


Why Choose IT Research?

• IT research packages the IT Research & Advisory Memberships
knowledge gained from traditional High Quality – Low Cost
consulting processes with the  Research involves the same diligence and  Research insight and best practices are
expertise of research analysts. rigor as high-end consulting both transferable and reusable

 Trusted source of unbiased, in-depth  Knowledge is packaged and shared
• This packaged knowledge is then information across a broad client base

reusable and affordable to larger  Analysts are industry experts with real-  The IT Research model enables
world experience affordable access
audiences.

IT Research is: Searching the Web Management Consulting
(Vendor papers, blogs, newsletters) (Custom consulting engagements)
The most cost-effective way to equip
your staff with the IT knowledge and Questionable Quality – Low Cost High Quality – High Cost
guidance of an entire team of  Publications may have a vendor bias • Highly specialized consultants focus on
seasoned experts. your unique situation (customized)
 Author’s background may be unknown
• Any knowledge gained may not be
Thank you all for the great  Are they a trusted source? easily transferable
research. It saved me hours of  Depth of insight usually limited • The high cost of one-on-one consulting
time and effort . makes IT research a more affordable
 Time wasted searching, surfing and option
- Tamco Steel sifting through questionable content


Info-Tech’s Answer?
Affordable Solutions From a Trusted Source

Consulting:
Custom engagements
offer high quality – at
a high price
 Highly specialized
Info-Tech Research  Limited to the duration of the
engagement
 Requires larger investment
Consulting level insight –
$ without the custom price tag

Access to unbiased, in-depth research that’s
affordable for your entire team:
Internet:
Google, tech sites,  Always vendor-neutral
blogs… low cost –  Covers the entire spectrum of IT
technology and management issues
questionable  Provides more than knowledge – we
quality supply tools you can use to achieve
 Vendor bias measurable improvements
 Questionable sources
 Limited depth of insight

Level of Customization

Info-Tech Helps Professionals To:

1. Quickly get up-to-speed with
new technologies
2. Make the right technology purchasing
decision – fast
3. Deliver critical IT projects, on
time and within budget
4. Manage business expectations
5. Justify IT spending and
prove the value of IT
6. Train IT staff and effectively
manage an IT department
Info-Tech helps me to be proactive instead
of reactive – a cardinal rule in a stable and
leading edge IT environment.

- ARCS Commercial Mortgage Co., LP


Your Info-Tech Research:

Practical Tools and Unbiased Guidance

You need to: Research with Tools that Work
• Assess trends and developing strategy We take a project, break it down into steps,
• Make technology decisions and then provide you with the tools you need
• Implement new technologies and to get each step done.
processes
There’s no guesswork or hunting for resources
• Manage and improve IT operations
– everything is there when you need it.
Info-Tech research is created to help you Info-Tech provides you with step-by-step tools
succeed in all of those areas. and guidance that make just about everything
This is not just more for you to read. you do easier.
It’s tools, templates and advice that are Let’s talk about what you WON’T get:
created for practical application – the • vague predictions
research works the way you work. • biased recommendations or comparisons
• academic theories that don’t relate to
your real IT challenges


What Your Info-Tech Membership Includes:

• Practical tools, templates and • Personal service: real people to answer
guidance that cover a broad spectrum your questions and help you find the
of IT issues research you need, when you need it
• Step-by-step Solution Sets that
provide task-focused solutions to your Plus…
IT challenges
• Vendor/product evaluations and
• Access to World Class Operations – comparisons
comprehensive program for building
effective core processes
• Templates and policies centers
• Access to MeasureIT – custom • Extensive research library
benchmarking program for budget • Multi-format content: research videos
and staffing metrics and workshops

Custom Advisory Services:
In addition to all of the research outlined above, you have the option to have
on-demand phone or e-mail consultations with our Research Analysts.
That’s consulting-level insight into the challenges you’re facing – on call, when you need it most.


Info-Tech Solution Sets

Step-by-step roadmaps offer one-stop solutions
to your IT challenges
Solution Sets provide you with a comprehensive
package of advice and tools to walk you through the
key challenges you face, including:

• Executive presentation of all our key Help &
recommendations – communicate Service Desk
effectively with your own stakeholders Solution Map
• Supporting data and case studies from the
Info-Tech global network – leverage your
peers’ best practices
• Decision tools, templates and policies – get
the job done today
• Video summaries of our point of view and
analysis – get your team up-to-speed easily
using our subject matter experts

As seen in this sample Solution Map, we take a project, break it down into
step-by-step tasks, and then address those tasks from your point of view.


