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Organization change means it is process by which organizations
move from present state to some desired future state to increase
their efficiency
Nature of Organization Change
It is vital when company want to avoid immobility.
It is a process not an event.
Normal and constant.
Fast and increase competitiveness of present state.
It is Natural and reaction due to external sources and Pressure.
It a shift from current to future steps and a new process.
It is depend on the organizational culture
Change
Historical and Political
Evolution
People Management
and
Organization
Organizational Culture
Change Management
Historical and Politics-
•Where do the origins of the company lie and what are the associated values
•What are the perception of the customers hold about the company.
•What are the proposal by the individuals and what are their experiences they have
in the previous change.
•What are the condition and norms are they protect the rights or threatened
•What is the relation of power within the Organization and will that change.
•What will be the change in balance power and who will be the winner and loser.
Management and Organization-
•Senior Management more strategic stance and progress through encouragement
and innovations.
•The role of line Manager change from autocrat to Facilitator.
•Boundaries between jobs, Division and departments become blurred
•Project and group work both increases
•Multi Skill HR demand increases.
•Employees are required to be customer facing
People
•The Reaction of peoples in a small change.
•Terms,Pay,promotions,Salary and Wages and Conditions
•Carefully think about the every job changes.
Level of Changes and its Importance
Individual level
Group Level
Organizational Level
Individual Level Change-
•Change in job profile.
•Change in assignment
•Physical move to other location.
•Transfer and job Enlargement
Group Level Change-
•The change in Work flow.
•The Change in Job Design.
Organizational level Change-
•It is both individual and group level change
•Decision made by the top Management
•They occur a long period of time planning and implement.
•Reorganizational structure
•Changing organizational objectives
Types of change
1.Evolutionary Change
2.Revolutionary Change
• This is not a drastic and sudden change
• It is the constant approach and incremental change.
• Adopt and adjust strategy not better to change the
organization.
• TQM is one the strategy which is used in Evolutionary
Change.
1. Evolutionary Change(TQM)
Total Quality Management (TQM)
Total Quality Management is a people focused Management
use to continuously customer satisfaction at continually lower
cost.
TQ-Total Quality is a systematic and Continuous approach
which analyze all the employee by function from top to
bottom of all the departments and develop whole employee
and Organization in an integration Manner
Measurements in TQM
•Breach of promise
•Performance to standard
•Accidents
•Process in control
•Timing cost
•Availability of Raw Materials
•Cost of Quality
Principle of TQM
Delight the customer-
1.Customer means employees satisfaction
2.Internal customers are real
Management By fact-
1.All Work in Process
2. Measurement
People Based Management
1.Team Work
2.People Make Quality
Continuous Improvement
1.Continuous improvement cycle
2.Prevention
Systems
Management
Process
People
Change by TQM
System-
System Means the Quality control by statically measurement which provides the
accurate data about operation ,Failure, Loss and Others .
And By Bench Marketing putting other organization in process which are
successfully delivering the quality.
Process-
TQM is a continuous and review Process through project improvement, waste
elimination, and Process chain re-engineering.
The defective Products and customer complaints, Role of Individual and group and
monitor the total process chain.
People-
What is the individual value ,growth and contribution of the people for the
organizational growth and hiring process, employees turnover,estblishing quality
circle.
Management-
The Top Management Vission,Mission for the organization, their commitment for
quality, employees and appreciation of decision of employees has to be monitored
Role of TQM in OD
•Aggression Hiring
•Job Redesigning and Job Creation.
•Expand Training and development
•Manage Turnover.
•Redirection to team
•Lay off and termination where required
•Renegotiation on Labor Agreements
Revolutionary Change (Re Engineering)
By In 1990, Michael Hammer
The fundamental rethinking and radical redesign of core
business processes to achieve dramatic improvements in critical
performance measures such as quality, cost, and cycle time.
Reengineering is the fundamental rethinking and radical redesign
of business processes to achieve dramatic improvements in critical
contemporary measures of performance such as cost, quality,
service and speed.
Process is a structured, measured set of activities designed to
produce a specified output for a particular customer or market. It
implies a strategy
1. Customer focus. Customer service oriented processes aiming to eliminate
customer complaints.
