5. STEP 1
Phases of Endings:
Endings
WHY ?
Why us?
Why Now?
What did we do wrong?
Why didn’t we know?
Are you hiding something?
Am I in or Out?
Why me?
6. STEP 1
What Leaders Can Do
Endings
Acknowledge
the losses
Honor the Past
Mark the Endings
7. STEP 1
What Leaders Can Do
Endings
Sell the Problem First
Expect and Acknowledge a
Variety of Reactions
10. STEP 2
In Limbo
Neutral Zone
Disoriented
Anxiety over Future
Lack of Motivation
Lack of Productivity Low Participation
Rumors
Vague Directions
Insecurities
Complaining
12. STEP 2
What Leaders Can Do
Neutral Zone
Explain Neutral Zone
Validate Feelings
Admit you don’t have
all Answers
Be Optimistic
Share Info Often
13. STEP 2
What Leaders Can Do
Neutral Zone
Strengthen Intragroup
Support
Set Up Transition
Team
Feedback Boosting
Morale
Focus on What You
Can Control
14. STEP 2
What Leaders Can Do
Neutral Zone
Involve People in
Designing the “New”
Lead them to Innovate
Create Temporary
Structures