World Class Operations

Building a World Class IT Operation is the most
important component of any IT manager’s job

Core processes are the foundation of success & the most
important predictor of an IT Leaders effectiveness
To be successful IT Leaders simply must focus more time & attention on
Building Effective Core IT Processes


A World Class IT Operation is made up
of 36 Core IT Competencies
ITRG’s World Class Operations Framework Grounded in open
international standards…

Then refined by our 25,000
member community…

A Comprehensive Program
to help member build a
World Class IT Operation

“The most important way to improve IT department performance is
through core competencies development “


Beyond Practical Research – Workshops Get You To Results

Workshops: Leverage Best-Practices Research & Get to Action

• Unlike other Research firms we believe it’s important to help our members implement improvements
• An on-site 40-hour workshop which allows you to make systematic improvements to your core processes
• Workshops are designed to help focus attention, create alignment & ensure best practices are put to work at your organization
• Our workshops help you get to immediate impact and results and are tailored to your situation and needs

Workshops: Focused on You Implementing Improvements Diagnose
Current
• The goal of each Capability Optimization Workshop is to create tangible benefits State
and clear improvement as a direct result of the workshop
• Specific deliverables, goals, metrics & outcomes are established for Right-
Measuring sizing
each workshop. Benefits Capability Process
• Successful workshops will leverage our years of analyst experience & Optimization
written research to provide an engaging experience which focuses Workshop
on implementing and getting to measurable results.
• Each workshop begins by diagnosing the current state and then
focuses on designing high impact improvements based on Implementation Process
best-practices research Support Design
• Three & Six Month follow-up will occur to ensure benefit realization.

ITRG Workshops provide the best-practices and implementation support
necessary to help an IT leader build a World Class IT Operation


Building a World Class IT Operation Starts Today

1
Make Core IT Processes
your Priority
• Core process improvement is the path
to sustainable IT performance
Leverage ITRG Research
• Leverage ITRG World Class
2 Operations and Tools
Evaluate what will
BUILD A
have the Biggest Impact
WORLD CLASS
• Determine your department’s
strengths and weaknesses IT OPERATION
Leverage ITRG Workshops
3
• Leverage ITRG World Class
Create a Road-Map Operation Workshops delivered on-
site with your Leadership Team
of Improvement
• Commit to a roadmap of systematic
core process improvement


MeasureIT: Custom Peer Benchmarking

Instant custom budget and staffing benchmarking that is completely customized to your
company is included in your membership.
Get valuable insight into your own staffing and spending
practices using MeasureIT to compare your department
against companies with similar demographics.

The data provided by MeasureIT will help you:
• Justify your spending and get your budget approved with
valuable data custom to your company
• Compare your staffing practices with those of your peers
• Impress your executives with over 100 metrics that are
impossible to find anywhere else - generated immediately
after you complete the MeasureIT survey Learn More:
• MeasureIT for Budgets
• MeasureIT for Staffing
Over 1,200 companies have already completed a MeasureIT
survey, so we can provide meaningful results instantly with We have been using [MeasureIT] to support
the data relevant to your company and your industry. our ongoing IT assessment. I have found it
very helpful

- Dakota Country, MN


Your Questions + Our Analysts =
Custom Answers, On Demand

Included with Silver and Gold Memberships

• When you’re making critical Rely on our experienced analysts
decisions, expert guidance for answers when you:
can mean the difference
• Need assistance at key times of the year:
between success and failure.
• Justifying your spending or budget
• An Info-Tech Silver or Gold level Performance appraisals
• Process audits
membership gives you on-demand
access to the expertise of our entire • Need to build consensus by leveraging third-
team of analysts… on call, when party guidance
you need it. • Require objective advice or validation when
making major technology decisions
[The analyst’s] expertise in diverse technology spaces has
helped AGI identify and select proven, mature vendor You get consulting-level insight, one-on-one, to
solutions which, allowed us to narrow our decision making help with your IT, business and strategy
challenges.
process and focus on the solution implementation rather
than spending exhaustive time in research.

- Affinity Group


When Will You Need A Subject-Matter Expert?

Throughout the course of any project or initiative, you
can rely on our analysts’ insight to help solve your
technical, business and strategy issues.

One phone call gives you the guidance
of an expert.

Connect with an analyst when you need to:

 High-level planning  Detailed scoping  Implementation & deployment
 Technology review  Vendor review & selection  Process audit & risk
 Business case development  Negotiating & contracting management review
 TCO justification  Case study discussion  Annual reporting, performance
 Supporting metrics management, department
planning & budgeting


Peer to Peer Networking

Facilitated
Coordinated • During the meeting, our expert facilitator
Our facilitator handles the clarifies, summarizes, and keeps the
admin hassle: conversation on-track.
• identifying the appropriate
peers
• coordinating calendars
You get a co- • We ease the discomfort of relationship-
building.
• setting-up the appointment
• supplying the conference
bridge
ordinated, facilitated
Your Questions
conversation with We work with you to
clarify and scope your
conversation topic within
Knowledgeable Peers
ITRG screens potential knowledgeable peers 48hrs. We use this to
formulate the meeting
conversation partners to
ensure fit in terms of industry,
size, revenue, role, and
about your questions agenda, sent out in
advance.
experience.
on-demand, followed Summary Report
Our facilitator summarizes
by a summary report. the key points
important insights in a
and

On-Demand -Joel McLean post-call document sent
We schedule your conversation to suit your to all participants within 24-
urgency. Need the conversation by Founder and President,
hours.
Wednesday? We pull out all stops to make Info-Tech Research Group
it happen!