1. Speed. Dramatic compression of the time it takes to complete a task for key
business processes
2. Compression. Cutting major tasks of cost and capital, throughout the value
chain. Organizing the processes a company develops transparency
throughout the operational level reducing cost.
3. Flexibility. Adaptive processes and structures to changing conditions and
competition. Being closer to the customer the company can develop the
awareness mechanisms to rapidly spot the weak points and adapt to new
requirements of the market.
4. Quality. Obsession with the superior service and value to the customers.
5. Innovation. Leadership through imaginative change providing to
organization
competitive advantage
OBJECTIVE OF RE-ENGINEERING
Business Process Reengineering Life Cycle
Define corporate visions
and business goals
Identify business
processes to be
reengineered
Analyze and measure
an existing process
Identify enabling IT &
generate alternative
process redesigns
Evaluate and select
a process redesign
Implement the
reengineered
process
Continuous
improvement of the
process
Visioning
Identifying
Analyzing
Redesigning
Evaluating
Implementing
Improving
Enterprise-wide engineering
Process-specific
engineering
The Envision stage: the company reviews the existing strategy and business
processes and based on that review business processes for improvement are
targeted and IT opportunities are identified.
The Initiation stage: project teams are assigned, performance goals , project
planning and employee notification are set.
The Diagnosis stage: documentation of processes and sub-processes takes
place in terms of process attributes (activities, resources, communication,
roles, IT and costs.
The Redesign stage: new process design is developed by devising process
design alternatives and through brainstorming and creativity techniques.
The Reconstruction stage: management technique changes occur to ensure
smooth migration to the new process responsibilities and human resource
roles.
The Evaluation stage: the new process is monitored to determine if goals are
met and examine total quality programs.
Process Innovation vs
Incremental Improvement
TQM Re Engineering
Change Gradual, constant Abrupt, volatile
Effects Long-term, more subtle Immediate, dramatic
Involvement From few to everybody A few champions
Investment Low initially, high to sustain High initially, less later
Orientation People Technology
Focus Processes Profits
Components
TQM Re
Engineering
Goals Small-scale improvements in
many places with cumulative
effects
Outrageous
Scope and focus Attention to tasks, steps,
and processes across the
board
Select but broad
business processes
Degree of change Incremental and continual Order of magnitude and
periodic
Senior management
involvement
Important up front Intensive throughout
Role of information
technology
Incidental Cornerstone
Lewins Force theory of change-
By Force change the organization
Unfreezing Re-FreezingMoving
Force field theory provides ideas that how force for and against change the
balance of the organization
Unfreezing State-Encouraging individual and try to discard the old behaviour and
recognize people to change is needed and unfreeze them by taking some reward
from the people.
This first stage is about preparing ourselves, or others, before the change (and
ideally creating a situation in which we want the change). The more we feel that
change is necessary, the more urgent it is, the more motivated we are to make the
change.
Moving-
Develop a new behaviour ,Attitude inside the person and develop
technology and keep moving.
Support is really important here and can be in the form of training,
coaching,
and expecting mistakes as part of the process. Using role models and
allowing people to develop their own solutions also help to make the
changes. It's also really useful to keep communicating a clear picture of the
desired change and the benefits to people so they don't lose sight of where
they are
heading.
Re-Freezing-Now new attitude and Perception are established now inside
the person now tries to make it permanent
THE EIGHT STEPS KOTTER TALKS ABOUT ARETHE EIGHT STEPS KOTTER TALKS ABOUT ARE
DETERMINE THE URGENCY OF CHANGE
FORM A STRONG NUCLEUS, LEADING CHANGE
CREATE A NEW VISION
NOTIFY ALL NEW VISION
EMPOWER OTHERS TO ACT ON THE VISION
CREATE A SHORT-TERM WINS
MAINTAIN STATE OF EMERGENCY
ANCHORING CHANGES IN CORPORATE CULTURE
DETERMINE THE URGENCY OF CHANGE
FORM A STRONG NUCLEUS, LEADING CHANGE
CREATE A NEW VISION
NOTIFY ALL NEW VISION
EMPOWER OTHERS TO ACT ON THE VISION
CREATE A SHORT-TERM WINS
MAINTAIN STATE OF EMERGENCY
Help others to find that change is necessary and it is important to act
immediately.
Make sure that change is led by a powerful group - one who possesses
leadership skills, credibility, communication skills, leadership, analytical skills and a
sense of necessity.
