This document presents an introduction to Total Quality Management (TQM) in the pharmaceutical industry. It defines TQM as a management system centered on quality that aims for long-term success through customer satisfaction. The document outlines the contents to be covered, which include definitions of TQM, advantages, aspects of TQM like tools/techniques, customers as a driving force, and culture. It concludes that TQM encourages employee participation and reduces rework, helping organizations achieve quality and success.

1. IMPORTANCE OF TOTAL
QUALITY MANAGEMENT
IN PHARMACEUTICAL
INDUSTRY
Presented By-RASHMI SINHA
M.Pharm(I YEAR)
Pharmaceutics
DATE-6/11/19
SUBJECT–MODERN PHAARMACEUTICS

2. CONTENTS
> INTRODUCTION
> DEFINITION
>ADVANTAGES
>DISADVANAGES
>ASPECTS OF TQM
>TQM MODEL
> CASE STUDIES
> CONCLUSION
> REFERENCE

3. Total Quality Management(TQM)is a
management based system or approach
of an organisation centered on quality,
based on the participation of all its
memebers and aiming at long term
success through customer satisfaction
and benefits of all members of the
organisation and society.
INTRODUCTION1,2

4. TOTAL-made up of whole
QUALITY-degree of excellence a product or service provides
MANAGEMENT-act , art or manner of planning , controlling
and directing. 2
Total Quality Management is defined as integrated organisational
effort designed to improve the quality at every level.
The process to produce a perfect product by a series of measures an
organised effort by the entire company to prevent or eliminate errors
at every stage in production is called totalqualitymanagement.3
DEFINITION

7. COUNTING-Tools ,techniques and training in their
use for analysing ,understanding and solving
problems.
CUSTOMERS-Quality for the customers as a
driving force and central concern.
CULTURE-Shared values and beliefs, and
expressed by leaders ,that define and support
quality.
THREE ASPECTS OF TQM 1,3

11. Thalidomide Disaster (CONTD)…

12. >TQM encourages participation amongst employees,
managers and organisation.
>It reduces rework nearly to zero.
>Work culture and complete involvement of the
emloyees at the work place.
>Controls should be practiced rigorously.
>Thus quality is an important ingredient to an
organisational success which can be achieved by TQM.
CONCLUSION

13. .Textbook of total quality management
by S.Rajaram and M.Shivakumar,2010.
.Textbook of total quality management
by B.Janakiraman and RK.Gopal.
.Textbook of making total quality
management work by KIT Sandgrove,
kogan page india limited.
REFERENCE