IT Strategy & Leadership Silo

Included with Silver and Gold Memberships

Because it’s critical to bridge the Our IT Strategy and Leadership Silo research provides
gap between IT and the rest of clear, strategic advice on the use of technology that:
your business… • Helps IT Leaders and CIOs communicate effectively
in the language of business
 Info-Tech delivers the tools you need to • Speeds up your daily tasks with customizable
develop and execute an IT-business management tools (e.g. ROI calculator, GAP Analysis
strategy. Template)
• Supports your strategy development (Strategic IT
Planning & Governance best practices methodology)
 You’ll stay on top of the rapidly changing
• Examines the specific IT issues faced by your industry
tech landscape – without wasting time
with industry-focused business case examples
searching through a sea of questionable
Extends the IT strategy program in OptimizeIT to
resources.
include an evolving business/IT relationship

 Our analysts have real-world IT Exclusive Benefits include:
experience. They’ll filter the trends from 1. Analyst Access via phone or email
the fads and give you honest, objective IT 2. Events (All members)
management guidance. 3. Roundtable Conferences – groups of up to 10


Access for your Team

Helping you work together for better results

Info-Tech memberships are based on a team licensing model
that allows access for all IT staff.

Making our research available to your team results in:
• Improved productivity. Each team member will spend less
time hunting for tools and resources to get things done
when they can rely on their Info-Tech membership to provide
comprehensive solutions specific to the project at hand.
• Easier knowledge sharing and training. Processes and best
practices can be readily applied by all team members,
making it simple to pick up where someone else leaves off.
• Consistent access to our tools and resources. Keeping
everyone on the same page can be a challenge; providing
your entire team with access to our research ensures that
proven methodologies and effective tools can be applied
throughout the department.


IT Solutions that Makes Sense

Choose the level of customization that suits your needs best

Custom On-Site Consulting
Engagements

Access to Analysts
Gold and Silver IT Strategy and Leadership Silo
Memberships

Online Research Membership Online Research
(Bronze level access)


Building on World-Class Research

Info-Tech Consulting Services
Info-Tech recognizes the full-value of our Solution Sets come from your ability to adapt and deliver to
your organization—we can help you get there.

Degree of
Customization
CONSULTING SERVICES

ADVISORY SERVICES Adapting to
Your Organization
ONLINE RESEARCH Validating Your
Direction & Approach
Evaluating
Solutions & Options

Determining
Your Needs

Execution Complexity

Helping You Get Maximum Results

Info-Tech consulting provides the flexibility to help you achieve desired results either by
going ‘deep’ into solutions or going ‘wide’ across your IT division or organization.

ONLINE ADVISORY CONSULTING
RESEARCH SERVICES SERVICES

Your Challenge Our Advice Our Assistance
• Situation • Clarity • Assessment
• Opportunity • Impact • Support
• Solution • Decision • Adaptation

Online Insight On-site


McLean & Company’s People Management Research

Included with Info-Tech Premium Memberships

Because technology and processes McLean & Company offers you the advantage of a
mean nothing if you aren’t team of HR experts providing effective tactics for:
• Recruiting
managing your people. • Compensation
• Employee Engagement & Retention
We Help You: • Performance Management
 Apply people management best practices • Talent Management/Development
• Human Capital Metrics
 Develop effective talent acquisition & • Change Management
retention strategies • Leadership
 Build a high performance culture • Organizational Design
 Maintain a progressive set of people
management policies and procedures You can rely on us as a single trusted source for:
• Best practices research
 Demonstrate the business impact of • Tools and templates
effective people management
• Policies
 Stay abreast of people management trends • Job descriptions
and technologies


Info-Tech Consulting Services

Sample Consulting Engagements:
IT Diagnostic Strategic IT Planning
An IT Diagnostic consulting engagement An IT Strategic Planning consulting
helps you identify key areas of risk and engagement helps you identify, prioritize,
inefficiency, and to build an action plan. and plan for mission critical IT projects.
DRP/Business Continuity Vendor Management
A Disaster Recovery Plan Business Continuity Traditional approaches to Vendor
Planning consulting engagement enhances Management benefit the vendor
your capacity to plan for and manage critical disproportionately. A Vendor Management
outages. consulting engagement prepares you to
select vendors, not just products.
Microsoft Licensing Security Testing
A Microsoft Licensing consulting Our Security Testing service allows you to
engagement ensures you accurately view your security posture from the hacker’s
understand your license inventory, so you perspective. Our reports provide a fully
can make proper licensing decisions, functional snapshot of your current security
minimize costs, and ensure compliance. posture.


Harness the Insight & Experience of 24,000+ IT Professionals

The Info-Tech Member Community
Sharing Best-Practices since 1997
It just makes sense.


Our Trial Membership program will get you help
on any IT project you're working on. You'll get access to
our research, tools, advice and project help.

Start Your Trial Membership

Or Visit:
ww.infotech.com

Customer Service: 1-888-670-8889
Outside North America please call: +1-519-432-3550
customerservice@infotech.com


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