Develop vision and strategy change. Explain how the future will differ from
the past and how it can transform the future into reality.
Communicate to be understood and to gain confidence. Make sure that a
large number of people understand and accept the vision and strategy. It is important
to
"walk the talk". What you do is far more important - and believable - than what you
say. Demonstrate the kind of behavior that you want from others
Empowered others to act. Remove as many barriers as possible, so that those
who wish can turn vision into reality.
Create short-term targets - not just one long - term goal. You want each smaller
target to be achievable, with little room for failure.
Do not stop. After early successes, increase the pace, faster and stronger
Create a new crop. Valued new types of behavior and make sure you are
successful, to become powerful enough to replace the old traditions.
Forces changing Organization
External Forces
•Globalization-The entrance of the organization to the global market and change
needed to increase the performance.
•Workforce diversity-New Market then it should be new strategy new dimension
and new innovations.
•Technology change-Centralization and decentralization and decision making.
•Government Politics-The Government Politics are changing the organization
changes.
•Competition-To Manage the completion the organization change.
•Managing Ethical Behaviour-Product Safety, Employees Health,Smoking,Acid
Rain,Pollution,Wastages which also changes the organization
Internal Forces-
•Change in Work Climate-Layoff, Iron Handshake and Bound to
retire cause a change in organization
•Different expectation of employees- The Old and Young
Employees have different expectation on Salary, Motivation and
Morale ETC
•Crises- Strike, Lockouts and Economical failure cause a internal
force to change the Management.
Obstacles in Change Process
Organizational level
force
•Organization Structure
•Organization Culture
•Organization strategy
Individual force
•Fear to loss
•Selective Perception
•Habit
•Logical Reason
Sub-Unit Level Changes
•Power and Conflict
•Differences in
orientation
Group Factor
•Group Norms
•Group Think
•Group Cohesiveness
Change
• Organization Structure-Organizational structure is a obstacle in change
Management because it has different structured in different style.
• Organization Culture-Change Management Has another obstacle that is
Organizational Culture
• Organization strategy-The Objective has to be changed in change
management which is a obstacle and complexity in change Management.
• Group Norms-The Group Norms And the Believe creates obstacle in Change
Management
• Group Think-The Group thin also creates an obstacle in change Management
• Group Cohesiveness-Group Attachment creates a very very big impact in
change Management
• Fear to loss-The fear of loss job and other things can not change ones
behavior easily
• Selective Perception-Lack of perception of employee on change
• Habit-Bad and Good Habit- which creates an effect on Change Management
• Logical Reason-Some Logic of individual can not match the change
Management .
Aware for the Pressure for the change
Recognize the Need for Change
Diagnose the Problem
Planning the Change
Implementing The Change
Following the Change
Process of Organizational Change
• Become Aware about the change –What are the Pressure from external technoloy,Social
Trends or Inside Organizational Conflict have the pressure to change the Organization.
Recognize the Need for the change- Is the change is going to match the exact need or not.
• Diagnose the Problem- The Top Management Take Questionaires,Survey,Information and
Data Collection from departments ,Individual and others in Organization because the
organization is going to redesign.
• Planning the Change-Planning Change by TQM or Re Engineering through Top Down
approach and Bottom up Approach.
• Implement the Changing-Implement the evolutionary or Revolutionary Change Process
• Manage the Change and Follow up the Change-
I. Communicating everyday.
II. Involve in Participation.
III. Maximize the Cooperation.
IV. Explicit and Implicit Coercion
Learning Organization
Definition-
Learning is the defined the permanent change in human behaviour occurs
from a regular Practices.
Features of Learning-
1.Learning must change the behaviour
2.It is nothing but the positive healthy Practices to changing the behaviour
3.Change through learning is positive and permanent in nature.
4.Some Good or Bad Experiences you learn from the learning.
Need of Learning
1.It is develop new skill and develop the behaviour of Individual
2.It is Modify the attitude and Perception of individual
3.Develop the new Motivational skill in ones life.
4.Provide to take better direction
5.Morale and Clarity and Confidence Building
Response
Stimuli
Motivation
Rewards
Process Of Learning
• Stimuli-The Employee Must clearly
Communicate about the Benefits of the
learning
• Response-The Learner is represent
himself in which manner.
