1. WORK EXPERIENCE
PERSONAL INFORMATION Sara Magdi Naim Issa
237 – Street 1A – Pyramids Gardens – Khofo Gate
33359389 01008255426
sara_magdi24@hotmail.com
Date of birth 31/10/1989 | Nationality Egyptian
(From March 2012- to present)
(From March 2012- to January
2013)
(From January 2013- to
present)
(From January 2016-
present)
(From August 2011- to
March2012)
CustomerService Executive French At HSBC Electronic DataServiceDelivery
Secured Lending:
▪ Chequebook Department
Processing Chequebooks orders and revoking payments which have missing documents
and sending the case to the branch for checking.
Banking Operations:
▪ PCE Legal Enforcement :
Handling inquires received from the pubic treasury in France.
 Working on the following queues Debit, Credit and Middle office.
 Provinding knowledge and training to existing team for various queues and also to
new joiners.
 Preparing daily ,weekly and monthly reports for the team members. (Adherence,
volume , Quality & Overtime)
Cross-training in Account Closure
To have various knowledge in different processes.
Assistant administrative in Hiper-com, a French promo agency retail
 Performing scanning interviews in both English and French languages with the
candidates, selecting the qualified candidates and shortlist them to the manager.
 Data Entry for the flyers and the marketing clients.

2. EDUCATION
PERSONNAL SKILLS
ADDITIONAL INFORMATION
(from 2007 –to 2011)
(from 1994–to 2007)
License degree of Al-Alsun Faculty
▪ Written translation, literature & civilization , grammar, composition,
Arabic language and Spanish
Mention : Good (7th )
General Secondary Certificat from Collège du Sacré Cœur Ghamra
Art Section 94,75% (7th)
Languages skills ▪ English : Excellent
▪ French : Excellent
▪ Arabic: Mother Tongue
▪ Spanish : Basics
Organisational / managerial
skills
▪ Excellent communication skills
▪ Good time management skills
▪ Good teamwork
▪ Problem solving ability
▪ Self-motivated
▪ Ability to work under pressure and creativity
Computer skills
Personal interests
▪ Microsoft Office™ ;
▪ ICDL certification
▪ Internet User
▪ Reading
▪ Aerobics
▪ Socializingwith friends
▪ Sudoku
Courses ▪ Diploma of French Language (DELF – B1) in 2006
▪ French conversation course at Ain shams university, faculty ofAlsun in 2010.
▪ English conversation course –level intermediate, at the British Council in 2013.