1. Abdullah Abdurrahman Mufleh Abbadi
Amman, Jordan
+962 7 99 57 4445
ABDULLAH ABDURRAHMAN MUFLEH ABBADI.
OBJECTIVE Obtain a challenging leadership position applying creative problem solving and
professional management skills with a growing company to achieve optimum
utilization of its resources and maximum profits
EDUCATION AL-BALQA' APPLIED UNIVERSITY.
Bachelor's Degree in Business Administration, Feb 20, 2014.
WADI AL-SEER HIGH SCHOOL.
Tawjihi.
WORK HISTORY BANK OF JORDAN. FROM MAY 04, 2014 – PRESENT.
HEAD TELLER. FROM AUG 2, 2018 – PRESENT.
Sweifieh Branch.
- Supervises a teller line that processes a variety of financial transactions including check cashing,
withdrawals, deposits, and loan payments.
- Ensures that tellers are trained and comply with all regulatory and security policies and
procedures.
- Assists tellers with more complex tasks, approves exception transactions, backs up tellers and
performs teller duties as needed.
- Motivating the other bank tellers to remain friendly and professional at all times.
- Responsible for Acceptance and the auditing, reporting and balancing of cash draw.
- Manages the branch currency levels, tracks currency shipments and deliveries.
- Contributes to the development of processes and procedures.
TELLER. FROM MAY 4, 2014 – AUG 1, 2018.
Sweifieh Branch.
- Assisting customers with processing transactions, such as deposits, withdrawals, or payments.
- Resolving complaints or account discrepancies, and answering questions.
- Informing customers about Bank products and services.
- Tracking, recording, reporting, and storing information related to transactions, bank supplies, and
customers, ensuring all information is accurate and complete.
- Maintaining and balancing cash drawers and reconciling discrepancies.
- Handling currency, transactions, and confidential information in a responsible
manner.
2. COURSES: Courses with Dale Carnegie:
- Introduction to Customer Service Practices & Role Plays.
- Introduction to Communication and Presentation Skills.
- Introduction to Innovative Problem Solving and Critical Analysis.
- Selling Skills.
Courses with Nibras:
- Foreign Account Tax Compliance Act (FATCA) – Jordan.
- Anti-Money Laundering and Counter Terrorism Financing & International Sanction Lists
– Jordan.
Courses in Training Center at Bank Of Jordan:
- Introduction to E-Cannels.
- Risk Awareness.
- Introduction to Code of Conduct.
- Introduction to Cash and Check Handling.
- Security Features.
- Introduction to Account and Deposits.
- Introduction to Customer Experience.
- Products & Bundles.
- Introduction to Policies and Procedures.
- FATCA.
- Introduction to Loans.
- Introduction to Cards.
- Introduction to AML.
- Introduction to Information Security.
- Introduction to Quality Management and Customer Experience.
- Introduction to ECC.
- Introduction to Compliance.
- Credit Card Operation.
SKILLS Computer Skills: Proficient with Microsoft Word, Excel, and PowerPoint.
Interpersonal Skills: Confident public speaker. & Ready to work with team as well as individual.
Communications: Good in Arabic and English language.
PERSONAL
INFORMATION:
Name: Abdullah Abdurrahman Mufleh Abbadi.
Date of Birth: 30/04/1990.
Marital status: Single.
Address: Amman, Jordan.
Phone: +962 7 99 57 4445.
References Upon Request.