• Motivation-Make them interest and
attitude for learning.
• Reward-Finally After learning individual
get the exact benefit
Process of
Learning
Factors Affecting
Learning
Quality of Learning
Method
Degree of Motivation
Quality of
Environment
Mind set and Attitude
Change Management

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Change Management

  • 1.
  • 2.
  • 3.
  • 4. Organization change means it is process by which organizations move from present state to some desired future state to increase their efficiency Nature of Organization Change It is vital when company want to avoid immobility. It is a process not an event. Normal and constant. Fast and increase competitiveness of present state. It is Natural and reaction due to external sources and Pressure. It a shift from current to future steps and a new process. It is depend on the organizational culture
  • 5. Change Historical and Political Evolution People Management and Organization Organizational Culture Change Management
  • 6. Historical and Politics- •Where do the origins of the company lie and what are the associated values •What are the perception of the customers hold about the company. •What are the proposal by the individuals and what are their experiences they have in the previous change. •What are the condition and norms are they protect the rights or threatened •What is the relation of power within the Organization and will that change. •What will be the change in balance power and who will be the winner and loser. Management and Organization- •Senior Management more strategic stance and progress through encouragement and innovations. •The role of line Manager change from autocrat to Facilitator. •Boundaries between jobs, Division and departments become blurred •Project and group work both increases •Multi Skill HR demand increases. •Employees are required to be customer facing People •The Reaction of peoples in a small change. •Terms,Pay,promotions,Salary and Wages and Conditions •Carefully think about the every job changes.
  • 7. Level of Changes and its Importance Individual level Group Level Organizational Level Individual Level Change- •Change in job profile. •Change in assignment •Physical move to other location. •Transfer and job Enlargement Group Level Change- •The change in Work flow. •The Change in Job Design. Organizational level Change- •It is both individual and group level change •Decision made by the top Management •They occur a long period of time planning and implement. •Reorganizational structure •Changing organizational objectives
  • 8. Types of change 1.Evolutionary Change 2.Revolutionary Change
  • 9. • This is not a drastic and sudden change • It is the constant approach and incremental change. • Adopt and adjust strategy not better to change the organization. • TQM is one the strategy which is used in Evolutionary Change. 1. Evolutionary Change(TQM)
  • 10. Total Quality Management (TQM) Total Quality Management is a people focused Management use to continuously customer satisfaction at continually lower cost. TQ-Total Quality is a systematic and Continuous approach which analyze all the employee by function from top to bottom of all the departments and develop whole employee and Organization in an integration Manner Measurements in TQM •Breach of promise •Performance to standard •Accidents •Process in control •Timing cost •Availability of Raw Materials •Cost of Quality
  • 11. Principle of TQM Delight the customer- 1.Customer means employees satisfaction 2.Internal customers are real Management By fact- 1.All Work in Process 2. Measurement People Based Management 1.Team Work 2.People Make Quality Continuous Improvement 1.Continuous improvement cycle 2.Prevention
  • 13. System- System Means the Quality control by statically measurement which provides the accurate data about operation ,Failure, Loss and Others . And By Bench Marketing putting other organization in process which are successfully delivering the quality. Process- TQM is a continuous and review Process through project improvement, waste elimination, and Process chain re-engineering. The defective Products and customer complaints, Role of Individual and group and monitor the total process chain. People- What is the individual value ,growth and contribution of the people for the organizational growth and hiring process, employees turnover,estblishing quality circle. Management- The Top Management Vission,Mission for the organization, their commitment for quality, employees and appreciation of decision of employees has to be monitored
  • 14.
