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Effective team performance


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Effective team performance

  1. 1. Effective TeamPerformance
  2. 2. Effective TeamPerformance
  3. 3. Introduction Activity• What is your name, department?• Where did you grow up?• Tell us about your first car?• What was your first job?
  4. 4. How do youdefine ……TEAM?
  5. 5. TEAMA group of peopleorganized to worktogether to accomplisha common purpose forwhich they shareaccountability
  6. 6. 3 Key Factors• Putting people together to work• Having and overall common purpose• Being mutually accountable
  7. 7. How do youdefine ……TEAMWORK
  8. 8. Teamwork is…. Cooperative effort by the members of a group or team to achieve a common goal
  9. 9. The Terrible TwentyWhy Some Teams Struggle
  10. 10. Six Critical Skills of Team Members• Interpersonal communication• Systematic problem-solving• Planning and goal setting• Collaborative conflict resolution• Group decision making• Meeting management
  11. 11. ActivitySystematic Problem Solving and Conflict Resolution
  12. 12. Ten Qualities of An Effective Team Player• Demonstrates reliability• Communicates constructively• Listens actively
  13. 13. Ten Qualities of An Effective Team Player• Functions as an active participant• Shares openly and willingly• Cooperates and pitches in to help
  14. 14. Ten Qualities of An Effective Team Player• Exhibits flexibility• Works as a problem-solver• Treats others in a respectful and supportive manner• Shows commitment to the team
  15. 15. 8 Roles of a Team Leader• Provide Purpose• Establish Shared Ownership• Develop Team members to the fullest potential• Build a star team, not a team of stars• Motivate and inspire team members• Lead and facilitate constructive communication• Monitor, but don’t micromanage
  16. 16. Supervisors as Coaches • Meet Regularly • Give lots of feedback • Help resolve problems and conflicts • Push accountability • Mentor
  17. 17. Encourage Excellence• Review Progress Regularly• Provide constructive feedback• Support Professional Development• Address problems constructively and timely• Recognize successes
  18. 18. Seven C’s of Effective Team Performance ClarityAn understanding of the teams purpose, expected outcomes, roles, responsibilities, andexpectations
  19. 19. Seven C’s of Effective Team Performance CapabilityHaving the necessary skills and knowledge to complete tasks efficiently and appropriately.
  20. 20. Seven C’s of Effective Team Performance CollaborationAn understanding of how to work together and use resources effectively to achieve teamgoals
  21. 21. Seven C’s of Effective Team Performance Commitment A high degree of commitment to the team’s mission and to each other.
  22. 22. Seven C’s of Effective Team Performance CommunicationAn understanding of positive communication practices, including active listening, and giving and receiving feedback
  23. 23. Seven C’s of Effective Team PerformanceContinuous Improvement An commitment to continuously improve work processes and team effectiveness.
  24. 24. Seven C’s of Effective Team Performance CreativityConditions that encourage diverse thinking, new ideas, and innovative solutions
  25. 25. What is Teambuilding?Two Categories of Team-Building• Social Activities•Team-Related Exercises
  26. 26. Team Building Exercise ShipbuildingShipbuilding SHIPBUILDING
  27. 27. Comparison of a Team Coach and a Work Group BossFunction Coach of Team Boss of Work GroupControl and Plays leadership role and Nearly total controlresponsibility of group pushes accountability so and responsibility for that team members the group; the share in what affects the authority figure team as a wholeOutcomes focused on Performance results and Business, work development of team getting doneExtent of guidance Frequent. Teaches, Rare. Guides more supports, clarifies by telling people what direction, gets resources, to do gives feedback, encourages, challenges
  28. 28. Comparison of a Team Coach and a Work Group BossFunction Coach of Team Boss of Work GroupCommunication flow Group level and one- Moore often one-on-with staff on-one one Two-way interactions More one-way interactionsDecision making, Involves team in Makes moreplanning, problem issues affecting the decisions, planssolving group Solves most problems Consults to seeks affecting the group consensus