2. Reengineering is the fundamental rethinking and redesign of
business processes to achieve dramatic improvements in
performance.
Reengineering transforms how Organisations traditionally produce
and deliver goods and services.
It focuses on processes and not on tasks, job or people.
MEANING
4. FOCUS ON PROCESSES
Its main focus on work processes.
It helps to break down the vertical orientation of functional and
divisional organizational structures.
Its value flows horizontally across functions to satisfy customers.
5. WHY REENGINEERING IS
NECESSARY?
Customers
• Demanding
• Changing Needs
Competition
• Local
• Global
Change
• Technology
• Customer preferences
6. KEY CHARACTERISTICS
Radical improvement
Integrated change
People-Centred
Focus on End - Customers
Process - Based
8. STAGES OF REENGINEERING
1) Application Stages
i. Prepare the organization
ii. Fundamentally rethink the way works gets done
a. Identify and analyse core business process
b. Define performance objectives
c. Design new processes
iii.Restructure the Organization around the new business
process
2) Results from Reengineering