  • 15. Role of TQM in OD •Aggression Hiring •Job Redesigning and Job Creation. •Expand Training and development •Manage Turnover. •Redirection to team •Lay off and termination where required •Renegotiation on Labor Agreements
  • 16. Revolutionary Change (Re Engineering) By In 1990, Michael Hammer The fundamental rethinking and radical redesign of core business processes to achieve dramatic improvements in critical performance measures such as quality, cost, and cycle time. Reengineering is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical contemporary measures of performance such as cost, quality, service and speed. Process is a structured, measured set of activities designed to produce a specified output for a particular customer or market. It implies a strategy
  • 17. 1. Customer focus. Customer service oriented processes aiming to eliminate customer complaints. 1. Speed. Dramatic compression of the time it takes to complete a task for key business processes 2. Compression. Cutting major tasks of cost and capital, throughout the value chain. Organizing the processes a company develops transparency throughout the operational level reducing cost. 3. Flexibility. Adaptive processes and structures to changing conditions and competition. Being closer to the customer the company can develop the awareness mechanisms to rapidly spot the weak points and adapt to new requirements of the market. 4. Quality. Obsession with the superior service and value to the customers. 5. Innovation. Leadership through imaginative change providing to organization competitive advantage OBJECTIVE OF RE-ENGINEERING
  • 18. Business Process Reengineering Life Cycle Define corporate visions and business goals Identify business processes to be reengineered Analyze and measure an existing process Identify enabling IT & generate alternative process redesigns Evaluate and select a process redesign Implement the reengineered process Continuous improvement of the process Visioning Identifying Analyzing Redesigning Evaluating Implementing Improving Enterprise-wide engineering Process-specific engineering
  • 19. The Envision stage: the company reviews the existing strategy and business processes and based on that review business processes for improvement are targeted and IT opportunities are identified. The Initiation stage: project teams are assigned, performance goals , project planning and employee notification are set. The Diagnosis stage: documentation of processes and sub-processes takes place in terms of process attributes (activities, resources, communication, roles, IT and costs. The Redesign stage: new process design is developed by devising process design alternatives and through brainstorming and creativity techniques. The Reconstruction stage: management technique changes occur to ensure smooth migration to the new process responsibilities and human resource roles. The Evaluation stage: the new process is monitored to determine if goals are met and examine total quality programs.
  • 20. Process Innovation vs Incremental Improvement TQM Re Engineering Change Gradual, constant Abrupt, volatile Effects Long-term, more subtle Immediate, dramatic Involvement From few to everybody A few champions Investment Low initially, high to sustain High initially, less later Orientation People Technology Focus Processes Profits
  • 21. Components TQM Re Engineering Goals Small-scale improvements in many places with cumulative effects Outrageous Scope and focus Attention to tasks, steps, and processes across the board Select but broad business processes Degree of change Incremental and continual Order of magnitude and periodic Senior management involvement Important up front Intensive throughout Role of information technology Incidental Cornerstone
  • 22. Lewins Force theory of change- By Force change the organization Unfreezing Re-FreezingMoving Force field theory provides ideas that how force for and against change the balance of the organization Unfreezing State-Encouraging individual and try to discard the old behaviour and recognize people to change is needed and unfreeze them by taking some reward from the people. This first stage is about preparing ourselves, or others, before the change (and ideally creating a situation in which we want the change). The more we feel that change is necessary, the more urgent it is, the more motivated we are to make the change.
  • 23. Moving- Develop a new behaviour ,Attitude inside the person and develop technology and keep moving. Support is really important here and can be in the form of training, coaching, and expecting mistakes as part of the process. Using role models and allowing people to develop their own solutions also help to make the changes. It's also really useful to keep communicating a clear picture of the desired change and the benefits to people so they don't lose sight of where they are heading. Re-Freezing-Now new attitude and Perception are established now inside the person now tries to make it permanent
  • 24. THE EIGHT STEPS KOTTER TALKS ABOUT ARETHE EIGHT STEPS KOTTER TALKS ABOUT ARE DETERMINE THE URGENCY OF CHANGE FORM A STRONG NUCLEUS, LEADING CHANGE CREATE A NEW VISION NOTIFY ALL NEW VISION EMPOWER OTHERS TO ACT ON THE VISION CREATE A SHORT-TERM WINS MAINTAIN STATE OF EMERGENCY ANCHORING CHANGES IN CORPORATE CULTURE DETERMINE THE URGENCY OF CHANGE FORM A STRONG NUCLEUS, LEADING CHANGE CREATE A NEW VISION NOTIFY ALL NEW VISION EMPOWER OTHERS TO ACT ON THE VISION CREATE A SHORT-TERM WINS MAINTAIN STATE OF EMERGENCY
  • 25. Help others to find that change is necessary and it is important to act immediately. Make sure that change is led by a powerful group - one who possesses leadership skills, credibility, communication skills, leadership, analytical skills and a sense of necessity. Develop vision and strategy change. Explain how the future will differ from the past and how it can transform the future into reality. Communicate to be understood and to gain confidence. Make sure that a large number of people understand and accept the vision and strategy. It is important to "walk the talk". What you do is far more important - and believable - than what you say. Demonstrate the kind of behavior that you want from others Empowered others to act. Remove as many barriers as possible, so that those who wish can turn vision into reality. Create short-term targets - not just one long - term goal. You want each smaller target to be achievable, with little room for failure. Do not stop. After early successes, increase the pace, faster and stronger Create a new crop. Valued new types of behavior and make sure you are successful, to become powerful enough to replace the old traditions.
