1. 1
PERSONAL DETAILS
Full name: Panayiota Neocleous Nicolaou
ID Number:703591
Email : nayianikolaou@gmail.com
Mobile Number : 00357 99513737
Address: 1 Achilleos Street, 6030, Larnaca, Cyprus
PERSONAL STATEMENT
A competent passionate , liable and hardworking person with a friendly personality
with over a 25 years experience in the position of Bank Teller - Cashier including the
ability to communicate to customers clearly and politely. Well - Organized and willing
to accept responsibility and work autonomously in meeting deadlines and specific
targets promptly, which are set by the managers.
EMPLOYMENT
1. Multifunctional Teller
Bank of Cyprus BOC | Larnaca
01.02.2014 - 15.06.2016
2. Customer service Officer (Teller)
Cyprus Popular Bank ( Marfin Laiki Bank ) | Larnaca
09.04.1991 - 31.01.2014
Duties :
Receiving and processing all incoming payments. Wire transfers , bank drafts
and cheques in various currencies. In addition handling all Cashier related
enquiries from clients either in person , by phone , email or written
correspondence.
o Cash handling and cashing up large amounts of money.
o In charge of all foreign currencies.
o Introducing and explaining to the customers the use of the Electronic banking
systems.
o Responsible for the ATM machine by daily check for the sufficient funds of
money.
o Contributing to the customers’ satisfaction by offering excellent customer
service.
o Completing special requests by closing accounts.

2. 2
o Taking orders for cheques while providing special statements, copies, and
referrals.
o Renewing of fixed deposits.
o Ensuring that the tills balance up after verifying that signatures are correct
and written as well as the numerical amounts agrees at the end of the day.
o Arranging and generating appointments for the savings and mortgage
advisors.
o Explaining, promoting, selling and issuing all kinds of bank cards.
ACHIEVEMENTS:
o Chief cashier and responsible for ordering a supply of cash to meet the daily
needs.
o Contributed for the team effort by accomplishing related results as needed.
o Attained better product knowledge.
o Maintained customer confidence and protected bank operations by keeping
information confidential.
o Attended training and motivating seminars in a frequent manner.
PROFESSIONAL DEVELOPMENT
(TRAINING & SEMINARS)
o Anti-Money Laundering Seminar – 15.06.2015
o Bluepoint 2015 – 20.05.2015
o Finesse 2015 - 05.05.2015
o Counselor 2015 - 21.04.2015
o Work Security – 09.12.2104
o Customer Service Programme 2014 – 11.11.2014
o All about Customer’s Needs – 24.09.2014
o Cashier Training – 09.12.2013-11.12.2013
o Co-operation for Co-creation – 23.10.2013
o T24 3rd Stage Banking – 13.03.2013
o Coin Authentication – 08.10.2012
o Sales/ REFERRALS – 10.02.2012
o Prevention of Money Laundering – 09.06.2011
o Safety & Health at Work & Fire Safety – 07.04.2011
o T24 2nd Stage Group 4 – 05.04.2011
o Promotion, Operation & Card System – 27.04.2010
o Know, Choose & Promote Product – 22.02.2010
o Prevention of Money Laundering – 09.12.2009
o Work-Life Balance – 12.03.2009
o Health & Security at Work: European Framework – 12.11.2008
o Staff Performance Appraisal System – 05.02.2008

3. 3
o From pound to euro-Customer Service – 15.11.2007
o Euro Security – 05.07.2007
o On-Line System: Advanced Stage (Part B) – 20.06.2006
o New Card System (On-The-Job Training) – 22.03.2006
o On-Line System: Advanced Stage (Part A) – 14.03.2006
o Information Security Awareness Training – 14.12.2005
o Training Programme Sellers-Tellers – 14.06.2005
o Robbery – Prevention & Dealing Measures – 11.06.2004
o Introduction MS-Windows 2000 System – 25.02.2002
o Products – 01.07.1999
o SWIFT System – 24.03.1999
o Introduction to Euro – 14.12.1998
o Purchase of For. Cheques for Collection – 09.02.1998
o SWIFT System – 24.05.1994
o Telephone Skills – 26.04.1993
o FX & CIS – 20.11.1992
o The new appraisal system – 22.01.1992
EDUCATION
o 1987 - 1989 Straffordshire University , P. A. College – Larnaca
Higher Diploma in Business Studies - Pass
o 1984 - 1987 Saint George , High School (Lyceum) - Larnaca
LANGUAGES
o Greek Language (Native)
o English Language (Excellent User)
1989 G.C.E - O. LEVEL
KEY SKILLS AND COMPETENCIES
o Excellent communication and Customer facing skills.
o Commitment to career and career motivation.
o Teamwork and excellent relationships with colleagues.
o Accurate , responsible and obedient in all assigned duties.
o Keyboard skills.
o Great literacy and numeracy skills.
o Flexible regarding working hours.
o Dependable and truthful.

4. 4
o Planning, professional and correct preparation as well as good time
management skills.
o Comprehensive understanding of industry and regulatory laws and
regulations.
o Flexible regarding working hours.
o Productive and efficient under pressure and under difficult circumstances.
o High technical skills - able to use Word, Computer Managing Files and
Company financial support systems e.g. Temenos T24 banking and financial
software, Finesse, Bluepoint Bank software and card system.
VOLUNTEERWORK
o Member of Pancyprian Anticancer Community (Poreia Christodoulas).
o Member of Radiomarathonios Foundation.
PERSONAL INTERESTS
Traveling | Literature | Organizing Events
*REFERENCES
References are available upon request.