- Kirklees Council's Looking Local project provides government services and information to residents through multiple channels including digital TV, mobile phones, and kiosks. - While internet access has increased, nearly 50% of low-income households and many disabled and elderly people remain offline. Additional self-service channels are needed to deliver services efficiently. - Looking Local launched an iPhone app in late 2010 and is developing an Android version to provide local reporting and all Looking Local services through smartphones. It aims to "shrink wrap" any partner content into mobile apps to expand access on multiple platforms.