  • 26. Forces changing Organization External Forces •Globalization-The entrance of the organization to the global market and change needed to increase the performance. •Workforce diversity-New Market then it should be new strategy new dimension and new innovations. •Technology change-Centralization and decentralization and decision making. •Government Politics-The Government Politics are changing the organization changes. •Competition-To Manage the completion the organization change. •Managing Ethical Behaviour-Product Safety, Employees Health,Smoking,Acid Rain,Pollution,Wastages which also changes the organization
  • 27. Internal Forces- •Change in Work Climate-Layoff, Iron Handshake and Bound to retire cause a change in organization •Different expectation of employees- The Old and Young Employees have different expectation on Salary, Motivation and Morale ETC •Crises- Strike, Lockouts and Economical failure cause a internal force to change the Management.
  • 28. Obstacles in Change Process Organizational level force •Organization Structure •Organization Culture •Organization strategy Individual force •Fear to loss •Selective Perception •Habit •Logical Reason Sub-Unit Level Changes •Power and Conflict •Differences in orientation Group Factor •Group Norms •Group Think •Group Cohesiveness Change
  • 29. • Organization Structure-Organizational structure is a obstacle in change Management because it has different structured in different style. • Organization Culture-Change Management Has another obstacle that is Organizational Culture • Organization strategy-The Objective has to be changed in change management which is a obstacle and complexity in change Management. • Group Norms-The Group Norms And the Believe creates obstacle in Change Management • Group Think-The Group thin also creates an obstacle in change Management • Group Cohesiveness-Group Attachment creates a very very big impact in change Management • Fear to loss-The fear of loss job and other things can not change ones behavior easily • Selective Perception-Lack of perception of employee on change • Habit-Bad and Good Habit- which creates an effect on Change Management • Logical Reason-Some Logic of individual can not match the change Management .
  • 30. Aware for the Pressure for the change Recognize the Need for Change Diagnose the Problem Planning the Change Implementing The Change Following the Change Process of Organizational Change
  • 31. • Become Aware about the change –What are the Pressure from external technoloy,Social Trends or Inside Organizational Conflict have the pressure to change the Organization. Recognize the Need for the change- Is the change is going to match the exact need or not. • Diagnose the Problem- The Top Management Take Questionaires,Survey,Information and Data Collection from departments ,Individual and others in Organization because the organization is going to redesign. • Planning the Change-Planning Change by TQM or Re Engineering through Top Down approach and Bottom up Approach. • Implement the Changing-Implement the evolutionary or Revolutionary Change Process • Manage the Change and Follow up the Change- I. Communicating everyday. II. Involve in Participation. III. Maximize the Cooperation. IV. Explicit and Implicit Coercion
  • 32.
  • 33.
  • 35. Definition- Learning is the defined the permanent change in human behaviour occurs from a regular Practices. Features of Learning- 1.Learning must change the behaviour 2.It is nothing but the positive healthy Practices to changing the behaviour 3.Change through learning is positive and permanent in nature. 4.Some Good or Bad Experiences you learn from the learning. Need of Learning 1.It is develop new skill and develop the behaviour of Individual 2.It is Modify the attitude and Perception of individual 3.Develop the new Motivational skill in ones life. 4.Provide to take better direction 5.Morale and Clarity and Confidence Building
  • 36. Response Stimuli Motivation Rewards Process Of Learning • Stimuli-The Employee Must clearly Communicate about the Benefits of the learning • Response-The Learner is represent himself in which manner. • Motivation-Make them interest and attitude for learning. • Reward-Finally After learning individual get the exact benefit Process of Learning
  • 37. Factors Affecting Learning Quality of Learning Method Degree of Motivation Quality of Environment Mind set and Attitude